We are a T-Mobile family, having migrated from Vz a couple of years ago when Vz prices started becoming absurd. I check periodically and the comparative pricing remains better at T-Mobile. That said, without question, the coverage by Vz was more ubiquitous throughout obscure pockets of Tucson and especially while hiking or driving or road-tripping to San Diego/Santa Fe. The only other complaint I have about T-Mobile is their recent "penalty" for doing autopay via credit card. Beginning May 2023, you forfeit the -$5 bonus/line for autopaying your bill each month via cc. For us that effectively increased our bill by $15. To get that -$15 back, only EFT autopay directly from a bank would reinstate the discount. I'm bummed to lose the 120 mileage points every month but that all said, this review is for the Grant/Swan location, i.e., it's staff and store. They have no control over corporate policies. I came in to activate a newer/used iPhone and switch an older phone's contents to that newer/used phone. Chris was tremendous in devoting more than a 1/2 hour towards facilitating that goal, including first checking the IMEI number to ensure the phone was legit (no SIM lock; no iCloud lock; no Carrier lock) and then walking us through the transition between old/newer phone. There is no charge for this (you're not activating a new line or a brand new phone) so there's no commission or stats gained... just old-fashioned, good customer service time. And this is one of the other reasons we really like T-Mobile. They have consistently provided time/service and their staff are empowered to pursue solutions when necessary. Plenty of parking at this little office, which is located about 6-7 doors east of the old Bed Bath Beyond. It's also clean, well-lit, and there's seating (albeit hard benches) in the event there is a line. read more

2nd time we came for home internet and got scammed , these people hire incompetent people who are clueless in what they sell ! They priced us for something we didn't even ask for and then don't know the awnser to any questions! read more

T-mobile is a way over priced service company who's goal is to get as much money out of you until you try to leave us they time they will offer you real discounts. As I was trying to get my transfer code 7 times in a conversation the chat wouldn't give me any instruction it kept offering my the lowest plan and then once I denied that plan the went even lower but still being 2x the amount of the new 5G unlimited service I just got with visible verizon. They are denying me access to my account but saying I owe 300+ dollars for not paying the plan when I set up an entire payment plan but their app always has the wrong price listed in the app I had to call every month at the end to ask why the price wasn't updated from me paying my whole phone off when it's clearly unlocked the emails I get from them about my balance are totally false once I call it's ridiculous. T-mobile is highly unorganized and only care about the buck they make off of you. read more

I've only been with T-Mobile for a year and it's been a horrible experience. Sold me a crappy phone. Every month I have to call in because of my bill. There's always something and then when you call nobody can take care of anything because they're incompetent. I can't wait for my contract to be up do not use T-Mobile! T-Mobile is horrible and their customer service is horrible!!! read more

Update : going back midday for the iPhone glass replacement. I have a correction, my home WI FI is not from T mobile, I have a free personal hot Spot cellular tower unit that is connected to my Comcast WI FI. It gives us 5G coverage in our home. Our home is in a "dead spot" to get a signal from the existing tower. T mobile provides it for free by request. It's the size of a modem. read more

T-Mobile - Mobile Phones Near Me - Tucson, Arizona

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Probably the worst customer service! The manager couldn't even be bothered to come out and discuss the issue

I've had this six months, and it's terrible service. ive been on the phone with them a couple times, which proves to be useless. they do nothing but run one around, reading customer service scripts. Looking for a new carrier if anyone has some suggestions? I'm on the east side of Tucson. .... read more

I can see from reviews that people have bad experiences at all stores. But the 6572 E Grant Rd we got a lot of cold and unhelpful, and deeply frustrating. While the 4811 E Grant road store was great and very helpful. It's the kind of thing that keeps customers coming back, first a tower then a phone and now another phone. Highly recommend the 4811 Grant store, just a few more miles down grant read more

I was a customer of T-Mobile internet for almost 3yrs and always paid my bill every month early. When I moved, the place I moved to has internet included in the rent. So I no longer needed it. I cancelled the service before the payment was due. For weeks T-Mobile jerked me around. They wouldn't even send me a confirmation email that I cancelled until weeks later. And I was on the phone with them almost everyday for those 2 weeks to get a confirmation email that I cancelled before the payment was due with no luck. A few months later. I get an email from a collection agency that I owe almost $600 for a service I cancelled months ago. Very rude customer service and now I have to pay almost $600 for something I don't even owe or have my credit ruined. I regret ever dealing with T-Mobile. Horrible customer service and these crooks will rip you off if you cancel. If anyone is thinking about getting service with T-Mobile. You'll regret it like I did. I have to pay a debt with them that I don't owe just so my credit doesn't get ruined. read more

T-Mobile - Mobile Phones Near Me - Tucson, Arizona

Absolutely the best experience I've had with any store of any carrier. Friendly, timely, very knowledgeable of what they offer and great customer service problem solving. I've been in on several occasions and been helped by Luna, Chris, or Mario. They have all been top notch. Can't recommend enough! read more

Great Service! Helped me switch phones super fast! Very friendly, knowledgeable and efficient!

