The staff is hit and miss whether they are kind or not. I came to the drive-through today and didn't have shoes on because I twisted my ankle and I can't put pressure in my foot in there. They asked me to come inside I told them I didn't have shoes on and she just gave me a weird smile and close the drive-through window. She kept asking me to come inside and if I could come back another day with shoes on. Then I spoke to the manager make long hair who again refused and started talking about his diabetic mom that has a foot condition and she wears a bag. I said I can come in I have a sock on but don't have a bag and I can't put pressure on with a shoe. He argued and said I needed a shoe. I asked what is the difference between a sock and a bag he said the bag is a covering and I said well so is a sock. Moral of the story I had to hobble in, put pressure on my foot and he kept me standing there for almost ten minutes knowing the concerns I already expressed. I did call corporate however this location is a franchise so hopefully the owner gets the message or sees this. Issue was not resolved read more

Remember that movie "Mickey and the Beanstalk" where Mickey slices bread so thin you could see through it, and then slices a bean and makes a transparent sandwich? This crunchwrap was like that. Like a quarter ounce of beef and a lot of sad tortilla. I rolled it into a sort of weird burrito (which shouldn't be possible with a hard shell in it but alright) and choked it down. The chicken quesadilla was similar, I gave up on that. The last straw was my guac being 50% lettuce. This location has been awful for years. The customer service is abysmal, which is unfortunate because their favorite hobby is only giving you half your order and making you pay for ghost burritos. I vividly remember an employee asking me if a baja blast was a beverage or a food item maybe ten years ago, and I'm sad to say that not much has improved. I just went back tonight out of desperation as I've been constipated for days and...well, you know. Go literally anywhere else. read more

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I try to go in at 7:30 in a sunday night and this lady tells me their dining room is closed? there were literally other people eating in there so make it make sense. ruined my whole night because all i was thinking about all day was taco bell. i'm very upset as i just wanted my chicken avocado ranch stalker and nacho fries. if i could give 0 stars i would. read more

The boys at Taco Bell tonight were out here moving that food. Great service, stay vigilant.

Not sure why this surprises me... Went there tonight. Out of a lot of stuff. Asked for a chicken quesadilla amongst other things. They are out of the sauce they normally have for it. Ok, substitute it for something else. I am not picky. They then charge me extra to substitute because they are out. Wtf. Pretty shitty if you ask me. read more

