This was probably the worst Taco Bell experience that I ever had. It seemed like there was literally only one worker... a car would pull up to the drive through, and only 15 minutes later would the next car ordered. I waited an hour before I got too hungry and ditched for McDonald's. It's a very sad day when I have to choose them over Taco Bell. Shame on the owners for this horrendously run franchise. read more

Normal Taco Bell... THey do a great job with special orders for eat-in. Had great service from a young lady named Jessica. She'll take care of you! :) One thing that would be awesome... pumps for eat in sauce instead of using 100 little packets of sauce. I like it saucy! read more

The workers at the drive through are very sweet and responsive. We ordered online through the app, as our order is a bit more complicated with the sauces and meats we like, but it arrived perfectly with no mistakes! read more

Bleh. I realize this is a Taco Bell and not Chipotle/Moe's/Mighty Taco or anything roughly approximating real food. But... when food is reheated and then left out to get cold then reheated again, the result has a certain je ne sais quo that wouldn't even appeal to the dankest 4th meal fanboy. read more

Taco Bell - You're welcome! - Fast Food Near Me - Ithaca, New York

The food is fine and the price is fair. If you're hungry for Taco Bell, well... this is the place to go! However, beware that forgotten items are super common here, and wait times can be long. (Note that calling about getting a refund for a forgotten item doesn't work. They tell you to ask for one via the app, but the only problem is that no such function exists...) read more

Sat in the drive through for a half hour, waiting to order. There was a huge line of people behind me honking at me and I was now late back to work on lunch so I pulled up to the window. I didn't know if the speaker was broken or what. Mind you, you can get out of this drive through line once your in you are trapped. When the girl finally came to the window she told me that she couldn't take my order at the window and I needed to come inside. She told me she was the only one working both registers and making food. I then had to leave since I was already late and didnt get any lunch that day. I will probably never shop at this location again and it shouldn't take 35 minutes in a "fast food" line. I tried to call the store for a managers number, and no one was picking up. I called back and they answered and then hung up,and all my calls back were turning up busy, therefore I'm pretty positive they took the phone off the hook just so it would stop ringing. read more

the line is taking so long I turned my car off to save gas for like 5 mins. smh. never go to taco bell here past 5pm on a friday!!!

I wish Yelp had the option to give ZERO stars. Nowhere else in the world where Taco Bell exists has worse service or a longer waiting time. Fast food is supposed to be fast, however this is anything but fast. There always seem to be enough workers in the kitchen but they can never get the food to you in less than a half hour, and usually get something or everything wrong. Terrible terrible experience, would never recommend even to my worst enemy. read more

Food is good but possibly the longest drive thru line I've ever waited in. I waited in line for 20 minutes, only for the workers tell the person a few cars ahead of us that they "ran out of all food" and everyone in the line had to leave. The inside of the store has been closed since COVID started, so only the drive thru is open. They also close at 9pm even on weekends, which is quite early for a fast food restaurant whose main consumer base is college students. I love Taco Bell, but I'm not sure if I'll be returning to this location. read more

They screw up my delivery order every time. I don't like sourcream and they still pile it on making it uneatable.

So I and a friend go to get tacos for the first time from this location. The associate at this Taco Bell was nasty, rude and obnoxious .Yes I understand people work hard for little pay, but if I had customers who didn't know what to get, rather than rudely brush them off with sarcasm, I would make "recommendation" on something they could try from the menu. Sorry Sir! but I will make sure I never come to this location or any Taco Bell. Now I'm 100% certain the rumor of associate not hand washing at this location has to be true. read more

I've had consistent issues with this location for months. Missing items, substitutions not made, at least 2 issues every time. Tonight One person in my car just didn't get their order, and when we asked about it, they told us that was everything. They have to be severely understaffed, because there's no way that staff treated well would make this many mistakes. I think McDonald's treats their workers better. read more

They get 2 stars because the food is like none other but besides that, this place has become a complete joke. Third time I've attempted to order after a brief while because frustration took over was today. First time, sat in drive thru for a cheese quesadilla and fajita veg burrito for 45 mins. There were 3-4 cars ahead of me. Second time, there were 3-4 cars in front of me and after 20 mins of a total stand still I peeled off. Today, same stuff. What is taking these people soooo rediculously long? It's annoying...ppl love Taco Bell and our town needs one but management needs to step up and and get their team and this restaurant together because they're losing business/ money/ loyal customers. How many cars behind me left during my hour drive thru wait w/ 4 ppl ahead of me?? Maybe 10-12. Yes they're a corporate but after a while those ppl aren't going to want to come back and the next and next etc. They're always going to make $$$$ but their reputation, customer service and wait time is worse than a greasy spoon on a dirt road off an exit ramp on a highway to Louisiana. Taco Bell management and staff get your stuff together! read more

