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    Verizon

    5.0 (3 reviews)
    Open 10:00 am - 7:00 pm

    Services - Verizon

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    2 months ago

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    1 month ago

    What a great addition to downtown Highland Park! Great service,! The person working there was extremely helpful and very knowledgeable

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    7 months ago

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    AT&T Store

    AT&T Store

    2.3
    (57 reviews)
    $$$$

    Not surprised this location permanently closed if you noticed in previous they were infamous for…read moreinsanely long waits for appointments and total apathy and rudeness. 2 hour wait times were not unusual for walk ins and the reps laughing at you or making snarking comments were standard That being said it's telling there's no close by AT&at retailer to go to to grab a quick charger or ask about upgrades or troubleshoot an issue w a phone you bought. Like that should be an option not normality w any provider

    We came here tonight in search of a new cellphone and left empty handed, getting yelled at and…read morehurled with much disrespect from their insolent sorry-for-an-excuse sales representative. The sale was going good for a while, and we were even moments from purchasing the new phone. And then he mentions to us right before the sale that we were required to purchase mandatory insurance with the phone, which would spike the cost of the phone up. This is information that should have been stated earlier in the sale. When my boyfriend expressed that it felt like we were being strong-armed into buying something that we didn't ask for, the "sales representative" immediately became defensive, got very hostile started yelling at us and demanded that we leave the store. He even had the nerve to tell my boyfriend that he would sell the phone to us if my boyfriend apologized. The "sales representative" then called his manager, of who did absolutely nothing to correct his behavior. It was an absolute awful experience. If you don't want to have disrespectful, combative, entitled, and bullying customer service, then I suggest to find another store.

    Verizon

    Verizon

    2.0
    (96 reviews)
    $$

    I urge corporate to do a full investigation on this retail location. It is very poorly run. I was…read morescheduled to pickup my brand new iPhone today and was told I would be notified in the app when it was ready for pickup. The app never updated and when I tried calling I was routed to an offshore call center. I decided to head into the store later in the day despite the phone note being marked ready. A manager immediately said he would go back and grab it upon my arrival. He came back about 10 minutes later, asked to see my ID, then handed me a bag. Before walking out the door, I reached into the bag to check the box. To my dismay, I was given a tainted box that had been tampered with. There was a sticker that appeared to have been removed from the box, leaving multiple indents and marks as well as a dent in the upper corner. I was very concerned the phone had already been used. When shelling out $1100 for a brand new iPhone, I expect a pristine box. This is where the manager decided to lie and humiliate me in front of about 15 bystanders. He claimed I already took possession of the device, and my only option was to return it, in which case I would forfeit the promotion I had used and he said I would not be able to obtain one for 2 months as they are not available. All I was asking for was a new iPhone as anyone would expect. I was met with negativity and rudeness from someone who claimed he was a manager. When I said I was going to call my lawyer to check, he changed his tune and said he can call another store. Please know you will be intimidated and harassed in this retail location. Verizon - Do Better.

    I have posted twice about being removed ny police for trying to get a credit i was owed. I was…read moreremoved by police for simply trying to get my credit. When I find the most ironic is that I get an automatic reply from a Verizon bot saying that they're actively investigating the issue. Which is a complete and utter lie. They do nothing to follow up. It amazes me that these empty promises somehow make me feel that I should be rest assured quite the contrary, and I'm sure I'll get a automated response from this email further exemplifying the BS behind this company. That's all I got to say for now.

    Verizon - mobilephones - Updated July 2026

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