worst alarm company ever dealt with very unprofessional don't stand behind their product you to…read morepay every time something goes wrong It's a shame they take advantage of people their products don't last more than one or two years and as soon as you're out of contract, they don't warrant out of the products

I filled out a form online to get an estimate. I received an automatically generated email that…read moresaid someone would get back to us soon. Three days later I called the office to follow up, still, no one ever called back to schedule an estimate. A week later I called again. I asked the receptionist if they were still in business and trying to get new customers, to which she naturally replied "yes, of course, I will have the sales manager contact you". Two days later I finally received a call from the sales manager, who asked me if I was an existing customer, or if I would be a new customer. I said I would be a new customer. He told me they aren't accepting any new customers at this time. 1. What do they need a sales manager for if they aren't accepting new customers. 2. Someone should tell the receptionist that they aren't accepting new customers, so she doesn't misinform people who call looking for estimates. Don't bother calling this company. It takes 12 days to find out they aren't looking for new business.

I highly recommend Highland Park Electric to anyone that values extraordinary effort,…read moreprofessionalism and responsiveness. When the owner cares enough to personally attend to our needs within five minutes of our call, that's customer service at its best! Phil and Pam P

I cant say enough about the service and quality of installation on the work done by Highland Park…read moreElectric. They gave me a date, showed up on time, completed the work quickly, cleaned up and were gone. I received multiple bids and Highland Park Electric was extremely competitive, a couple of bids were a thousand dollars more.......???? The staff at Highland Park Electric office were very friendly and even the owner stepped out of his office to say hello when I stopped by to get paperwork. Adam the installer was very polite and worked quickly to do the installation, no wasted effort to run up the bill. I was concerned, due to the completive estimate.....final itemized invoice was $52.00 less than the estimate. WOW I would hire them again!!! Warren

Hired them to troubleshoot a conduit that had no power that had a dimmer to control the track…read morelighting stick in the Living Room. I multi'd the wires and definitively confirmed there was no power at the dimmer conduit. I advised the Tech in advance at the time of booking the service call. He spent over an hour troubleshooting. He fished it to a conduit in the Kitchen where the Ceiling Fan was connected and reported the root cause of no power was a poor slice in the Ceiling Fan conduit box and said he repaired it. He then reinstalled the new dimmer I had previously installed. Quickly packed up, settled the commercials and and was wasting no time heading out and I asked him if he multi-d the Dimmer and Track Conduit to confirm the boxes had functional power and he said yes and that the problem now was that I had a faulty Track Stick. I then questioned him as to why there was no power indicators lit on the Lutron Dimmer. He stated that it was because the Track Stick was faulty and needed to be replaced. I bought and installed a new track stick today only to find the Cans still didn't light up nor the dimmer switch and reconfirmed again the root cause was again the same problem reported from the onset. I uninstalled the Dimmer Multi'd the Conduit and confirmed again the conduit still had no power. He never resolved the issue. Further, I asked him for his business card only to find out that he took it upon himself to put his company sticker on my Breaker Box without my advance consent. I then called him to tell him there was still no power and he said no worries he will come on Monday. I told him I was disappointed and why I need to wait till Monday as I didn't wait to pay him for his services on Friday. He then address me as Dude told me he doesn't work 24/7 and that he is practicing drums with his band and he could just give me back my money. No evidence of empathy or accountability for the poor workmanship. So I agreed to take the refund and he Zelle'd me back my money right away. When he was on site reinstalling the new Lutron Dimmer Switch I'd just bought he was going to leave without installing the cover. I asked him where the new cover was I just bought that wasn't even open. He look puzzled and then went to his tool bag where he took it upon himself to put my new cover in his tool bag and said he thought it was his and thought it had previously fallen out. I found that puzzling as well. He did say we had a faulty wall outlet and replaced it pro bono. That was a kind an unsolicited gesture. Not sure how they make their money with this type of service. Perhaps it was an anomaly but what is clear, I will never use or refer these folks to anyone.

So happy with the results of my charger installation! Everyone was professional and courteous! In…read moreaddition, the work was completed in a timely manner. Highly recommend!

Mike and his team installed a camera system at my store years ago. And to this day still works like…read morethe day installed. Support by SAE is called Ingrid in the office which provides also welcoming & fast service. Thanks again...

They couldn't be more accommodating. We've been using them for years. A family owned company, the…read moreson has inherited his dad's excellence in customer service and responsiveness. They are honest, practical, and incredibly easy to deal with --- you get right to the people you want, instead of the more "corporate" companies where you're put on hold, have to leave messages, etc. Any time of day or night they are there for you with a smile.

Allied installed our HVAC system in 12/2021. We had it served in 2024 by a BG company who claimed…read morewe needed 2K of repairs due to a leaky AC. Juan of Allied Libertyville came out last week and verified that the AC was functioning properly - no repairs needed. Juan was very professional and knowledgeable as he did not mind answering all my questions and showing the test results. I would recommend Allied and Juan to service your HVAC system for peace of mind.

Applied Air did not do my job well they installed two different systems made by different companies…read moreone by Goodman other one by Lennox they do not work together since day 1 I'm having issues I reached out to them. They came back and fix the issue with Linux system as well without my consent, they change my smart thermostat to the manul thermostat and promise me to come back and reinstall the smart thermostat but never came back. I reached out to them multiple times and they refused to come back.

Lamarco has been a nightmare to deal with for our home security needs. It appears that their…read morebusiness model can only support commercial properties, and they are still working to get their residential service up and running. There is no one on staff available to answer their customer service requests - you're only able to make service requests by sending them an email through their system, and then have to wait for them to contact you back. Our own service requests never get addressed. We've had an issue with a door sensor for months that they've ignored. Save your money and pick a more reliable company like ADT or Alert Protective Services for your security needs.

LaMarco Systems has consistently met and exceeded my expectations with their service, competitive…read morepricing and highly trained technicians. I have used LaMarco for single family homes, individual apartments, large commercial shopping centers, apartments buildings and small residential projects. The benefit of LaMarco Systems over large security companies is being able to actually talk to office staff that care. When problems arise upper management and even ownership get involved to quickly provide solutions. The office is always accessible by telephone, email and their website service request feature. I find their field technicians to be kowledgeable and courteous. I highly recommend this company to anyone needing home or business security alarms, fire alarms, intercom systems, and door access systems.

I was very impressed with their work and service. I had them install the wiring in my garage for…read moreTesla charging, as well as some bathroom fans and lighting. The owner was responsive to every email, and the electricians that did the work were professional and did a great job. They also completed the work in the timeframe they promised, which is very rare. Afterward, when I had a handyman do some patchwork around the lighting and he had a question, I emailed the owner and he called me almost immediately to talk to the handyman. He didn't have to do any of that, but clearly he wants to take care of his customers. All of this, and their price was significantly lower than other estimates. I highly recommend this company and I will certainly use them again.

After a week of waiting got no reply to my message about a quote…read more Update 07/21/2020 - got a response from business about not receiving any quote .. Strange

I was debating between 3 and 4 stars as an update. On the…read moreone hand, after some effort the issue was resolved with some back and forth about the amount to pay, first it was full amount, then half and then waived. The boss had subsequently called me and perhaps got told a different story (I have all the e-mails to back up my side) to complain about my initial review. Credit for taking the time to reach out and I do understand mistakes happen and to be perfect they need to own it from the outset. Definitely room for improvement on the customer experience/issue resolution side.

The worst product and customer service don't buy this product. It took 10 day to get a stupid piece…read moreof plastic the are indifferent and uncaring.