it's noon here. There are six cars in the parking lot, no cars in drive-through. And I am waiting for my order in the parking lot and the only reason they're getting three stars today is because of the lady in the drive-through. She was very nice and she's out here directing people where they need to pull in to get their food from drive-through in the front of the building she is also delivering the food. Of those six cars in the parking lot as I sit here three got their food. I don't know if it's a management problem or lack of workers problem or lack of training of workers but somebody needs to address it. read more

Experience did not go well. I realize that they just recently opened, but leaving the only ordering car in the Drive-through for 10 minutes after taking a simplistic order seems fairly unacceptable. Call me crazy. Glad the staff had time to order their Starbucks from Safeway and start enjoying it on my time. read more

this morning at 10:30am, (1/20/26), me and my husband went through the drive through and Dave was the person to take our order and cash us out. he was super nice and polite, helped us with our military discount as well as telling us Taco Bell sells hashbrowns so we bought 2! he was great! thank you Dave! read more

Have to update my review as food product and customer service been amazing the last couple of months. Interior clean. They deserve an upgraded rating! read more

#1- this place doesn't accept online ordering which is QUITE annoying for a vegetarian. Using the app, I can make all sorts of meals for myself. When I have to order the substitutions at the drive in, it's always all messed up. It's 2021 and absurd that they don't accept online ordering. Get it together. #2- I ordered a bean burrito and it is positively tiny. There is maybe 2 tablespoons of beans and giant flaps of tortilla. How expensive are refried beans?! You really have to skimp this bad on beans? I couldn't even get it replaced because I got right back on the road before I opened the bag. #3- the inside of the burrito is SO DRY! There's no sauce and almost no cheese. What in the world? This is the easiest thing to make on the menu. This location needs to step up its game. I am genuinely annoyed. Considering this place only has 2 stars, I guess I shouldn't be surprised. read more

Taco Bell - A giant tortilla with a tiny bit of beans - Fast Food Near Me - Benson, Arizona

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Ate here yesterday with my boyfriend. The inside was clean and stocked and the guy who took our order was friendly. It was a good experience. read more

Taco Bell - These hot sauces are insanely good. - Fast Food Near Me - Benson, Arizona

This combo TB/KFC was a great stop! Found it on the iExit app. Close to the highway, super quick service, good food, and was very clean! It was a great, fast stop! Enjoy! read more

We went to this Taco Bell a couple nights ago. We ordered a beef burrito and then we were told they couldn't make it because they didn't have beef. So, we asked if they were out of anything else and they said "we don't have beef, steak, or rice, so anything with chicken we could make." No apology for the inconvenience. read more

Absolutely pathetic scrawny little servings. Waist of time unless you like tacos with zero cheese, a few shreds of lettuce and next to no meat in a 1/2 empty shell read more

Oh my god, this is anything but fast food. It took them only about 30 seconds to get to taking our order, but about 15 minutes to actually get us our food. Everyone seemed to be lost. There were three people standing around in back looking like they were trying to figure out how to operate equipment. The woman running the counter kept shouting out things she needed made. It was just chaos and confusion. We weren't the only ones waiting. There were about four orders in front of us. We went here to get something quick and it was totally disappointing. A few of the tables were also really dirty so we were glad we weren't staying. They were also out of mild sauce when we asked for some. To compensate us for our wait the manager gave us a couple of free sodas. After we filled our cups, we tried to find some place to throw the wrappers from our straws. All the trash bins we're turned to face the wall and the only option was a trash can outside. When we got around to eating our food the Mexican Pizza I ordered was completely different that Mexican Pizzas I've ordered before at other locations and it was packaged completely different. I don't know if I've ever had a visit this bad. read more

Taco Bell - I've never seen a Mexican Pizza packaged like this. - Fast Food Near Me - Benson, Arizona

So sad taco bell dog would be if he stopped at this place poor service poor food. Not like the taco bell of old school. Do yourself a favor drive down 4th street to MI casa for some good Mexican food. read more

The lobby opened at 10:00am right on time, I was the first customer in line, my order was immediately taken. The was the Double chalupa big box, no lettuce, no tomatoes and no onion on anything. The order took about 8 minutes to be prepared. I received my order, it had lettuce on the tacos, but immediately fixed. This was an extreme improvement, from my last visit. read more

Taco Bell - Fast Food Near Me - Benson, Arizona

We don't eat a lot of fast food, but necessity gave us few choices today. So we tried this combined KFC/Taco Bell just off the Interstate. I wouldn't come back here if they fed me for free. I should have known when I came in what we wee in for. Let me list them. However, I blame management. Here they are: (1) long line for service; don't they put two people on counter at dinner time? There were plenty of other people in the back. (2) tired and highly unmotivated server--she responded to my complaints by saying "I just work here" (really) (3) complex and hard to read wall menu--small letters, multiple choices etc. (4) incomplete menu and supplies--even things advertised by a poster in the entrance (pot pies, e.g.) are stocked out; they also had heavy advertising for nacho fries--but I was told they would only start serving them "tomorrow" (5) food is tasteless (burrito) or undercooked (fries). I asked to talk to the manager, but was told he was out with sick kids. Maybe they ate at Taco Bell in Benson? If you drive through or stay over night in Benson, I'd go to McDonalds or Wendys if you are eating fast food. read more

