Best in the business. We've been using them for over 30 years and they always deliver. Just…read moreinstalled an HD camera system at our house and couldn't be happier.

Quick call backs,Excellent work provided,and staff was so helpful step by step of the way!read more

A great company for those of us who are either not literate in TV/Digital technology or simply do…read morenot have the time! I had Avidia handle the installation and set up of all the TVs in my new house; three large Sony TVs with sound bars and two Roku's. They handled all the details. They have an amazing service program. What they can't do remotely, they will do in person quickly. Just recently, service technician, Jaden, came to my house to update all the TVs and make sure that everything was up-to-date and working as it should. Aside from being courteous and professional, he explained everything ....and was in and out in less than an hour. It is expensive. But for me, well worth the cost. Highly recommend.

I wanted to update my review of Avidia from a couple of years ago. They reached out to me and…read morewanted to make things right. I contracted with them to update my security cameras with a Unifi system and they did an amazing job. They showed up with two people and completed the project efficiently and quickly. They were great to work with and I will use them again in the future. I'd have no hesitancy now recommending them to friends and family.

worst alarm company ever dealt with very unprofessional don't stand behind their product you to…read morepay every time something goes wrong It's a shame they take advantage of people their products don't last more than one or two years and as soon as you're out of contract, they don't warrant out of the products

I filled out a form online to get an estimate. I received an automatically generated email that…read moresaid someone would get back to us soon. Three days later I called the office to follow up, still, no one ever called back to schedule an estimate. A week later I called again. I asked the receptionist if they were still in business and trying to get new customers, to which she naturally replied "yes, of course, I will have the sales manager contact you". Two days later I finally received a call from the sales manager, who asked me if I was an existing customer, or if I would be a new customer. I said I would be a new customer. He told me they aren't accepting any new customers at this time. 1. What do they need a sales manager for if they aren't accepting new customers. 2. Someone should tell the receptionist that they aren't accepting new customers, so she doesn't misinform people who call looking for estimates. Don't bother calling this company. It takes 12 days to find out they aren't looking for new business.

Rein just installed a 3rd gen Tesla Charger for me. I received a text with a photo of the…read moretechnician and eta shortly before he showed up. They were very timely in arriving on the window they provided me a week ago. Technician wore his protective face mask and was very professional. After calling around to most of the electricians on Tesla's website for the home charge installation, Rein Electric had both the most convenient schedule for me and had the best pricing. I will definitely use Rein again if I have an electrical need.

Hired them to troubleshoot a conduit that had no power that had a dimmer to control the track…read morelighting stick in the Living Room. I multi'd the wires and definitively confirmed there was no power at the dimmer conduit. I advised the Tech in advance at the time of booking the service call. He spent over an hour troubleshooting. He fished it to a conduit in the Kitchen where the Ceiling Fan was connected and reported the root cause of no power was a poor slice in the Ceiling Fan conduit box and said he repaired it. He then reinstalled the new dimmer I had previously installed. Quickly packed up, settled the commercials and and was wasting no time heading out and I asked him if he multi-d the Dimmer and Track Conduit to confirm the boxes had functional power and he said yes and that the problem now was that I had a faulty Track Stick. I then questioned him as to why there was no power indicators lit on the Lutron Dimmer. He stated that it was because the Track Stick was faulty and needed to be replaced. I bought and installed a new track stick today only to find the Cans still didn't light up nor the dimmer switch and reconfirmed again the root cause was again the same problem reported from the onset. I uninstalled the Dimmer Multi'd the Conduit and confirmed again the conduit still had no power. He never resolved the issue. Further, I asked him for his business card only to find out that he took it upon himself to put his company sticker on my Breaker Box without my advance consent. I then called him to tell him there was still no power and he said no worries he will come on Monday. I told him I was disappointed and why I need to wait till Monday as I didn't wait to pay him for his services on Friday. He then address me as Dude told me he doesn't work 24/7 and that he is practicing drums with his band and he could just give me back my money. No evidence of empathy or accountability for the poor workmanship. So I agreed to take the refund and he Zelle'd me back my money right away. When he was on site reinstalling the new Lutron Dimmer Switch I'd just bought he was going to leave without installing the cover. I asked him where the new cover was I just bought that wasn't even open. He look puzzled and then went to his tool bag where he took it upon himself to put my new cover in his tool bag and said he thought it was his and thought it had previously fallen out. I found that puzzling as well. He did say we had a faulty wall outlet and replaced it pro bono. That was a kind an unsolicited gesture. Not sure how they make their money with this type of service. Perhaps it was an anomaly but what is clear, I will never use or refer these folks to anyone.

