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    Metro by T-Mobile

    3.2 (5 reviews)
    Open • 10:00 am - 8:00 pm

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    2 years ago

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    1 year ago

    The managers helped us and we're very nice. They have us a good deal and helped fix our issues. Thank you.

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    1 year ago

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    3 years ago

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    5 years ago

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    Ask the Community - Metro by T-Mobile

    T-Mobile

    T-Mobile

    (74 reviews)

    $$

    VANITY!!! She was absolutely amazing. I took my mom to get her upgraded from an iPhone 8. I finally…read moretalked her into upgrading her phone. Given I need 3 phones asap I budgeted for the 15 so we knew what we wanted. We were checked in and told there would be a wait. We were prepared to be patient but almost immediately we were called over. Here is where we were fortunate to meet Vanity. We told her what we wanted, she tried to get us to think about the size difference of the phone but wasn't pushy about it. She did let us know about the restock fee if we returned it. We should have listened to her. My mom had the phone all of one evening and struggled with the size. So back to the store we went this week. My mom had called to be sure Vanity was there and she remembered us. She was under the weather and apologized that she wasn't herself *she was only slightly less wonderful. She took us right away. *there was no one waiting She politely reminded us of the restock fee, which while any restock fee sucks, I knew I was paying it before going in. I knew this because she was so thorough the first time. While she wasn't feeling well she was still just as thorough with us the second time around. And this time my mom was completely happy with the purchase. As a manager, I know how hard it is to find an ace. You have one. Vanity is incredibly knowledgeable about all things T-Mobile. She has impeccable customer service skills offers value and benefits while listening to need and meeting them. Not to mention, she is compassionate in her interactions and personable. Vanity a rare find and I will be recommending her to anyone I know or meet with any cell phone need in both my professional and personal life. I will be back for my phone upgrade and have her card so I know she'll be there, she is just that easy to work with. Thank you Vanity, you made me but more importantly my mom very happy. To her managers. Please recognize her, if you don't I may just plot on stealing her. I'd hire her in a heartbeat!!! lol

    After 18 phone calls to T-Mobile following the death of my husband, I couldn't get anyone to help…read moreme port my phone to a different carrier. I also needed to discontinue my internet and discontinue my husbands phone number. It was literally a horrific experience. Unreal. It took a week, and we finally were able to get my phone number ported. But I still had the internet equipment. The only thing I could get out of anyone on the phone was that a form was filled out and I could take it into the store. Well - that was an exercise in frustration. The store manager was a complete dick. Store personnel called the main office and - you guessed it - a form needed to be filled out. I was promised an email within 24 hours - which has never arrived - with instructions about what to do with the equipment. I give up. I will never - ever - deal with T-Mobile on any level again. All they wanted to do was keep my business. Every single one of the 18 phone calls was starting over from scratch, with them trying to sell me something and then telling me they needed to fill out a form.

    Metro by T-Mobile - mobilephones - Updated September 2026

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