Had my car towed to T-N-T on 5-11-18 (Friday) and was told that they would have an estimate ready for me within a week. I gave them two before I began calling to request an estimate. Couldn't get anyone on the phone (mailbox full) and finally went into the shop on 6-1-18 (three week mark). The lady in the office told me that the part I was needing (an ignition cylindar) cost nearly $900 and that they were looking online for a cheaper alternative for me. Cool! Except I could find brand new ones on the Autozone and Walmart websites for about $500.
I called again on 6-4-18 and I overheard her conversation with him about the part. He had found a used part for $75 and he was going to call the guy to see if they could get it "programmed" to my car. They called me back on 6-15-18 and finally gave me an estimate. To fix the ignition cylindar, replace the battery, get a jammed key out of the door (without the lock repair) and fix the button that turns on the AC (it wouldn't stay depressed), it would be $828.78. I talked with her for a while and she told me that they weren't able to get the used part, but that they had found a watch repairman that could get it working again. She called me on 6-22-18 to tell me that my car was ready to pick up.
I was frustrated about the price of the ignition cylindar repair ($475) and labor ($100) when I could get a new one for nearly the same price.
At this point I have been without my car for a month, riding my bike from North Temple to Belton for work or bumming rides off of friends. I need my car back, so I decided not to argue and just pay whatever I needed to to get it away from there.
I paid $866 (more than I was quoted) and got my keys. I went out to my car and found the proverbial icing on the cake. Apparently, in the month that it had been sitting in their lot, a family of rats had moved in and covered the items stored in the trunk as well as the back seat in rat feces.
I also noticed that the AUX cord cover had been ripped off completely and it looks like something was shoved or jammed into the hole. I haven't used it in years, but now there's a jagged hole on my dashboard that wasn't there a month ago.
My advice to you if you choose to take your vehicle to this establishment- take pictures of EVERYTHING when you drop it off. There was nothing on here to indicate that my experience would be anything but stellar. This is your warning. I didn't get a 5-star experience. Not that this is everyone's story, but I think there needs to be some honesty about the service.
I know this is getting long, so I will let you go. I have a car to disinfect... read more