Went in last week, my Husband and I are finally getting rid of Comcast and decided to try TMoble…read more They were so patient, set the Internet boxes up so when we got home all we had to do was plug them in. They also set up our new phones, we always had 3 Sons that did this but they are all busy. Everthing is all hooked up and working, never been happier. It truly was easy and the two gentlemen working were wonderful.

I would give this store 0 (ZERO) stars if I could The sales…read morerep Eric C is a complete fraud - talked me into ordering an iPhone and took over $100 as a down payment - completely misrepresented the deal I received an iPhone which was malfunctioning - nobody from the T-Mobile customer Care could help - they recommended that I return the product - so Eric C charged a Restocking fee of $70 for a phone which was broken and he should not resell it to anybody. They changed my iPhone password and did not even tell me - which is illegal!!!! This entire outfit is a FRAUD - do not go there if you want your identity safe - people who work there are DANGEROUS!!!!!! I reported the store and rep to the Police and they will investigate!!!! Stay away from this store - they steel your identity and take your money for nothing!!!!! Beware!

What should have been a 30 second stop to get a product already purchased from a locker turned into…read morealmost a half hour. The locker system was not working. When I tried asking a staff member for help she was very rude and not willing to help me. She also said the only staff that could help were two gentleman already helping guests. After a 10 minute wait 2 more staff members came out from the back room. One came over to help. He was able to reboot the locker system and when we could finally open it my product was not in the locker. He then informed me that it was in the safe and he would get it. That was another 10+ minutes. He was very helpful but the entire process was a train wreck and should have never happened. If you are going to offer lockers for convenience they should be convenient!

Thankful they were able to quickly resolve/fix my phone issue before I needed to leave for another…read moreappointment. Learnings on my side - I should have set up an appointment and I was not aware needed to sign-in on the tablet in front of the store upon arrival (with or without appointment). Shortly after arriving and after another person who entered store after me was checking in, was informed by an employee that I needed to check in. Keep in mind that even with appointment, still need to wait until they finish with current customers - just moves you to the top of the wait list.

They are always quickly responsive to questions, and able to take care of our needs at a decent…read moreprice!

Good and efficient service. I had a good experience and the time that they took was very less. I…read moreknow where to go for mobile repair.

After a horrific experience with a manager at the Vernon Hills store, I contacted this AT&T store…read morebecause of its reviews on my maps app. When I called I was still a little gunshy from my conversation with the other store, but the manager Anthony was extremely friendly and helped answer my questions-exactly what I was looking for in my return as an AT&T customer-thank goodness! I went into the store and he was able to not only provide me with a 5 star experience just with his customer service, but helped me figure out the issue I was experiencing with a new phone I had purchased and wasn't activating correctly, and was also able to offer me the screen protectors I needed for 20% off-yes please! What I liked even more was that even at close to 7p when they were closing, he had a few questions and was able to reach out and get answers from those in his network (owners of the store, or district managers, but they were all very helpful and made sure he helped me to the point of satisfaction). Now that's what I call teamwork! Thanks again Anthony, you've reinforced that I made a good decision returning to AT&T, and I know I'll always have a store to go to when I need help, accessories, or new phones!!

Exceptional customer service from Anthony, the store manager. Stopped in for a phone upgrade, he…read morewent above and beyond to get me the best deal and helped transfer to new phone. I highly recommend this location!

Of all the local T-mobile spots, this is my favorite store to visit. Parking here is easy and the…read morestore seems a bit larger than other ones in the area. They always have the newest phones and tablets available on display and the staff is friendly and helpful. The store is clean and attractive looking as well.

T-Mobile Tuesdays is a great promotion run by T-Mobile. Every Tuesday they feature some type of…read moregiveaway. The promotion this week was a free pickleball set of two paddles and a pickleball. Not only is this a fun giveaway but it also brings customers into the store. If it were not for this promotion, I would only go into the store when I needed help or every two years when I upgrade my phone. The staff in the store were very friendly. I highly recommend T-Mobile for their friendly staff and promotions.

