They messed up our order, but were nice about fixing it. No harm, no foul. Curiously, their receipt shows the location as being on "West Young Avenue". Google Maps doesn't show a West Young Avenue in Llano. read more

Taco Bell - West Young Avenue? - Fast Food Near Me - Llano, Texas

How can you screw up a Taco Bell? There was barely any meat in the tacos. The restaurant felt dirty like no one was keeping up with wiping off the tables. Yuck! Not going back. read more

We have a three strike rule, so we gave them another shot. We arrived to hear JAMES, the team lead screaming at the kids who were working. We were mot sure if he was tripping on drugs or just a blustering moron of a bully, just picking on those workers. They were doing the best they could, working around this guy bullying them and in the way. The shift lead can be heard yelling disparaging remarks back in the kitchen about customers and orders. He was berating the staff, just kids, who were getting yelled at for doing EXACTLY what he just told them to do. The orders were piling up because he had them doing pieces of multiple orders instead of competing a ticket and moving on. First, our online order was missing the drinks. Called them back to hive us cups. We stopped at a table to check the order. Nacho fries and fiesta potatoes missing. It took almost 45 minutes to get ALL of an online order that should have been ready when we arrived. JAMES said that he KNEW the order was wrong and someone would be coming back. YET, HE SENT IT OUT ANYWAY. One of the big things JAMES was screaming about was having to use GLOVES. He also made some remarks about the laziness of the aera DM, saying that she did not care about what the locations did or the state of the company (not sure if he meant franchise or corporate) The kids working back there were doing the best they could considering JAMES's hate speaches, ranting and creating a hostile work environment. See followups on google and yelp read more

Drive-through was not busy. One previous car before. Our order was right asked for extra sauce and the gentleman in the drive-through, super courteous and friendly, he even liked my cowboy hat. will be back. read more

We live in the area and now & then we treat ourselves to fast food. On occasion this location screws up our order and VERY OFTEN literally runs out of the most essential food items like BEEF, LETTUCE, etc.!! ‍ So, last night, we ordered a bunch of tacos and a taco salad. There was hardly any beef or cheese in any of them, whether soft or crunchy tacos. There was NO lettuce or tomatoes and was literally about 2 tablespoons of beef and a smidge of cheese. The tacos were basically all shell. We put our own lettuce from home in the tacos just to fill the space. It was not even busy at all at the restaurant so it's not like they were in a hurry. It seems to me and our friends that were visiting felt the same and that big fast food chains really should check in on their locations. read more

Taco Bell - Opened hard shell taco!! That's what they all looked like! - Fast Food Near Me - Llano, Texas

Horrible Taco Bell there isn't anyone to wait on you, you have to do it on a Kiosk I guess the world is just getting lazy. It took 15 minutes for one bean burrito I wanted my money back but there was nobody in sight to ask please don't not bother. read more

The food is good and the staff is friendly. Don't order anything with sour cream because you won't get it. Three times I've ordered a burrito Supreme and three times I've brought them home and had to add sour cream. Otherwise, all good. read more

came to dine in just now. they are short staffed. 2 workers. had to order on the keyosk myself. was missing 3 items. then the manager locked us in the store. lol it's crazy they are trying tho so A for effort. read more

JAMES (who claimed to be the manager) yelled at the baby because she was being loud. I hope as an adult it made him feel happy to yell at an infant. read more

Thanks for the food poisoning, food was delicious going in... not so much coming out all the next day. I eat here often when I'm passing through town. Probably gonna be a while till I eat here again, at least until I forget about my last experience eating here then going down on a toilet the following day. Awesome! read more

Just swung by tonight for a quick bite because it was close to the house and I had a couple bucks. Not bad as far as bang for your buck. The flavor is about on par for what you paid for. The staff is nice and the place is as clean as you can expect a taco bell to be after a Friday night rush. Overall, I didnt mind the experience. I can't give it 5 stars because that's just giving them a bone. Definitely better than McDonald's. read more

There was a woman taking orders in Taco Bell and she couldn't do more than 2 separate orders in there and we were there from work used to multiple order on other parts of Texas. So she said no that we can walk and go to the front to take a third order and was grouchy as heck. After that made her really made and I tried talking to her nice if she would change her tone at least and nothing. Looks like she hates her job some old lady. Short grey hair. And the worst part being said is that there was only one taco sauce being mild for three tacos no straws I ordered a supreme and it wasn't supreme when I got back to the hotel. If you are not from this town get out as quickly as possible. read more

I'm appalled at the service at this location. The woman who typically works the drive thru is so exceptionally rude I cannot imagine how she keeps her job. I go through maybe once every few weeks and every time she is pushy , rude and bothered by the customers' placing orders. Pulling up to the speaker you are greater with " WHAT DO YOU WANT?" Like seriously?? On what planet did she learn customer service or just plain civility? She rushes you through your order and follows every thing you say with " IS THAT ALL?" Barely before you've finished speaking. Today however was the worst. She was incredibly hostile and angry at the customer behind me for simply asking if they still had steak burritos. "WE HAVE WHAT'S ON THE MENU. WE GOT RID OF THAT THREE YEARS AGO!" To be fair, the menu changes CONSTANTLY. It is never the same twice. So who can even tell what they have or don't have??? She was so agitated that she basically threw my drink into my hand with such force I almost dropped it . Then proceeded to roll her eyes and huff. I pulled away and got home to discover half of my order was missing and the crunch wrap has no meat on it. I will NOT be returning to this location. Food mistakes happen but the customer service is horrendous. read more

