They are sooo slow and ordering on a screen is just crazy!! If I walk in I should get service!!

Just ordered a bunch of VEGETARIAN stuff which they charged me extra for guacamole and picas ... came home to find out that (1) they didn't add the extras I requested (2) there was chicken in EVERYTHING!! If I specifically say, IM A VEGETARIAN, I want my food not to have meat in it!!! We paid over $40 for our meal and instead of actually following our order they carelessly charged me extra and didn't even bother with giving me what I paid for. So unhappy with their customer service. If I wasn't already at home, I would've returned it all. read more

I've been reading over all of the other reviews and honestly you all sound like whiny children who only care about themselves. Try bringing your empathy along with you next time. No respect for the poor employees who are significantly underpaid and understaffed I don't blame the workers for slacking off or overall not caring. They simply don't get paid enough. I don't have to have worked there to know that. I've never had a problem with this location. They've always gotten my order right and the employees have always been friendly. I try not to frequent Taco Bell anymore bevause the employees always seem overrun by customers and I don't want to contribute to employee stress. Corporate needs to do better. read more

This taco bell experience absolutely changed my life. we were met by Ryan and another woman, i didn't catch her name but i can only refer to her as a Queen. Me and my roommates had a HORRIBLE day and the only thing to make it better was a taco bell cheesy Gordita crunch with extra cheese. and let me tell you that is what we got and more. Ryan was so welcoming, kind, funny, charming, admirable, vegan, honestly just a great looking dude. He and his coworker are a breath of fresh air in the crazy covid filled fast food industry. I will 100% be returning if not for another cheesy gordita crunch than to visit with my new bff. read more

Taco Bell - our love for ryan photographed - Fast Food Near Me - Chico, California

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Not sure what was worst the customer service or the food? Employee's arguing while making food orders, one of them walked out... made mobile order got it 15 minutes later read more

Really a depressing place. I've been in and out of this restaurant for the past two years as a driver and I truly can't say which is worse the product or customer service. So today I will yet again have to walk into these garbage establishments and feel horrible for both customers and employees alike... Do everyone a favor and stop going to this restaurant. Chico has great restaurants and there is no excuse to go to this abomination. read more

Sloppy.... and feel a little jipped... they never get the crunch wrap right. I can't eat tomato's so I always say "No tomato's please I can't eat them" and they always say "I'll make sure".... thanks... read more

Taco Bell - Really.... can't even make sure it's put together right.. - Fast Food Near Me - Chico, California

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If I could give a zero star rating, I would. I usually dread having to go to this Taco Bell location due to consistently poor service. Tonight was the worst experience I've ever had in fast food service. I walked through the door to see a kid grabbing all of the bags for pre-prepared food just sitting on the cashier's counter. A worker chased him down to retrieve our food. When we told her the food he took was ours, she handed it over. The kid also ended up taking our drinks.. and when I told her she ended up replacing our taken drinks. Unfortunately the employee was "not allowed" to replace the passion fruit flavor drink, and I had to get a different drink than the one I ordered online 40min ahead of time. Not to mention I had to request her presence about the drink situation while she was applying burn gel in the middle of the kitchen. Had anyone actually been wearing gloves while preparing the food, the chances of getting burned would've been lessened. When I went to get sauce all of the containers were completely empty, and I had to request assistance AGAIN. Don't waste your time or money at this particular establishment. There are much better places to be than here. Cheers xx read more

Teresa is the worst manager I have ever seen. She is rude, unprofessional, acts like a teenager along with half the employees there. They can't get an order right even when you say it to them 3 times. Teresa is unapologetic, rude, and does not take her job seriously. Maybe she should try working somewhere that isn't based on customer service. When I asked for a manager her and all the employees ran back and hid because they were yelling at me for asking for more sauce because she LITERALLY put ONE in my bag when I asked. I was like are you joking me?!! Angela and Teresa should be fired. read more

This restaurant sucks. Stood in line inside and no one said you had to use the kiosk. Useless people

This location is by far the worst in Chico. Management has no control over the crew dicking off in the background instead of making the orders. Waiting in line for 30 minutes for a soft taco and bean burrito that was mobile ordered is insane. 1 star for at least being open today instead of using the "staffing issue" excuse. read more

Staff is always nice but they are always understaffed and wait times are way too long

