Alex is the freaking man. A wealth of knowledge , a joy to talk to. If you have technology issues…read morehe or his brother can get things handled for you. They were solutions oriented and found solutions AT&T didn't even think of. Alex saw me as human , and I'll drive from Roseville to get this level of support. I wish big businesses ran their shops like Alex runs his. Repair Bros is my new spot for technology challenges.

Don't go to these guys they first charge an amount to just check your device then they are going to…read morecharge you again when your device is fixed, this is where they rip off with ridiculous price . They are just going to come up with some excuse to charge you more when your device is fixed.

I got there when it opened at 10am and still had to wait behind four people. Or maybe I'm just…read moreimpatient. On the other hand, the Hispanic guy who took care of me was very very thorough and efficient and I am sorry that I cannot remember his name but he was great!

I'm a First Responder EMT and for the past 2 years I've had recurring issues with the verification…read moreprocess for my First Responder Discount in the T-Mobile app. Normally, I've been able to resolve this without much trouble at the Douglas Blvd, Roseville location. Today I stopped by the Madison & Date location in Sacramento, and it was by far the worst experience I've had in my 10 years and 7 months as a loyal T-Mobile customer. The representative, Tay, was unhelpful from the beginning. He first claimed there was "no such thing" as a First Responder Discount -- despite the fact that I've used it for years. I showed him my driver's license, EMT license, and paystub as proof of employment, and asked if he could manually verify and update the system since nothing has changed with my job in over 3 years. It was clear he didn't know what he was doing, so I politely asked if he could get a supervisor or someone with more knowledge. He ignored my request, offered no effort to escalate, and finally told me: "You don't qualify, and there's nothing I can help with." On my way home, I called 611. The representative over the phone was the exact opposite -- professional, knowledgeable, and kind. She quickly confirmed my information and extended my discount for another year. I give 5 stars to T-Mobile phone support, but zero stars to the Madison & Date location. T-Mobile, I've stayed with you for more than a decade because of your service and support, but this is the first time I've ever felt dismissed and dumped by your in-store staff. To the supervisor of that location: You need to do better.!

I was completely lied to and misled by this company. They claimed to have fixed my iPad, but it's…read moreactually worse now ! LOL it won't even charge to 100%. Aside from misleading with pricing which the money isn't the issue!! they can keep it!! Let's not forget I was declined from receiving a receipt. How lovely. What matters is integrity and how you treat your customers, and this company clearly lacks both. Severely to say the least. After I left my first review, they retaliated by raising the price and arguing with me in-store about removing the review instead of apologizing or trying to make things right. That alone says everything you need to know about their business ethics. This isn't about money or material things it's about honesty, quality of work, and professionalism. I'll be taking my iPad elsewhere to verify if any actual repairs were made, and if I'm told that the original parts were never replaced, I'll be pursuing this further. Do better.

Many of us, if not the vast majority of the general public (including myself) need to keep our…read morephones protected and looking new. Especially when you dish out $800-$1200 to protect your investment. That could be said with my iPhone 14 Pro Max since I usually have a heavy duty OtterBox case as well as screen protectors to shield my screen and rear camera lens. This takes me on a visit to the Foothill Farms neighborhood of Sacramento where I got to check out "Cellpro". Located in a small strip mall at 5153 Madison Ave. and adjacent to Auburn Blvd., this small store has had numerous business changes (all affiliated with wireless/phone service) over the years; this includes "U.S. Wireless" and "Metro by T-Mobile". I think a cell phone accessory store is a perfect fit here simply because there just aren't many in this area. Originally, I was planning to go to the mall but you know how that can be; parking, crowds, and of course higher prices. Long story short, I needed a replacement glass screen protector for my main screen as well as the camera lens (as I previously mentioned); both protectors had minor chips in them. Upon entering which was on the afternoon of Saturday 8/19/2023 at around 2:15pm, there was quite a few customers here. Inside, you will find dozens of cases for many of the new iPhone and Android models as well as chargers, cords, speakers, and ear buds. Since I wanted replacements, I was able to get a heavy duty scratch resistant screen protector AND lens protector for $25 (including tax). Not a bad deal since many of those kiosks at the mall charge $40 for the screen protector. Furthermore, it only took a few minutes. If this place is busy, be patient since this is a one-person business. The hours are also decent as they're opened Monday through Saturday from 10am-7pm. All in all, "Cellpro" is an excellent small business with excellent customer service and a wide variety of products. I also wanted to note that they do repairs on broken screens, battery replacements, water damage, and charger port issues. With that said and done, I am giving this place a unanimous five stars to a job well done.

