Be ready to have to do a shake down lol to get sauce packets. Almost never ask you if you want sauce, and if they do they forget. Ask at the window and they still forget. Like I'm taking from their personal sauce packet stash.... read more

There is generally no lines inside (as long as school is not out) or in the drive thru. I have eaten here a few times and ate inside and have gone through the drive thru. The drive thru us always fast and my order has always been right. The service inside us good as well. When school let's out the place becomes packed and very loud. read more

Two stars just because we like the tacos here lol! If you like having your hard earned money taken from ungrateful employees then this is your spot. Monotone/robotic like service, check, no greeting or thank you triple check. read more

I didnt eat here. I went into the drive through and noticed they crossed out the dollar menu and wrote in starting at one dollar menu. I figured thats ok bean burritos are always a dollar. Well not here. this is the only taco bell that charges 1.69 a burrito. Not a big deal if you only want one right. Well turns out the only thing that was one dollar was a cheese roll up. That use to be 89 cents. So I left and told them I am never coming back. Ended up going to little Caesars across the street. Its sad, I use to love taco bell. But screw that place. I will take my money else where read more

Dont ever go through their drive thru unless you don't want your entire order or if you want cold food. I tried to call them over 5 times to see if it could be fixed and didn't get an answer at all. If gas wasn't so expensive, they would've just lost two customers. read more

Ordered 3 bean burritos, no cheese. At the window they told me the order was $10 and change. I told them I only ordered 3 bean burritos. The girl looked confused, so I just paid the $10 and change for "3 combo burritos" (WTF are combo burritos?!). I'm not poor and I enjoyed the food none-the-less, but when I tell you I ordered 3 bean burritos and you still hand me and charge me for 3 combo burritos, you only get 3 stars, and that's also based on the other 2 times I visited this location which were fine. 3 stars is not bad. read more

Terrible service and they have always messed up our order!! Just went there this evening and yet again they messed up my order so when I took it back they looked at me like I was the one at fault. I don't think I will want to return to this location any time soon. read more

Drive thru line usually long for a reason: takes them forever to crank out peoples order! Be prepared to wait no less than 3 minutes per vehicle when in line! Drive thru restaurants are not supposed to take that long! Food was okay except for them not honoring my request to substitute shredded chicken with the grilled kind in one of my orders. read more

I was volunteering at Campbell High School today. Laxmi and I got lunch, Warren drove. We all decided to go into the Taco Bell instead of the drive thru, I had only my debit card and no coupons. If I knew that we were eating at Taco Bell today, I would've brought all of my coupons. I ordered a bean burrito and Mexican rice, things I couldn't have bought with a coupon anyway. I couldn't figure out how to get the lemonade out of the soda machine and ended up with an iced tea. The POG machine was also down at the time read more

I usually visit the drive thru when I go here. I've tried many different items off the menu but usually get the chicken casadea combo with cheesey nachos, a crunchy taco, side of sour cream, mild sauce and a pepsi. They always get my order right and nothing is ever missing. The service in the drive thru is fast and friendly. read more

This one is ok. Dont go right after the high school lets out though, super busy and cursing teenagers.

Well if you enjoy having your order wrong every time then this is a 5 star place for you! Its really not that difficult not sure why they can not get it correct. Last month I did have a slightly complicated order so when I went to repeat it to make sure the order taker understood he snapped at me and told me I GOT IT! Great! NOT! I ordered tacos no lettuce what did I get tacos with traces of lettuce on them. Then I get home and find out that all of my order had no lettuce.. Then last night we went again after 1 month of staying away. I was ok no complicated orders.. Ordered a supreme pizza along with 4 tacos.. get home.. A CHEESE Pizza.. then I tried to call and as others have mentioned. They don't answer there phones.. I am guessing because they screw up everyones order so much they are scared to answer. Then you call corporate and you get snowballed by a gatekeeper who wont let you speak to someone instead says they will call you back. What makes you believe they will call me back they can't get a simple order correct they can't answer the phones and I am suppose to believe you?? read more

The Taco Bell staff are AMAZING ! very nice & PROFESSIONAL. Ajay and Alexis Walker was very on it with everything. All the workers were fast and nice. read more

Haven't eaten here in a long time. Decided to go there to get lunch but was very dissatisfied with their triple double crunch wrap. It was like buying a regular crunch wrap for the price of a triple crunch wrap. The ingredients were less then what the menu board looked like, so dissatisfied ...wouldn't recommend it to anyone!! read more

I like to eat at Taco Bell because they have variety and love pico de gallo, and most of the time service is fast, but some customers order a lot like 5 12 pack ahead of me. then I have to wait longer for my food. Why can't they go in the dining room? Also some CUSTOMERS DO NOT KNOW HOW TO USE THE FIRST MENU BOARD and when they order, TAKES LOOOONG because they are still looking at the menu board or they are calling their entire family what they want. If I am after this customer, I just leave. They should make a sign not to use cellphones while ordering and only go to the second menu board if you know what to order. Just wondering what the employees think when they have customers like this. I hope Management will read this so they can do something about it. read more