Completely disregarded I was in line. And customer service was horrible. Attitude no smile. Name was Johanna tall Caucasian female. My complaints about her due to her not even apologizing about skipping me in line. Horrible customer service. read more

ordered a bean rice cheese burrito the girl was rude and got a tiny burrito with mostly tortilla smh read more

Taco Bell - bean cheese Cheesy Bean and Rice Burrito - Fast Food Near Me - Chico, California

The worst Taco Bell ever. Super slow. Waited in line for 15 minutes and the cashier went through only two orders. Kept making errors and the manager will come help her and disappears in the back instead of clearing g the long line. Finally three of us left and went somewhere else. The worst don't even go there. read more

Thanks Taco bell for literally no chicken in my crunchy chicken tacos... complete Garbage. I took them out thinking did they really forget the meat... in a taco..... well they didnt quite forget, but still managed to put a teaspoon of meat in each taco... pathetic. read more

Taco Bell - Fast Food Near Me - Chico, California

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No matter what time of day, plan on waiting twice as long as any other Taco Bell. The food tastes good, I mean it's a Taco Bell so no surprise there. It's just soooo slow. Seems like it's constantly understaffed. read more

Why do I keep coming back here? Because it's 2 min from my house...why am I giving it one star? Because I literally wait in line in the drive through, no matter what time of day or how many cars are in line, for at least 30 minutes. Every time. I'm in line right now.... What in gods name could be taking so long? I could've went to a sit down restaurant and waited less time for my food. This is the last time I swear! Go to the 20th st one they are way faster and more consistent! Rant over...until I get the munchies again and cave. read more

This is my favorite Taco Bell in Chico, and the newest. Friendly service, large open dining area, clean for a fast food restaurant and of course cheap. The drive through however can be awkward when there's a lot of people in line. If someone is ordering there really is only room for one more car behind them. Lots of space to park tho and in the summer quite a bit of shade to park under if you have a dog and want to run in and eat. read more

Taco Bell - Fast Food Near Me - Chico, California

Enrique is a great guy. he was a great server to me and my friends and made sure our order was correct. First great experience I've ever had at Taco Bell. Thank you Enrique. You're a G. read more

This location made it right for us after going to the other Taco Bell on 20th. We went to that location 3 times in one month and it was during their Happy Hour-they were not serving the freezes we ordered do to the machine not working. Super frustrating! I called the District Manager Debbie and she explained the Machine was in need of a new part. She apologized about the ordeal and comp'ed a meal for us at the East Ave location. Melissa is the main manager at this location and was very accommodating to us when we dined there on 5-18-14. Food and service was good. First time I tried the Cantina Burrito & have to say it's pretty good! Patrons at both locations are not people we would like to dine with, but the cost and locations/ you can't do anything about. Two young men were here when we were eating our meal with our children and fowl language / rude behavior we had to endure. Other than that we were pleased with how Taco Bell and it's Franchise Management made it right. read more

Completely innapropriate customer and employee interactions. I'm pretty sure all the employees were intoxicated or something. I was so scared ordering my food. Never coming here again. read more

If there was such a thing as no stars, it would get zero. Such simple tasks and they still can't cook their rice properly every time I order. The rice is practically raw and everything on their menu has the same ingredients. Even with the same ingredients you can be very creative and make different meals but Taco Bell cannot! read more

We were hungry and just wanted a few tacos and burritos quick while passing through Chico. Nope! Ended up spending 45 minutes waiting for our food from a team of crackpots who couldn't even get our order right. Waste of time. There were at least 12 people working, so why was it so slow. Everyone inside was fit to be tied, and the drive through line moved slower than molasses in January! We will never stop at this location again! read more

It's Sunday at 4pm sat in line for half an hour. The spot where you order did not move. We sure saw alot of employees out side smoking and doing other things, not sure what. We backed up along with 3 other cars and left. There isn't even room to wait in line because of the mall. I will never go there again. This location is at 757 East Ave. read more

Longest wait ever. Been here 20 minutes waiting for a to go order. These guys need more employees.

This Taco Bell is disgusting. It is very dirty and has bad service. I will definitely not be back.

