Great pizza and service. My folks visit from Florida for the summer and always ask us to get pizza…read morefrom there. They have never had bad food from there and the service is always friendly and have a smile.

Went to take my son to the arcade, not a great experience. 5 machines took our money and didn't…read morework. When approaching the employees about about our situation we where told to fill out a piece of paper and hope for a refund. Not great customer service.

The owners are very rude people The Chase you down for a…read moredollar cause they don't want to change. I would never eat here again if you paid me or if I was starving to death, I would keep traveling on the food was dry and they want extra money for extra sauce.

Change management Definitely DO NOT ORDER for a big event…read more I ordered for our daughter's graduation party from college 10 pizzas and 2 cheese sticks and 2 pizza sauces when my son picked up the order we received 10 pizzas and 2 sauces well I called and asked for management or ower I was told management was not there call back in 15 minutes so I wait about 20/ 30 min call a 2nd time someone answered and I asked again for management or ower and was told they were not available so I asked who I was speaking with the kid was rude and refused to give me his name he insisted on getting mine so I gave my name and was told the same thing there not available so I say ok then wait another 15/20 minutes then call back but this time I just stayed with the party and management finally answered I tried explaining what was wrong and she was not corporative would not let me get a word in so my sister in law tried helping me out because she works on the phone all day and again she wouldn't let her get a word in then everyone else tries helping me no results but they said I didn't pay for the cheese sticks ( but why would they give me the sauce if I didn't pay for the cheese sticks) what make this situation bad is the cheese sticks were for me ( who paid for the order and my sister in law who has difacalty with some foods (so we could even eat ) then we ordered the BLT pizzas there was literally 2 inches of mayo on the pizza it was gross then the pepperoni pizza had very little pepperoni on it So I was very upset so I take My neighbor in with me In person knowing I was upset I needed someone to help keep me calm THIS MANAGER Looked at my neighbor who is 80 years old with the most disrespectful attitude and said YOU DIDN'T make THE order and YOU DIDN'T PAY for it SO I AM NOT TALKING TOO YOU so I'm crying because of the treatment of my neighbor and friend and I told her that she was there to help me out The MANAGER said this is not a COURT OF LAW excuse me Then I'm requesting my money back and I was told I WAS NOT. Getting ANYTHING back we ate the pizzas which these pictures show whole complete pizzas that was returned what tops the whole thing off to never going back again is I paid with my debit card Early so my son just had to pick it up with no issues well NEVER DO THAT my order tolal came to a $ 151.00 even and I asked if they were charging me the extra 20.00 he ( the managers husband is the one who took the order and payment ) said no don't worry about it so on Monday I checked my account and they had charged me way More than that so I finally got a call from the OWNER he was kinda okay he was aplogic to the situation but when I was telling him what she was saying he said she would never say those things BUT my neighbor and my sister in law and everyone in the party were all witnesses to the situation well the owner said I was over charged for the pizzas in the first place so he was going to fix that well then I was soposed to get the extra money that they took out of my Bank ( money that was no soposed to take) which I didn't sign for which my bank said is illegal to do so I got 31.oo and a certificate giving me 2 Free specialty pizzas we I redeemed them on Tuesday and Guess WHAT THEY TRIED CHARGING ME AGAIN I'm sorry I have my own business and I would never EVER treat a customer this badly THERE WAS A PARTY OF 30 Guess what 30 people giving bad advice this isn't on us it's all on you and your horabale management you will be loosing a lot of customers due to this

OMG - this was the BEST PIZZA HUT PIZZA we have had (sadly) in 10+ years!!!…read moreOur area has seen stores close, and so we have to travel 50-80 miles to enjoy PH. Generally they are ok to good - PH is our favorite and go-to. But this location knows exactly how to make it. Toppings were plentiful, quality and the crust and sauce perfect. Even delievered, it was piping hot and PERFECT!! BIG RAPIDS KNOWS PIZZA - only at PIZZA HUT

No wonder you don't have any business dine in and you can't even get your bread sticks first well…read moreeating here tonight but that's it for us on Pizza Hut.

Special ordered a pizza with five toppings that cost me almost $17. Got it through the portal so I…read moredidn't have any service personnel dealing with me except for the people cooking my pizza. I asked for it to be well done and the cheese isn't even fully melted, the bottom is still kind of slimy from not being fully cooked. The restaurant could also use a good cleaning. Now I get to continue cooking my pizza at home. I should've just bought in the frozen one to begin with.

They were slow when you go in it is faster to do the drive through made that mistake it is taking…read moreso long. we got there at 8 it look 20+ minutes.

Order twice the first time delivery dropped my pizza on the ground and even the second time my five…read morecheese dip was burnt

Not sure what happened to the pizza here but it certainly has gotten bad. We ordered for work and…read morethe crust of the pizza was very gritty and overly sweet. The toppings were sparse and too much sauce. Prices are good but pizza's not

When looking for a lunchtime salad, still unable to top this one! Quantity is only overshadowed by…read morethe quality.

Disappointing experience overall. Medium original pizza…read more Ordered double pepperoni but only 2-3 pepperonis per slice?!? Skimpy cheese. No flavor on the crust. The order taker and delivery girl were very kind! Paid over $25 for 1 sadly topped medium sized pizza to be delivered with tip I feel ripped off. I could have eaten at outback for this! This location is sub par for sure.

We went on a Saturday afternoon. We had a hard time finding bowling balls that were under 14…read morepounds, shoes that were the right size, and we were forgotten about for our chips, salsa, and pitcher of beer. It was a busy afternoon but that doesn't invalidate poor bowling experience. I do not recommend.

We love getting burgers and beer pitcher here. It is just so worth it, we couldn't pass. It is…read moresuch a great deal!! Their most basic, home run burger - 1st base, is even better than applebees and mind you bigger too for only $6.99 so I couldn't resist. Even the plating/presentaion is better than applebees. The bartenders and waiters are friendly. And most of the food/drinks I've tried from the menu is pretty good. So I would definitely recommend this to anyone. If you decided to sit down at the bar though, it could get a little noisy especially because of the bowling sound (compared to the old location) but if you're just there to eat they have a separate area which is a lot quieter. P.S.- I miss the old location especially their FISH FRIDAY cuz their battered fish is amazing!!!

This place is a hidden jewel in Big Rapids Michigan. Absolutely fresh, yummy homemade baked goods…read more The pepperoni rolls are the bomb! Buy extra, they freeze and warm up lovely. If you happen to be lucky enough to score a piece of Neapolitan cake, you will think you died and went to heaven, after the first bite! Let's support this hidden gem