I went in with a couple of minor problems and they were fixed quickly. Since I have all my T-…read moreMobile items insured, I can get anything I have with them (phone, tablet, and watch fixed or replaced at no charge!

Leaving this review for Edward!! I had a bad experience at one of your other locations(see only…read moreother yelp review lol) and I came here 20 minutes later and it was amazing! He lead me through the store, was such a gentleman, clear explaining, nice banter, and this was BEFORE I told him about what I had just gone through at the last location! Sweet guy!!

This spot has the best deals got a new phone for free when I was tired of getting jerked around but…read moremy previous carrier.....I came here and Sean gave me a deal I couldn't refuse, the guys here have great customer service and are quite pleasant to be around

Best boost mobile Location I've been to yet . Service is fast & great and the customer service lady…read morewas very nice Maria M. Was all in there by her self making it happen I switched and got a great deal on the iPhone 8 as well as hook ups with a tempered glass screen protector and a nice otter box case . She's a very sweet girl and deserves some type of raise or a cool manager position shop was nice and clean but yeah Call and ask for Maria M less complications with her I give her a 10 stars also every 4 months your eligible for an upgrade waiting for the plus but don't hesitate call now !

Brought my phone in because it would be at 100% and then randomly die or drop down to six as it…read moreturns out. I had water damage so they replaced my battery and it was good as new :) saved me $800 but still a little pricey with the battery replacement cost me 250$ and had to pay for them to fix my service (that THEY messed up) costing me another 90$) :/ Eh mixed feelings about this place

We had a phone that wouldn't charge and had a black screen…read more The owner put the phone on a wireless charger and it started to charge. The owner said that it could be the charging port causing the problem. We ended up getting a new port and since then the phone is working flawlessly. The staff at Cellular Kingz were very helpful. Parking was a little drawback, but otherwise great service

They have the worst customer service!! They flat out lied to us!! The said the trade in value was…read more$800 for my I phone 14. We bought the IPhone 17pro. We came in the next day to return the trade in and refused to give us the $800 credit. Said it was only $250. The flat out lied to make the sell!!

Poor customer service. I came into this location and was the only customer with four employees and…read morenone of the could help me.

Amazing customer service. The man who helped me was extremely kind and patient and helped me with…read moremy laptop. Definitely a great business and I would recommend it to others.

The vast majority of the time when you visit University Wireless you get to deal directly with the…read moreowner, Frank, who is courteous, communicative, and dose quality work and bargain prices. He's been "My Device Repair Guy" for atleast 5 years now, and he has earned a 5 star review from every trip I've made to see him.. I'm consistently breaking my ancient iPhones in various ways, and he's always able to accommodate me, his repairs are always of good quality, and he even did some work outside of his wheelhouse customizing my Steam Deck for me and did a good job with that too.. I believe his establishment also sells used phones, phone accessories, phone plans, and cyrpto too if your into that sorta thing. Screw going to the national chain for these services, Franks the man, he's nice, he's local, he's got your back. Pay him a visit, give him a try, you wont be disappointed, then you'll have your own Device Repair Guy too! =]

The manager Likly (sp?) really knew his stuff! Very knowledgeable. And friendly. Ask for him…read more I went in and said I knew exactly what I wanted; I already had my new, unlocked phone; and not to upsell me. He was totally cool with that and I had my new phone number and service very quickly. The only reason this isn't five stars is that I started with the other guy first. The manager needs to give that guy a full cup of motivation.

Stay away from this one. Unknowledgeable and unhelpful staff…read more We traded in or phones and they could not transfer data from them because "our wifi is too slow. It will take hours". Salesperson made several inaccurate statements about the phones we bought and we had to go to a different store to get things worked out. They should fire everyone and close up shop. It would be a win for customers.