Awesome customer service and quality of work. These guys really know their stuff! Everything from…read morethe exact positioning of lights, so the best ways to safely install them. Highly recommend!

I needed some wiring replaced in my outdoor lights. Lightscape quickly sent over a guy and he did…read morethe work easily, neatly, and quickly. I highly recommend them!

The service technician was completely inept, sloppily dressed, lacking in business accumen, and…read moreapparently disoriented (more on that below). I also got the feeling they were overselling. Save yourself the trouble and look elsewhere. I contacted Active Alarm Company because they had previously been responsible for monitoring my alarm. They're located in Lake Zurich but service the Chicago area; I'm in Lincoln Park. I gave them a call to come out and take a look at the system. My initial conversation with the sales representative seemed productive; we set up an early morning service visit (7:30). The sales person said that it would not be a problem to connect the alarm to the phone line. But then the day of the service visit came. To start, the technician called me at 5:30 in the morning. I had initially planned on rolling out of the bed at 7:20, so suffice it to say I was pissed. When he arrived, I realized that this particular technician was an older gentlemen, so I was hoping that he would bring his many years of experience to bear on our alarm system. Not so. It became pretty clear that the technician was pretty out of touch with current technologies. He spent a good three hours walking up and down the stairs of our house trying to connect the Comcast phone system to the alarm. Then, when he finally had it done and did a test, he determined that our system was outdated and would not work with the Comcast modem. This after four hours of work. (Mind you, I had been explicit in mentioning that I needed to be into work that day, hence the reason for scheduling the early visit). What would have been more effective would have been to look at the system and first determine if it would work. Instead, he spent wasted hours trying to rig a system that was never going to work in the first place. Also, he was obviously disoriented. Every time he went out to the truck he wandered up and down the street looking for his vehicle. I thought I was seeing things. But all three times that I watched him go out to the street he looked around with this stupid blank stare. Obviously this does not inspire confidence when this person is charged with helping to protect your home. But what really got me was when I overheard his manager tell him on the phone that he didn't want him to "leave there empty handed." (The technician had the volume on his phone turned up so loud that I could hear the entire conversation). When I confronted the manager with that piece of information later in the day, he tried to (unconvincingly) explain it away. In spite of all that, I was still willing to give them a chance. However after prodding for quotes for four days and receiving nothing, I finally gave up. I went with Alert Protective Services. Their monitoring fees are $5 more a month, but the installation of a brand new and much better system cost me much less than the rough estimates I was given over the phone. Plus, Alert Protective services ripped out the old system and installed the new in less than 2.5 hours. It would have taken the Active Alarm guy at least a full day, based on my observations of his work. So if you're in Lincoln Park look elsewhere for alarm systems. See my review for APS coming soon.

My experience with Active Alarm has been excellent. I've used them for many years, and they've…read moreprovided security systems for 3 houses for us in that time. I have found their products, technicians, and customer service to be of great quality. I also appreciate their friendliness, professionalism, and responsiveness to my questions. When I had an issue, they went above and beyond to fix the problem efficiently. I enjoy working with small family businesses, so that's a plus, too. Recommended!

We have used Specialty Alarm for over 2 years now and they have been great. Not only are they fast…read moreto call if something is triggered but they do it in a professional manner. I feel comfortable knowing that help is just a phone call away. Jeff L. Chicago IL

Mike and his team installed a camera system at my store years ago. And to this day still works like…read morethe day installed. Support by SAE is called Ingrid in the office which provides also welcoming & fast service. Thanks again...

Hi! Want to recommend a fantastic Electrician. Northern Electric Service, Inc. Mike and his team…read moreare extremely professional. We remodeled our kitchen last year (actually completely gutted) and Mike came and took as much time as needed to give a detailed quote. And stuck to that quote even though some unforeseen issues came up. Communication on every aspect was exceptional! Additionally we just has a small problem with an under cabinet light and Mike came right our and took care of it. Call Mike at (847) 234-6614 and you will be very glad you did!

Northern Electric installed heating wires on our roof. One failed after a year. In February 2022,…read morethey began to remove it but could not complete the removal because there was still ice in the downspouts. It is now July 2022 and I have reached out to Mike numerous times about completing the removal. At one point he responded he was coming the "next day" but never did and does not respond to my communications. The wire now hangs in 2 parts from our roof.