Dirty and slow service...no straws... soda machine hadn't been wiped down all day...trashed over filled....tables dirty...cashier guy was just standing around in between rushes...it took 20 mins to get my food while it just sat on the prep board for someone to hand out "oh is this your food?" Umm yeah it is wtf ...20 mins of sitting there the food was cold ... I won't be back to this Taco Bell on East read more

Slowest Taco Bell I've ever been to, probably even the slowest fast food I've ever been to. It's even slower than the long line at In-N-Out. Absolutely ridiculous and they also got my order wrong. They desperately need to change management or hire new people. read more

Food tastes like good old reliable Taco Bell. The two star rating is because every item in our families meal was the most sloppily prepared food I've ever had. We had three burritos, a crunch wrap, and two tacos. Every thing was falling apart! The crush wrap didn't even have all the pieces folded over. It's a good thing we had decided to eat inside and not in our car, let alone driving. If you really want Taco Bell, it's definitely worth driving over to one on East 20th. That one is amazing. read more

Our expectations are always low but this Taco Bell is closest to our house. We are currently in a 10 car line at the other Taco Bell after driving through the drive thru at 11:00pm and getting an automated "we are closed message". Their hours say "open until 1am" and they are. We called the "closed" Taco Bell several times to no answer. Finally, after we are already at the other Taco Bell deep into the line they pick up. "Oh well we are open, we had to send 2 people on break and the 1 person couldn't run the place alone so we had to close". Now we are trapped at the other Taco Bell when we could have much more quickly gotten our order at the "closed" location. I'm glad that 3 people effectively all went on break at the same time and couldn't be bothered to tell us that they would reopen shortly. Not only did they lose our business but I hope upper management sees this review and reprimands the employees. Who authorized the closing of the store? Why couldn't they go on break at separate times? Were they even on a scheduled break or were they slow and they thought no one would catch them? This is only one of many bad experiences here. I would give them zero stars if I could. read more

Nothing like some good old late nightTaco Bell this one is very fast and never had any issues. It's a good one to go to if your hungry and it's late read more

Worst taco bell ever. The staff was rude and the food was sloppy as can be. Even the manager on night shift was totally rude and unhelpful.

this is the worst f*cking fast food location ive every been to visiting from out of town and stopped in, they ducked the order up THREE times as i sat at the window and kept returning the food because they couldn't make it right. they were getting ice from a nasty ass bucket, all the drinks were flat, the workers were literally talking about drugs at the window, and were throwing f bombs left and right bc they were pissed i was calling them out for not making the food right i ended up going home and guess what IT WAS STILL WRONG 5 FUCKING TIMES LATER IM SHOOK i just threw it away read more

Normally I don't have the best service at this taco bell but I just went today around 11 and it was the best service I've gotten there. The guy at the window did a great job and has great customer service skills. read more

I ordered 2 bean burritos and asked for no plastic bag because I am trying to not use unnecessary plastic. The guy at the drive-thru refused to give me the burritos unless he put them in a plastic bag first. His manager didn't know why they had the policy. I took my money back and left. #lamepolicy read more

Whenever I feel I need a good colon cleanse, I run for the border - then immediately to the restroom. Good ol' Taco Bell. I can always count on you. read more

horribly slow. average 20 to 30 minute wait inside or out. That's not fast food in the slightest. No exaggeration. one of the only "fast"food's in town that literally never gets the order right. No special order things. Just random wrong orders. didn't get all that you ordered. stuff you didn't. The list goes on. read more

Went to this Taco Bell last night after seeing commercials for the resurgence of the $1 Double stuffed tacos... Well we ordered a dozen total 4 of each flavor. Get to the check out and they told us 16.68. Well it should have been 12 plus tax... Then they say that the $1 special is not honored at their place they are 1.38 each.... Then when I looked at the receipt they were preparing a dozen Nacho Crunch DST... We told the gal of the error.. and then she says.....O K... you will have to wait out front.. we have others ordering YA KNOW... I was livid.... PS the total was 17.89 on my receipt!!! read more

No Coffee for over a month!!!!! They keep saying it is broken! Someone crashed into the Drive-Thru menu sign and it was out for two weeks and then a new one was up! That's a big ticket item, unlike their coffee machine. Just wanted a breakfast burrito and a coffee. Simple hand held items... Guess what? Wendy's has breakfast burritos and delicious coffee! Both HOT and ready! No excuses. read more