In the last year they have closed twice because they didn't have buns. This is completely on managements shoulders. The food has gone down hill as well within the last year. Do better!!! read more

Since opening this location in 2013 (can't believe it's been 10 years already!), the food quality and service have stayed fairly consistent. My first visit to any Five Guys ever was this location within a few months of opening. Since then my husband and I have frequented this restaurant numerous times, though my husband enjoys it more than I do. My husband loves burgers and when it comes to national chains that have locations local to us this spot is his favorite. Bathroom are clean every time we come in, including our most recent visit on April 1st. Burgers are large as well as juicy, fries come in abundance, and milkshakes are yummy. Lines can get long but the employees are pretty good at managing to keep it moving along quickly. Walls are full of Five Guys memorabilia, even in the bathroom, most of which are quotes most likely from reviews and magazine pages with references to the restaurant. Parking in the lot can get a bit chaotic since they share a parking lot with a 3 other restaurants and a scrub uniform store. read more

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Awesome burgers, tons of awesome fries. Getting to be quite pricy! Quick service, clean tables.

Expensive for what you get. Three people each got a single cheeseburger, fries, and fountain drink. $60. Wow, nothing special about it at all either. In fact, roof dripped on us while we were getting our drink from the self-serve drink machine! read more

Five Guys - Single cheeseburger lunch. - Burgers Near Me - St. Joseph, Michigan

As burgers go these 5 guys make a great one. I always go "all the way" with toppings. Add on a small (but huge) fries and your stuffed. For a treat try the milkshake, it's delicious! read more

Five Guys - Burgers Near Me - St. Joseph, Michigan

The family has tried this place more than once and always feel the food is Meh. Definitely overpriced. Fries are limp and never crispy, maybe that's their style, not mine. Burgers fall apart every time on a sad bun. I am honestly not sure how they are still open. read more

Greasy fries, mediocre burger, sad service! Will never go back! I am not picky but this place was the pits!

Tonight (3/23) I scheduled an order for 7:00 pickup. When I arrived in the restaurant I was greeted by a hello and a smile. My order was ready at 6:59 and the server handed me my food with a smile and told me to have a good night. In a time where this should be a common practice, it's not and I certainly appreciate that type of service and would gladly return. In addition the crew was down to business and efficient. Great Job Five Guys! read more

Ugh so disappointed. Ordered a bacon and cheese burger only to get home and realize they gave me a bacon and cheese burger with no bacon. And, to rub salt in my wounds, I get a stale bun. The last time I was here, my bun was super soggy. At least they got the hubby's burger right. Just a thought: leafy green lettuce a la In-N-Out makes the low carb burger way more appealing (instead of the little limp pieces of iceberg this place serves). Definitely going to Culver's instead next time. read more

Horrible. I got a $20.00 gift card from there,and couldn't even get 2 entrees. So expensive for mediocre food! Gimmick joint. Rumor has it the five guys jumped to their death after they tried thier own food. read more

Great seeing former students as Manager (William) and employees!!! A bus was coming in with many people and they handled it with ease!! Great Customer Service!! read more

Employee working the register had a fantastic attitude, all the employees were friendly and fun. Great fries and amazing burger. Very clean nice atmosphere. read more

Friendly staff who seem to enjoy their jobs. The food is hot and always accurate. If the dining room is full then it's still worth the wait.

Of all the burger places I have to say Five Guys is my favorite . They just opened a store 1/2 mile from my house . I love custom ordering a cheese burger with mushrooms and mayo or a plain burger with A1 sauce . All the condiments are free just ask for it . Fresh fries and I mean fresh cut fries 100 bags of them line the store . They even post what state and farm they buy them . Hand dipped milkshakes . I cold coke . All of this as fresh as fresh could be. That's me back to a simpler time . And also they dogs and veggie sandwiches and Cajun fries. Now their are only three places for a burger in Saint Joseph Michigan . Five Guys , The Buck in down town or the Neon Grill . read more