Ordered the crunch wrap supreme combo, and a spicy potato soft taco and even though it was quick, every single item was as stale as if it has been laying in the heated box for a day read more

We asked for vegetarian crunch wrap they gave us lettuce and sour creme in crunch wrap ! We took it back mans manager Tim Said we will not re make it .'that's what you asked for !!!! We demanded refund they gave us refund ams All the employees came to window s flipped us off as cussed ya out . My husband is a disabled vet that flight In 3 foreign Wars . This is not right !!! Do not go there .'Boycott Taco Bell !!!!!! read more

Worst Taco Bell Ever! Stay away! Inside it is FILTHY! It looks like the floors are never cleaned, there is trash and food all over, bugs, the counters are dirty, and the employee's uniforms looks like they're never washed. We ordered 3 things and 2 out of 3 were correct in the receipt but made wrong. One I asked to have corrected and it was made incorrectly TWICE before they could get it right. It was a Beef Gordita Supreme and they made a cheesy gordita crunch 3 times! I had to tell the person in the kitchen that it doesn't have a taco inside it. The staff was not friendly at all. Did not greet us and did not apologize when the food was made incorrectly. Save yourself the aggravation and go to McDonald's if you're going to eat in the area. This Taco Bell needs some major improvements and training. read more

Horrible service - never even ate there after having waited for a really long time and then had to wait as the cashier searched for the button for our order -- then he called another guy over to search for the right button -- all to no avail. In the meantime, a lady came and slammed her order on the counter screaming: "you gave me stale tacos! give me a refund!" We left in frustration, only to go to the Wendy's nearby and have an absolutely horrible experience there too. I guess Benson really is a horrible place filled with idiots! read more

The worst service. The worst "fast food" experience ever. I don't know what is happening... if there is just one person that works here and has to take orders and make the food but the wait time to get your food is in excess of 15 mins. Don't waste your time. read more

I went through a the drive through and waited at the speaker until they took my order but it was never taken which wasn't a problem the problem was that I went to the window and I was being charged for something I did not order 3 something I told them several times I was at the speaker waiting to have my oder taken they told me yelling at me that I had to go through the drive thu again and I once again explained so he went to get a red head guy who yelled at me once again saying I quote YOU BEANER and did not take my order so I left read more

Very slow and unorganized.. I've stopped here twice in 2years and it's the same each time. I guess you can chalk this up to poor management. read more

Taco Bell - Fast Food Near Me - Benson, Arizona

This place is horrible. Living in a small town you do not have a lot of options. You would expect to have better service and fresh food ... at this Taco Bell/KFC you do not get either. The prices are higher than what is advertised on TV and at other locations. The torillas, taco shells and the biscuits are never fresh. They have been stale everytime i have gone there. I wish they had better quality food there. Oh and they close at 7 pm!!! Hello you are a fast food place!! read more

Horrible! Horrible! Horrible! Waited for over 5 mins for service, we had to ask to be helped! Food took forever to be made. Food was horrible my husband felt sick and got our money back! Terrible customer service!!!! It was dirty!!!!! Worst taco bell ever!!!! Do not eat here, you'll regret it, I promise! read more

Taco Bell/KFC combo, standard food but the place is filthy!! The staff was friendly. Tables need to be cleaned and so do the floors. Gotta love traveling. read more

Stopped in for a taco enjoyed the company of the cashier Francisco. He was a very good sport and very professional. The facilities were clean. The rest of the employees demeanor was good. Nothing negative to note. read more

I am a Taco Bell regular and this is by far the worst one I've ever been to. If I could give it zero stars, I would. I ate there once a few years ago and was disappointed in their food quality. Heading home from a recent long road-trip to New Mexico for work, I stopped here hoping things had improved. What a mistake! The beans in the burritos were not fully reconstituted, so hard, dry beans almost shattered a tooth as I was eating. This location is combined with a KFC, can't speak for the quality there as I've not been able to convince myself to try it. Their menu is limited and higher priced than any of the Tucson locations. I recommend starving for another 30 minutes to wait until Tucson if heading west on I-10 past Benson. If you're heading east...well, just keep driving. BTW McDonald's is next door! read more

This location has both a KFC and Taco Bell. Besides having half the menu of a normal taco bell, the restaurant is clean but outdated. The Pepsi fountain is probably older then me, the decor and interior is old and outdated, very worn. The cashier wasn't even aware of the huge promo on the menu stating a large drink was $1 with the purchase of an XXL Nacho and overcharged me. The service was fast and friendly, but going at lunch was a mistake. Their was 100 senior citizens at the KFC buffet was is horribly located next to the order counter. Overall experience was okay. read more

first time there.. it was great. good food but out of KFC pot pie. second time we waited 15 minutes just to order... 1/2 my $5.00 box which cost $5.99 at this location.(reason it is a franchise,so I was told) was cold. Last night we tried again. long wait to order then longer wait to get food. cashier would take 1 order then go in back to help those in back. Funny thing is the ran out of mashed potatoes for KFC. we will not go back. 3 strikes and they are out....... read more

