Sorry to break your heart about Leo, he SCAMMED us. He pretends to be nice and be giving you the best deals and gifts. After we purchased a new phone for my husband and upgraded our plan he came back with bunch of sunglasses and three trackers who he gave us for "free". He asked me for my phone to activate them and never disclosed we would be paying for the service. I figured it out later on my bill and by that time T-Mobile told me it was too late to return them since the 14 days had passed. So if I cancel the service I have to pay for the devices about $140 dollars . Honestly why would I even want three trackers? I haven't even used them. It was dishonest, and we would never trust T-Mobile again after this incident. Ive been a customer of them for about 15 years. Trust is broken read more

T-Mobile - Scammers!! - Mobile Phones Near Me - San Jose, California

Leo put me on a family plan when all I needed was a phone upgrade. Horrible sales rep with no valuable skills or willingness to help customers, and ones like myself that have been with T Mobile for 4 years now. He put me on a family plan telling me it would be the same price as my previous monthly bill. Though I looked at my account and saw I'd be paying $100 more a month for the next two years. He's a really great salesman, super manipulative, and always asking "know what I mean?" when you wouldn't know what he means. He added 4 random lines to my plan! He told me my upgrade came with free AirTags but I ended up paying for them. I don't want to activate them because I feel like he's going to secretly charge me for some kind of subscription. People like Leo are the ones you need to watch out for. They will rob you. This is the first time I've been to this location and it was the worst experience I've ever had. The entire staff was blasting crap tunes, and screaming profanity while I was trying to understand the contract Leo was selling me on. They all need training. Every other location has put me on a great plan for an awesome rate and I was extremely happy with every experience. Please save yourself time, money, and trust by not going here. read more

T-Mobile - Random lines - Mobile Phones Near Me - San Jose, California

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I recently visited T-Mobile store on Blossom Hill and Almaden 5353 Almaden Expressway, next door to Baskin Robbins Ice Cream, facing Blossom Hill Road. and encountered exremely poor service from the manager. After explaining my issue, the manager responded with condescension and a lack of professionalism. Despite my attempts to resolve the matter, I was met with dismissive behavior and no solutions. This experience has left me questioning T- Mobile's commitment to customer satisfaction. I hope they take this feedback seriously and improve their service standards. read more

Employees couldn't keep track of who came in first so after waiting 20 minutes I was skipped. When I asked about it, they were confused. Maybe give out numbers or figure out a better way to keep track!?! I was about to switch from ATT to them, but walked out. It's to much of a hassle to switch. This is after spending 2 hours on the phone getting it all set up the day before, only to find out they messed up on shipping and in order to correct it, they had to cancel my contract, and re do it. C'mon Tmobile, get it together! read more

Terrible location, would not recommend going here. I waited 20 minutes for the guy to tell me he can't change my phone screen because I'm not an "authorized user". Mind you I literally had my phone screen changed from this location a couple days ago no issue. His response? "Oh some people will just do it to get it over with". Ridiculous read more

Extremely poor customer service at this location. I went on a slow Friday morning around 10:30 am yesterday. My experience started first walking in without being acknowledged or greeted. Mind you there were only 4 people in the store besides me, two workers and two customers. A quick hello could've done the trick, whatever I let it slide. I then proceed to wait for 20 minutes, still not one employee has said a word to me. Another customer walks in and they greet her by name and very welcoming, I walked right out. My issue is, since when do we pick and choose who we provide decent customer service to? I was there just to get a screen protector changed that could've taken a few minutes. Instead, I was met with rude employees and discrimination. I happened to be in the area which is why I went to this specific location, never again. Blossom Hill and Snell location is my usual and is ALWAYS welcoming. read more

I went in with a frozen laptop and left shortly with a repaired one, but more important to me is the team spirit among the staff. read more

T-Mobile - Mobile Phones Near Me - San Jose, California

Amir and Leo helped me switch carriers to T-Mobile. I especially appreciated that Leo set everything up for me.