We went through the drive-thru and the lady at the window was super nice. But my taco was very loosely filled and the shell was very stale and the Root Beer didn't taste right. Probably not coming back. read more

(Llano Taxes 78643) Just had to say Taco Bell is fanatic I do not have anything bad to say about it it's my opinion. And they say opinions are like your anus Everybody has one. But my anus says. Five-star's. If any one disagrees with Taco Bell. Thay can take a hack. Also the manager there is the most hard working person there. She & here crew are the best. 1: thay always remember what I want to Eat because I am a regular. 2: they serve everybody as quick as thay possible can for how much corporate Works them. 3: there are not enough words in a sentence to describe how I feel for them. 4: They should be getting paid More for how hard they work. Corporate is a greedy machine. You will never talk sense into them. So why even try, They are this system. This system is corrupt. Amongst a few people that are not. Bravo for the good people, Boo!!! To the bad people Does anybody out there Wonder when will suffering end. I used to work in a fast food restaurant. And I was always treated bad. Because I am different than them. I Have ADHD, but in the root of this world. They do not really care whether you have ADHD or not. All they care about is when the next dollar is going to be paid to them. Should there not be more love amongst each other rather than hurting one another. But that will not happen Because there is something behind all this Badness. PS I am a 5 Google maps tour guide Check Me out please. & like me, it would mean a lot To me now. Also check me out on The (LikeApp) I go by MickyMac and on my videos I go by DjMickyMac. read more

This Taco Bell location is getting orders wrong and charged me for it. Why look at the screen with your order if they are not going to fill it properly. There have been times I go to order and the person taking the order is already mad. What the heck going on here? Why is this being tolerated by Corporate? Do the employees want to get fired? Service is lacking when you don't give the customer what they ordered off the menu. read more

This is the best Taco Bell; maybe because it's in a small town which is ALSO my hometown. I am always treated so kindly here. The food is always good, hot & plentiful. The facilities are usually very clean & well stocked. The restrooms are not in the restaurant, they're next door in the convenience store. read more

I went to this establishment a couple minutes ago, and ordered my favorite food. At the drive thru, Nina took my order. She was so friendly, had amazing customer service, and helped me with my order. She was so nice at the window, and treated me like I was her highest priority; the way employees. I 100% recommend this place, and if you are lucky enough to come across Nina, you are lucky. Nina takes her job seriously and truly works for the people. read more

Terrible service, the manager took my order and acted like I was wasting her time during the order. I have been spending my time being ignored at the counter so I decided to write this review. This manager is awful. Bad experience. Don't go here. read more

i went to taco bell today and ordered a grilled cheese burrito, a bean burrito, a chicken quesadilla, and a larger dr pepper. my grilled cheese burrito was absolutely disgusting and had something very hard in it that definitely wasn't supposed to be in it and it chipped my tooth, my bean burrito was only like half beans and there was a hair in it, my chicken quesadilla only had cheese and sauce on half of it and my dr pepper was very watered down and tasted like carbonated water. i'm very dissatisfied and disappointed. 10/10 wouldn't recommend. read more

Just had to say that I stopped by the Taco Bell in Llano yesterday and I was very pleased with the quick, accurate, friendly service. I know it's fast food and I know a lot of people will have their opinion about it all, however, whenever I spend my money anywhere and I get treated well, I brag! :) haha ;) read more

Let me just say I love taco bell and have always been a fan but definitely not of this restaurant. Last night was the third time we have had exceptionally poor customer service and also the last time because we wont be back to this location. The first time it literally took them over 15 minutes to make our order. We looked back into the prep area to see what was taking so long and literally they were solely focused on nothing but drive thru that entire time. No they werent slammed. The second time we went in and the dining area was a ghost town. The store was open but no one would come to the register to take our order. We always try to wait at least a few minutes for someone to notice us but that day all focus was on drive thru so we left. Last night same thing except my husband said one of the two employees who were flirting it up in the back saw him. Still no one came. I called out "Are you open?" but they were so focused on their conversation and still no one came. We have to drive 45 minutes now just to avoid our local taco bell but we'll do it. Its obvious the managers dont care enough about this restaurant to ensure even minimal customer service is provided. Wont be back. Ever. read more

I have never been disrespected so much by a drive thru person in my entire life and we were just driving through town to get back to Austin. As we placed the order the girl, Shelby, was talking way too fast as if she were trying to hurry us up. My husband ordered the new $5 triple double crunch wrap box which apparently she either didn't hear him or couldn't get that part right so after she put it on the screen and asked if it looked correct (which it wasn't because she had put 5 $5 boxes) she replied "well I asked you if that was what you wanted" through all of the sighs and grunts through the rest of the correction when we finally got up to the window I asked if there was a problem because surely there was if she was so rude and she replied she was "chillin hard dude" clearly I asked for the manager and she said yeah she's right behind me then took a good 5 minutes for anyone to come to the window at all i asked if she liked her job and if this is how she usually was then when she did show any emotion she just gave me a blank stare while I was ranting like she didn't care....I told shelby to have a good day and that I hoped her night went better she proceeded to tell me "don't talk to me" manager did nothing so we left. Is this how taco bell is running and is this how you guys staff all of your franchises because if so I'm out! read more