You know it takes a seriously bad experience to write a review for a Taco Bell. This Taco Bell seriously sucks. Just waited in the lobby for half an hour just to get my money back because they refused to even acknowledge that I had been standing there waiting amongst the crowd of at least 10 people that had been there just as long as I was. Meanwhile the drive-through surprisingly was moving fast for the first time ever, which is why I went inside to begin with. The night shift sucks literally can't handle this job period. I could understand if having dine in drive-through and online orders is a big deal then close the fucking lobby but don't make people sit and wait for half an hour for a bean burrito and ignore you the whole time. Especially the older lady that works at night. Unbelievably rude always gets my order. Wrong rushes me when ordering I always know exactly who it is before I even get to the window because it's very obvious with her attitude. All I have to say is if you're going to pick Taco Bell for dinner go down the street to the one in Pacheco the extra five minute drive is worth it. read more

this taco bell is bullshit the workers working there they dont listen anything i'm living here in this town and my 5 families is living here from years but this taco bell people working inside dont know how to take order from drive thru our all family is veggie we order always veggie but this taco workers keeping putting beef in it sometimes we didnt want receipt. sometimes we did have receipt. when we had receipt they replace the orde but when we dont have it we didnt have choice i always told them to listen the recording of drive thru but they didnt agree because they know they are in fault the photo i'm uploading of this guy is the problem recommended you guy always take a receipt after if you guys dont take receipt they ignored you and told you on the receipt it says this its because they never listen you the worst people who took order are working here at night time please please dont go in this taco bell most of people dont speak english not even little bit the guy who took my order its bullshit hope you guys understand so dont have problem in future the onwer or the manager has to take care of this because i read the reviews most reviews are negative please listen carefully read more

Went through the drive-thru and my server was Frank. He was pleasant wore gloves mask and served my tacos in a sealed bag on a tray. Was given enough sauces.The drive-thru was clean and had a pleasant order. Not like other Taco Bells, I have been to in recent months. Also, there no one asking for spare change in the drive-thru after I paid for my order. I will go back to this location. Thanks again Frank. read more

Based on other reviews, I must always get really really lucky when I come here because it's always a good experience. I probably come once every couple of months (always drive thru, even pre-covid) and every time, the cashiers are always super pleasant and nice! I've never had my order be wrong or felt like the people at the window were rude or short with me which is a huge plus in my book. Good customer service is always really important no matter where you're at! The wait obviously depends on what time of day it is and I seem to get lucky there too and never gave to wait that long either, to be honest if I see a long line I don't even bother going lol. Anyways...wish I had all the names for the people who have ever rung me up at the window because they've always been super nice and friendly! I personally love this location and the staff! read more

Owner obviously does not care about customers, been there when manager closes shop way before "closing" (at least 30 minutes). They close earlier than advertised and do not carry all items the actual taco bell run stores are advertising. Covid or no covid, the lack of customer service can only be blamed on the management. Perhaps if they cared about the customer and not their profits, both employees and customers would be able to leave satisfied. I am beginning to regret giving this location a chance over and over again, hopefully they figure it out sooner rather than later. Taking customer's money and dishing out subpar service seems like the opposite of what taco bell wants to offer. Am I really that wrong? Quality of customer service affects the quality of the business. Thank you Taco Bell for caring about the customer experience. read more

I'm not sure what happened seemed they ran out of beef tonight every item that had beef had a drop on it. I will be contacting manger in the morning. read more

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Absolutely horrible service. Took over 40 minutes to get our food and the lady had such an unprofessional temper. Not only did we wait long for our food, but once we got it, we found that they had given us meat in all of our vegetarian items. Waste of money and time. read more

The dumbest employees. Got my order wrong three times, ended up just giving up. I don't think they would've got it right the forth time. Don't waste your time. read more

Hi Taco Bell I'm Mack I got your message and I'm ready for you tomorrow morning and I'll call you back and see how it works

Why are they always out mild sauce. Every time I go. For months. Today the guy said "oh we just ran out". Really ? You are Taco Bell. Order some damn mild sauce. And this is the best part, my bag I got ONE packet of hot sauce. My friend, ? Twenty three. We counted. Who is running this place ? read more

