I had a very pleasant experience at this AT&T store today. The staff was very helpful and…read moreknowledgeable, especially Delcy.

Calvin was hostile, rude and unprofessional…read more We came in to the Lincolnshire location to trade in our phones. Calvin started out with not wanting to check other stores for phone colors, I guess because he wanted commission as another store would make the sale if we left. Which is fine, I guess. But then said that we had to pay for the "next up" and the whatever insurance they offer for the first month and then we would have to call and cancel the addon products after the first bill. We obviously did not want these products/services, especially did not want to have to deal with calling in a month to cancel them. He insisted that we had to pay for them. I said we don't want any of their insurance products. Calvin already hostile, started shoving a piece of paper in my face saying that these are not hidden fees but a "Feature" because that's how the fees were labeled as on the piece of paper. Claiming that we have to pay for these when getting new phones, nothing he can do about it. The whole time talking in a very rude fashion. Eventually he told us to leave after I said may be we should switch to T Mobile as they are not angry in their stores and upfront about their fees.. Felt like I was talking to an angry drunk at a dive bar that wasn't making sense but just saying the word "Feature" repeatedly. Long story short, we went to another AT&T store where the employees were very friendly and professional that did not even mention any of the addon products and were upfront with any fees.

As a new customer, I went to the store to have my new sim card activated. My rep was very kind and…read morepatient with me. However, nearly 1 1/2 hours later, unfortunately, his tech support team could not activate my business number. Later in the afternoon, I called their support number, and I was able to get my second line activated along with my new router working! Being is sales and service, three observations: Manager on duty did not seem to be visible Only once did I see one of the team members lift of his head to acknowledge a customer who had just walked in Lack of staffing

Super convenient location whenever I have phone issues! The staff here are incredibly friendly,…read moreknowledgeable, and always ready to help.

Went in last week, my Husband and I are finally getting rid of Comcast and decided to try TMoble…read more They were so patient, set the Internet boxes up so when we got home all we had to do was plug them in. They also set up our new phones, we always had 3 Sons that did this but they are all busy. Everthing is all hooked up and working, never been happier. It truly was easy and the two gentlemen working were wonderful.

T-Mobile provides the best service, if I call them w a technical concern. Bunch of GENIOUS'S who…read morehave tremendous product knowledge. Always so very helpful & super polite. Thus, I am w T-Mobile FOREVER!

Placed an order for pick-up today. I've been to this Best Buy and I like going to it because it is…read morein Lake County and the taxes are cheaper. I pkaced my order at 3:24 PM and it was ready to be picked up my 3:34 PM! I headed over and when I arrived, I checked in on the app and it was updated with a button to indicate that I'm in line. We shopped for some phone accessories but didn't find anything we wanted. So we made our way to the pickup line. We were greeted immediately and I mentioned that I was picking up an order. The cashier scanned my phone and quickly pulled my order. I checked it and it was exactly what I ordered. The cashier said thanks for the order and we were on our way out. Overall, the service was the winner here. Staff was friendly and the item I purchased was $100 off where every other store I checked online had it for regular price. I highly recommend buying from this location as the staff is quick to gather your online order and they are very nice at this store.

I wanted to buy a new computer at a store, instead of online, so I could ensure a salesperson earns…read morea commission. The experience was not great, though there were some bright spots. I was initially directed to the Apple area. Two employees were working there with other customers - no problem. They disappeared after a bit, seemingly with those customers. About ten minutes of waiting later, hoping someone would be ready, I found both employees at the Microsoft area. No one had been available in the Apple area for that long - it seems understaffed. Someone in sales worked with me and was largely informative. The process wasn't inefficient; buying a new piece of technology takes time. Even so, it got a bit frustrating when two errors came up. First, upon transferring me over to the Geek Squad section, so I could have them transfer the data and assess the resale value, the first error came through: The transfer was said to be $40, but the woman at GS told him me was mistaken, and that it's $40 to transfer data between phones but $90 for computers to do so. I will give them credit for the high resale value of my old computer - Apple's online estimator gave me a paltry $35, whereas Best Buy assessed it to about $150. Still, the process of figuring out whether or not I could apply that directly to the bill, had to do a store credit, etc., was something the employees had to ask multiple other people about. It is OK to do that, of course, but it felt inefficient to this degree. As the GS employee looked through my computer, she mentioned that they'd have the new computer ready (with the data transfer) within 24-48 hours. I was very surprised! I politely mentioned that no one had told me that it would be an "overnight" thing - taking some time was anticipated, but overnight or even 2 days?! She was surprised I hadn't been told yet. Sales very much should've mentioned this, and there should be more coordination between teams. I wound up leaving it overnight, especially since my old computer already got the resale value assessed and needed to be there. It was ready pretty early the next day, which is good, but this was overall frustrating. Not as important, but they love to have 2-3 loud songs all playing at the same time. It is one thing to have different songs in different areas of a large store, but this was all quite close together, in terms of where the sound was coming from, and it was jarring and annoying. EDIT: I forgot to add...they have roving salespeople from AT&T who make eye contact with you while you're waiting around and then take advantage of your kindness. I find this process frustrating, similar to people with clipboards trying to get you to sign something. It is intrusive and tacky. I don't know why they allow this.

What an unpleasant experience. The sales rep I dealt with acted as if I was imposing on her day. No…read moresmile, no hello, no thank you, no please, nothing. Just sat there in silence pushing buttons telling me what she can't do. Never going back. I heard the customers next to me say they are just going to switch to T-Mobile. I am tempted myself. Avoid this location.

worst possible AT&T experience I have ever had! they have made my entire family want…read moreto drop AT&T for good. terrible customer service, scammed us for additional fees. do NOT go here.

After a horrific experience with a manager at the Vernon Hills store, I contacted this AT&T store…read morebecause of its reviews on my maps app. When I called I was still a little gunshy from my conversation with the other store, but the manager Anthony was extremely friendly and helped answer my questions-exactly what I was looking for in my return as an AT&T customer-thank goodness! I went into the store and he was able to not only provide me with a 5 star experience just with his customer service, but helped me figure out the issue I was experiencing with a new phone I had purchased and wasn't activating correctly, and was also able to offer me the screen protectors I needed for 20% off-yes please! What I liked even more was that even at close to 7p when they were closing, he had a few questions and was able to reach out and get answers from those in his network (owners of the store, or district managers, but they were all very helpful and made sure he helped me to the point of satisfaction). Now that's what I call teamwork! Thanks again Anthony, you've reinforced that I made a good decision returning to AT&T, and I know I'll always have a store to go to when I need help, accessories, or new phones!!

Exceptional customer service from Anthony, the store manager. Stopped in for a phone upgrade, he…read morewent above and beyond to get me the best deal and helped transfer to new phone. I highly recommend this location!

WOW!!! This AT&T store in Arlington Heights is the real deal! Was greeted upon entering, the…read morestore is immaculate, and there was no wait time! Jayson I. went above and beyond to help me with setting up a new phone that I had (stupidly) purchased elsewhere. Jayson is very professional, knowledgeable and was able to fix the issue immediately! Extremely impressed with the entire experience! Thank you, AT&T, for having such a fine man on your team!

This was the worst experience coming to the store I had the terrible time after they made me a lot…read moreof promises Hector not very responsible young man very disappointed and broken promises 3 months of terrible service incredibly frustrating disappointing and I'm paying for it the whole time I would not recommend this store or AT&T air internet it is not in all areas acceptable no reception and they know this they have charts to tell them where this works and where it doesn't work and they sold it to me anyway