Service during was fine but with everything going up I needed to switch to something cheaper so I canceled Tmobile in July I received a bill in August saying revised bill you dont owe anything credit of $28.56 sorry to see you go final bill will be sent shortly September bill arrives saying same sorry to see you go we owe you $28.56 final bill oct comes the same bill is sent no check no credit to my bank so today I called about it and due to the fact i didn't have my pin mind i did have the account number credit amount due everything else just not my pin they couldn't help me they told me Ihad go down with a valid government id to confirm its me to see when they will pay what they owe me. I go down there. In the store the only thing they could do is change my pin they could no help me or tell me when to expect a refund so I had tp call customer service again with the new pin I made from my car to get any info about when to expect a refund then the customer service person on the phone says i put in a request for you to get your refund so i asked wait do we have to request the money you owe us when we cancel your service and she said yes. Even if I decide I need to go back to a regular cellphone carrier it will never be Tmobile. Good job leaving a lasting impression read more

Employees pleasant, but they made a mistake in a phone exchange, and T-Mobile corporate refuses to fix it. Kind of a scam, as I know some others to whom this has happened. Apparently T-Mobile refuses to rectify its own mistakes. Stay away! read more

They didn't fix my issue with my email but they tried. I don't have anything else to say about it. Looks like I'm going to need to take my phone to the Apple store read more

At this T Mobile location, service is awesome. They are constantly busy, but service their customers quickly and professionally. Clay was awesome! I had a list of things I needed to upgrade, change and buy and he had all the answers. He is very knowledgable and friendly. Thanks Clay!! I had been going to the T Mobile on Tanque Verde and Grant, but they recently changed their management and were horrible to me. Didn't have any answers for me and just wanted to tell me things he thought would make him seem smart, but....no. read more

My phone was perfectly fine Sunday, Monday and Tuesday and I had to get a SIM card in my phone because there wasn't a SIM card in my phone. And that's why I'm not going to the T mobile on Grant ever again and it also stink inside the T mobile on grant read more

Two years ago I went to the T Mobile store to purchase a new phone. It was the worst experience that I have ever had in a phone store. The young man that was assigned to me acted like he could not wait to be finished with me. I asked him to show me the various Samsung phones. He refused to show me all the phones except for the A20(which is a piece of garbage).The whole time he was attempting to help me ,he was taking personal calls and texting (rude).When he was setting up my plan, he was supposed to set me up with the 55 and over plan.Two years later one of my friends mentioned what her monthly rate was which was $20 per month less than I had been paying for the last 2 years.Turns out I was not signed up for the 55 and over plan after all! I feel like I have been scammed and cheated! Twenty dollars a month for 24 months is $480, which I have overpaid T Mobile for sub par service. read more

I completed my contract, and was not happy with the service. I decided to change to a different provider. I told Tmobile a month ago, and again talked to them twice over the past week. I was assured all was ok. I went to change and found out they never unlocked the number. I called using my friend's phone yesterday. They said it would be done within 24 hours. It still isn't done. I'm a healthcare provider and depend on my phone with my work. I explained this, they obviously could care less since they still haven't unlocked. **Update: after a BBB complaint, the company reached out, and finally unlocked the phones . read more

They changed my SIM card with no problem, unfortunately not all the locations know how to do this. Call the location before you go for any service, cause our trip was wasted on the one on Harrison. read more

Came in with a broken phone, they got me a new phone and lowered my bill all be for I had to be to work. The staff was extremely nice and accommodating to my needs. I will deffinently make this my go to store. read more

I needed to switch carriers from at&t to tmobile due to circumstances beyond my control. At&t, a company I've been with for nearly 13 years, basically gave me the run around and wouldn't help me. I went to the Tmobile store and the staff there was able to give me straightforward answers and help me get my phones unlocked, ported, and set up without a hassle. The staff and John helped me tremendously and I have not had this great of a customer service experience in a long time! read more

She didn't greet us at the door didn't say anything continued to talk on the phone and with her manager why shouldn't costumer service handle that issue?? All about a billing problem for 114$ hella rude bro read more

This location has a lot of bad reviews- I had a really positive experience though..Stefen helped me fix my iphone after a friend's 9 year old got into it and messed everything up. I will come back to this location in the future when I need assistance. I agree that the coverage is pretty poor-I drop calls like crazy- but that's not the fault of the staff in the stores. read more

I had great service at this location for years. Until this year when a new guy f-ed up my entire account. He was cool until he got called on it. Usually the manager is quite helpful, and I believe she tried this time, but it was a colossal mess. I would avoid this store. read more

Alberto was awesome! He answered all our questions and it was the easiest process ever of getting cell phone service. Highly recommend!