I just ordered 4 crunchy taco supremes from Ithaca location at drive-thru. What I received were 4 tacos dumped in bag unwrapped and upside down so all ingredients on bottom of bag, including sour cream/meat. Horrible mess. Had to throw entire order away. So glad I wasted my money. read more

Went out there at 1 AM with my bikes because I don't have a car. After biking several miles and being shouted at by the other customers calling us "Weiner Boys" and toting confederate flags, clearly driving under the influence of alcohol, we got to the order intercom, the women working informed us that we cannot bring bikes in the drive through. This is very unfortunate because their food I not the best, and obviously the quality is bad, but as well, they turned us away because of some stupid safety policy. Very unfortunate. Later on we went to a local Calzone joint that served us happily. read more

The service is usually slow, but I plan ahead so it's okay to wait. When I was there tonight I saw a manager yell across the dining area at an employee who wasn't even working. The poor employee had no clue why she was getting yelled at. Then the same manager was screaming at a different employee about the bathrooms being dirty. I had just taken my 2 year old in there and it was very clean. Never have I seen a mid 20's manager be so blatantly disrespectful to a teenage worker about something that wasn't an issue. Definitely not family friendly when Nasya is working. read more

when i ordered none of my food was warm i got 2 Baja blast freezes and none of them had a straw and the chalupas were doughy and not fully cooked and my hard taco was basically a soft taco because it had no crunch read more

If I could give no stars I would, traveling for the holidays got 25 minutes longer because of these stellar people! Hate to say anything bad about people working at a fast food establishment but wow....rise up and revolt against your crummy manager that has clearly never given you one day of training! Not only was the drive thru worker snippy but there seemed to be an even bigger line inside of obviously not happy customers, get it together people! read more

Slowest service ever. On multiple occasions, in line for at least ten minutes from placing order to receiving food in drive through. The food is always hot and fresh though. read more

The people who give one star reviews dont realize taco bell is not the place to go for gourmet food lol. For s taco bell, late night Mexican food. Its great. The workers are nice & the fiod is good for what its worth lol read more

All taco bells are a dime a dozen but this one is pretty crappy first off don't buy the buffalo chicken burritos because they put way too much sour cream second the place is usually very unclean so don't on eating in on the bright side though they make awesome churros and its a good place for late night snacks read more

I love Taco Bell; just not here in Ithaca. Horrible. After going there several times. They seem to always screw up my order.

July 15th at 10:00 a.m. Finally I persuaded my friend to at least try the new burritos at Taco Bell. The T.V. adds look wonderful. Well, only one other customer was in the building when we arrived so lines to contend with. We ordered the combo and waited for our drinks. The service person said he would be right out with our coffee and orange juice. The burrito was hot on both ends and cold in the middle and looked nothing like the t.v. adds. When we were nearly finished our drinks came, and I did mention to the clerk that the burrito was cold, he said"It is". Hmmm we wont be back. read more

I love this Taco Bell, especially since they redid the inside dining area. My orders are always correct and done in a timely fashion. There have been numerous times where I have brought several lists from coworkers, and have held up the line. They were still kind and helpful, regardless of the growing line and once I get through, they seem to rebound no problem. Very friendly staff and very clean for a Taco Bell. :) read more

We love this taco bell because it is a non-judgement zone when you order 20$ worth for two people! Haha.

Very nice employee at drive through but service was slow as can be! We thought we would buzz right through for a cold drink but never thought with a single car in front of us that it would take 10 minutes. read more

service is so slow drive through with only one car ahead is 25 .min long thing I guess

Lots of other people on here bitching. I've had bad customer service a couple of times but it's a fast food joint, that happens most places. The majority of the time it's great. And don't try to compare it to real Mexican, you're not gonna get that at a Taco Bell anywhere, and you are not going to get it anywhere in upstate NY unless you make it yourself. So, enjoy it for what is, dorks. read more

Unbearably slow. It doesn't matter what time of day you go, you're better off going to wegmans and picking up a DYI taco kit because this place takes so long. I've never seen a place so incompetently run. I suspect it's because Ithaca is a small town and there aren't many options here they figure they can get away with it. Whatever the case may be, I won't be going here again. Twice, *twice* I have had waits so long that I've had weight in excess of 20 minutes, both at different times of day. I've shut my car down in the drive through because k burn so much gas waiting on a simple order of maybe I or 3 items. What are they even doing in there? Why does it take this long to make me a Doritos locos taco? The food is consistent with other taco bells, which is to say poor, but that's what you expect from Taco Bell. But when fast food is not fast but only low quality the purpose is defeated. Go across the stews and save some time at chipotle. If it's too late go to Wendy's read more