This review is about Taco Bell's mobile app. It's under the store where I tried to use the app to order. The app is well designed and has good visual appeal. The problem is that the pages load slowly and the links (at least for changing the quantities) don't work. I tried ordering my usual: diet Mtn. Dew and a crunchwrap supreme. It appeared. I went to check out and the total was $48 and change. WHAT??? I looked at my cart and sitting there were FIVE diet Mtn. Dews and five crunchwrap supremes above my order for ONE. It couldn't have been a prior order because this was the first time I had used the app. I tried using the minus sign on the little quantity box. It didn't work. There was no way to place my order without paying five times what I should have paid, I was at the Taco Bell location so I just closed the app and placed my order the regular way. Why bother with an app that tries to rip you off? read more

I wouldn't even give them a 1 star! Worst Taco Bell ever!!!!! Always wrong order given! Food is always stale, cold! Chalupas are burnt hard and pRobably 5 days old. Gross! read more

Did a doordash order here and had to deal with multiple employees ignoring me and when I asked about the order after waiting for 15m was completely ignored multiple times. Older guy wiping the floors was non-stop giving me a hard time about needing to stand by the counter because dining room was closed (the doors were open and I was there before they closed up my order just took forever). I understand people are busy and stressed but maybe you shouldn't try to pick fights or completely ignore me as well as the other people waiting there. read more

I went for my usual drive by, but this time something was oddly different. Where's my 10 ft. polar bear friend hugging on the icee drink? Was he a figment of my imagination? NOPE. I pulled up to the drive through and read the sign. We no longer serve ICEE. BASTARDS! Now I have to actually park and walk into Doe Fang, talk story for an hour just to get a damn ICEE. Damn you Taco Bell, Damn you to Hell. read more

6 mins. In the drive thru and have not moved. Dining room is full of people waiting. Pathetic. 2nd time I have been here and both times, the wait was entirely too long. Hire more people or quicker ones. Maybe once I get my food, I will be able to update my review. read more

Taco Bell is synonymous with today's fast food nation of choices for Americans today and is increasingly becoming so across the world. While food options can be cheap here, be reminded that it's not authentically Mexican fare. I've been here for a good number of times before checking into my yelp app, which says slot. Sometimes, usually didn't care about it, till I developed body issues and was all depressed about it. This was back before 2004, when I didn't know better. Nowadays, it's all about moderation and the so called cheat day is always nice to break the mode from healthy eating, for sure. :) Taco Bell, as with other typical fast food joints, is basically touch and go. Order food, get food, eat or take out. Not much to comment on the service, although, if you do get attitude at the counter, you'd best believe that you'd get annoyed too. But that doesnt usually happen to me anyway. For what it's worth, the customer service here at this Taco Bell restaurant is pretty good and the restaurant itself is clean. Sometimes, you'd see families dining here, as well as singles dining alone, as well as kids playing cards and hanging out here on a random Saturday afternoon. The overall experience is good, yet average. Nothing mystifying or mysterious about that. The ambiance is nice and good. I do love the quiet setting of the restaurant to just kick back and chill. Drown out the noise and just be in your own thoughts while having a soft taco or three for lunch on a random weekend. Ignorance is often bliss, as they say! You are expecting the same ol same ol stuff you end up going to Taco Bell in the first place. While not authentic Mexican fare, Taco Bell is often cheap, especially when they do their combos and $1 menu options, like the other big boys. Typical fanfare is what you usually expect from this Taco Bell and they aim to give it to you, since you are willing to pay for it. Nothing wrong with that. Very reasonable options at a appropriately priced place. This Taco Bell location is located at the venerable Koko Marina shopping center in the heart of Hawaii Kai. It's kind of hard to find, but it's on the Lunalilo Home Road section of the shopping center and its on the 2nd story. It's nearby the consolidated theaters, so you can always fuel up here at Taco Bell or any other eatery and hit the movies, if you are so inclined to. Taco Bell accepts major credit cards, which is always a good thing, as well as cash. My favorite Taco Bell entree would be the soft taco, which I could take down 3 in one sitting, no questions asked. The crunchy tacos are good too, although they are cheap as a combo meal. Other more expensive options can set you back up to $10 for a meal. Rest assured that they are definitely worth the extra $$ if you are feeling extra hungry and feeling the need to stuff your mouth with Taco Bell awesomeness. What can I say about Taco Bell really. It's what you expect from a typical fast food joint, that knows just about Mexican fare as you can get. The restaurant is usually clean and that's probably the best thing going for them - other than the food and the customer service at the counter. Not sure if this place is good for healthy eating, but it's there for anyone who wants a cheap meal deal without much of the fuss. Regardless of what you expect here at Taco Bell, it's what you think of this place and what you are craving for what decides for you. Authentic Mexican venues are abound in Honolulu, although they can he much more than Taco Bell. This place is very much affordable and tame on your budget, without much qualms about anything beyond your control and taste bud requests. The overall experience each time I come through Taco Bell Koko Marina shopping center has been decently good. It is a fast food eatery, after all. Don't expect too much and you'll be pleasantly surprised. I do love an occasional taco or two once in a while. Cheap and convenient is Taco Bell's mission to cater to the masses. Sometimes in life, cheap and convenient is the best thing to have. Forget Burger King and McDonald's and live life off the bun once in a while. 3.5 stars. 4.0 for taste and reliability. Support local! C+ read more