This place apparently gets a lot of bad reviews, but my experience was pretty good. I went in to get a new phone last weekend as mine was just acting up. My associate was Eric, and he was really helpful. He showed me which phones I could get for free, before he tried to sell me the more expensive phones. I had some questions on which case to get, and he was knowledgeable on which case would work for me. He put my screen protector on my phone and it was perfect, not a single air bubble. He is even helped out my father as what he had done the day before was a worse deal then what he could get that day. My only issue was that there was a lot of up selling, which I guess one should come to expect in a place like this. If I have any other issues I will be going back to this location over my last experience 3 years ago. read more

I normally have nothing but praise for T-mobile. However, I have been looking at phones because I will be needing to replace my 4-yr old one soon. I'm trying to make an informed decision so I'm getting as many opinions on the different phones available which may meet my specific needs/wants. I was in the park place mall at the t-mobile store there and the man was annoyed with my questions. I felt like he expected me to already know what I wanted. He wasn't very knowledgable about the different phones, except the Samsung one. I advised that I already counted that one out and I was interested in the windows phone. He said it was a good phone but couldn't tell me what was good about it. All in all, he was no help and the worst part was he didn't seem too interested in helping me either. He even told me to call the 800 # with my questions. read more

T-Mobile is the worst cell phone company ever. They lied about coverage and charges from day one. They sold me a plan that it turns out they never had and could never deliver! So, they jacked up my bill to over $150.00 a month for one line and a hot spot (which never works). No plan, but if you later realize how much they suck and lie you're stuck paying for their phone. That's the real plan- they sell phones with shitty service they don't support. I HATE this company. read more

I was in the store earlier this week to add a new line. Just like always, plenty of staff, never a wait. The staff is always nice and energetic and well informed. They have stayed late and found creative solutions. This time I left with a free borrowed signal booster for the house. Good company, great location. The only thing I would like to see improved is a simplified process everything always seems to take forever. read more

They did not honor the warranty on a phone charger that I bought. They sold me on a more expensive charger saying that they have a full one year warranty if it breaks in anyway. I have used it for 7 months and the cord came apart and stopped working. They said that since the cord had come apart that the warranty would not be honored. Why wouldn't that be covered under warranty? Total BS, super shady, I felt like I was at a shady kiosk in the mall. read more

this store has the best customer service ever!!!! especially from one of the representatives, paul Hernandez. I had trouble with the customer service on the phone and he helped me with no difficulty at all. this is the t mobile store that i recommend in town!!!!! better than the tucson mall location!!! read more

I have been a Tmobile user for almost a decade. As long as I have been with them I have had one complaint...customer service. It has always been incredibly difficult to get a straight answer from anyone about anything! So, when my ancient phone finally crapped out on me, I was super hesitant to go in and get a new one. I didn't want to go through the hassle of purchasing the "smart phone" and data plan that I really needed. I went in to bite the bullet on a Saturday, and this particular store was pretty busy. Iris came to help out right away. She answered all of my questions thoroughly, and went through several options for me and my husband. We left with two new phones and a new service package feeling pretty good about our new purchase. However, after I got home I realized I had several questions that I didn't think to ask, and was now feeling unsure. I went back the next day to talk to Iris, and just as before, she answered all of my questions to my satisfaction. I love my new phone, and am a lot more confident about my service. Thank you Iris for taking the time to LISTEN to your customers. It's people like you that give me hope that customer service isn't dead after all. read more

DO NOT GO TO THIS STORE!!! Went to get service switched from Verizon. Sales rep was laying to me since I walked in the door. I was promised that T-Mobile would pay my bill from Verizon plus they would take me 2 phones and use it as down payment for new. I was promised "insider hookup " of 20% on my bill. It was not applied until I went to store about 20 times and spent several hours on the phones. Employee are only good to sell you stuff but not to resolve your issue. Manager is avoiding customers and hiding in the back all day for " conference calls ". Once I got insider hookup it was dropped about 2 months later for no reason. Customer representative that I called was nice and credited me for 2 months that I lost my discount and was told that rest of 4 months needs to be resolved by store. Went to store and they are playing games of telling me to contact customer service. Was told to call next day and speak to manager which he refused by being all day on conference calls and busy in the back. They refused to give me contact for district manager and refused to call customer support with 3-way so they wouldn't get caught laying. First time they cheated s for 700$ and this time 130$. Bunch of layers and shady reps. DO NOT GO TO THIS STORE !!!! read more

My second experience with T-Mobile and another disaster. Because of my bad experience at Tucson Mall, I chose this store. I recently purchased an I-phone and wanted to port my number over from my other phone with another company. My I-phone was working, but was just on another number from Seattle. The salesperson there told me I would have to buy another sim card and it would be $16. I said that I didn't need one because there was already one in the phone. He said, "You HAVE to buy a sim card. What do you expect, you're going to get this stuff for free?" I texted my daughter, who knows cell phones, and she said I did not need one. I just asked the salesperson if I could port my number over. After piddling around with the computer for 15 minutes, the salesperson informed me that the system was too slow, and I would just have to call customer service to get ported over. I asked for the number; he said, "611, Duh." I went out to my car and called customer service; I was jacked around to four different people, and ended up with someone in the Philippines who I could not understand. After a total of 90 minutes on the phone and in this store I ended up contacting my daughter, who, using a REAL T-Mobile connection, got the port under way in under 10 minutes. I am going to keep this service, but never go to any of the stores. This one is as bad as the one at Tucson Mall. read more