BEWARE, of these T-Mobile Representatives sharing your personal data such as Driver's License…read moreinformation, phone number, etc. to scammers, gang stalkers, and hustlers within the community. While in-store trying to change my phone#, the representative tried to push certain numbers off on me. Typically these phone#s have constant scam calls and FaceTime scam calls. I wanted a particular area code & zip that I mainly conduct business. Then the representative reads my new number out very loudly in front a room full of men. This was to communicate my personal data to the scammers in the store seeking to get customer data to compromise their phone. The new phone number I received was hacked and the entire had to be reset with all logins & passwords changed within 24 hours from the in-store visit. Do not go into these T-Mobile stores to update your account, change your phone, transfer data, etc. Call 611 for customer support for any general concern or technical support at 1800-692-7753.

Came in to get my pickleball paddles through the T-mobile Tuesday offer. Not usually the T-mobile…read morestore I go to since I'm just visiting Temple for the month. However, I was greeted quickly and got the paddles promptly. Note - if you're coming to redeem a T-mobile Tuesday offer in Temple, go to this location. I don't believe the Metro stores have them nor the kiosk that they have in the Sam's Club. I went to the latter since it was the closest not knowing this was the case, but Stephen was helpful in telling me to go to this location.

I just wanted to take a minute out of my busy and chaotic schedule to congratulate one of your team…read moremembers in your Belton local office. I have only visited your office twice in Belton and both of those times I have had a wonderful helpful experience from the young lady in the front desk by the name of Alexandria to help me out. Unfortunately, I did not get her last name, but both times that I have been there Alexandria has been very kind and very helpful. Her politeness and kindness in taking the time to help solve my issue made me feel like I was dealing with family. Alexandria is a wonderful and great asset to your team in customer service. Please take the time to thank this young lady for her great performance in customer service, I wish you'll happy holiday and once again thank y'all so much for the great experience. A Satisfied Customer, Juan G.

Our internet with them goes down until a technician comes the next day to fix it. This has been…read morehappening about twice a week. Before, it was every other week, but now we're without internet for 24-48 hours each week in Belton, TX. When calling support, I'm put on hold for 20-30 minutes, and I often have to call back several times just to get an appointment scheduled. Not to mention, our monthly bill is over $150 for this unreliable service.

The Belton store has the best customer service around. They helped me when i first switched from…read moreCricket to T-mobile and i was so happy i brought my whole family over and they set them all up with free Iphone 14s this was over two years ago and i'll happily make the drive from Temple to Belton just for the customer service. The two t-mobile stores in Temple lack in customer service (the new store on Adam's does have pretty decent service) but doesn't compare to Belton. I'm a customer for life

I don't usually write reviews but this place needs one. I brought my iPhone into this place after I…read morewas directed by the T-Mobile Tech site to do so in order to receive another iPhone after my first had been unable to activate. They looked at it and stated that I needed to take it to the Best Buy Geek Squad which I thought was unusual. Shouldn't a T-Mobile store want to keep things in-store and not go to a third party? After driving 20 minutes toward Best Buy, I ended up at another T-Mobile store in Temple (145 Westfield Blvd.) They were awesome and gave me a replacement phone with no issue. Be forewarned, nothing against it, but T-Mobile Belton is owned by a third party (franchise) and T-Mobile Temple is owned by the corporation. I have learned that this is a Big difference. Please take your business to the Temple store instead.

Stephen and the team at AA Solutions are prompt to respond, good at what they do and fair in…read morepricing. We'll use them again in the future. Thanks!

From the owner: Personalized Installation…read more We tailor to any custom requests or needs to provide you with the best cabling infrastructure to ensure optimal connections.

Stopped by this T-Mobile today planning to buy a new phone. One employee was helping someone, and…read moreanother was with a customer. The one I thought might help me didn't even finish with her customer she just got up, hugged them (pretty clear it was a friend or family member), and went straight to help another family she seemed to know. Never said hi, never acknowledged me, nothing. I stood there for about ten minutes just waiting. I'm not trying to be a difficult customer, but a simple "I'll be right with you" goes a long way. Ended up leaving and taking my business to AT&T

Worst customer service ever. walked in and stood around for 15 minutes before someone greeted me…read morethen at the counter watched the employee text on her phone for 7 minutes only for her to walk away without saying anything. then she said she couldn't help me I had to call in. called in and was told they could've done it at the store. incompetent and lazy