Everyting I have ordered tacos here they have been stale. When you order tacos, you would like to have crispy tacos. That shouldn't be that hard to fix. read more

The Taco Bell box advertised for $5.00 I was charged $5.99. Staff not friendly tacos soggy I would not go back none of the drinks on the website are available read more

I've eaten here numerous times since this had been open. Every time I go with the hope that things have changed. Literally, EVERY single time I have gone here there was something wrong with my order. I have been charged the wrong amount, given the wrong order, shorted on my order, given chicken that was still raw in the middle, found hair in my food and been told to wait for an order and forgotten about! I love taco bell and KFC, but EVERY time I go to this location it is a horrible experience. It takes too long to get your food and the service has NEVER been good. I am finally done with going here and will NEVER go to this location again. read more

Worst experience I've ever had at any fast food restaurant. We waited in line forever, as the only cashier kept walking away from the register for extended periods of time and wandering around picking up trays or talking to the the staff. In the meantime a line formed all the way to the door. All of the staff clearly didn't want to be there and didn't care about the quality of service. After about 30 mins we finally got our food and it was stale and cold. This place was seriously lacking management. read more

I read the other reviews before posting this. Nearly all of them are one star. I am a local person who has given this location many chances over the 10 years I have lived here and I have found that they are consistently terrible. Do yourself a favor and stay away. I love Taco Bell but I will go without rather than eating here and so should you. Mc Donald's next door is clean and well staffed with competent people. Do yourself a favor and go there. There should be a zero or negative stars option for places like this. read more

Honestly, this place is a bit of a joke. They prioritize the KFC food over Taco Bell food so if you order Taco Bell, expect people that have ordered after you to get their food first. I've seen them completely run out of 2 different kinds of soda for the day.They have forgetten to give items and then demand a receipt when one wasn't given. I waited 45 minutes for a burrito because they forgot it, gave it away before calling me, then had to remake it. I've seen the bathroom destroyed more than once. Their one saving grace is that most of the staff a really nice.i think their management sucks. read more

I hate so say something so mean, but quite honestly the general manager of this location should be embarrassed by how filthy it was when I walked in earlier. They were not busy at all, so there just isn't an excuse for what I saw in the bathroom, dining area, and even the kitchen from the side counter. Needless to say I walked right back out after seeing this. read more

I wish I didn't have to give it any stars. This definitely is the worst Taco Bell/KFC. The place was filthy, the staff were slow. As we were eating a coach roach crawled across the floor right in front of us. Needless to say we threw our greasy under cooked food away and ran for our lives. KEEP DRIVING! DON'T STOP HERE. read more

I actually won't go here anymore. The restaurant could be empty and you still sit in the drive thru for at least 20 minutes just to get the wrong order......everytime. I also have inside informaton that an employee that works there, has a home that is so infested with cockroaches that this informant stated that he watched a roach crawling on this womans neck with no reaction from her, as if it was a normal everyday thing. Also this same unsanitary person, i witnessed inside the restaurant got fed up with customers asking for more chicken in the buffet, because it kept running out. Yelling at the top of her lungs "CAN WE PLEASE COOK MORE CHICKEN THESE PEOPLE KEEP FREAKING OUT." Nice customer service. read more

we stopped twice this past weekend ... once after our visit to kartchner caverns and once on our way home after our visit to the chiricahuas. we did drive thru both times, and both times service was quick and competent. prices were marginally higher than my local phoenix taco bell, but based on the freeway location it is to be expected. our food was fine the first time, and a little less than fine the second time. one interesting note: they don't use the "standard" taco bell chips in the nachos, which was disappointing. and yes, i do realize that it is pathetic i am aware of what the "standard" taco bell chip should be. this is a fine taco bell ... i say give it a shot if you need your fast-food fix in benson. read more

Horrible. Dirty, slow service and manager screaming at her employees. Here at 11:45 for lunch - no chicken at KFC and the grill is broken.

If I could rate this place negative stars I would. The entire restaurant was filthy, it took ages to get our food, and on top of that I got food poisoning from the burrito I ate. Please save yourself, don't stop here. read more

Stopped here because I thought the restrooms would be cleaner than the gas station's next door. WRONG. Temperature outside is 101 degrees and their AC is not working. No one was at the counter, and it took them about 3 minutes to even acknowledge my presence, and same with a different customer who even had to ask if they were open. Only one of the restroom stalls was working and it was filthy. Paper towel dispenser dispenser was empty. When I sat down to eat there were several flies trying to get to my food, tables had crumbs all over. The trash bin was so full I couldn't even open the swinging door to throw my trash out. I heard the customers near me complain and the cleanliness of the place also. read more