Let me share with you my customer experience at this Taco Bell on Thursday, 2/20/25: I place a mobile order, when to go through the drive thru to pick it up what was odd that girl didn't take my check in. No big deal. She read me my order back to me and has me pull up to second window. At the second window she then lets me know they are out of Baja Bast zero, so I ask for a Diet Pepsi. Unfortunately, that soda line has more carbonation and less syrup so it's off. She already knows this so I just opt for a Pepsi Zero. This is not a big deal for me. She then has me waits for my order and when she hand me my box out the window I was surprised it all fit in the box. I asked her if this was everything, I was told that's my order. I pull out and drive around headed back to work. I check the box after I think how my order could fit in the box. Well it didn't because it wasn't my order. If I had only ordered a box combo I would have been chill about it however I didn't so I turn around. I pull back up to this Taco Bell and the car that was behind me is still at the window. Okay, so maybe they know they gave me the wrong order since it was a three to four minute difference from when I left the drive thru. I park and walk in. I waited until who looked like a manager to finish on the computer. The manager looked up and I said, I think I got the wrong order. The manager said, "yeah you did." Okay, so they know. The manager kind of looks at me like she didn't know what do. At the same moment a line cook comes from the line assess with a looking in my order up on the computer. I open my app to show them my order and it found a minute later. A this point, the manager says nothing to me! Not one word! This would have been a great opportunity to just apologize, right? The line cook heads back to the line and gives the receipt with my order printed on it to the rest of the line. He comes back up and says, "they got it, they are working on it, have a good day," as he walks out. I see the same manager counting money from one of the drive thru drawers. Okay, I get it, it's 2 pm and you opened at 8 am, it's most likely a shift change. I wait for my order to be corrected. It doesn't take long but I am waiting by the bar area in front of the counter. Still nothing from the manager, maybe she has a lot on her mind. An other line cook hands me my order, he asked if got my drink, I was a little salty when I said, "yes, but you're out of your diet soda situation." He asked, if I wanted the cup. I declined as I said, I got soda already. I asked is this everything, he says, yes. I leave saying, thanks. I shit you not, I open the box and I am missing half my order. Okay, at this I am already upset, no one apologized and you made me feel like it was MY FAULT! My bad for ordering ahead. I feel bad for these people as there is a lost opportunity with me here. I walk inside and yes, I am pissed. The manager looks as if she is ready to leave so I let them know my order is not correct, no one apologized to me, and they out of soda options of my choice. The manager, says, "how is your order wrong?" "Well, I missing part of my order first, I didn't even look at everything else." The manager again looks at me like she doesn't want to apologize, and says," he should've let us handle it." Meaning the line cook that looked up my order, who got my start, all while manager stood there and watched! I am done at this point. I hand the box back and I ask for a refund. No way in hell, are you making this my fault because the manager didn't handle the situation. The manager stood there in awkward silence as the line cook retrieved my order from a computer. Wouldn't the manager take that moment and apologize first?? Wouldn't the manager go to a different computer right next to computer the line cook is on, take control of the situation, and help me?? Nope. This is completely common sense to me. I ask for a refund. At this point, the situation is what it is and it at the point where everyone who works there now knows and grabs a different manager. This manager comes up and asks why I want a refund. The first manager, who is most likely a shift supervisor does communicate to the second manager. The shift supervisor says, I can have the box as it's still good. I understand that she believes "it's good," but don't. As I leave with my refund, the second manager gets an attitude with me because I don't want to take the food. I am not taking the food because I don't trust anything about this situation and I don't want anything that has to do with this situation and this Taco Bell so why would I eat it. I see the problem with this location and it's pretty simple to fix. It's a shame, an awful attitude has a domino effect into workers, supplies, order accuracy, and customer experience. read more

horrible food slow service out of all CO2 Products Would not give discount in regards to issue pour customer service read more

How do you run out of food? Then yell at me when i come inside for my order then yell at me?

They can't seem to ever get the order correct. What does it take. What's my expectations it's fast food.. I should be happy it's in a bag... Bad service Horrible prep Just a bad location read more

Fast food places give you free food just for enrolling on their apps, then discounts or free items for subsequent purchases. As a first time app user who redeemed a TB reward I found the app worked acceptably well. There's really no time savings with the app because even when you place your order online it's not prepared until you announce yourself in the drive-thru line. And, If you know what you want it probably takes longer to input the order into the app than it would at the drive-thru intercom. (There is a function to save Favorite orders.) The app offers online exclusive items but I don't visit TB often enough to know whether those exclusives are savings or items not in-store. The app didn't keep TB from initially trying to give me the wrong order. However, my order was correct and the free Doritos taco was worth the app use. read more

Taco Bell - My tacos approximated Taco Bell's marketing photos. - Fast Food Near Me - O'fallon, Missouri

Stopped into this Taco Bell on a weekday for lunch specifically because I had resisted trying the Mexican Pizza comeback for a while and was finally giving in. When you walk in there are 2 automated kiosks and that's how you order your food. I guess they would have taken cash but the machine prompts you for a digital payment. My order was ready somewhere between 5-10 minutes later. They are clearly putting their best effort towards the drive-thru. Every table in the dining room needed to be wiped off. I chose the least offensive one and wiped it off myself. I ordered the Mexican Pizza and two Doritos tacos. Everything was good. It was warm but not necessarily hot. I'd go back but I'm not in a rush. When I left an older gentleman was having a time figuring out the automated thing! read more

Taco Bell - Mexican Pizza & 2 Nacho Cheese Doritos Locos Tacos - Fast Food Near Me - O'fallon, Missouri

Watching the staff work calmly together - as I sit with my well made food - makes me want to come back here. Of the Taco Bell's around me (there are three in my regular path) this is the one I choose. read more

