Order my food on the kiosk and then heard it's going to be a 30 minute wait for fast food. Kind crazy if you ask me.

This is genuinely the worst taco bell I've ever been to. I ordered food on the app at 12:50, it's currently 1:50 and still nothing. It was far from busy and somehow the drive thru was averaging a car every half an hour and I'm still sitting in here waiting for my food. It's ridiculous how slow these workers move, it's not that they're short staffed they're incompetently staffed. The hispanic woman in the front is beyond help, I'm sure somewhere around here is hiring janitorial staff. I walked in and she didn't even check me in for my mobile order, so I was sitting there waiting for food they weren't even making. It's genuinely upsetting when my favorite FAST food place takes at least 30 minutes every time I go. Should seriously look into restaffing this establishment. read more

Anytime there is a special item, they ALWAYS run out, yet keep the items on the menu, so you waste time ordering. Secondly, the driveway, drive thru, and parking lot have so many potholes that can easily damage your tire. Impossible to miss them because they are literally everywhere. Service is beyond slow. Takes an average of 7 minutes to get your order. Shut this place down! read more

Came here as a quick stop after work, but before doing things that took some time at home. Sadly, today is not a good day . I actually am writing this review still waiting for food so the rating is completely about the service and the timing. I placed my order and 5 o'clock and here at 5:30. I am still waiting for the food. When this place gets backed up, it is backed up and if you need something quick, it is someplace that you have to avoid unfortunately. Not gourmet or anything, but it is not winning with getting out food timely. I also would not put it on a lack of staff because I see several staff inside though not a real push for speed. Good luck next time. read more

One hour wait in the drive thru after I'd already paid through the app hours before showing up. There is no excuse for that. This store needs to close for good. I am never coming back to this location read more

I went to this taco bell on Sunday night and had to sit in line waiting to get to the speaker for 20 minutes and then once I got there me and my friends had 3 mobile orders and the girl on the speaker told me you could only do 2 mobile orders per car. This is absolutely ridiculous because the line was wrapped around the building and I was forced to wait another 30 minutes to pick up my ONE order. The girl in the window was extremely rude to me when explaining the two orders per car rule which has never been a thing before. Also the parking lot is filled with pot holes which makes for bad road conditions and the light is out in the parking lot. Overall an extremely horrible experience if i could give zero stars i would!!! read more

This place is absolutely terrible. They have a had a sign on their door stating that they are understaffed and cannot do inside orders. Well today they were not taking drive thru orders either because they were stocking per the manager and other employee. If you are lacking staff and cannot serve customers during regular business hours then maybe this location should no longer be open. I would also like to add that anytime they are taking orders through drive thru it takes 15+ minutes. read more

Bruh this is crazy, I've never ever shit more in my life. I came here to get the $5 cravings box after hearing the ad after my 30 minutes of free listening on the Spotify app. The cravings box was very very good. I busted when the flavors hit my tongue. Anywho after eating the whole $5 of craves, I went home. Halfway home, I felt a small rumble in my stomach. This wasn't a bad rumble like my 3am diarrhea rumbles so I thought I was perfectly fine... until... the most gigantasourus fart came out. It was the most horrendous smell I've smelt. This smell lingered until I felt a small bit of fire light up in my bootay. I started violently shitting on the side of I-88. Never coming back. 100% recommend the $5 cravings box, lot of food for not a lot of dollars. Photos of my ski trip under read more

Taco Bell - $5 cravings box - Fast Food Near Me - Oneonta, New York

The staff is obnoxious, they were in the kitchen yelling the entire time we were there. We also saw two people come in with complaints and watched the staff take it completely unserious, and laughing about it. Food could also use some improvement. read more

If I could give zero stars I would... smells like rotten cream cheese. They only had small drink sizes and my feet were sticking to the floor... was not clean what so ever. The service was horrible took 20 mins for 3 tacos. read more

Too bad I couldn't put 0 stars...first off my fiance and I ordered from here as a mobile order. Stood inside for about 45 minutes even after my order was "ready". The place was dirty, the kitchen, dining room and bathrooms...we finally got our food. But had to check it was ours, because they didn't even call out a name. My fiancé ended up getting really really sick from the food... read more