I really cannot understand the amount of incompetence of the employees here.. literally every time I come here they fuck up my order.. this one takes the cake.. not a single item was correct so I overpaid... and I'm too far to drive back read more

If you are going through a drive thru to get FAST food don't go here!! It literally took me 15 minutes to get through the drive thru.....ridiculous. Extremely slow service. They're always hiring so that should be a clue. But evidently they just aren't hiring anyone efficient. The application must say.....if you're slow AF apply here!! And also check out the health score on yelp. They passed but several violations are listed ....gross. read more

Yikes. I went to get my coworker and I something quick to eat this morning, and I arrived at 7:11 AM-right after they open. I asked that two separate orders be processed, and I was told no-that per management it was one order per person. This lady made me literally drive around again to order my own meal. She told me I had to come in for cream and sugar also, then proceeded to ask me how many creams and sugars I needed-this was confusing, because I was under the impression she was putting them in the bag. Nope! I found out later we had nothing. Then when I nicely asked to double check with a manager, she said I can talk to them, but it's policy-one order per drive thru. I can understand if I had like 10 different orders. But it was first thing in the morning. Normally, breakfasts come with hash browns or Cinnabon bites. I asked for a hash brown for my coworker's meal. She instead put in TWO Cinnabon bites in one package. And by that I mean two pieces. Even if she wanted that, that's less than the average I'd assume (I don't eat out much). After leaving, I noticed the Cinnabon bites, and returned. She stated, "oh, I put an extra hash brown in there for you." Which is nice. But then I returned to the office and coworker and I noticed errors in our orders. Not a fan of this place. read more

Literally tossed my chalupa unwrapped in the bag of food and looked confused as to why I didn't drive off when I still had not received my drink. Didn't even notice the chalupa mess in the bag until I got home. read more

I read a few other reviews on here about the same issue... the business hours are until 1am, I got there at 12... and they blocked off the drive thru disabling me and everyone else from ordering. The dining room was open, so I went in there... some black guy came out and was pissed. Sir you can't be on here, we're closed. What about the drive thru I asked. Said we're having computer problems or some BS. I didn't believe him. Management doesn't seem to read these nor care... so I'm going to call corporate. read more

I get it, it's just fast food. But they just can't seem to get orders correct. Simple changes, completely screwed up. Taco Bell customer service, NO response. Chipotle is about 1/8th of a mile away...just go there. read more

This Taco Bell is the worst. I had a mobile order, which said it was ready to pick up. So after hanging around the counter a little bit I asked one of the cooks to check on it. She sent me to the cashier....with a fat line. So mobile order customers are expected to wait in line if they have any questions?? That defeats the purpose. THEN when I got to the cashier she went and asked the cooks about it!!! I think my jaw physically dropped. I got my food, got to work and my order was made wrong so I wasn't even able to eat it due to a food allergy. Also, the only reason why I be sure to use the app for this location is cause they take FOREVER to get orders done. This Taco Bell is so consistently slow it's ridiculous. Not returning here unless I'm desperate. read more

Here Iam at Slow Slow Slow Taco Bell. I waited in line, only to try the new Grande Nacho Box. Which sucked. Horrible customer service & tasteless food. Never Again!! read more

Being a Taco Bell aficionado, I've been eyeing the construction of this TB location right off of the Morello exit on hwy 4 awaiting it's opening. No soft opening here. This bad boy opened to the public this week to long drive thru lines and happy customers. Local TB addicts saddened by the loss of the old school mission style TB just down the street off Center Ave, no doubt rejoiced with the grand opening of this sparkly new location with plenty of parking. As for us Vegan/vegetarian folks, TB is welcome in my 'hood anytime. It's one of the best, most satisfying quick options around. Gimme dos bean burritos, minus cheese, add potatoes, rice, and gauc, and you got the makings of a satisfying junk food experience. Although this TB does do battle with the superior Chipotle across the street, they have the benefit of later hours if you're looking for your fourth, fifth, or however many meals you desire. Breakfast is available at this TB, although sadly there's no real Vegan options. I'll be happy to claim the Dukedom legitimately and wear the crown proudly whilst visiting with my Queen. Although she was reluctant at first, she's slowly coming around to the darkside of TB fandom... read more