You get exactly what you pay for. The food is like any other Taco Bell, the workers are very nice but a bit quirky (not a bad thing at all). The place could use a renovation but the food is consistently good and you get exactly what you pay for. read more

Taco Bell is Taco Bell. Founded by Glen Bell https://en.wikipedia.org/wiki/Glen_Bell . I'm a huge fan of Taco Bell! There were years when I lived overseas that I could get a McBurger almost anywhere for sure, but a run for the border was an oft pined for visit that eluded me in my Asian travels. Rumor has it that there is one in Tokyo now. I single out this Taco Bell as the one closest to my hacienda purposely. I'm continually impressed with the workers here. I think they are wonderful. They take care of me every time and I'm very thankful to them. read more

Dear TB, We come to you not because your food is amazingly authentic rather for your verde and fire sauce, so stop being a cheap a$$ mother'er with it. Mahalo, Saucy PS Jonathan is the only reason you getting three stars, braddauh is something else in his efficiency. We don't even check the bag to see if it's all there when he rings up. read more

Not good service. Went inside to order because it was busy at the drive thru and I only wanted a single order of nacho fries to help my hunger. I waited for at least 15min and then when I went up to check on them after 2 people after me already received their order they practically laughed it off and gave me my fries. May have been busy but it was probably the simplest order they had read more

UPDATE! His name is Johnathan! Keep up the excellent customer service Johnathon!!! -------------- I'm not sure what his name is but he usually works nights at the drive thru. Anyone who lives in Hawaii Kai will know EXACTLY who I'm referring to. He NEVER messes up an order. He's FAST. ACCURATE. And friendly! NEVER NEVER messes up an order. ASK ANYONE! He's definitely a legend and well known in the community. Anyone who you talk to about Taco Bell Hawaii Kai will most likely mention the exceptional employee that works the drive thru! He makes the whole experience worth it because sometimes the lines are long and time waiting can be long but in the end you alway leave the drive thru window without having to check your bag cause you know he checked it for you before handing the bag to you! KEEP UP THE GREAT WORK! And give this man a raise!!! Another review said a guys name is Johnathon. That might be him! Asian guy with glasses! We all appreciate you on our late night hunger missions!! read more

I've been to this Taco Bell countless times, and I always get the same disappointment: a really badly cut quesadilla. I cut quesadillas better when I'm drunk and hungover at the same time. Sometimes there's one huge piece, and the rest are so small I could literally fit them into my earring hole without any lube. The service is okay though, but I won't be ordering the quesadilla anymore. How the hell am I supposed to evenly split it with someone when every single piece was cut by a different person who clearly has horrible hand- eye coordination. read more

Taco Bell - Big oop - Fast Food Near Me - Honolulu, Hawaii

2/28/15 10:36am Order # 358, Reg 4 I don't remember who the pretty Wahine was, but she had the nicest demeanor with so much Aloha! My husband said when he came a few weeks ago, she was working and she was awesome too! Mahalo for your Aloha Spirit, sis!!! Give that girl a raise!!! read more

The only Taco Bell in Hawaii Kai and its a Pizza Hut to. The drive through has always been fast and the lady who takes my order is chill. 5 stars. read more

I L8VE there FRESCO TACO'S my Favorite! ! I went thru drive thru - I told the guy I wanted a Fresco burrito then he kept telling me 7layer, etc??? Oh well my bad I was making up my own menu, lol! So I just ordered 2 soft tacos& 8 HOT SAUCES went home rolled it like a burrito & walaaaaaa i got what I wanted yummiest!! Of all the Taco Bells on Oahu - Koko Marina my Favorite! Service is great & staff friendly when ever I actually eat in the guy knows my order :) Fresco taco's or Taco salad extra sauces!! read more

The crew here is very friendly!! They don't freak out when I order fiesta salsa on mini quesadillas!! read more