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Have not ate from this chain in a long time. Ive not had super great experience but this time I loved everything. Last time I was at the chain it was in chicago suburbs. Overcrowded....burgers were not memorable and fries were always screwed up undercooked... This spot. No lines. Plenty seating space. AIR conditioning, ease of ordering. Ive not been here in years so I forgot the size and the lady was nice and explained to me difference in sizes. I got little guy burger 1/4 lb patty with fresh onions. And little guy fries. Regular drink. Everything was 9.09 atfer tax. I dont know why people complain about this chain being overpriced. Its alot food! Theyre way generous with the fries this time. Whoo! Fries was perfectly cooked. A first time I actually can see why people like the fries here! Literally dumped fries into the bag and it was enormous pile for a little fry order. Hamburger was perfect. Not greasy at all but juicy. Bottom of bun was not soggy at all. Actually a decent burger place for me now. Sesame buns are a great compliment to the burger here. Peanuts! I forgot about free peanuts. Ate some while I waited for my order. Nice calorie punch to my diet hah. Had freestyle machine for pop. Im still unsure about those machines nowadays. Will give this chain more chances now. Thanks! read more

Five Guys - Overloaded on little guys fries. Way generous and nice of them! - Burgers Near Me - St. Joseph, Michigan

If you like waiting over 20 minutes for an order, this is your place! I called ahead of time, it take me 10 minutes to get to Five Guys. They did not place my order until I paid for the order. Then I had to wait, wait... The cashier could not understand why I was upset and wanted my money back after waiting for 20 minutes. I told her "If I wanted to wait, I would not have called ahead of time and placed my order!" Her reply, "Were short staff and busy" I passed a Wendy's, McDonald's, DQ, Burger King to get to Five Guys. The store knew they were in the wrong. Excessive wait... maybe if the employee was better trained, she would have offered to comp my two shakes or the meal. Stopped at Wendy's on the way home. Got my meal in less than five minutes and paid 1/3 the price. read more

Expensive but delicious. Great fries and really loved the veggie sandwich. Burgers are huge. Friendly staff.

I became a Five Guys fanatic about 2009. I was living in St. Petersburg, FL at the time and I moved to a new neighborhood and found Five Guys. I used to eat there 2 or 3 times per week. Now, it's more like 2 or 3 times per year. My job has me driving a lot. I was in the St. Joe area and saw this Five Guys. I went in and ordered my usual; burger, fries and a Coke. The girl at the counter was a b@%&ch, unfriendly, bad attitude, nasty. I ALWAYS ask for my fries WELL-DONE, I don't like limp, mushy fries! She put it on my order; it was printed on my receipt. I watched the cooks making my food and I saw that my fries were taken out of the same pile of fries they were serving the other customers. My fries were not well-done or crispy! (I also saw a fly land on my bun that had been prepared with condiments and was waiting on the counter for my burger patties. I asked the girl if that was my bun, she said "yes" and I told her I want a different bun because of the fly. She wasn't apologetic, she seemed pissed-off because I wanted a clean bun.) I asked for the manager and he informed me that Five Guys WILL NOT make fries well-done or crispy EVEN IF THAT IS WHAT THE CUSTOMER REQUESTS! WTF???! He explained that Five Guys feels well-done fries are ruined by OVERCOOKING them and Five Guys as a company refuses to do it. This is the first time since 2009 that a Five Guys has refused to make my fries well-done for me. THEY'RE MY FRIES- MAKE THEM THE WAY I WANT! I left angry and called the "customer service" phone number while still in their parking lot. I spoke to Habib and was told someone from the restaurant would call me back within a few days. Two weeks later no one had called. Four weeks later no one had called. I called back and asked what was going on. Paco told me he would re-submit my complaint. Later that day, a woman from corporate operations called me and was all apologies. She agreed that the customer SHOULD be taken care of and that there was no excuse for Five Guys not having called me back. She also told me THERE IS NO WAY FIVE GUYS WILL EVER MAKE WELL-DONE FRIES FOR ME!!! Same B.S., Five Guys feels that well-done fries are ruined and refuses to do it, even if the customer requests! THEY'RE MY FRIES- MAKE THEM THE WAY I WANT! I reminded her that Five Guys is not inexpensive (close to $13.00 for a burger, fries and Coke), and she agreed. I reminded her that I can get bad food and crappy service for a much lower price at a dozen of her competitors, she agreed. I reminded her that I AM WILLING to spend more at Five Guys, but I expect MORE in return, she agreed. BUT SHE STILL REFUSED TO AGREE THAT I SHOULD BE ABLE TO HAVE MY FRENCH FRIES COOKED THE WAY I WANT THEM!!!!!!!!!!!!!!!!!! The customer IS NOT always right at Five Guys!!! Five Guys is no longer on my radar for food options. THEY'RE MY FRIES- MAKE THEM THE WAY I WANT! read more

