I was having overheating issues with my PS5 where I'd be able to play a game for an hour, and then…read moreit would shut off with no warning. I dropped off my console on Monday and they let me know there were a couple different consoles being fixed for the same reason. I ended up getting my PS5 back on Thursday and it's been running great since. They completely cleaned out all the dust from the inside/out and added more Liquid Metal since I had burned through the original layer. Great customer service and got my PS5 back in a timely manner. Definitely recommend!

These guys are professionals who know their stuff. They're very honest, kind, and stellar customer…read moreservice. They put a rush on my son's Xbox cleaning, did it on site and right in front of him, even taught him a few things. The price is extremely fair for the amount of work that goes into it, would highly recommend everyone to head over there for any repairs/maintenance. Totally worth the trip up to Sac. Those who live in the 916 are lucky to have these guys! Plenty of parking unlike the Bay Area. 'Til next time ~ happy gaming and see you on Yelp (SYOY)!

I got there when it opened at 10am and still had to wait behind four people. Or maybe I'm just…read moreimpatient. On the other hand, the Hispanic guy who took care of me was very very thorough and efficient and I am sorry that I cannot remember his name but he was great!

I'm a First Responder EMT and for the past 2 years I've had recurring issues with the verification…read moreprocess for my First Responder Discount in the T-Mobile app. Normally, I've been able to resolve this without much trouble at the Douglas Blvd, Roseville location. Today I stopped by the Madison & Date location in Sacramento, and it was by far the worst experience I've had in my 10 years and 7 months as a loyal T-Mobile customer. The representative, Tay, was unhelpful from the beginning. He first claimed there was "no such thing" as a First Responder Discount -- despite the fact that I've used it for years. I showed him my driver's license, EMT license, and paystub as proof of employment, and asked if he could manually verify and update the system since nothing has changed with my job in over 3 years. It was clear he didn't know what he was doing, so I politely asked if he could get a supervisor or someone with more knowledge. He ignored my request, offered no effort to escalate, and finally told me: "You don't qualify, and there's nothing I can help with." On my way home, I called 611. The representative over the phone was the exact opposite -- professional, knowledgeable, and kind. She quickly confirmed my information and extended my discount for another year. I give 5 stars to T-Mobile phone support, but zero stars to the Madison & Date location. T-Mobile, I've stayed with you for more than a decade because of your service and support, but this is the first time I've ever felt dismissed and dumped by your in-store staff. To the supervisor of that location: You need to do better.!

I was completely lied to and misled by this company. They claimed to have fixed my iPad, but it's…read moreactually worse now ! LOL it won't even charge to 100%. Aside from misleading with pricing which the money isn't the issue!! they can keep it!! Let's not forget I was declined from receiving a receipt. How lovely. What matters is integrity and how you treat your customers, and this company clearly lacks both. Severely to say the least. After I left my first review, they retaliated by raising the price and arguing with me in-store about removing the review instead of apologizing or trying to make things right. That alone says everything you need to know about their business ethics. This isn't about money or material things it's about honesty, quality of work, and professionalism. I'll be taking my iPad elsewhere to verify if any actual repairs were made, and if I'm told that the original parts were never replaced, I'll be pursuing this further. Do better.

Many of us, if not the vast majority of the general public (including myself) need to keep our…read morephones protected and looking new. Especially when you dish out $800-$1200 to protect your investment. That could be said with my iPhone 14 Pro Max since I usually have a heavy duty OtterBox case as well as screen protectors to shield my screen and rear camera lens. This takes me on a visit to the Foothill Farms neighborhood of Sacramento where I got to check out "Cellpro". Located in a small strip mall at 5153 Madison Ave. and adjacent to Auburn Blvd., this small store has had numerous business changes (all affiliated with wireless/phone service) over the years; this includes "U.S. Wireless" and "Metro by T-Mobile". I think a cell phone accessory store is a perfect fit here simply because there just aren't many in this area. Originally, I was planning to go to the mall but you know how that can be; parking, crowds, and of course higher prices. Long story short, I needed a replacement glass screen protector for my main screen as well as the camera lens (as I previously mentioned); both protectors had minor chips in them. Upon entering which was on the afternoon of Saturday 8/19/2023 at around 2:15pm, there was quite a few customers here. Inside, you will find dozens of cases for many of the new iPhone and Android models as well as chargers, cords, speakers, and ear buds. Since I wanted replacements, I was able to get a heavy duty scratch resistant screen protector AND lens protector for $25 (including tax). Not a bad deal since many of those kiosks at the mall charge $40 for the screen protector. Furthermore, it only took a few minutes. If this place is busy, be patient since this is a one-person business. The hours are also decent as they're opened Monday through Saturday from 10am-7pm. All in all, "Cellpro" is an excellent small business with excellent customer service and a wide variety of products. I also wanted to note that they do repairs on broken screens, battery replacements, water damage, and charger port issues. With that said and done, I am giving this place a unanimous five stars to a job well done.