I usually love this place but this time the manager Beth was so horrible in getting our order. Give or take we were having discussions on what to get at the register but saying "I'm confused on what you're getting" versus "let me just repeat what you have so far" makes big difference. Having said that from being in customer service position to another here's a tip for you. Pay attention to the customer you're currently helping than the other crack head who's trying to get a free water after he made his purchase cause he already got your full attention when you he order from you. read more

The service has gone down hill big time at this one. When you order at the drive thru they always seem to have a hard time understanding what you are ordering or they tell you to go ahead and order just to cut you off by saying please wait. Eating inside is no better. Always have to wait for someone to come take your order and the workers always seemed lost. The mangers are no better, I watch them and they seem like the reason why the place runs so bad. The food is alright but you have to double check your oder because they make a lot of mistakes. read more

They let their ppl including managers talk to the paying customers however they like...and they are liars just cause they don't want to deal wit a problem at hand how unprofessional read more

best taco bell on the island by far. they get your food out quickly and always make your burritos fattt. good quality and consistency

Employees don't cheek the bathroom if the toilet paper needs refilling and the tables was dirty during 3 pm and the job hiring progress is unfair you guys need 2 lobby people instead of just looking for people who can multi task which the front cashiers don't do .the bathroom says for employees only which is unfair when it should be use for public since its require by law to let customers use the bathroom. Never coming back here again.also they don't have sign outside to alert drivers that customer may be coming outside and a sign to let lobby customers please be-careful. read more

**BEWARE OF THE RUDE & UNPROFESSIONAL STAFF!!!** If I could give this place NO STARS I would. These so called "employees" are all childish & has a lot more to learn when it comes to CUSTOMER SERVICE, especially the server we had tonight, ALEXIS W. She was so carelessly rushing to hand us our food & was getting ready to close the window on us. We had to stop her because she forgot to return our card. No apologies or anything. Gave us our card and nearly slammed her window to talk stories with her co-workers. When we called for management, ALEXIS W. answers the phone & we asked to speak with a manager to report her careless & rudeness. Without putting the phone on hold, she mocks me and childishly repeated my request "can I speak with a manager." When her manager, Jenna, got on the phone, I told her to tell her workers to be a little more professional and she didn't do anything about it. **THESE EMPLOYEES & MANAGERS NEED DISCIPLINARY ACTION ASAP!!!** No wonder why Taco Bell nationwide is starting to close down one by one. I wouldn't be surprised if this place was next. read more

Always gets my vegetarian order correct. Staff is friendly and accommodating. There is ALWAYS a long line at the drive through window for dinner time so I'm not sure why people have been rating it so low, obviously lots of people go there often. Tonight there was over 9 cars in the drive through ! That has to mean something good. read more

I love the food in Taco Bell. However, today I was not satisfied with their food and their service. I ordered my food through the drive thru, and I had to wait for a couple of minutes for my order. The lady didn't give me a receipt when I payed, and she literally forgot one of my orders. I was upset because I can't be able to go back and get a refund or get my food because I don't have the receipt. read more

I ordered the smothered beef burrito to go, and could not believe my eyes! Brace yourself....what they gave me was a VERY warped and MELTED styrofoam container with a smothered burrito placed the middle of it. It appeared as if they had warmed it up in a microwave oven, but the foam melted A LOT. It now resembled a small version of a "Styrofoam" taco salad shell! The lid was placed on top, but it had nothing to grab on to. The lid was way too big for the warped out of shape container that had melted so much. It really should have gone straight into the trash. I've been to this Taco Bell before with no problem, but not after this. read more

This was a Monday evening and the drive thru was long so I went inside. Was the second in line and got to place my order in a timely manner. Ordered a total of 7 food items and 3 drinks. The 1 cashier spoke so fast when repeating my order I had to ask her to slow down and repeat it again. Good thing I did -- she tacked on two items I did NOT order. Then I patiently watched as all control was lost. Orders were coming in faster than they could make them and the ones they did complete had numerous errors. The line workers (only 2 of them) seemed to be going as fast as they could but were held back by the equipment (griller, toaster oven, etc). Drive thru window operator was also in overdrive. There was some bickering and confusion among the employees all within sight and earshot of the customers. I was embarrassed for them and wondered WHERE IS THE MANAGER??? Not once did I see or hear anyone resembling a manager. These were all kids (teens) running a very flawed show. Not once did I hear a "sorry you had to wait so long" or "thank you for..." to any of the numerous customers waiting with me. The manager should be FIRED!!! Those kids could not think beyond their station and NO ONE showed up to "manage" the situation (i.e., close the drive thru until they got it under control, jump on the line to help, talk with the customers). I finally got my order after waiting for 30 minutes! I respectfully let them know that this was quite unacceptable and was thankful to leave an escalating disaster area. I was also glad I wasn't sitting in the incredibly long(er) drive thru line. read more

taco bell ewa beach is the worst customer service .from managers down to their associates. order my food pay some money for i order .ordered extra ranch dressing the girl told its going to be extra .i said no problem.so i drive up the girl gives me my order i look in and ask the girl is my xtra ranch dreesing u'iin the bag she said yes.on the side.came home with nothing dressing.ugh im annoyed . spoke with manager . she seem uneducated . didn't care what i was telling..the taco bell ppl. needs to be trained on how to work with the genral public... read more