I was there around 7pm. The door is locked! I see staff inside! Hours on the door says open until 8pm! read more

The store manager helped us and it was not a great experience. He was not only rude but also intentionally trying to sell me plans without disclosing any information and was trying to mislead/lie to me me on the plan details. He got a plan for my partner's phone, but label the color wrong, also cause her phone to not work for 24 hours until we went to another T-mobile location to fix it. Overall a very unprofessional and unpleasant experience read more

We came in to upgrade my nieces phone. We were helped by Leo. He was the sweetest guy. He was transparent about costs and even helped us get an almost free apple watch. We walked out there not only with new devices but also happy to have been helped by him. It's not often you come across someone that takes their customer service to a personable level. Thank you Leo!!! read more

ABSOLUTELY THE WORST! Do NOT go to this store EVER. This has to be the worst service I've ever received in my entire life. So bad, that I had to write a negative review. I went in there to buy a bunch of iPhones for work (over $10k) and the salesman and manager were so rude, I just straight walked out. I asked if I could buy the phone by itself without a service plan, and they both gave me rude looks and told me, does this look like Apple to you? Do you see an Apple sign in the store? No, this is T-mobile, we dont do that here. And then told me I could leave now! WORST EVER. Never been treated like this ever at any store. Walked down the Apple store and they gladly took my money and my business. WOULD NOT GIVE THESE PEOPLE 1 CENT. read more

Super rude employees! A guy named Rudy was such a jerk! Go to the store on Union. They're so much nicer!

Customer service is terrible, everyone is rude and the workers all act like they hate their job and don't want to be there. Go to another location trust me. We were helped but Amir, I wanted to come in to upgrade my phone and buy a new one. He was extremely pushy and rude, kept saying I "had to" buy a screen protector and a phone case in order for me to be able to purchase the phone or else he would have to order the phone and I'd have to wait to get it even the phone was right there in his hands. What I thought was going to be an exciting day for me turned frustrating and disappointing. read more

I have now been with TMobile for about six months although my previous carrier was a Ting which rides on top of the TMobile net work for GSM. I would write their customer service as five star but their net work as four-star which is the rating I gave overall as net work is key. I do appreciate their home ISP option as well, it started at $50 a month for unlimited data including the Hardware rental. Now I hear it is 60. read more

Horrible experience I was trying to buy AirPods and I kept on hearing inappropriate comments by one of the workers named Rudy. He was making fun of Muslims and kept mentioning drinking. I found that very inappropriate. read more

No help. This store is horrible and has an employee just sitting down playing on her phone while we sit waiting for anyone to help us. Crazy. This store isn't corporate and it shows read more

On my first visit I received the information needed to switch from AT&T to T-Mobile. On second visit my wife and I met with Leo who guided us through the process of switching accounts and setting up our phones. The service was excellent, efficient, and very clear. We are very happy with our new arrangement and with Leo's excellent service. I would recommend this T-Mobile outlet. read more

I do not think the business owner has any idea of the quality of service delivered to its customers at this location. 1) Every time I go there there is an excuse that the computer is down and I have to wait. 2) In another occasion, they made me wait, and meanwhile, I noticed some girls (seemingly of Latino origin) were playing with a dog. I thought they were customers also waiting. It turned out they were the store people making the customer wait while they were playing. They were quite rude too. This time I will trycustomers a different store. read more

Called to confirm location and they seemed friendly on the phone. I am in front of the store now. It says OPEN but nobody is there. I keep calling and nobody picks up the phone now. It's not even 5pm - they are supposed to be open until 8pm. read more

Absolutely worst customer service I have ever had in any retail store. It was a simple my phone won't turn on, I need a replacement. Phone was already picked out by doing online shopping, I just needed activation and my sim card switched. When I arrived at the store the sales clerk was sitting on 1 of 2 chairs outside, talking to his coworker while a tablet rested on the leg of the empty seat. When we asked if the store was open, since he was blocking the doors, he said yes. He walked inside ahead of us and we explained we needed a new phone. My mother found the phone and asked if they had it in stock. He said we needed our bill paid. Done Then when we asked about switching over the sim card he said "no one told me about that. I dont know how to do that." Needless to say he wasnt helpful after that or before that even. I would never go in this store again read more