Been here a few times and it's been great every time! It seems like the workers really care! Everyone seems to work hard and it's always a packed house! Great food 5 guys! read more

Of all the boutique burger chains I think I like Five Guys the most. Everything tastes fresh - I love the hand cut fries but in every location I've been to - there is a heavy smell of old cooking oil and I usually walk out reeking of it. I would imagine it's due to poor ventilation and the massive amount of frying they do, but I digress.... The Little Cheeseburgers are plenty big - that's something we discovered after the first few visits. If you're not insanely hungry or have a huge appetite - the smaller version should satisfy you. We also get the small fry and between what is in the cup and what falls out into the bag you're probably getting two orders. They are fresh and perfectly salted - the most wonderful compliment to the great burgers. We also enjoy that they have fresh peanuts to snack on while you're waiting for your order. We have yet to try anything else on the menu but there are other options like Hot Dogs. In my opinion Five Guys is BURGERS and they do them so well. read more

Great bunch of young professionals. Someone stole my fry order and they dropped fresh ones and gave me a little extra for my inconvenience. A young crew but was respectful. Plus fries were fresh and excellent. Appreciate the love! read more

CAUTION: This place gives you the worst case of the runs you will ever have. All right guys, I'm going to tell it to you straight. The first and only time I ever went to five guys I almost shit myself on the ride home. Please, especially if you have a sensitive stomach, do not submit yourself to this disgusting pile of grease they call a "burger." There are literally so many other places to choose from in town that WON'T cause explosive diarrhea. I put some examples below. Again please do not eat at five guys unless you want to have a night with your toilet, I give it five thumbs down. The North Shore Inn The Buck The New Troy Legion (only on Wednesday night) The Chatterbox read more

Have eaten at Five Guys in South Bend and Valparaiso. Met a friend from Holland here for lunch and bragged about my experience. This time I was disappointed. I love the veggie burger: it has always been as good if not better than the meat varieties and I ordered it this time. Not sure why it was different, but it tasted really bland, was poorly "constructed" and it wasn't as good as I remembered. My other Five Guys experience had a small order of fries and then two handfuls just tossed in the bag for good measure. Not this one: a precisely filled gondola of fries, which were okay, but not a crispy and salty as I've had in the past. Milk shake was okay. I didn't want a larger shake with this kind of meal, but $ 4.00 for a mini--shake that was just okay didn't leave a positive impression. I'll probably go back to a Five Guys, but not the one in St. Jos. read more

Went to eat here after the beach. Got there 15 minutes to close and was told they were out of burgers. Shameful for a burger place to be "out" of burgers read more

Worst 5 Guys in the country! (I have been to approximately 30 different 5 Guys in the US and love their food. Only In-N-Out burgers could even be mentioned in the same league.) That being said, this particular 5 Guys burger was NOT good. The bun was was dry and stale and tasted like it had been left out on the counter for a few months before being used to fill my order. I ordered mushrooms, but they were not added even though listed on my receipt. Ordered grilled onions and the onions were cold and crunchy. The worst part? The cheese was as cold as the onions. Not a hint of being melted. To add insult to injury, the restaurant was dirty. Never again. read more

They'll never be confused with fast food. I went in and placed my order at 2:32 PM. A simple order - burger, fries and a shake. The burger and fries were good - the fries a bit salty perhaps, and a lot of them for the price. However, they weren't ready until a full 20 minutes after the order was entered. I was wondering if they had to go out and slaughter the cow for the beef, and that's why it was taking so long. It was another 7 minutes (27 minutes after ordering) that my shake was ready. I'd only ever been to Five Guys once before, at a different location, and I don't remember it being this slow. Maybe if there were actually 5 guys there (and not just the 3 that were working today), it might not have been as slow. read more

Very consistent always good. Not open as much as I would like do to staffing issues to bad I hope they get a full crew good luck.

