Well staffed. No waits. Arian rocked it out of the park helping me resolve a multi layered issue…read more Very knowledgable and helpful and patient. THANKS!!!!!!

Found the techs helping were overly confident and did not treat me respectfully. Geeks not…read moresensitive to my knowledge but treated me abruptly. Was glad when I left but had trouble getting my needs resolved but we did

As a longtime customer I have had mixed results at Verizon stores. We were very pleased with the…read moreservice, professionalism, and time provided at this store. They took the time to research and resolve the issues we were having.

We had some technical difficulties at first that were a real set back. But I was able to get…read moreVerizon to credit our account for all the hassles. Now I have a brand new phone for almost nothing (but my time lol) and a monthly service as cheap as straight talk. I must say also that Aaron and Avalen are excellent CSRs that really know what they're doing. Thanks guys!

Fast service watch repair was great. Nice people. It's a little tucked away in the strip mall so…read morelook close.

Amazing customer service and they are knowledgeable about their product and their Business. I can…read morenot express how thankful I am for their work on my old phone!

We were in Bentonville for a day killing time before a timed visit to Crystal Bridges, so we…read morestopped inside the T-Mobile to look at the Apple Watch 6 specifically to see one in person. Due to the raging pandemic, we seldom make our way out to business to shop, but decided that this would be an opportune time being outside the city to learn about it and to kill time before the museum. We ultimately wound up purchasing one and were extremely happy and satisfied with the excellent service given by the Sales Representative, Alyssa. Not only was she very personable and knowledgeable about the product and explained the data plan options in a clear way, she even got the exact watch I wanted from another location while we checked into our lodging and then made our way back to complete the purchase. Oh, and she did this while graciously juggling another transaction she was wrapping up with. Ultimately, I was really pleased with Alyssa's professionalism and so glad she offered to get me the watch same day- this made all the difference and now I get to rock my new Apple Watch on my Birthday! Also, the rest of the team was really nice and pleasant and were extremely welcoming. COVID protocols were upheld, and this made us feel safe and comfortable while shopping. Thank you to Alyssa and the rest of the team for being so attentive and making us feel valued- I'm so stoked for my new watch and really appreciated you going above and beyond!

Don't come here if you're having any kind of issue with your phone. If you have insurance, they'll…read moregive you a number to call and a website to file a claim online. There was no sense of wanting to help us at all. We were in and out within 3 minutes because of how quick they were to turn us down. We ended up going to the one on Walton and had a great experience. We found out they are the only store who has service people onsite to help assess and fix your phone.

This place is terrible. Worst customer service ever. I bought a new watch and canceled the plan on…read moremy old watch. But the next phone bill they charged me still for two watches. I go in and the manager says "oh this will be the last time you have to pay it and in the next bill if it's still there let us know and we will take care of it" well next bill im still being charged for two watches ( wich I have already gotten rid of old watch by now) and I go in they say I have to pay ANOTHER month for the old watch and it should be gone after this next bill? So now I've payed two months on a watch I don't even have. So I'm out $40 and they offer me a $9 rebate next month. That's all they can do. Ridiculous. This is not the only issue.

AT&T would not help me with a phone that I bought from them and had less than a year. The entire…read morebottom half of the phone was not working. We are paying 25$ a month for insurance as well. What the F***? This store and especially Brian have a really bad argumentative attitude.

Spent $1100 on new phone - no e sim so no phone service (in sos mode) when I left and never got…read moreservice - store closed before I could drive back . Came back next morning - person who was to "help" me was dismissive and not helpful ... keep in mind now no phone service for 16 hrs - had to get help from manager ... then she passed me off to another rep and he initially wanted me to pay for transfer help but manager waived it- do not recommend this location

This post is for Verizon as a whole…read more I was a customer for over 15 years. Complaints: 1. Unexplained fees and or taxes often 2. Three different times Verizon store associates allowed unauthorized account holder on my account to make changes to the account and /or remove. Not one time was I notified, until I checked My bill. When I called the managers just lied and Say they will look into it and get back to me. Yep, never got back to me. They work off commissions, so don't think for a moment they are honest . ATT is better and not one issue over past two years. Leave Verizon unless you like poor customer service and paying unnecessary fees. Verizon was good many years ago! Bryan

The tall lady with military cut was very understanding and accommodative with the billing. She…read morewent out of her way to help us out with disconnection and final billing as we were moving out of Bentonville. Sorry... couldn't recollect her name :) Other staff were also very friendly and eager to help. Missing u Bentonville :(

I have had a very strong dislike of spectrum due to the lack of any kind of care from them while i…read morewas stationed at ft. hood. The service is horrible, they have zero customer service skills, and they just lack anything i want to continue to support. Since the merge with Cox, I had to move my service. Went into this store, talked to 4 or 5 people wearing spectrum uniforms. not a single one was able to help transfer my service. finally after about a hour of telling them the address and dealing with the employees acting high and mighty. they get it scheduled for tommorow. all the while telling me the price would remain the same, same equipment, same everything pretty much. i liked cox alot. they were always on point when i needed something fixed....spectrum called me out of the blue from this store today and told me the price i was going to have to pay for the exact same service had more than doubled. will not ever be doing business with anything associated with spectrum. its just not worth the headache. would give zero stars if possible.

After having a not so good experience at another T-Mobile store, this store was able to help us out…read moretremendously. Matthew was super friendly and knowledgeable. Although our phone was not repairable, he was able to give us some good suggestions and tell us about a promotion going on. They are the only T-Mobile store in the area that have service people on site which makes things more convenient. All of the employees there the day we went seemed super friendly and helpful.

Outstanding staff! The wait in the phone store gives me the worse anxiety, each time they have been…read moreso patient with me.

Great price great service. Kaylie was very helpful and great to talk to with a wonderful smile.read more

So a friend told me about this cell phone repair shop. He says because of the service, he only…read morecomes here to buy whatever he needs instead of going to walmart. So of course I had to come here when grandma's charging port wasn't working. So this gentleman comes out, greets me, and asks me what he can help me with. I told him and he said he would take a look and see what the problem was. He took the phone into the back for about five minutes. It gave me time to look around the shop and see all the interesting cell phone and accessories they had available. And the prices were not bad either. Which explains why my friend continues to come here. The gentleman returned with grandma's phone and told me that the charging port had some metal pieces in it, and that he removed them and it's charging now. But when I went to pay, he told me there was no charge for cleaning the phone. I've have yet to visit a cell phone repair shop that didn't charge me for something. This is a first for me. And just like my friend, I will continue to come back here to bring my business. Five star all around for customer service and quality

Michaela did a great job helping me upgrade 2 of my phone lines to Samsung fold 7. We love the…read morephone.

We paid for my mom's phone in cash with no payment arrangements. In cash. In full. My mom passed…read moreaway in Dec. I contacted att to close the account. I was assured they would waive the phone bill as clearly my mom was passed and the phone wasn't used. Now they have sent her account to collections and refuse to unlock the phone or assist at all without us paying the phone bill we were assured would be waived. I am so deeply disappointed and disgusted in how this has been handled by ATT. We have been told to call, we call. They refuse to help at all and tell us to go to a store. The store tells us to call. They won't help. It's a circular hell. Now to top it off they lied to my sister and told her the phone wasn't paid off trying to get her to pay it the fees. I have my mom's Jan bill showing NO payment plan was involved confirming it was paid in full. The complete lack of kindness, empathy assistance and follow through on what we're told would happen means we will never do business with ATT.