my phone was acting up last week and i just couldn't figure what it was doing. its connected to my…read moreiPad and my iPad had thing in my text messages that my phone didnt. tried google to help me with my problem but still couldn't get it to fix the problem. so headed to the Apple Store in Deer Park,il. Im 74 and have not had good experiences with people who know all with technology. but the young man who greeted me was so understanding and said he also didnt understand what going on but did a few things that i had done myself and ran a test on my phone and i was able to see tech person and he did a few things and explain to me what he did. he also didn't know why it did that but my phone worked and said he would keep me on file in case it happened again so they would know what to do next time. long story short they made this old woman a better day and thank you again

I dropped my phone and damaged my camera, so I made an online appointment at the Apple Store to get…read moreit fixed. Here are my thots: -Very easy to see what time slots are available and make appointment. -When I arrived, I looked around and there were no lines or signs, just a ton of people milling around. It took me 5 minutes to figure out how to register. -They told me to go sit at a table and someone would come by and help me. I began to wonder when I watched others walk in and immediately get help. -But, lo and behold, about 30 seconds before my appointment was scheduled to begin, an associate came over to help me. -She was energetic, friendly, well prepared, and knowledgeable! Jazmyne knew my name and the problem with my phone. -She took one look at it and said, "Your camera might not be broken!" She came back 10 minutes later with the broken lens cover and told me where I could get a replacement. -As I was waiting for my appointment to begin another associate was teaching a class on Apple Intelligence--very helpful! Highly recommended!!

My phone broke so I ordered a phone from them. While I was on my way to pick it up they sold it to…read moresomeone else. They didn't bother to call me to let me know so I drove 1 hour to get there. I had to go somewhere else to try to get a phone right away and they didn't bother to cancel my order. I could not get a phone from another place until that order was canceled. I called back and the lady was extremely rude and would not do anything to help. Now the stores are all closing so I have no way of getting a phone and i needed one right away because I use it for my business.

THIS PLACE IS THE WORST!!! I've been to this location 3 times, since it's near my home…read more Each time I've been there, they have been EXTREMELY unhelpful! I called Verizon to let them know that there was a fixable problem with my latest order. They noted everything in the computer, and told me to stop by a Verizon Store, and it would be taken care of. And, like the other 2 visits I had there, they could do NOTHING. The employees are rude, unhelpful, and the whole place is a waste. They were even whining, "Why would Verizon tell you to come here? Nothing we can do." Fools! I ended up driving to Vernon Hills, who took care of my issue immediately. If you value your sanity, do not ever stop at this location. It's truly the worst phone store I've ever had the displeasure of going to.

If I could put zero stars I would. I paid over $100 for my iPhone 6 screen to be replaced and…read morewithin six weeks the glue between the glass and the framing started separating (which after research found out this is due to cheap and sub par replacement parts). Although I paid for a 1yr warranty the store refused to replace or even help fix their wrongdoing, and insisted that I pay full price again for a replacement because the screen has a hairline scratch which voids their warranty. The warranty they offer is obviously subject to their discretion at which they will use any excuse to not to fix. This issue seemed second nature to them which made me realize this is a scam they frequently use, and more importantly us to pressure women into further sales. I wouldn't wish this treatment upon anyone.

My girlfriend has a cracked screen on her 3GS. We got there and the guy who helped us was VERY…read morehelpful. We got there and he fixed her cell phone in much less than 15minutes. It works great and she has no problems what so ever with it . If she knew it was going to be this quick and painless she would have came much sooner. I highly recommend this store

Everyone was very helpful and they got me what I need. They are not over charging for any other…read morestuffs and didn't have any hidden fee like other prepaid stores charge with. The manager was so pretty and nice. I will go back again for new phone later!

I saw an ad for Boost Mobile for new customers service plan which was better than what I currently…read morehad, so I went in to the store with my phone. The gal who waited on me called my carrier and cancelled my plan and then when she put in new sim card, phone said it was locked. She did not know why nor did I when I know my phone was only a month old and it was an unlocked phone. I was there for 3 hours and got no further with her than waiting for the phone to be unlocked. the manager then came instore and by that time, I was angry and frustrated with her. He could not help either and told me to leave and never come back. I came home and called my old carrier and was told it takes a day or two to port over phone number and change carriers. Why did this woman make me wait if she knew that was how long it took? Besides that, she gave me a higher priced plan with Boost which I was able to correct. I went to another store and got very good service. DONT GO TO THIS STORE, GO TO THE ONE AT 28 W. Dundee