I went to this store because I was in the area but i regret it now. The store has no AC and it…read moreseems like they are remodeling it and I can understand that but there's dust everywhere. The worst part is the costumer service I received by one of the associates. She was very rude so I decided to leave. It seems like she didn't want to be there at all. So yeah never coming back!

Went to this AT&T location to transfer my phone line and obtain internet service for my home. Easy…read moreto make an appointment and check in. I didn't wait long and the music was nice to listen to while waiting. I was paired with Desean and he was an absolute delight to work with! He was friendly and took his time to help me set up my account. Ensured I got all eligible discounts, auto pay set up, and confirmed all information prior to me leaving. The bundle deal I left with is a much better value for services than what I had previously. Overall, very happy with my choice to come here.

BEWARE, of these T-Mobile Representatives sharing your personal data such as Driver's License…read moreinformation, phone number, etc. to scammers, gang stalkers, and hustlers within the community. While in-store trying to change my phone#, the representative tried to push certain numbers off on me. Typically these phone#s have constant scam calls and FaceTime scam calls. I wanted a particular area code & zip that I mainly conduct business. Then the representative reads my new number out very loudly in front a room full of men. This was to communicate my personal data to the scammers in the store seeking to get customer data to compromise their phone. The new phone number I received was hacked and the entire had to be reset with all logins & passwords changed within 24 hours from the in-store visit. Do not go into these T-Mobile stores to update your account, change your phone, transfer data, etc. Call 611 for customer support for any general concern or technical support at 1800-692-7753.

Came in to get my pickleball paddles through the T-mobile Tuesday offer. Not usually the T-mobile…read morestore I go to since I'm just visiting Temple for the month. However, I was greeted quickly and got the paddles promptly. Note - if you're coming to redeem a T-mobile Tuesday offer in Temple, go to this location. I don't believe the Metro stores have them nor the kiosk that they have in the Sam's Club. I went to the latter since it was the closest not knowing this was the case, but Stephen was helpful in telling me to go to this location.

Aurora is the only person you should do business with at this store…read more Went in to get a watch today and our girl was off. I will not ever step foot in that building again. I've never ever met a more rude bunch of so called sales people in my life. I could tell you everything that happened but, it would turn into a novel. I would turn them into mgmt but, I understand it will not do any good because that is the vibe at this store from the managers down I wished Aurora worked at a different store as she is excellent but, the rest are a poor excuse for good help Stay away !!!!!!!!!!!!!

All the managers here need to be fired. The amount of people i had to talk to too figure out my…read moreshipping problem was unacceptable. I talk to these people 4 different times on the phone and THEN drove 30 mins to the store to be told to call the 611 customer service number. I would give these people and this store negative stars if i could. If you value your time, read the other reviews and take notes because they are all true. NEVER do business here. AURORA was the only competent person and she needs to take over.

The Belton store has the best customer service around. They helped me when i first switched from…read moreCricket to T-mobile and i was so happy i brought my whole family over and they set them all up with free Iphone 14s this was over two years ago and i'll happily make the drive from Temple to Belton just for the customer service. The two t-mobile stores in Temple lack in customer service (the new store on Adam's does have pretty decent service) but doesn't compare to Belton. I'm a customer for life

I don't usually write reviews but this place needs one. I brought my iPhone into this place after I…read morewas directed by the T-Mobile Tech site to do so in order to receive another iPhone after my first had been unable to activate. They looked at it and stated that I needed to take it to the Best Buy Geek Squad which I thought was unusual. Shouldn't a T-Mobile store want to keep things in-store and not go to a third party? After driving 20 minutes toward Best Buy, I ended up at another T-Mobile store in Temple (145 Westfield Blvd.) They were awesome and gave me a replacement phone with no issue. Be forewarned, nothing against it, but T-Mobile Belton is owned by a third party (franchise) and T-Mobile Temple is owned by the corporation. I have learned that this is a Big difference. Please take your business to the Temple store instead.

Went to the store to work on my refund. Checked there were 5 people ahead of me. Two associates…read moreworking the floor, one just checking you in and just sitting there. I have seen one gentleman come out from the back and help one customer and then disappear again to the back. I understand buying a phone takes a long time but the guy checking people in could be doing something to help customers out. Then another guy shows up helps a customer then disappears again to the back. Finally after 50 minutes an associate comes to help me. She gets on the phone and the representative tells me I will have to wait 15 more days till my check is cut. Not the answer I was looking for. I do not understand why it takes over a month to cut a refund check to their customers.

Just had a wonderful experience with Stephanie. Instead of paying for two phones at two different…read morecompanies she suggested I just add a line for a much cheaper price than what I'm paying for AT&T. I recommend this store if you need to save money on multiple lines. Very friendly staff. I enjoyed my time here.

Knowledgeable and full of great advice. I'll be back to up grade! I wish I could remember the young…read moreman's name. He was so helpful. Go this place might surprise you.