I did the family plan today. Korynne and Carlos were both professional and They answered all of my questions politely. I was satisfied with my experience here. Thank you very much! read more

Honestly the worst customer service I've ever experienced. Robert is extremely unprofessional and rude - doesn't know the first thing about customer service. He literally told my 75 year old dad "shhhh, I'm talking," told us we were lying, and said "bye, get out" among dozens of other rude things. I worked at a company that actually has good customer service (Nordstrom) and if I had ever talked like that to a customer I would have been fired. Avoid this T Mobile location at all costs. read more

I would give the Almaden Plaza store ZERO STARS if I could. After receiving several notifications from T-Mobile regarding a free upgrade to a 5G cell phone, I called this store to ensure they had the specified phone. Kanwall answered the phone, but proceeded to carry on with a parallel conversation at the store. I had to repeat myself at least three times, because he was clearly not listening to me. When I asked if he was talking to me or somebody else, he told me that I would need to physically come to the store so he could check my account and answer my questions. He also identified himself as the store manager in a self-important manner, as if that excused his rudeness. Since the other two T-Mobile stores closest to me did not have the phone in stock, I drove to this store. When I came to the store, Kanwall told me that, in order to upgrade my phone, I would need to switch to a plan that would increase my monthly payments by $35/mo. I showed him the notifications from T-Mobile, which did not mention any need to upgrade my plan. He could not care less. After leaving the store without solving the problem, I contacted T-Mobile Customer Service and Achilles added a notification to my account indicating that the upgrade did not require me to change my current plan. I contacted the Almaden Plaza store, and since Kanwall was gone for the day, I spoke with Rebecca. I explained that I had come to the store earlier to upgrade my phone, and Kanwall refused to do so without selling me a plan upgrade, but T-Mobile Customer Service had added a notification to my account that an upgrade to my plan was not required in order to get the new phone (as a switch deal for my old phone). Rebecca then told me that Kanwall made the rules at HIS store. Apparently, the Almaden Plaza T-Mobile store is franchise-owned by a rude and self-important person, who cares little about honoring T-Mobile's promotions/plans. The good thing about this bad experience, is that I now know that the best way to get top-notch customer experience at T-Mobile is by going to a Corporate store (which is owned by T-Mobile), not a franchise store. After my bad experience at the Almaden Plaza T-Mobile franchise store, I went to the T-Mobile corporate store at Oakridge Mall. Soon enough, I was leaving the store with my new 5G phone, free of charge, while keeping my current plan. Ed also made the phone transition seamless, by transferring all the data from my old phone to the new one. What a difference! I take this opportunity to give a shoutout to T-Mobile's excellent customer service, in particular Achilles, and their 5-star 3G phaseout plan, which is helping people who cannot currently afford to upgrade their cell phone to 5G. I have been a loyal T-Mobile customer for over 7 years now, and greatly appreciate how they value my business, even though I do not have an expensive plan. Here is to another 7 years! read more

I'm T-Mobile customer more than 6 years . 4 weeks ago I and my husband walked to this store to trade in our phones. We purchased 2 apple 12 pro . They had not have any in stock and they ordered. 2 weeks later phones arrived. From this moment problem started. My old phone had great memory and new phone only had 125 (if you want better memory you have to directly shop at apple). I asked them to help me for transfer and active my phone. John John helped me. He open iCloud and asked me to pay for extra. Then he could not transfer he had problems and told go home and use your WiFi. I did and end up with problem. I went back to store and asked for help John John ignored me and when I asked him several times for help. Very rude way when he was watching football he told me he is there just to sell phone not deal with other problems .... the other two employees were not friendly too ... now after only two weeks my husband phone for no reason got frizz and is not working at all . He went to same store and he got same response. They are there to just sell. Apple should go down with bad quality and bad customer service. T-Mobile should be embarrassed to have this kind of employee in their team. For sure I will close my family account with T-Mobile soon and my next device will not be apple. Big shame on this store who are there to just sell. read more