Taco Bell - Fast Food Near Me - Honolulu, Hawaii

Standard fast-food fare Bonus points for rare foresight: Pre-filled water cups read more

Ordered a simple meal. When I got to the window the guy handed me a large bag. Since they seal the bag, I asked "are you sure this is mine? The bag is pretty heavy." He simply replied "your straw is in the bag." Well when I got home I figured out that the bag was full of all kinds of different food, none of which I ordered and nothing I wanted to eat. My receipt was correct so my order was floating around there somewhere, but I feel really sorry for the person whose food I got. Such a large variety of food, I'm guessing there were a lot more disappointed people besides me. read more

Seen promo on TV store has no product out of product. Product named nacho in the box .

JONATHAN (the Asian one and the white one) in the drive thru is the best thing ever! Both never ever messes up an order! Fast & accurate, give them a raise Taco Bell!!!! I've never gotten one order wrong from them! read more

Dis location get all da Asians serving Mexican food. Was looking for the sushi taco but never have so I had to settle fo reg menu kine action. Dis one of da few Taco Bells dat get Mountain Dew freeze. Da Cap'n Crunch delights is pretty Ono but feels like someone jizz in your mout when u bite into it. Pizza n breadsticks small kine stale cuz they leave em in warmer all day so stick da fresh ones at da Hut. Sorry no more pink tacos tho - Osna read more

Taco Bell - Careful, slippery when wet. HK Taco Bell - Fast Food Near Me - Honolulu, Hawaii

lettuce very crunchy. delicious almost! meat...salty, brown, mush! just how i like it!!! cheese hard but respectable. chalupa wrap...look like the skin on my back but still, delectable nonetheless. tomato=juicy. overall very yummy! was looking for authentic french cuisine, and this rly did it!!!! read more

Taco Bell - chalupa!!! - Fast Food Near Me - Honolulu, Hawaii

This was out of the ordinary for me...never ate at a taco bell before because I am used to eating at the burger joint, but today something drew me in that wanted me to try a different place for a change..that was the flatbread sandwiches. As soon as I knew that I got to have the flatbread sandwiches, i was like ok. This is something that I got to try, which I did. However, it is kind of spicy and my stomach can no longer have anything that is way too spicy because I ended up feeling ill and I have to admit that I am unable to eat anything that is way too fiery and too spicy. Glad to see a Pizza Hut Express inside of the taco bell, which is a good thing to have in case you are craving pizza and if you visit a taco bell, you can check out the breakfast offerings that they have, which is from 6am -11am daily. So the next time I do eat there i want to make sure that the flatbread sandwiches are not too spicy and not mixed in into the sauce so that way i can enjoy the sandwiches. I will be back again soon for a different meal to try read more

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I was working in the area and didn't have much time to sit and eat. I used the drive trough. Even tho the line was long it was moving fat. My order was correct and the girl at the window was very friendly. The only thing was I asked for light ice on my drink but I got a cup filled halfway with ice. It's all good. I'll be back again. read more

Service is mediocre and during school time its loaded with kids! Drive thru speed is avg and they more or less follow the specials on tv. Food presentation is ok nothing special...although with the current law suit of 100% beef...the meat has been almost invisible and its very watery! My tacos basically split in 2 (lengthwise) before i unwrap it! Being that its one of the ONLY fast food restaurants I cant hate them but DONT LOVE them either! read more

I had the box of grande nachos and they were terrible. Don't buy it! The chips were like boiled over flour. The ground meat was like ground up mush and had no flavor. The only thing good was the guacamole and tomatoes and cheese. I really feel bad about this rating but they make it look so good on TV but it wasn't at all. The service was great. read more

We usually love the grillers, but tonight it was a disappointment because two out of the three grillers hardly had any filling in it, and it was worse because the drive through line took forever. read more

Taco Bell - Fast Food Near Me - Honolulu, Hawaii

I've been sitting in the drive-thru line for 10 minutes now. Ridiculous! Kind of silly that I have time to sit here and write a review while I wait. We're now going on 12 minutes ... nope. Just save yourself the hassle and go in to eat! I just gave up and left. read more

Best place to go all the time in my opinion, everyone is nice and chill. And service is great all the time.