This was a terrible location to stop at please don't. We got our order at the kiosk and sat down. We wait 20 minutes and heard the worker talking to another customer saying it was going to be 45 minutes!!!!! Then we heard them say that they were out of ground beef!?! How is a Taco Bell out of ground beef? I am never coming back to this place don't make the mistake of trying for yourself!!! read more

Another mistake. Drive thru shouldn't take 25 minutes. The past two times the food has been cold. Fries were ice cold. The burrito was smaller than it used to be. The chicken strip taco was the best part. We have complained about the service before. Very short staffed and the people are extremely rude. Talk snootily and tell us to order at the kiosk not the counter. read more

Extremely understaffed. Management behind the counter swearing at regular guests that applied and was told no by other management. Forgot items on my order when I went to the counter was given attitude about the missing items. This manager has been here for a while and obviously forgot customer service skills. Customers forced to use kiosk orders. read more

Food was smashed and burnt, bathrooms disgusting. Rude workers. No Baja blast. Messy dining area read more

Taco Bell - Hard shell Chicken cantina taco - Fast Food Near Me - Oneonta, New York

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Absolutely disgusting! Took forever to get my food and unbelievably dirty in the kitchen area. The person running the register kept just walking by the boxes on the floor. Such a trip hazard. read more

Taco Bell - Fast Food Near Me - Oneonta, New York

Terribly slow absolutely all the time. I doordash for a living and this place always puts me off pace and inhibits my ability to deliver (which I depend on). It's entirely unacceptable. The food is honestly fine, but I'm sick of you guys not hiring and properly training enough people to make this place run maybe a little faster than a snail. It's infuriating absolutely always, they also forgot a whole burrito once and we were waiting in the drive thru for a half hour waiting for it. Fix it, please. read more

Hour wait for food Rude Staff- when asked about order...was told it would be ready when it's ready Disorganized Mess AVOID AT ALL COST read more

I ordered some tacos at around 11:40PM and the lady at the window was very rude and dismissive.

waited almost 45 minutes for our to go order only to get on the road and find that it was cold!! worst experience ever. very disorganized and not in the least apologetic for the wait. Ended up having to throw away our entire order. Do NOT recommend this store. read more

We use to love Taco Bell! I took my kids after a game Saturday night 12/7/24, we waited over an hour for our food. We weren't the only ones, many angry people waiting a really long time. It wasn't even extremely busy. Tables were dirty, condiments were all out. Completely disorganized. I wanted to refund my order and go somewhere else. Wish I had read more

Extremely frustratingly slow. The workers literally disappeared for 20 minutes making no food. When they are working they are taking 5 minutes or more on one taco. Insane. Also the mobile machine for self checkout didn't work! Took the order and would not let me pay. I have never waited an hour for Taco Bell before. read more

The food was inedible. The cheesy gordita crunch purchased had no crunch, and had the consistency of a watery soup. Everything else was to the point a dog wouldn't eat it. Only thing on point was the nacho fries. Our order, which should at most take 15 minutes; took 35 minutes, and no compensation--not that the compensation would of been any better. Go to McDonalds, they could make a better taco than this place. read more

They forgot mine and my mom's food and only gave us our drinks and it took a hour for all of it to be done.

I've been here a handful of times since I started school in the area. It's always my go-to place for food around here because I do not run into too many people I know. The drive through lines can be way longer than the dine-in lines. Another thing that they do well here are the mobile orders. There is plenty of parking nearby as well as supermarkets, dollar stores, a bank across the road and a liquor store. One thing I wish they would put back on the menu is the taco whose shell was made of chicken. I had it once and then it got taken off the menu, but it was delicious. The workers here are nice. The only time I had a problem with this Taco Bell location was when they had to close early because some machine was broken. Another time, when there was a long wait, we were able to get a free drink. They're always hiring. The menu is huge, so you need to be patient because the workers have a lot to do! read more

