Super convenient location whenever I have phone issues! The staff here are incredibly friendly,…read moreknowledgeable, and always ready to help.

The service I received from the employee, Brooke, was very disappointing. We were trying to explain…read morean issue regarding a cancellation after being specifically directed to the store by Customer Service. However, Brooke would not even give us the opportunity to explain the situation. Instead, she repeatedly insisted that cancellations had to be handled through Customer Service or over the phone. I believe employees should receive better training in customer service and, more importantly, in listening to customers and understanding their concerns before dismissing them. I have been coming to this branch for the past five years because I have always received good service. Unfortunately, after the way I was treated during this interaction, I no longer feel comfortable returning. This experience was extremely disappointing and has changed my perception of this location.

I have a great experience at this location. Previous reviews were not good. It's a new staff with…read moremore technical support. I was greeted immediately and asked how can we help you. And I explained I was not able to dial out and text. The young greeter asked for my phone and she did something in the settings and service was back on. There was the assistant store manager Gina who was helping me with another concern I could tell she was really trying to help me. Gina setup other features that I had problems with. As well as Ulysses had a great customer focus in helping me. It take a certain kind of person to deal with customers in person and the staff shows their customer service skills

wow, I must've spent 2 1/2 minutes in the store before my service was finished. The friendly…read moreemployees here at the T-Mobile, we're nice enough to confirm with me that the data plan is working on my girlfriend's telephone... I immediately got some late text, after walking in they're doing magic in this place. Shout out to, Rafael!

I do not recommend getting a laptop or computer repaired at this company. I dropped my Lenovo…read morelaptop and took it in for repairs. They told me they would call me later that day or the next. By halfway through the second day, I called them for an update. They said they were working on it. Three hours later, I called again, and they gave me the same answer. This time, they mentioned they were preparing a quote for the repair because the motherboard was damaged and it would cost $750. They explained that they would need to send it out to a specialty shop. However, they assured me they could back up my data, which I requested, and they did manage to do that. When I went to pick up the laptop, I noticed a plastic bag taped to it containing some hardware. I asked what it was, and they informed me it was the SSD (the new type of hard drive) from which they had retrieved my data. They did not reinstall it in the laptop, which I found puzzling, as I intended to take it to a locally owned computer repair shop for a second opinion. Having never opened a computer before, I thought, "What do I have to lose?" So I opened it up and found the connection point to reinstall the SSD. I had to go and buy a small screw to secure it, which they did not return with the SSD. To my surprise, when I turned on the laptop, it worked perfectly! I am not sure what they were doing for three days, other than backing up my data. Honestly, the store name should be changed to "We Break It, You Pay Us, and You Fix It."

1 star for my son who cracked his phone (again). 5 stars for uBreakiFix who helped him get his…read morephone back like new! We were pointed to this location through our phone insurance company, asurion, who provided us a list of locations that fix cracked phone screens for $29. Thankfully we only had a cracked phone screen situation. Of the three locations suggested, we chose the Vernon Hills location based on the great reviews. To make the appointment, we filed a claim and prepaid ahead of time. We were given a specific time to come in, and when we dropped off the phone we filled out a questionnaire to verify the diagnosis. We were told to come back in 1.5 hours. They called us at exactly 1.5 hours to come back and pick up our phone. When we picked up the phone, it was like nothing ever happened. The phone looks brand new, and it is brand new because my son just got the replacement after destroying his other phone two months ago! Take note, they used OEM parts and our phone was replaced with an original Apple screen. The phone repair is under full warranty. The business was clean and orderly, and the process was super duper easy. Nice waiting room with mints and a Keurig coffee machine. The employees were friendly and courteous and did everything they were supposed to do. To this day the phone is working like a champ!

Reasonable pricing, really nice service and my damaged phone screen was done within an hour and a…read morehalf. Highly recommend!

They do not answer the phone. They take on line appointments but then do not show up. I waited 30…read moreminutes but finally gave up. Do not waster your time on this unreliable business.

