Went to the drive thru ordered 4 items.Get to the window and asked if I could add another taco to my order. The young man asked his manager . He said no it will mess up our times. We waited at the window for almost 10 minutes. Mind you I was told no to add an extra item. I was mad. FINALLY get my order and it sloppy. Food was edible. Terrible customer service from the management . Willing to upset a customer over a $2.00 taco and giving a ludicrous excuse because of times you have to meet. You keep me waiting anyways! read more

Taco Bell - How my items were packed! - Fast Food Near Me - Reed City, Michigan

Slow, disorganized. My order came out wrong after waiting 20 minutes for it so I had to wait 10 extra minutes for them to bring it out again. A local told me they are often churning and burning through employees so that's probably the main reason for the issues. For pros, clean bathrooms and dining room. read more

If you go to this Taco Bell know that meat is just a suggestion. They take a teaspoon spread it around as thin as they can get it and then fill it with stake lettuce and give you a couple little shreds of cheese. We will go hungry and continue onto Cadillac before we ever stop at this Taco Bell location again what a waste of money read more

Honestly, what were you thinking, Taco Bell? Reed City isn't exactly overflowing with breakfast options, and you had a good thing going. Your breakfast menu--especially that glorious Crunchwrap--was the one reason I'd actually look forward to the morning drive. Now? It's gone. Just like that. No warning. No explanation. Just a corporate shrug while loyal customers are left hanging. Cutting breakfast in a small town like this is a slap in the face. McDonald's is laughing all the way to the bank now--and believe me, that's where I'm headed, because you've left me no choice. And no, it's not the same. It's just convenient sadness in a paper bag. You built a following with your breakfast, and now you've trashed it. This wasn't just a menu update--it was a bad call that shows a real disconnect from the people who actually support your store. Do better. Own the mistake. And bring breakfast back before you lose more of us to golden arches and bad coffee. read more

Taco Bell - Bold move, Taco Bell. Kill the Crunchwrap and expect loyalty? I'm at McDonald's now, but it's giving betrayal, not breakfast. - Fast Food Near Me - Reed City, Michigan

So Taco Bell really said "no breakfast for you" and expected us to just move on like everything's fine? Nah. I'm not built like that. You had one job, ONE. Keep the Crunchwraps coming. That's it. That's the tweet. Instead, you pulled a full-on ghost move--poof--breakfast gone. No warning. No "hey bestie, we're breaking up with your morning routine." Just vibes and betrayal. Now I'm stuck across the street at McDonald's, eating sadness between two lukewarm biscuits, wondering where it all went wrong. You used to be different. You had personality. You had sauce. Now? You're just another cautionary tale in fast food heartbreak. Reed City deserved better. Honestly, we all did. Bring back breakfast before I write a Yelp novella and start a change.org petition. I'm unwell. Sincerely, Still grieving my AM Crunchwrap. read more

Taco Bell - BREAKING: Reed City bans joy. Crunchwraps outlawed. Mornings ruined. Guess it's back to McSadness across the street. #JusticeForBreakfast - Fast Food Near Me - Reed City, Michigan

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Ordered a crunchwrap with NO tomatoes, it came out cold, soggy, WITH tomatoes. Do NOT order online.

I went here for lunch with 8 girls from my Girl Scout troop on the way back from a troop overnight event. We put in a large order, and were prepared to wait a little longer because of that. After waiting 30 minutes, and watching people who ordered after us get their food, I went to the counter and asked a female employee what the status of our order was. She checked and let me know if had never gone back to the kitchen for some reason. She promised to print it out and get it made right away. We waited another 15-20 minutes. This time I spoke with a younger male employee. He didn't know what they status of my order was, but said he would check. He never returned. I waited another 10 minutes (watching while several other dining room and drive thru orders were given out) and asked the same employee if he had any update on our order. He went and checked with someone and told me they hadn't started it yet and apologized saying they were busy. I then asked to speak to the manager. (I think her name was Melanie???) she came right up to the front. Needless to say, I was extremely frustrated at this point and did not hide that when I told her what was going on. She immediately told me to change my tone of voice and told me I shouldn't be angry at her because this was the first she was hearing about it. At no point did she apologize for the mess up or take responsibility for anything. She blamed me for not asking for a manager sooner. I tried lowering my voice and changing my tone, this only made her louder and ruder. She took every opportunity to tell me how great she is at her job. Every time I pointed out the issue, that she left 8 young girls with no lunch, she made sure to blame one of the line worker for the error. "It's not my fault that the line worker knocked your order off the screen." This shows that she knew what the problem was before she even came to the front (even though she claimed it was the first she was hearing it) as well as shows how little respect she has for her staff. I pointed out that she's the manager and this is her literal job to manage the employees and ensure things like this don't happen. She told me "this isn't my team, I'm a temporary manager" Once I realized I was getting nowhere with her I asked for a refund. While she was entering my refund she kept verbally accosting me at one point saying "you don't like it when people match your energy, do you?" Let me reiterate that she at no point tried to show me any ounce of kindness or respect and never even attempted to take responsibility for the mess up that was clearly their fault. If she had come out and said "you know what, I am so sorry. we messed up. we'll fix it." this would be a totally different story. Instead she picked at me, taunted me, insulted me, threatened to push the panic button and call the cops on me. I asked her what about me was threatening and she said "you're getting in my face." I was at least 4 feet away from her. It got so bad that I started crying to which she replied "oh now you're going to cry and play the victim." I responded "no, I'm not trying to play the victim, I am just extremely emotionally overwhelmed." She would not stop pestering and picking at me while taking a ton of time to put my refund through. My girls left the dining room and went to the car once it became clear things were bad. I became so overwhelmed that I screamed "just give me my refund" and she kicked me out of the store. She came out to try and take my card which I refused to give her, so she let me back in to get the refund. She tried to explain and talk to me even more which I shut down. I returned to a car full of hungry, tired and emotionally jarred 13-year-olds. They all reassured me and insisted that the manager was extremely rude and out of line. Teenage girls could clearly see the manager was in the wrong. I want to be clear that the other employees I spoke to were very kind, helpful and apologetic. The only issue was the manager. We went across the street to McDonalds and had great service. read more

I walked in to place my to go order. I was greeted pretty quickly as I was the only inside customer. After I ordered and filled my soda cup I had a chance to look around the empty dining room. The majority of the tables weren't cleaned and you could see various litter scattered about. The floors looked like they were dirty from neglect. After I walked out I observed 2 of the workers by a vehicle smoking. Apparently supervisor's aren't concerned about how the restaurant presents. Hopefully the food prep area is maintained better. read more

Waited in line for 30 minutes, dining room was closed, half of the staff on duty wasn't doing anything but laughing and gossiping at the window, they were blaring explicit music in the kitchen, we were missing items in our order. Over all a frustrating experience. Ill just go to the Big rapids location next time. read more

I feel like it really depends on the day and time. I'll admit it's always pretty slow. There are days where they forget to pack all the food and you have missing items. Before I've had cold burritos, cheesy potatoes so hard I thought my tooth was gonna break and chicken quesadilla where the cheese didn't even fully melt. But then you get a day where it's great service not so long of a wait and good quality food. It really is like Russian roulette you never know what kinda situation you will be in. read more

Takes FOREVER to order. Sat in line for 15 minutes & only 3 vehicles in front of us. Watched 1 employee go out for a smoke break & line never moved. Guy collecting money/taking orders leaned back in his chair & closed his eyes, like he was taking a nap between orders. I guy making food. 2 at the window flirting with each other. read more