They do not have a cold place for drinks for to go orders. Most of the drinks are completely watered down and melted before customer even gets to enjoy them should not have drinks near hot food read more

This location is my regular stop two three times a year. Service I have gotten is always really good. Today's five dollar box of crunch wrap with two bean tacos was really done right ! Order taker was very polite and courteous and hard working cleaning tables during break in customers ordering read more

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this taco bell never fails to get my order wrong which is expected sometimes from a fast food restaurant but not 10/11 times also preparations suck astronomically i hope everyone who chooses not to go here knows the worth of a past or present different taco bell that has competent workers who know "no lettuce" means no lettuce in the food being served you did this to yourself oneonta taco bell. you honestly suck read more

The prices are higher at this location then the other surrounding locations. Sometimes $2.50 to $3.50 an item higher.

Not only did they get my order wrong once but also twice, after I had waited 30 minutes for them to remake some of my order. I ordered 6 beefy frito burritos and instead i got 12 regular tacos both times? Not sure the confusion there. Also got food poisoning from the tacos here. DO NOT GO HERE!!!!!!!! read more

Went through the drive thru and had an extremely long wait for 6 tacos (which were made wrong.) Asked for no tomatoes, got extra tomatoes, no sour cream, and a few pieces of lettuce. Called and spoke with the manger who stated his staff is new and they have a hard time reading the screen. Full of excuses and couldn't care less that his staff screwed up an order. Refused to give us a corporate number. Wouldn't recommend. read more

We had a complicated order the drive thru employee was amazing and patient we pulled around to wait and he brought us out our order and said to us "as always live más" A KING read more

We got our food at 11:45 tonight 5/23/22 and I haven't had a better experience, I didn't wait long, all my food and sauces were in the bag, and when I ate it everything was made great! Not just correctly but actually made with care, who ever was the crew working on this night needs a raise.... Hands down best experience I have had here in years read more

I seriously LOVE Taco Bell and lately they just forget so many things. The last 3 times I've ordered from Taco Bell on door dash, they've forgotten multiple significant items on my order. I know if I went in and ordered it might be different but read the ticket and then you won't miss it, right??? Sorry Taco Bell, 2 stars from me. read more

First Taco Bell I've ever been to in my life where once my family and I walked in they were so happy to see us! I mean as soon as we came to the door! "Welcome to Taco Bell" "How could I assist you" it took us by surprise! Excellent customer service! It's awesome to see someone value their job nowadays. And the employee not treating us like we're not important. She even kept a small talk conversation with us while we ordered. Sucks I didn't catch her name. But she was a very nice young lady! I know it's only a Taco Bell! However great customer service is just as important here as it is at some fancy steakhouse! Good job guys! read more

If I could, I would give them 3 1/2 stars. It's fast food, so there's not much to say. Prices are good for what you are paying for, the reason for 3 stars and not 4 or 5, is that they tend to mess up my order quite a bit and I either have to end up calling them, or going back to get my correct order. They are nice about fixing it though, as they should be because it's their mistake. It's just a pain if I go thru the drive thru, to have to drive all the way back to get what I should've gotten the first time. Also sometimes it's a bit of a wait to get your order. Otherwise good food and good customer service. read more

Hit or miss. The food is always good, but there is a 50/50 chance the order will be wrong or missing something. Staff varies, some area amazing others are rude. Overall i would recommend this taco bell if you keep your order simple. Also, if you like mild sauce i urge you to tell them at least 3 times that you want mild, and more than just 2. read more

Super slow, but once I got my order I realized that it takes time to be sure the taco shell is stale enough and the soda is flat enough.

Horrible experience tonight. Ordered a #8 which is 3 soft tacos regular. Recieved supreme instead, I really hate sour cream! Also ordered a mtn dew freeze guy told me sure. Handed me a cup of Pepsi at the window and said oh yeah the machine isn't working. No option to choose what I wanted instead??? Used to be great service but slowly declining. read more

Don't expect to get your meal correct here. When you tell them it's wrong or in my case only get half of your order they'll look at you like you're stupid and like they think you're lying. Even though you never left their window. Don't go here. You'll be extremely disappointed read more