I want to thank Caleb for his exceptional customer service and honesty. I had a small crack on my…read morelaptop screen and wanted to get it repaired before it spread. When I showed Caleb the crack and explained my concerns, he surprised me by advising, "I think you should wait it out." At first, I was a bit confused, but he explained that the crack was in a spot where it was unlikely to spread, and in his opinion, the cost of repair wouldn't be worth it. I truly appreciated his candid and straightforward opinion --he could've easily taken my money, but instead, he gave me valuable, honest advice. I will definitely be coming back if my computer screen gets worst and with any other electronics that need fixed!

went there to fix my XR. due to delayed parts and for the phone being an older model with needing…read moremore put into it. They went ahead and gave me a newer phone! I'll tell ya that customer service is what I'm talking about. type of business that cares for the customers more than the money. the more you take care of customers the more business you will have. absolutely amazing business!

Came in to get my pickleball paddles through the T-mobile Tuesday offer. Not usually the T-mobile…read morestore I go to since I'm just visiting Temple for the month. However, I was greeted quickly and got the paddles promptly. Note - if you're coming to redeem a T-mobile Tuesday offer in Temple, go to this location. I don't believe the Metro stores have them nor the kiosk that they have in the Sam's Club. I went to the latter since it was the closest not knowing this was the case, but Stephen was helpful in telling me to go to this location.

BEWARE, of these T-Mobile Representatives sharing your personal data such as Driver's License…read moreinformation, phone number, etc. to scammers, gang stalkers, and hustlers within the community. While in-store trying to change my phone#, the representative tried to push certain numbers off on me. Typically these phone#s have constant scam calls and FaceTime scam calls. I wanted a particular area code & zip that I mainly conduct business. Then the representative reads my new number out very loudly in front a room full of men. This was to communicate my personal data to the scammers in the store seeking to get customer data to compromise their phone. The new phone number I received was hacked and the entire had to be reset with all logins & passwords changed within 24 hours from the in-store visit. Do not go into these T-Mobile stores to update your account, change your phone, transfer data, etc. Call 611 for customer support for any general concern or technical support at 1800-692-7753.

Great Service & if ever you want to buy a second hand cell tell the person to meet ya at Geeks &…read morethey can verify that it's all good to go for a small fee. Wise thing to do. Thanks a bunch GIO Manager & Jordan‼

I broke my charge cord end off in my iPad and these guys were great!! Had it fixed in minutes!!…read moreThank you again!!!

After 20 years with Verizon i decided to try Cricket. I went into a store at 1225 S. 31st St in…read moreTemple, Tx. The young girl was very nice. I checked out their phones and i decided on one. They did not have a very good selection. Only about 6 or 7 phones if that. I asked if the phone had a case and she said no. I decided to get the phone. The young girl asked me what my password was and i didnt say anything because there were people around me. Then she said it louder Sir what is your password. So i gave it to her because i would change it after I would leave there. I ordered my insurance for phone. I wasnt impressed with it but very terrible selection. I told her i wanted the 30.00 plan, she said with the phone i have i am not allowed to have that plan. Later on a nother worker came in and told her i could have that plan. She wanted me to take a 50.00 plan and even that came with extras i would have to pay. Anyway, i did get the 30.00 plan and left. The next day i went to the VA hospital for an emergency. While in the ER my phone was stolen by a nurse. I saw the nurse and the phone. She was trying to get into it but couldnt. When i asked to see her phone she got up and scurried away. The Drs released me a few hours later. I went directly to Cricket at 1225 S.31St i asked the same young lady to turn off my phone so i didnt get any long distant calls. She replied i cant do that until you buy a new phone. I asked her if she was crazy. I told this kid i dont need to buy a phone i had ordered the insurance. I said if someone steals your phone its common sense to turn off the phone. I was so angry at her for being a twit that I left. The next I returned and the little girl said i was told by my boss i could of shut the phone off. She then handed me a cheap 78 or 79.00 phone. When i got home i went to write about the phone to Cricket personnel but the computer kept telling me all the information was wrong. Long story shirt this employee put the stores zip code in instead of mine. I went in the next day told her i would like to buy a more expensive phone she said sure i can give you a deal. For 200.00 you can go up to the next level. I said well i spent about about 125.00 for phone then 80.00 for other phone she said no the first phone was only 75.00. (If it was 75.00 and she gave me a cheap phone, none of that made sense. My son called me on the phone and left a message. Cricket erased the message it said after certain amount of time messages will be taken off. Then when i talked to Cricket they said we didnt remove it. My son was in Military and died had to go out to Ca to funeral. I asked Cricket to put my sons last words to me and the lady said sorry your son was killed but we cant put message back. I am so disappointed with Cricket. If you all have messages from loved ones who were killed better have them go to another company so you dont miss their last words. Cricket is good for price but not really for their phones. I found an excellent Cricket in Waco, TX The young lady was Super. Go there they are a 5 star store (Boy say that real fast 3 times) Anyway, thats my story. I dont know how long the young lady worked at the store where i had to use insurance get another phone. She was young and i realuze we all make mistakes. If she wasnt trained then its not her fault. I am hoping she has done better with the job. I wish her the best.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Temple store today.