So I'm reading through some of the other reviews here, seems like either love or hate, 1 star or 5 star with most tmo locations. Last night, the TMO at the Westfield Mall Oakridge tried to unnecessarily tack on an extra "Upgrade Charge" of $25 for simply moving my daughters SIM card to her new phone. Disgusted I walked out, wrote a bad review, and sent a link of the review off to their corporate overlords. I was ready to start shopping for a new carrier, but I'm glad I gave this store down the street a shot. There I met up with Robert (We have the same name dude!) I explained my terrible experience down the street, and he did everything he could to make the experience with him better. Working with him felt more like talking to a buddy, and less like a sleazy car salesman. He took his time explaining what my new charges would be for adding my sons line and upgrading my plan. Not only that, but a few nights earlier when I visited, he turned me on to how I can get a %15 discount on my plan through my employer (which I signed up for today) We upgraded my plan to the 1 plan, added a line, and because he was not trying to oversell me, I decided this guy earned a bonus. My wife has been wanting to upgrade her iPhone 5 for a while now, so again, Robert came to my rescue and turned me onto another great deal. With 0% financing, I could upgrade my wife to a iPhone 7 for 1/2 the price. I couldn't refuse. Now everyone in my family is happy. Kids have some decent phones that I wish I would have bought from Robert, but that's OK. Wife has her phone, our new plan has enough data where we don't have to sweat the kids watching videos, I'm getting a discount on my pre-existing netflix account (TMO covers the difference between a basic and a pre-existing ultra plan) and we're all set to play some Pokemon Go together. I'm probably not going to sway those that had a bad experience here, but let's say you had a bad one down the street at the mall, you should give these guys a try. It was so nice to have someone that listened, and took the time to get us set up. Thanks again Robert. read more

Do NOT use this store! Manager is terrible. Held my phone for 3 months before sending back! Made multiple calls to T Mobile and I had to continue paying full price until he returned the phone. After threatening to get an attorney, he finally sent it back, Three months later. Had to make 6 trips back to store, plus another T Mobile store to help me in getting what I was supposed to get from T Mobile. I changed from Verizon because of customer service, but this store puts T Mobile to shame! read more

I don't know if it's this branch or what. Went to transfer from att to T-Mobile. The lady Rebecca was nice enough and helped with the transfer. Then brought out a couple of devices, a car device and a tracking device asking me to choose one and that they were free for new clients. I chose the tracker. She did not even mention the cost associated with it. It was $18.99. To me that's false advertising. I went back to return it and talked to the manager, kanwal, he said it was the insurance on the device and he'll take it off. Well he did take the insurance off, but I'm still getting charged $10/month. I went back again, each time having to wait half an hour and more. Was told to come back since only the manager could authorize the return. Sheesh! Went back again today and the manager tells me it's over two weeks and they can't do any returns and they'll have to cancel the contract and charge me $92. All this time wasted and the run around for something I don't want or need. Not to mention the $10/month cost I'm stuck with for a device that has not even been opened and was supposedly FREE. So please ask questions if they say that something is for free, because they don't volunteer the associated cost. read more

Won't take cash payments two months in a row. Too many excuses. You need to fix your system so they're more reliable. what if someone wanted to buy a phone with cash. read more

Kudos to Bell and Leo for fantastic customer service. I had arrived at the store upset after having received conflicting information regarding legacy Sprint contracts and I was in need of guidance as to how to proceed. They were very knowledgeable about the devices and plans and offered patient explanations and responses to all of my questions. In addition, they offered creative solutions. I left the store much happier after they saved me both time and money. Thank you, Bell and Leo! read more