Taco Bell - Great workers here - Fast Food Near Me - O'fallon, Missouri

need to be able to leave negative stars. every time I come in in the evening to pick up for DoorDash it's nothing but playing around. employees doing everything but filling orders. read more

Always takes forever. Every time I come to their location I am waiting for my order for at least 20-30 minutes. Workers say always,"Only taking doordashes". read more

I drive a little further to this location over others because of the consistency of quality food. I find the staff friendly and my order is always correct (even with modifications). I use the mobile app and find the mobile deals are a good value for my money with coupons frequently. 2 meals for adults for ~$16 is a steal nowadays! read more

Cheese-it Crunchwrap was missing the cheese-it. Second time this has happened. Forced to order from the kiosk, not a fan since accuracy of the order seems to decrease with it. Also no physical receipt available, guy said "truck didn't bring it". This is now the fifth negative experience in a row I have had with Taco Bell, at 3 different locations, needless to say I am taking my business elsewhere. read more

This place is a shit hole and they messed up everybody order and we're being rude and pissed off about it!!!!

Zero stars if I could... On 9/3/2023 we come to Taco Bell at 11:30 PM at night. Wait in line for 15 minutes, not a big deal, for them to only tell us that they are out of ground beef, and to get back in line. I pull up to the window to ask why they will not take my order, their response is because "it will mess up our times for cars in line, and that it will be another 15 minutes before ground beef is ready" and for me "to get back in line." This is absolutely the worst customer experience ever. Just because they do not want to make their weight times worse. We drove away and will not be back...horrible that a company cares more about their "wait times" then actually making sales. read more

Ordered DoorDash, they gave me someone else's bag. DoorDash guy just said sorry call customer service. Awesome experience.

Came through around 1:00am, screens at drive through were turned off. I did a mobile order, the quality and quantities of ingredients were the main issue. I got one of the crunch wraps and ordered extra of two ingredients and none of a third; it seems I didn't get extra of any of the ingredients including on my other items. My partner meanwhile said that their chips were stale, there was almost no ingredients on any of their items, and there was an ingredient that was not removed despite our order calling for that. Not going to add a picture because it isn't worth it, but if you can make it to the Mid Rivers Location they are consistently better when they are open and don't have a line out of the parking lot. read more

This has got to be THE SLOWEST Taco Bell drive thru I have ever been in. I'm talking took me over 45 minutes to even get here in the line at 6 PM (now 6:50 lol) on a Thursday. I don't know if they're just understaffed or what but it's absolutely unacceptable. I've worked at a Taco Bell before and am fairly understanding about how hard fast food can be at times but I honestly can't find any explanation to justify how ridiculously slow this place moves. read more

Taco Bell - Fast Food Near Me - O'fallon, Missouri

Absolutely awful,all the workers are straight dumbasses. in picture one you'll see what we ordered. we arrived to ask for our order and they kept saying how they couldn't find it, after they found the name we came up to the window and told us the wrong order and we say our name again and then they pass us a small bag that had half our order in it which turned out to be a bean borrito and two tacos, none of which we ordered. we proceeded to ask for the rest of the order and the fire sauce. they only had mild.Don't waste your time coming here. Zero customer service, just blank stares like deers in headlights. read more

Taco Bell - What we should've got - Fast Food Near Me - O'fallon, Missouri

Made an error when placing a mobile ordering and the worker that answered the phone and helped me with my refund was PHENOMENAL! It was my mistake but she gladly refunded my money and was kind and helpful in the process! This women needs a raise! read more

Casey Taco Bell. Now that they're open insides quite clean staff is fromly. Would eat here again often. Don't wait through the drive-through takes too long. read more

Waited in the line for over an hour to pick up DoorDash I get to the window and tell them I am here to pick up a DoorDash they tell me that the store is closed at 10 PM yet the hours say they close at 11 PM and refused to give me my DoorDash order leaving me with not knowing what to do. This location needs to get their fucking shit together. I would not recommend coming to this location they obviously do not know what they are doing. read more