I was visiting from out of town and decided to purchase a new phone. I was told my data transfer…read morewould only take about 45 minutes. The download took 18 hours. By the time I got to my home state my new phone stopped working. The reason it stopped working was because I was sold a 256g phone but had a 512g phone. All of my data was not able to transfer. Before going to my local store, I didn't realize what was happening, so I was making sure my new phone was able to access all the app with usernames and passwords. I went to my local store because now, I'm not able to send/receive text and calls. I was deleting apps off the old phone because they are now on the new phone. The rep at the store in my home state realize the issue and told me I will be charged a restocking fee of $55 because the phone box has been opened and if I want my phone to work, there is no way around it. So now, I had to upgrade my phone from 256g to 512g, pay taxes again on the 2nd new phone, lost alot of my apps because they wiped the first new phone cleaned and reactivated my old phone. What a mess! Now, I am out of money, a new phone and have to wait 7-10 days for the new phone because they are not in stock. Is it not so hard for the reps to view the gigs on the current phone and ask do I want less gigs or not? I was also told I would have to call customer care and ask them for the restocking fee of $55 back because of the error of the rep. I understand errors are made; however, the cost and time lost falls on me, the customer, with nothing more than an apology. I will NEVER purchase a phone out of state and from a non( PRIME) AT&T store again.

Great customer service, fast repairs, and very reasonably priced. The people here seem to genuinely…read moreenjoy helping people, not just chasing money and making sales. If you need an iPhone repair, Longhorn is your best bet in Round Rock.

Got hit with the classic "why today?" Mac hiccup and needed a no-nonsense fix. Longhorn Mac Repair…read morecame up with solid reviews and quick turnaround, so I gave them a shot. Atmosphere: Nothing flashy--just functional, which is exactly what you want when your laptop is on the fritz. Service: Friendly, efficient, and communicative. They're good about quoting before work starts and answering questions clearly (even after hours in some cases), and they'll tell you what can be done same-day vs. what needs parts. I spoke mostly with Patrick and he was very cordial and to the point. These guys know what they are doing, since most of them are former Apple specialists. Notes/Tips: Call ahead or request a quote online if you're on a tight schedule. Bring your charger if the issue seems power-related--it helps them test faster. (General best practice.) Definitely my top recommended for any Apple based repairs needed

I've had a terrible experience with this AT&T location. I was given false information multiple…read moretimes, both in person and over the phone, which caused me to waste hours and make several unnecessary trips back to the store. Their billing practices are also deceitful -- they added hidden fees to my monthly bill and auto-enrolled me in services without explaining anything. Overall, the customer service was disappointing and unprofessional. I do not recommend this store to anyone.

We went to this store to get new phones and transfer service from another carrier. 5 trips to the…read morestore later we have two working phones. But, my first bill from AT&T billed me for service for an iPad I don't own and we were over billed for initial services. When I asked them to cancel and remove the iPad I don't own they also canceled service to the one I do own. Then they didn't seem to be able to restore the service. Very disappointed with the level of service and concern. Perhaps their other stores perform better. I recommend avoiding this store.

Ordered and paid for a phone online, then they sold the phone I paid for! No apology, no…read morecommunication until I called inquiring about not getting an email about the phone being ready for pickup. Only excuses and a* well that is how it is* not good business!

AT&T Bryan location promised me and my husband a deal to turn in our phones for $350 credit towards…read morenew phones, they reviewed our old phones and said we are good to go to trade in. we transferred our data to our new phones and had 30 days to bring back our old phones after the transfer of our data finished ( takes a few hours which is why we brought it home). we brought back our old phones they decided then that it was no longer allowed to be traded anymore for the credit, only the value of the phone (which they said would be like $20). but it was also past 14 days so it was past the time to return the new phones. manager got involved as well and they didnt say anything other than staring at me, saying nothing and just waiting for me to respond and that " the previous person should've never accepted this due to a scratch in the glass".

TRADE IN SCAM I did their promotion where they took my old…read morephone and supposedly gave me $1,000 toward a new iPhone, with the catch that I'd be in a 36-month contract. I agreed, thinking the trade-in value would truly cover the cost of the new phone over the term. What they didn't make clear is that if I leave early, I still owe around $700 on the phone, even though they already took my old phone as part of the deal. So AT&T has my old device and still expects me to pay hundreds of dollars if I want to get out of the contract before the 36 months are up. This feels incredibly misleading and unfair. Had I known I'd basically be trapped in a 3-year commitment with a huge bill to escape, I never would have agreed to this promo in the first place. AT&T's promo sounded great on the surface, but the reality is it's a long-term trap. I feel like I lost my old phone and my flexibility as a customer. I will not be doing business with AT&T again after this, and I strongly recommend that anyone considering their trade-in "deals" read the fine print very carefully and think twice.

BEWARE OF TRADE-IN SCAM, BEST BUY GIVES THE FULL TRADE-IN VALUE. CALL FIRST, DONT WAIT…read more I went to this location because my phone is "worth $830 for trade in". The new iPhone 16 Pro Max is $1199. After an hour long wait, they say my phone is in perfect condition, and I will get $800 off! When I ask the monthly price of the new 16 pro max with this trade in value, they quoted $37/month for 36 months. THAT COSTS MORE THAN 1300. WHERE IS THE TRADE IN VALUE? The staff insisted that it would cost $55/month without the trade in. I went across the street to Best Buy, they offered $10 per month or 1 time payment of 370 + Tax. I can't fathom how this brazen scam is still allowed. Best Buy all the way.