The workers were not hygienic, didn't wash hands in between preparing food and taking money, then one worker was using gloves.. but then decided to rub her hand all over her face to wipe sweat away. That's disgusting. And to add on to the bad experience the girl taking out order acted like she had something better to do being shitty towards us for being there ordering. read more

I was disappointed. I'm a vegetarian so I can't speak when it comes to their burgers but their veggie sandwich is just the available toppings for their burgers. The wait time is too long. It's not from a lack of employees but they don't seem to b able to man more than just one area. Expect to wait longer for milkshakes and veggie sandwiches. The service at the register is rude too. I was interrupted while giving my order when the cashier took a phone order and held up a finger to quiet me. The fries are good but poorly packaged. If they aren't removed from the bag and cup immediately, the bag will tear from the oil leaking through and the fries in the cup will get soggy from steam read more

Nice spot for a quick meal, especially if you're not concerned about being a little messy! This is a brand new Five Guys Burgers in the St. Joseph area and it's definitely a nice addition to the variety of establishments already here. Atmosphere: There's a certain atmosphere you expect from this sort of place: loud, messy, a little congested. We certainly experienced all of those aside from the messiness. In fact, I thought the restaurant was very clean in appearance (this could be due to the fact that this place just opened up less than a month ago). We came for an early dinner and even then the noise was pretty loud with people talking as well as the music playing. The noise level wasn't annoying, just loud as we were expecting. That being said, there were a lot of people eating at the time we came! A little difficult to navigate around all the people/chairs/tables, but definitely manageable and not something that would deter me from coming again. Food: I purchased the Bacon Cheeseburger with everything on it plus A.1 BBQ sauce. Is it just me or does every burger that comes wrapped in aluminum foil just scream delicious? This burger was awesome! The ingredients were fresh, the bacon was on point, the burger was delicious--all this in a simple onion bun. It wasn't a small burger either, just big enough to be filling so it turned out to be perfect with a side of fries. Make sure to order your fries Cajun style! It just gives it a nice kick of spice and seasoning! It can get a little salty though so just be aware of that. Balance it out with the free peanuts! Service: I found the service to be very helpful. When I first made my order, I accidentally left out the fact that I wanted my fries Cajun style I spoke with the cashier maybe 5 minutes after ordering and she quickly made the change (no charge!) to Cajun fries! I appreciated her willingness to help even though they were fairly busy. Price: My only gripe about this place might be the cost of the food. For a Bacon Cheeseburger, drink, and small fries, it came out to be about $13.50. A little pricer than what I'd like to pay for a simple burger meal. At the same time, the toppings are all free with the burger as well as the mountains of peanuts so it works out at the end. Overall: Great spot for a casual lunch/dinner with friends. The atmosphere is fairly lively and the service deserves applause (based on my experience). I'll definitely be coming back! read more

Seriously the most ridiculous experience here tonight. I ordered for myself and my girls and then my husband ordered his sandwich. I ordered a burger, regular fry, chocolate shake with no whip cream. Also ordered 2 vanilla shakes, "do you want whip cream" the lady asks. I say yes, "for both of them?" Yes. Also ordered a large fry and then my husband ordered a burger. All to go. The lady read the order back to us and it was all correct. You know Five Guys takes forever... but whatever it was fine waiting then... my shake comes up and it has whip cream on it. Ok whatever, I'm not going to complain over whipped cream. We wait for the other shakes and food... our food order is up. I say we have 3 other shakes. The girl starts to make my husbands and brings it over. I tell her I have 2 more, at this point I'm looking at my receipt and see the girl accidentally rang it in wrong as 1 milk shake, listed underneath it says: chocolate, vanilla, whip cream, vanilla, whip cream. And also only paid for one, not 3 there. I had no problem paying for the others. The girl shows me her order for a chocolate, vanilla, vanilla. I mean seriously... who orders a chocolate, vanilla, vanilla? So weird, wouldn't you question that??... so she tells me to go back to the line to pay for it... behind 2 other people... meanwhile our food is getting cold. I make it very clear to the guy ringing up my shakes that I want 2 completely separate shakes. So I go to wait again... while my food is getting colder, my kids weren't there, we were taking food home. She makes the shakes on the orders before mine and then makes mine. I seriously thought she was starting to make mine when I told her of the missed shakes, since we had been waiting and it was their mistake while I went to pay but nope! I didn't even care about the error, didn't even care to pay for the shakes (of course since I hadn't), but make me wait when you should have tried to right a wrong that your place had done. Nope. read more

