wow, I must've spent 2 1/2 minutes in the store before my service was finished. The friendly employees here at the T-Mobile, we're nice enough to confirm with me that the data plan is working on my girlfriend's telephone... I immediately got some late text, after walking in they're doing magic in this place. Shout out to, Rafael! read more

Went in today for assistance with my wife's phone, and Rafael quickly assisted her with the issue she had and resolved it, helped her to understand what happened and to prevent it in the future. read more

We arrived at 10:20 on a Saturday morning. There were already 6+ customers in the store with only 3 employees. One of those employees was not actually doing anything other than playing hostess by telling people how long their wait was going to be. We had an 11am appointment which was completely meaningless because they just keep adding names to the waitlist based on who walks in. We are still sitting here waiting to talk to someone about upgrading our son's phone. This is the most poorly managed store I've ever had the displeasure of being ignored in. read more

I read the reviews before coming in to this location the other day. I like to give places the benefit of the doubt because some people just suck. Anyways I went in in the evening and waited about 25 minutes before someone helped. Finally a gentleman named hector called us over and we sat at a table. I explained I wanted to trade my phone in for the newest addition. Gave him my information. He asked to see my phone "to make sure it was in perfect condition" I handed him my phone-which has not been out of a case since purchasing it 2 years ago. He then takes my SIM card out, and points a flashlight into the hole and calls over several other associates to look. Every single person asked me if I had ever had my screen replaced and I answered no every single time. All without communication with me regarding what was going on. After the 4th person came and looked at the hole in my phone I asked what the hell they were looking for. To which someone explained to me that there is a paper like device inside the phone that turns a difference color when there is water damage. I told them I bought my phone Brand new from Best Buy and brought it to them for a plan. Nothing has ever been wrong with it and nothing has ever happened to it. I was getting annoyed at this point because this conversation should have happened before handing my phone to several different employees before. After the last employee left the table. Hector then explained that if he sent my phone in and it wasn't in perfect condition l, he would loose his commission on my sale. And THAT is why I didn't give my money to them and I will be switching phone carriers today. I work in retail. I MANAGE retail. I receive commission on my sales. But by NO MEANS do I hold that to my customers. Or bring it up in conversation. My job relies on the person in front of me purchasing something. WHY Hector decided to bring that up not knowing the type of person he was selling To? I don't know. I don't encourage my employees to speak about their commission to their guests and I do not speak about my earnings to customers. It is uncomfortable and makes the person feel as if they cannot trust you as a sales associate to help them to your best ability, at that point it all becomes dollar signs and the person leaves wondering if they made the correct decision. I hope this review helps someone else in sales, and Hector become a better sales associate. It isn't all about money. Have some compassion and be a better human. read more

In store service is NOT honest or just not educated on services. Online service and app is not reliable at the consumer level. Will pay extra to get real dedicated services and honesty somewhere else. read more

I went in with questions regarding my SIM card for a new T-Mobile phone I had purchased,I had needed a adapter to convert my micro SIM card to a mini so I can use my phone.I spoke with a representative by the name of Raphael if I'm not mistaken, as soon as he had finished with the customer he was helping, he greeted me and helped me with my issues.I was out of there in literally less then 10 minutes!! read more

I do not recommend anyone of color go to this location for services I been with t-mobiles for three years and I have never experienced. Ignorance and disrespect from any establishment.they completely ignored my Presents as I came in and stand in stared for at least 10mins .there were three employees without customers .I am mediately gave eye contact and waved no one approached me .. until I asked were was the Manager..I was only returning a Signal booster the associate said he would be glad to help ...He ended up asking me why didn't I send it back ?And why would I bring it in I told him t-Mobile customer service experts told me to do so.He went on to contact them I thought my problem was going to be resolved but it only gotten Worser..He did not want to accept the signal booster from me because he said he didn't want it in his inventory..I then call customer service on my personal phone to get a better understanding on what was going he then told me that their store is not accepting returns at this time and that he did all that he could to help me ... The t-Mobile representative on the phone then told me to leave the establishment.And to stay on the phone o talk to there manager about filing a complaint.. read more

They have dishonest sales people. They tried to tell me they were not able to accept my mom's itin because "they do not take itin only a social security" she could not get her senior discount (they actually can take it). Then they tried to tell her they would give her another discount so they gave her another plan which was more expensive and it did not include everything she wanted. The sales person only let us see their iPad for a split second then took it right away from us, I asked to look at it again and grabbed it to see exactly what they were giving her. It turns out she was just giving her the regular price they had and at that point I was extremely upset. I just told them "We will take our business somewhere else". I went to the T-Mobile on Grand and Greenbay and they helped me out! They actually took the Itin and helped my mom get 2 lines(with the senior discount) and actually get a phone new phone for her. I highly suggest going to the one on Grand and Greenbay instead of this dishonest place that just wants to lie to make commission and take everyone's hard earned money. read more

Had excellent service from Hugo. I only go if Hugo is working. I recommend to ask for Hugo, hooks it up.