Don't short change me and than roll your head and eyes at me. I refuse to punish a business for something clearly caused by an individual. Last time I was here I admit I wasn't very clear and changed my order last minute. So I understand how my order could come out wrong. After a long day of work and than a workout I like to pick up a vegetarian option from here because its near and quick. I won't name names or times because I don't think this individual deserves the trouble since he's young. But this time I came and ordered two black bean quesaritos and a black bean crunchwrap. All with jalapeños coming to a total of $14.52. I pulled out a $20 while waiting and scrounged 5 single dollars and a nickle from my pocket because I was planning to stop by the car wash and having a $10 and $5 on me would make it more convenient. Same guy from last time takes my money and hands me my change and says "that'll be $5.53". I say "no that'll be $10". Its a short back and forth about who gave what and he rolls his head and eyes at me. He appears to open the till but I'm annoyed and just say never mind I'll just take the food. Last Christmas I donated $640 alone and I have a stack of checks from an elderly client I refuse to cash because she can't afford another hearing aid so I secretly don't charge her for my services. I'm not going to be petty over $5 but thats not how you handle a problem. I don't think taco bell deserves a negative review and the guy is young so I don't want to cause him trouble or get him in a bind. But you guys should assess your qualities. And I bet your register is going to be $5 over tonight because I searched the car afterwards and I know for a fact I gave 5 single bills. Unless its normal for you to have an irregular amount in the register! read more

I want to give 0 star if possible. Come on. When I ask for no rice and no beans in my power bowl, I mean I don't want it. When I ask for my potatoes to be hot, I want them hot. Not cold. Sucks big time read more

They don't have the 10-piece cinnamon sticks. It makes sense since they only carry Pizza Hut express items. Still, I was bummed. Nice location though. Workers are always friendly. Drive thru window is on the driver's side, so that's helpful. read more

Understand most servers are entry level, this Taco Bell has some very lackadaisical and sloth like folks, that won't speak English when not addressing customers and pass off mistakes with a shrug. Not expecting 5 star service but a little interest might be nice read more

The best part about Taco Bell here in Hawaii Kai is that it's convenient and opened at all hours. I like that it merged with Pizza Hut, so you get more options, even if not everyone in your party is in mood for Mexican fast food. The staff is friendly and the restaurant pretty clean. read more

It's not real Mexican food. Just kidding you should know that already but three stars because the crunch wraps has very little/wilted lettuce. And the tostada is soggy. read more

The service here is EXTREMELY slow. It used to be really fast but maybe they got new managment. Also, the drink had minimal syrup in it. I know they are trying their best and the people there are always really nice. My advice would be to eat inside when coming here, it's usually quicker than the drive thru lane. read more

I wish I could give this location 10 STARS! I've been ordering from them for over two years now and they always deliver the fastest, freshest, hottest food. They have gotten my order wrong only once, and I order from them maybe 3/4 times a week. The staff personally know me by name and order. They are the most amazing, efficient Taco Bell out there! :) :) read more

I recently ate at the Hawaii Kai Taco Bell because I wanted to try their new Nachos Bell Grande with Kalua Pork. I ordered the Combo without looking at the detailed description as to what comes with it and was extremely disappointed when I received my order. It consisted of the Nachos Bell Grande layed out in a smaller dish than before and came with only a medium drink. All of the other combo's come with a large drink and a soft or crunchy taco. Furthermore, it cost @$7.30 whereas the other combo's run about $6.50 to $6.90. Lastly, it appeared like an apprentice had made my dish because the sour cream was lumped off to one side of the dish and about 1/2 a teaspoon of chopped tomatoes was on top of it. Needless to say that I will not be ordering this particular dish again. read more

I was hire in taco bel order food give me totally different thing asked for hot sauce she gives me only 4 pieces very unprofessional she shouldn't be working at the counter at all read more

Normally I like Taco Bell, but tonite was bad. The long drive thru line was to be expected, but when you order a taco salad, and ask for BOTH dressings, and they charge you extra, you expect to get BOTH dressings. I understand that there are mistakes, but I called to let the manager know that I was missing the salsa dressing that comes in the small plastic container. That's when everything went wrong. The first call to the Hawaii Kai location went unanswered. When the second call was answered, I asked to speak with a manager. The response I received was "yeah." I asked again to speak with a manager, again this person said "yeah." I asked for this person's name. No response. I had to ask for this person's name 3x before she finally said SHANNEN (female with a slight Filipino accent) which made me wonder if this was her real name. While I was explaining that I was charged for asking for both dressing, but I had only received the ranch, she was either not paying attention or doesn't know her products because again I had to keep repeating myself. Getting frustrated, I asked for the phone number for the corporate office. After asking 2x, she responded that the phone number is on the receipt. I asked her if she knew the phone number, but all she kept saying was that I should look at my receipt. Flabbergasted, I pointedly asked her, "Don't you know the number to your corporate office?" This is when I was put on hold for about 10 seconds and then hung up on. PLEASE BOYCOTT this place that has NO sense of customer service!!! read more