Great burgers but don't order a Large French fries because if you do, then you'll have to eat a whole brown bag of fries! As for French fries, they're very delicious! read more

I love Five Guys but this location in St Joesph is lost. Called and no one answers at 1:50 pm. Ok, but shouldn't there at least be a recording saying why? I just wanted to order for delivery. Tried to do it on-line through website and it says this location is not taking on line orders. I wanted curb side pickup and it says this location only does deliveries. What a pain, but doesn't matter, if you can't even reach them. This is not the Five Guys I know from living in Chicago. Oh well, I'll be in Chitown next week and will hit up Portillo's, they'll serve me. See ya! read more

Wow! If you are used to the friendly helpful Five Guys I usually go to.....DONT stop here. No you may not have well done fries. If you insist...i will lie to you. When you call me on it...i will write well done on a slip that everyone ignores!! The fry cook will look you in the eye when you ask about well done and feign ignorance ...then lie about well done fries. Who needs happy customers to stay in business? At almost $4 for fries....no you must go elsewhere to get what you want! read more

Burger here was good, just like the burgers in my home state of Nevada. If there's one advantage to a chain restaurant it's consistency. My wife and I had burgers with lettuce wrap, which they are nice enough to offer when we simply asked for no bun. Toppings were fresh-tasting and flavorful, and the burger was a mess just like it should have been. The seasoned fries are really good, and come as usual overflowing the cup we ordered. No complaints here. The problem starts and ends with the shake. I ordered a vanilla and my wife had chocolate peanut butter. Both of us ended up with...gastro-intestinal distress, let's say. In a way that made it clear that it was not the burger's fault. No more needs to be said about that, I'm sure, but the shake also had way too much sweetener in it. A giant sugar bomb. I would eat here again, but I wouldn't get the shake. read more

I mainly try to avoid writing negative reviews, for I believe they are unnecessary, but since this place is so new, I thought I would give my honest thoughts. 5 Guys has been open for about 2 weeks now and I have heard nothing but good things, so I thought I'd finally try it. I walk in and it is pretty slow compared to how I've seen it before. I was surprised to see how cheap the menu actually was, aside from the Milkshakes that are $4.49. Being a vegetarian, I ordered the Veggie Sandwich, and my friend orders a regular hamburger with her choice of toppings. Seeing as how they are one of the most expensive menu items, I thought the Shakes would be great, so I got a Salted Caramel, and moments later I am handed a 12oz (much tinier than I anticipated) milkshake that tasted like plain vanilla, something I could easily get for much cheaper and equal in quality at a fast-food restaurant like Burger King. Ironically, that is the same thing my friend said about her burger, "Okay, just tastes like fast-food burger". My Veggie Sandwich was the most disappointing part, a stack of mushrooms, lettuce, and tomato, being one of the most bland things I've ever tasted with zero flavor. I hate to speak ill of local restaurants, but I am just expressing my disappointment, and giving caution to those who are curious. Also!! It's freezing inside, no heat, and the doors constantly swing open. read more

I absolutely LOVE Five Guys. I used to get a burger and a milkshake after baseball practice almost every day this summer. The burgers are always cooked to perfection and the buns are always fresh. The toppings on the burger are all free which is awesome. The milkshakes with whipped cream on top always taste great and have never been disappointed by one. Me and my girlfriend go here on Fridays for dinner usually and its always great. Service is friendly and helpful always. My one and ONLY complaint is the price. Its a bit expensive. Just for two burgers and two milkshakes it adds up to around 22 dollars. This is the only reason we never get fries and don't go more. read more

Five stars for Five Guys. Why you ask? Of course the burgers are good, but I am rating this 5 stars for the service. The service at the front desk (ordering) and the attention to keeping the place cleaned up were impressive. You can have all the great food in the world but if the service stinks, no one will come back. This was our second time here and we look forward to coming back if we're in need of food while traveling down I-94. read more

The burgers are just great...absolutely great. They serve milkshakes at this location and they are worth the gazillion calories and thigh dimples. read more

Burgers were quite larger than we expected. I could have ordered the little burger. The burgers were very good. My only criticism would be that the French fries weren't crispy...but very often when they are made from fresh potatoes they are often not. I will say the small portion was big enough for two; with extras in the bag. read more