Taco Bell - OMG! TB within walking distance from me!! - Fast Food Near Me - Martinez, California

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Drive thru has always been a good experience. Today, I popped in to order takeout INSIDE the store. The wait was interminable! You'd think they'll try to get people to leave the premises sooner given the pandemic. Nope, no such luck! read more

They stopped serving breakfast before 11 I've been to other Taco Bell's that actually wait until it is 11 like they should. Seems like these workers are lazy read more

Everyone that works at this Tacobell is highly incompetent. It is so poorly run and has extremely long wait times always that you would think they are cooking up everything from scratch but I guess its very hard for them to open a plastic bag and heat up premade food ingredients. read more

Taco Bell 1130 Arnold Dr, Martinez, CA 94553 and 500 Contra Costa Blvd, Pleasant Hill, CA 94523 each time I have gone there have shorted me on the Cinnamon Twists. Grant you they cost $1.00 each, so between the two stores, they owe me $12.00 now. So, if they do this to each customer throughout the day, how much money is Taco Bell at these locations stealing from their customers. It is not worth the gas in my truck to drive back for a $2.00 item. We were going to the Taco Bell on Contra Costa, and two days in a row they shorted us the Cinnamon Twists, $4.00 worth. Another trip there, and the same thing, but we checked the order before driving off, and sure enough the Cinnamon Twists were not in the bag, so we asked for them and they grabbed them off the counter and handed them to us like "Oh Well." So we will no longer go to the Taco Bell on Contra Costa and I went to the one on Arnold Dr. and it happened again, no Cinnamon Twists after the lady told me they only sell the Cinnabon with breakfast. I was alone and the bag was sealed so I didn't check. Guess what??? No Cinnamon Twists. They do not answer the phone at 925-957-9410 which is printed on the receipt. Corporate doesn't answer their phone either. The customer service has gotten so poor that it is less than 1 star for these locations. I am so disappointed in Taco Bell that I will pay more to go get food from a Mexican restaurant instead and get what I ordered, guaranteed!!! I am your CUSTOMER!!! You, Taco Bell are in business because of CUSTOMERS!!! These two customers are not going back to either location because of you ripping off your customers every single time to us and how many other customers are you doing this to through out a 24 hr period? It adds up to a lot of money when you cheat a dollar here and a dollar there, not a nick and a dime are you shorting your customers. SHAME ON YOU TACO BELL!!!!! read more

The drive through at this location has it dialed in, it's quick, friendly and clean, food is great.

Taco Bell is yummy. Frank took my order, I asked to make the "hard shell" on the number 6 supreme but with no lettuce and I got exactly what I ordered. He gave me a compliment on my hoodie and made good conversation. read more

Best Mexican restaurant in the entire Bay Area. I love this location specifically. They have wonderful staff who always go above and beyond and the food is always hot & fresh. I come here about three times a week and will continue to do so. Thank you! read more

They had horrible service, I was waiting 45 minutes for my food. And they were rude, they mixed up our order. And they made me and my family's stomach hurt. read more

I eat at Taco Bells all the time in various locations. This one, though, has terrible management and regularly fails to complete the order given correctly. How can the company tolerate such poor practices which most certainly drive down the value for the entire company? This morning was yet another time when the order was not put together right. Despite all the times I have complained, the quality control remains in the toilet. Gotta find me a different place to go. Too bad. read more

I am amazed by the lack of brain usage that goes on at this Taco Bell. I work in the food industry and it is not hard to make the order correctly. I ordered a Crunchwrap with chicken instead of beef and add beans and rice it makes it so much better but I was extremely upset to take a couple bites and realize this is a normal Crunchwrap. And let me say I paid extra for that damn chicken and there was nooooooo chicken. Very upsetting after a very long day and I want to treat myself and my fiancé to a guilty pleasure like Taco Bell. read more

