Christian arrived within 30 minutes of my dad calling. Our garage door broke and we couldn't leave the house unprotected. Very friendly and explained what he was doing and why. Quickly and efficiently fixed the problem. Would definitely use again read more

Access Experts - Garage Door Services Near Me

Received quote for gate repair. Said they would be back the next day with the welder. I locked my dogs in the house and left for work. Came back on break to check on dogs, they had not come. Called them and they said they would try for the next day. Locked up dogs for a 2nd day, and no show again. Called them again upon no show and they said Thursday. They finally came that day but didn't show up at agreed time, 5:00. They called at 5:20 to say that the welder would be here in 15 -40 minutes. We stated it was getting dark and we had things to do. Was told that since we didn't need rollers, it would be discounted (person on phone). When they finally arrived after 6:00 it was too dark to do work. I agreed to Saturday morning, early. Was up early, the owner showed up at 10:00 am with hinges, said welder would be right here. Welder arrived around 10:30. When welder finished owners told him they would come for payment. Didn't come so we called them. We will be there between 4:00 and 6:00. 5:15, called to see when they are coming. They said we could pay by Venmo. Then proceeded to say no discount for the rollers because it was either 2 hinges on each side and rollers, or 3 hinges, no rollers. Quote says hinges 2x3, add rollers and drill concrete holes. They finally took off the rollers. We asked about guarantee. They said 90 days. The work order is written specifically for garage doors, so none of it pertains to any other work??? Just the mere fact we waited for them several times to show up to do business and to receive their pay shows me that they don't take business serious. We would have canceled, but we had paid a deposit. Buyer beware. Your time is worth nothing to them. read more

Access Experts - Garage Door Services Near Me

The tech showed on 9/3/2022 Sat. on Labor Day weekend. He was very fast and knew what he was doing . Replaced the broken spring and the other spring, the two cables . He cleaned up after himself. Very happy to get someone to come out on the Labor Day weekend. The total was $584.94 . read more

We called Access Experts after a horrendous experience with a different company and we are so thankful. The technician came by within 2 hours to come look at our garage and told us he could tune it up and grease the tracks within 5 minutes to fix the issue we had with our door. He fixed it right up and was so pleasant and friendly, he made us feel like we were in great hands! The competitor company told our insurance that it was a huge job and quoted 3 times the cost. Thank you Access Experts for your friendly, fats, and quality service! read more

dont bother calling this guys they will show up do the work take your money and you call them for warranty work just in days they will tell you they will show next week the day comes and they wont show up call them again same story next week next week ended up calling another company! read more

Access Experts - "10 year warranty" receipt - Garage Door Services Near Me

Our garage door springs broke and we contacted this company to repair them June of '22. We have been having some problems in the past couple of months with our garage but did not know what was wrong with it. After talking to multiple garage companies we were told the wrong springs were put on and that the job done was poor because the springs were not balanced and are now damaging the motor. I have tried contacting this company numerous times to get them to come out and fix what they did not do correctly, they have told me they cannot send someone out and put the blame on us that we should have contacted within 30 days. We would have contacted in 30 days if we knew the wrongs springs were put on but unfortunately we are not experts - which is why you should never contact this company for any kind of service. I called the number on the warranty the repairman gave us for customer service and service calls and the "manager" says that I must call a different because apparently they did not do the work although their name and phone number is on the receipt, and on the check we wrote to them. This is the most shady and unprofessional business I have ever dealt with. They are simply going to collect your money and leave you to deal with whatever mess they create. Save your time and money and contact someone else for your repairs. read more

I felt I could not go without informing the public of the disrespect I encountered with Niche, my service rep. My garage door came off the rails one Sunday evening. The service was overpriced, but it needed to be fixed. We paid via check, unfortunately, there was a transfer issue with the bank. Niche called to aggressively inform me of the issue and demanded I pay him cash immediately. Since it was a holiday weekend, I politely reassured him I would call him Monday to schedule a time to pick up the funds. On Monday, he arrived unannounced, I had not yet had the opportunity to go to the bank. He proceeded to threaten to turn me over to collections if I didn't pay. I let him know I had every intention to pay him, and I was on my way to the bank. Due to his unprofessional attitude, I decided to pay via cahiers check. Upon receiving the envelope Niche asked, "Is this a check?" I informed him it was a cashiers check. He responded, " There's no need to be rude *****!" I was shocked, I calmly informed him he has been rude since our 1st encounter, then he shows up at my house threatening me, and now that he has received payment he curses at me in front of my kids. He aggressively continues to curse, making me feel uneasy and scared. He cursed all the way to his truck and caused a scene in front of my neighbors. I never raised my voice, and the only threat I made was this 1-star review. I did not deserve to be treated like this, especially since I immediately acknowledged the error on my behalf and corrected it. read more

After replacing my garage door and motor, it worked for a day and now it only goes up with the remote and app but it won't go down unless you hold the remote that's on the wall until the door hits the floor then I have to go out my front door. It's been 2 weeks and they schedule a tech to come out and fix the wiring and it's a no call no show everyday. I've called everyday and they tell me someone will be at my house between this time and nobody shows or calls me until I call them and bug them. Makes me wonder if this is a legit company, I should've done more research. Don't do it!!!! read more

Why choose Access Experts? They arrive on time and deliver great customer service! Michael from Access Experts did a great job fixing my garage. He problem solved a previous bad-fix at a very reasonable rate. read more

Today, 9/7/20, I contacted the owner Michael With lic# 1038972 due to some problems with my garage which happened to be replaced and serviced by his company. Michael was very unpleasant on the phone, yelling and sounded very upset. Poor customer service and I would not recommend anyone to go through such horrible experience. Whatever happen to good people skills? And ethics? read more

Access Experts - This is Micheal's info - Garage Door Services Near Me

My garage door needed some basic repairs ( one broken slat, missing brackets etc) had a quote for new door, but thought I'd see if I could get it repaired ( other companies stated it had to be replaced) Michael from Access Experts came out.. reinforced the door, bolted the area that was cracked and saved me a lot of time and money. Very professional, same day service..on time and explained what he would do. I will definitely use and refer them in the future. read more

Michael and Jason came to install a new garage door. Michael was very pleasant and extremely honest. He offered suggestions to save me money. Jason went above and beyond after installing our door. I highly recommend this company. And reasonably priced! read more

Woke up Sunday morning to a disaster. I called Access Experts and Michael showed up in two hours (also wearing a mask). My door was fixed in 1.5 hours. He also got my garage door motor working which I thought was broken. Highly Highly Highly recommend. They just got a customer for life. read more

Very poor customer service and short cuts to get the job done. I hired him to install new motor for my garage. He used the old wires from inside the wall and didn't use the new wires that came with unit that caused the wall panel not to work the very next day. I Called them back to fix the error and was told I needed to pay to have it re wired after I paid him almost 850.0 to fix it the first time. Was yelling at me like I did something wrong when I told him I already paid. read more

I am very pleased with the service that Access Experts provided this evening. When we arrived home our automatic garage door wouldn't close. Within two hours our technician resolved my garage door problem. Our technician [Chris] was friendly, knowledgeable & efficient! The man who helped to coordinate the repair was also very kind hearted and genuinely cared about all of my concerns. I have no complaints and would absolutely recommend this place of business to others. read more