Holy crap. What has happened to this place. Drive thru was slower than a tortoise. Somebody new was preparing the food because the tacos and burritos tasted like crap. Could the drive thru be any slower??? Must be retarded people there... read more

Poor quality and terrible presentation. No customer service. Directions said to pick up order in dining room at counter but doors were locked and had to wait through the drive through anyway. Why purchase and pay online??? Food was cold. read more

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Order 2 quessidella meals, taco was literally 85%, 5% meat, 5% salad, 5% sour cream. Where are the tomatoes? Also if you're charging me to upgrade the taco to a supreme, the least you could do is fill it up. Same complaint with the 2 quesidella meals I bought. Literally 40% full & the rest tortilla. If you got Baja blast tonight as well it's literally just carbination, go ahead, try it, it's garbage. Won't be coming back here. read more

Service could be better, like faster wait times or better quality food, but workers are nice, helpful and help is given when needed, just wish management was a little better at reinforcing good behavior on there workers rather ignoring it read more

This place is da bomb! Them tacos so good I could eat them all day long. I love Taco Bell

They literally NEVER get my order right, one kid at the counter tried to argue with me about my order coming with a large drink, and almost every time I have gotten the chicken quesadilla here I've gotten home only to find no chicken inside! read more

We sat in line for 30 minutes and when we got to the place to take our order, we sat for another 15 minutes and no one took our order. So we drove to the window and the worker then said they can't take orders at the window and we'd have to go back to the speakers to order. We obviously weren't waiting that long again so we left without anything after waiting 45 minutes. read more

Constantly busy drive thru and slow on top of that. I deliver food and waiting 45 minutes for food is ridiculous! I lose time and money, and customers cancel orders because of the wait and I don't blame them one bit! They need a separate area for online and delivery orders if they aren't going to open the dining room! read more

First of all, everytime I am at this Taco Bell, the girl taking the order has an attitude problem. Tonight I waited in line 40 mins to pick up 2 doordash orders. At the order box I tell them I'm picking up the 2 but also wanted to order 3 fountain drinks because it was 100 degrees. Was told they couldnt place my order due to "doordash" rules and their manager. I could not believe that. I haven't had ANY other store refuse to let me PAY for a drink if I was there to grab food. Not like ordering a whole meal. I get up to the window and the two drive thru girls yet again have an attitude now because I was upset at being denied ordering a drink! I ask for the manager and they get an attitude and call her. I'm asking since when was this a thing and that I couldn't believe they were refusing drink sale! We are doing them a service by delivering and getting them more money. the manager on duty was like "oh my gosh it's not a big deal what kind of drinks do you want then I'll give them to you." I was not going to take their "free" drinks and that pissed them off. The point was I should be able to PAY for a drink if needed when I stop. needless to say I will NEVER go to this one for myself again and can't wait to talk to management even-though I am sure he isn't going to like me. So for any Dashers.... Please let me know if you've experienced this here or anywhere else because It was a first for me at this location or anywhere to have this happen. If you are a custom then seriously consider going elsewhere because their waits suck, their staff is crap, and their "policies" run the risk of us getting over heated and sick while waiting for your food. read more

The workers spit in the cheesy roll ups, terrible service and the workers don't wear gloves or wash their hands after going to the bathroom.

we were in the line for 45 minutes then pulled up to the window and no one took our order so we moved through the line. they refused to take our order and they are understaffed. read more

Every time I come through I always am hoping you guys do better and don't mess my order up, but every time I lose hope more and more. How do you get someone's order wrong this many times? read more

I've been in a lot of Taco Bells and I have for the most part been satisfied at this one each time for lunch and dinner. Like so many other places is avoid the drive through because, yes, Joe Pesci was right. read more

Was told they can't serve food because they close in a half hour and half to leave by then, the manager said you know kids trash store drive to lake STL air St Peters read more

I feel recently this location has really upped their game at least in the customer service area. In the past I felt like I was always annoying them by ordering food but the past few times I have went recently (different times of the day) the employees have been super friendly and made me feel welcome. I also like that they now, again recently, have the option to round up for charity. Keep up the good work Taco Bell! read more