If you often get fast food because you want to eat in a rush, save yourself an excruciatingly long trip to this Taco Bell and eat anywhere else. I have tried this location multiple times because it's close to my house and I have never made it in and out in under 40 minutes. That does not include the time that I spent eating because I always get it to go it is quite literally at least 40 minutes just to order my food and receive my food. It doesn't matter if you go inside or if you order in the drive-through it is always excruciatingly long. I have no idea why it takes so long to make food at this location and every other location is incredibly fast but it is what it is. I have had good and bad experiences with the staff as far as customer service goes. I understand not receiving five star service at a fast food restaurant but it would be nice to not catch attitude from the employees that work there. read more

Pros: It's Taco Bell This location has really good food and service during lunch hours It's cheap and when I'm really hungry and low on time I'm willing to take a gamble on Taco Bell Cons: It's Taco Bell This location has really bad food and service during non-lunch hours Want to get in a car accident? Try navigating in the small confines of the parking lot and drive thru at this location! The bowel movement later on after eating at Taco Bell (Just ask my wife) read more

This was a funny experience. As a joke we came here since it has literally been 23 years since I have been to a Taco Bell. The last time I ate at TB was when the menu was $0.59, $0.79, $0.99. Now that same soft taco is $1.29. Any you know what? It tastes exactly the same as it did 23 years ago. The cheese, a little to much cellulose coating to keep it from sticking together in the bag. The tortilla, heavy on the flour flavor. The meat, a blend of TVP and beef. I will say that for $6 and change two of us were able to get enough food to curb the hunger. It really must be one of the cheapest places to eat at. The staff where friendly. It seems like people complain about them. I thought they were fine. If you want to know what bad help looks like, spend a few days in Baltimore or the DC area. That is a true nightmare. What did I learn today? Why two stars? Because I think it will be another 15+ years before I come back. read more

Abhorrent drive through wait times. Do yourself a favor and drive to the Contra Costa Blvd location, it's quicker.

The most authentic Mexican restaurant in the Bay Area! Great customer service! Usually when I ask for hot sauce they give me like 10 packs for one taco! Unlike other local taco bells this location has not given me explosive diarrhea! For not making me lift off my toilet like a Saturn V rocket I give this location a 5/5! Also Jeffery Epstein was murdered! read more

I was highly dissatisfied with my experience at this particular Taco Bell, there was dirty water leaking from the ceiling onto the takeout orders, I told the manager several times to please not place me or my friends orders there he kept doing it anyway and also other customers as well, they will here from the health department soon. read more

Taco Bell - Fast Food Near Me - Martinez, California

If you are ordering online/app: No matter how long the drive thru line is, NEVER go inside. They obviously put more focus on the drive thru, since every time I decide to just go in, they either lose my order and make me wait HALF AN HOUR for the WRONG FOOD. Thanks for making me late for my appointment, you guys! read more

Every single experience I have here is bad. Why do I keep going back?!! A few nights ago, my family and I waited about 20 minutes in the drive-thru line with just a few cars in front of us. I actually called them on the phone from in my car and asked if there was an issue going on, and why they weren't making the car in front wait in the parking lot for their order (like other fast food restaurants do). They literally were in stunned silence and didn't know what to say to me. When we got up to the front, there were like 2 people working during a rush-hour. This place has the highest turnover of any fast food place I've ever seen. It's crazy! Avoid it if you can. read more

Worst service I have ever had. Not to mention employees talking out loud about throwing up and having diarrhea all day. Making throw up sounds whike making food How can you be so inconsiderant and unprofessional. The place is so dirty. The kitchen was filthy. It took 20 mins for Mountain due blast and cheesy roll up. What a joke of an establishment. I think the health department needs to pay a visit. I will never return to this place. read more

Thanks for closing early! Who needs posted business hours anyway? Close 10 minutes early? Sure why not!

I want to start of with saying i don't really eat fast food, er decided to stop and eat and the food was good but what i really liked was the staff specially Rob the manager he was awesome. Very courteous and professional, I'm glad they have someone of that caliber to manage the restaurant. I talked to him about switching during spicy on my burrito to a non spicy item and he was very attentive and helpful. Thank you for having staff like Rob in your restaurant. read more