Save yourself the headache and avoid this T-mobile store!! The sales person in there that helped me was a total and complete liar! We went in to get a phone for my child and he talked us into trying their internet (totally my fault for getting sucked into it). The sales guy told us that we could try it for 3 months at $25 a month and that if we were not happy we could just return it no problem. My husband asked multiple times how to return it and the guy said, "no problem just bring it back here to the store and we'll take it back no problem!" HA! What a lie!!! I'm thinking that he must have gotten some kind of incentive to get people signed up to their internet service. Anyhoo, we took it back home and set it up same day, but it didn't work!! We have to have it set in a window for it to even get a signal, and the signal only worked in that room! Horrible! So my husband went back to the store to return it and a different sales guy helped us as the previous one had already left for the day. This new guy said that they don't take back the internet box and they we would have to call customer service to set up a mail in return with them. So my husband came home and called and our account showed that we had been charged $75 all ready for the box and it took my husband 2 hours on the phone to get our money back and get this boxed returned to T-Mobile by mail. So upset at the deceptive and lying this stores employee did! read more

carlos was awful. It took him 7 minutes for him to acknowledge my presence in a empty store. I informed him that I was a sprint customer and he told me He couldn't help at all. He said that it's not their job to work with sprint customers. He immediately dismissed any other question I had. Now I do not know where to go because I thought sprint was a part of t-mobile and no sprint store exist. Very dissapointed with this store. I wouldn't wish anyone to have to deal with the incompetence of this poorly managed store. read more

I'm a new customer to T-Mobile and we had fantastic service from Curtis and Hien and Emily Five new phones for my entire family and I'm a contractor and these guys made it very simple for me to understand the phone pricing and the service plans. I told them the service provider I had currently had and they told me my options and the deal was done. BEST SERVICE !!!!! read more

bad service, tried to rip off customer out of free things

It's cheaper, good service, my calls go thru, and people are friendly, I rarely have to complain, when I do the service is quick and to the point. I switched from Verizon because coverage is better but the price kept going up and up and up. Keep grow Tmobile so you network exands! read more

Been with Verizon for over 15 years and was ready for a change. Went to multiple carriers before getting to T-Mobile and as soon as we met Joseph, we were sold. I added three more lines and phones since. Joseph is patient and extremely knowledgeable about the product and plans. He is the sole reason we have moved completely to T-Mobile. Thanks for the awesome customer service! read more

These guys lie and cheat, avoid them like the plague. We wanted to leave ATT and as senior citizens signed up for 2 phone lines on the magna Plus plan for the over 55's. They committed that we would receive $800 that is full credit for a iPhone 13 now we have returned our old iPhone X red they have billed us $800 for the phone we want our old phone back read more

I want to give a huge shout out to Joseph (JoJo) from Almaden T-Mobile! My daughter had her phone stolen and he stayed way past closing time to help me!! What a great example of Amazing customer service!!! THANK YOU JoJo!!! You're the man!! read more

Tmobile anywhere is great. This location is lucky to have a hidden gem, that jewel in the tmobile crown is named Hien. Come to him for all your mobile needs. Best salesman in the bay for last few years. I bought so many phones and opened so many lines through him and will continue to do so for years to come. read more

Let me just start off this review by saying this store is understaffed. I wanted to return a phone and there was one employee there and had to wait about 40 mins and at the end didn't get anything accomplished at all. He said his system wasn't working to return phone and that maybe it was a store issue or a Tmobile issue he suggested I open up a help desk ticket which keep in mind it can take weeks to get resolved or days meaning my 14 days would be up to return maybe even before it was resolved. I asked the representative helping us what I could do because I needed to get this resolved ASAP and he suggested I go to another store and I then asked him well what do you suggest I do drive around until I find a store to return it? His response and super snarky was yeah guess so... I was pretty upset but said thanks and walked out mind you I've worked in cellphones and actually for T-mobile before and he didn't even try to help just simply wasn't interested because it was a return. Long story short I went to the corporate location at oakridge mall and much better service with David go see him instead of these guys. Anyways I started chatting with him and he says oh they were just doing wrong process that's probably why he couldn't do return there is a different system you go through. Needless to say that's why people go to corporate stores vs authorized retailers! STAY AWAY PEOPLE not a good place or customer service! read more