Unfortunate experience. The store was clear and the lobby was well-maintained. I used the restroom which was not particularly clean (floors) though not bad, I'd rate 3/5 stars but was without toilet paper, 2/5 stars.
My experience attempting to receive food was the most disappointing part. I checked into the kiosk as instructed by the app for my mobile order and waited about 10minutes before I was acknowledged by an employee (it was not my order). After another 5-10 minutes, someone asked about my order and when providing my name and confirmation number they told me the order was not available and I would need to re-order. I had already received the receipt for payment confirmation and my app said the order was in process but they could not locate it. I was now in a time crunch after waiting ~20min for what should have been a quick pick up and left then used the app to cancel the order, since clearly it was not going to be made by the employees.
This is disappointing customer service. The correct course of action would have been to look at my receipt to confirm the order, then make the meal, as there was confirmation of payment and the error was allegedly on the end on the store receiving the order. Hopefully management takes this suggestion into consideration so future patrons do not run into the same problem. read more