I am one of those people who wear a watch every day. About four years ago, I had my watch battery…read morereplaced at Batteries Plus for the first time. Two years later, I went back for another replacement, since watch batteries typically last around two years. That time, the associate suggested I opt for their "KITWATCHLIFE" service, a lifetime battery replacement for that specific watch, for $21.99 plus tax. It was only about $9 more than a standard battery replacement, so I figured that if I used it just one more time, I would come out ahead. I was told all I would need to do in the future was provide my phone number. I saved my receipt, just in case. Fast forward to today, I returned for another battery replacement. The store was empty except for one associate, Samantha. At first, she seemed hesitant, not because she didn't want to honor the lifetime service, but because she was concerned about damaging an expensive watch. She mentioned that if the watch was worth more than $150, they might instead offer to refund the lifetime service fee or transfer it to a different watch. I told her the battery had already been replaced twice there without issue. She decided to proceed and, to my surprise, replaced the battery in just a few minutes, much faster than previous visits. In the end, I definitely got my money's worth. If you have a watch that isn't particularly expensive, I think this is a good program to consider at Batteries Plus. Just be aware that some staff might be cautious if your watch is on the pricier side.

I was there yesterday and had the battery in my car fob replaced. I'm of the opinion that this…read moreservice, which is less than $30, was not overpriced compared to other alternatives. The hardware store near my house was unable to replace the battery. A new car fob can cost hundreds- even more at the dealer. I'd rather spend @$30 than be unable to open or start my car. They were very courteous and efficient.

Boost Mobile just ripped me off to the tune of $225. On 4/22/24 I paid $300 for 12 months of…read morecellular service ($25 per month). On 7/4/24 I lost my phone. I immediately ordered a new phone, which arrived and was activated on the Boost network on 7/6/24. Since then I have not received "short code" SMS messages. Short codes are used by numerous web sites for two-factor authentication. Banks, Amazon, PayPal, Ebay, Samsung, Google, and many other web sites text a five- or six-digit numeric code to your phone when you attempt to log in if two-factor authentication is enabled in your account settings. I've since placed at least a half dozen calls to Boost Mobile technical support in a vain attempt to resolve the problem. I'd estimate the cumulative duration of those calls to be at least 3 to 4 hours, possibly longer. Their technical support personnel seemed to have no idea how to resolve the problem. They directed me to make all sorts of changes to my phone's configuration, most of which could not possibly have anything to do with the problem. They were flailing, telling me to do this, that, and the other thing, none of which had any effect. During my last call to their support line (7/16/24 at approximately 5:00 PM Central time), I demanded to speak to a supervisor. After about 20 minutes on hold I was connected to someone. After explaining the problem and the many failed attempts to resolve it, I asked her to issue a refund for the remaining 9 months on the contract (from 7/22/24 to 4/22/25). Given that I was making the request for no reason other than that Boost Mobile's service was not working as advertised, I thought it was a reasonable request. (I left aside the period from 7/6/24 to 7/16/24, during which time their service did not work as advertised and in accordance with the terms of the contract. I was willing to let that go for the sake of an amicable resolution.) The representative stated no refund could be issued, even as she acknowledged that the problem was on Boost Mobile's end. I'm sure if I examine the fine print of the agreement I'll find that Boost Mobile is not technically, legally required to issue a refund in this circumstance. But that doesn't change the fact that it's fundamentally wrong and bad business practice. If a customer prepays for 12 months of trouble-free service and you can provide only 3 months, you should issue a refund for the remainder. Period. There are dozens of other cellular providers out there. Stay away from Boost Mobile.

I love this place they make it a very comfortable environment while waiting for phone to get…read moreactivated ! Very nice employees very helpful they showed me a lot about my new phone they have great deals and great products will definitely be coming back !!!

Kendal and Rina were exceptional and super friendly helping us pick out a birthday necklace...read more

Austin-based jewelry company, Kendra Scott offers charms, necklaces, earring, bracelets, rings, and…read moreeven jewelry boxes, organizers, and nail polish! We came here to check out some of their earrings, but I actually fell in love with some of their rings! Their rose gold pieces are super cute, as well as very simple and classy-looking. The staff here are super welcoming, and they even have complimentary beverages! Have any questions? Don't hesitate to ask! The SAs are really laid back, and they allow you to peruse without any pushy-ness. The store is laid out well, with enough room to navigate through and around. They do have various sales, especially during the holidays, so be sure to be on the lookout for those. Your purchases come in a beautiful filled bag! +cute earrings and rings +friendly staff!

This location is the one my husband and I love coming to because the workers are great, and the…read morestore always looks so presentable and is super clean. We will come to this one over the ones by our house, even though it's like a 30-minute drive. The nice thing is that it's part of The Glen, so there are also many other places close to shop and eat. Will and Stephanie are so friendly and knowledgeable, and they always answer any questions we have no matter what. Thanks for all of the help!

Been here a handful of times, getting something I could not find elsewhere. Wide selection of new…read moreand used games. Staff always pleasant and helpful.