I went in with a couple of minor problems and they were fixed quickly. Since I have all my T-…read moreMobile items insured, I can get anything I have with them (phone, tablet, and watch fixed or replaced at no charge!

Leaving this review for Edward!! I had a bad experience at one of your other locations(see only…read moreother yelp review lol) and I came here 20 minutes later and it was amazing! He lead me through the store, was such a gentleman, clear explaining, nice banter, and this was BEFORE I told him about what I had just gone through at the last location! Sweet guy!!

The are my new phone guys I love them. I walk in, tell them what I need and they make sure it…read moregets done the way I want. EXCELLENT customer service. I refuse to deal with anyone else like Metro.

Brought my phone in because it would be at 100% and then randomly die or drop down to six as it…read moreturns out. I had water damage so they replaced my battery and it was good as new :) saved me $800 but still a little pricey with the battery replacement cost me 250$ and had to pay for them to fix my service (that THEY messed up) costing me another 90$) :/ Eh mixed feelings about this place

It was such a nice time, we went in to get my Father a phone for Father's Day, his phone being…read moreabout 10 years old It was such a pleasant time, Dan helped us out a lot and although it was a little bit more than we expected Dan walked us through every process and explained it easily so we understood. He was also enjoyable to be around and talk to, it felt like talking to a genuine person which I value and appreciate rather than a soulless salesperson. We ended up saving him money on his internet and getting him a nice phone so it was very much a good experience here :) Thank you Dan

very bad customer service staff without knowledge they don't care about your time and they don't no…read moreanything

The vast majority of the time when you visit University Wireless you get to deal directly with the…read moreowner, Frank, who is courteous, communicative, and dose quality work and bargain prices. He's been "My Device Repair Guy" for atleast 5 years now, and he has earned a 5 star review from every trip I've made to see him.. I'm consistently breaking my ancient iPhones in various ways, and he's always able to accommodate me, his repairs are always of good quality, and he even did some work outside of his wheelhouse customizing my Steam Deck for me and did a good job with that too.. I believe his establishment also sells used phones, phone accessories, phone plans, and cyrpto too if your into that sorta thing. Screw going to the national chain for these services, Franks the man, he's nice, he's local, he's got your back. Pay him a visit, give him a try, you wont be disappointed, then you'll have your own Device Repair Guy too! =]

I brought my Apple Watch to be repaired, I thought that my watch needed a new battery and a new…read morebattery is over $100. When I brought it in, the owner immediately put the watch on the charger and he says, give it a few minutes. The watch actually started to charge on his charger and I actually didn't need a new battery, it just had drained completely and it needed some time to start charging again. I was very grateful and thanked the owner for being honest and not trying to just take my money. I would highly recommend University Wireless.

The manager Likly (sp?) really knew his stuff! Very knowledgeable. And friendly. Ask for him…read more I went in and said I knew exactly what I wanted; I already had my new, unlocked phone; and not to upsell me. He was totally cool with that and I had my new phone number and service very quickly. The only reason this isn't five stars is that I started with the other guy first. The manager needs to give that guy a full cup of motivation.

Stay away from this one. Unknowledgeable and unhelpful staff…read more We traded in or phones and they could not transfer data from them because "our wifi is too slow. It will take hours". Salesperson made several inaccurate statements about the phones we bought and we had to go to a different store to get things worked out. They should fire everyone and close up shop. It would be a win for customers.

Incredible service, very attentive to my needs, easy to work with, and staff is extremely friendly!…read moreI recommend this location for any or all T-Mobile needs rather than any other T-Mobile business in the area. Thank you Elliot for making my experience awesome!

We had a great experience at this Virazon location! Jeffrey Viramontes provided excellent customer…read moreservice to our entire family. He spent over two hours working with us, patiently answering our questions and helping us make the transition from another company. Jeffrey made the entire process incredibly smooth and stress-free, and he truly made us feel welcomed and valued as customers. We really appreciate his time, patience, and professionalism. Highly recommend Jeffrey and this Virazon location!

Scammers and Terrible Service Avoid this store at all costs…read more I switched to T-Mobile because Verizon's service was garbage, and they hit me with a surprise $1,500 charge. They never disclosed a 2-year commitment required to avoid these fees. This is predatory and dishonest. I will post this review every single day until they make this right and refund my $1,500. Take your business elsewhere!