Competitive pricing, unbeatable speed! Manny also has tips to prolong console life. 1,000% will…read morereturn if I have any more troubles! Fixed my PlayStation 5 in under an hour 30 minutes!

I lost my telephone in the mall. Sabin gave me privacy on his computer when I logged into my phone…read moreaccount. He and his coworker told me exactly where it was and it was waiting for me. My Heros! Thank you for your kindness! May you have much success!

I normally dread going to the Verizon store. However, I had a blast purchasing a new phone today…read more Latisha and Kelsey were an absolute pleasure and somehow managed to add more sunshine to an already sunny Texas day. Helpful, knowledgable, and willing to listen to some aimless rambling. Thank you for being AWESOME!!! P.S. Tell the suits to lockdown the swift access on all the IOS devices.

After putting it off for several months, I was finally forced to replace my old phone (it stopped…read moreaccepting/making calls). Milah was extremely helpful and patient, considering that setting up my new phone took a little longer than usual because of the state my old phone was in. Milah was fantastic and made my experience more like visiting an old friend! I had to visit the store a couple of times afterward (no issues) and Dom and Tyrell were also very friendly and helpful! Kudos to all of you, but especially to Milah!

Tanner went above and beyond to restore data from my wife's old phone into the new one. Her old…read morephone was damaged and it was not easy.

Went in to buy 2 lines... had to unlock all 3 credit reports.. Went back the next day and ended up…read morebuying a phone and trading mine in after stating at least 10 times that I needed to keep my existing line active. When ATT offers you a "rebate" for your existing phone they don't credit you that amount, they spread it out of 36 payments. You are paying for the phone and then using that credit to pay off the interest? So after paying 300 and getting my credit, I owed $0 but it still increased my monthly payment by over 100/month. The $1000 phone is now $3600 over 3 years? Seriously? I brought it right back. Did I get a refund? No. When my existing line was added to the new phone, the phone was "blacklisted" so they will not refund it until it was "de-blacklisted" - in violation of the Texas law. I didn't transfer the line, they did and they should have known. Finally they sold me two sim cards and neither works. As an IT contractor I HAD literally 100's of 2FA codes that were lost in all this back and forth. I will literally waste weeks of billable time to straighten this mess out. Complete incompetence.

Went to this AT&T location to transfer my phone line and obtain internet service for my home. Easy…read moreto make an appointment and check in. I didn't wait long and the music was nice to listen to while waiting. I was paired with Desean and he was an absolute delight to work with! He was friendly and took his time to help me set up my account. Ensured I got all eligible discounts, auto pay set up, and confirmed all information prior to me leaving. The bundle deal I left with is a much better value for services than what I had previously. Overall, very happy with my choice to come here.

The staff at this location is so rude. I asked for help with prepaid and the person working told…read moreme she was not trained in that and could not help me. I asked about how to pay my bill and she rudely said, "no idea." She had such a "I don't care" attitude. I tried to speak to the manger and she was just as rude. It made sense that the staff would be rude since the manager is also rude. It costs people nothing to at least be polite. I did notice they were very friendly to a guy who was about to spend $1,200.00 on a phone. So, if you will be spending money, you might get good service. But, if you need customer service, avoid this location.

Trying to switch/upgrade phones, using the online services for info before venturing into the…read moreTemple storefront. So far, 2 out of 3 reps have succeeded in naffing me off enough to end the call before I got everything answered. This is after two free range salesmen ghosted me after vowing to "I'll take care of the switch and upgrade". So far only one phone rep. has been helpful, without giving me the creepy skivvy salesman vibe. Will update after my store visit, hopefully the rating will improve.

The worst,our already awful cable/internet provider Cox was bad really bad but the only game in…read moretown.And now theyve changed to this even worse lot.A truck took out a cable wire in our street which only affected us and after what felt like hours of many calls its still there five days later and we finally had to cancel our services after two cancelled(by them)apountments and finally a truck showed up and left without anyone even getting out.Good luck,avoid if you have a choice.