As a longtime customer I have had mixed results at Verizon stores. We were very pleased with the…read moreservice, professionalism, and time provided at this store. They took the time to research and resolve the issues we were having.

We had some technical difficulties at first that were a real set back. But I was able to get…read moreVerizon to credit our account for all the hassles. Now I have a brand new phone for almost nothing (but my time lol) and a monthly service as cheap as straight talk. I must say also that Aaron and Avalen are excellent CSRs that really know what they're doing. Thanks guys!

So a friend told me about this cell phone repair shop. He says because of the service, he only…read morecomes here to buy whatever he needs instead of going to walmart. So of course I had to come here when grandma's charging port wasn't working. So this gentleman comes out, greets me, and asks me what he can help me with. I told him and he said he would take a look and see what the problem was. He took the phone into the back for about five minutes. It gave me time to look around the shop and see all the interesting cell phone and accessories they had available. And the prices were not bad either. Which explains why my friend continues to come here. The gentleman returned with grandma's phone and told me that the charging port had some metal pieces in it, and that he removed them and it's charging now. But when I went to pay, he told me there was no charge for cleaning the phone. I've have yet to visit a cell phone repair shop that didn't charge me for something. This is a first for me. And just like my friend, I will continue to come back here to bring my business. Five star all around for customer service and quality

I called ahead they told me to come in any time and I didn't need an appointment. It was an…read moreAssurant claim to fix the phone screen. The guy at the counter was very rude. I told him I had a claim number. He said I needed to make an appointment. I told him I called and they said I could just walk in. He said that's fine you still need to make an appointment. Very confusing and very poor communication. You need to make an appointment even if you're a walk-in. Could have been explained in simple terms. He needs customer service training. I'm only giving 2 stars because I made the appt in the store and he said it would be an hour.

My phone was giving me a message no SIM card. I had stopped at a DIFFERENT Cricket store and the…read moreassociate told me there was nothing she could do that I should contact Apple. Apple support then told me I needed to contact my carrier. I called the store on Walnut and spoke with Sandra. She said of course she could take care of it and she was surprised that I was told otherwise. I went into her store and she had up and working in approximately 5 minutes. Do not go to the other store in Rogers! The associates at the Walnut store know what they are doing!

My family and I had a great experience at this Cricket location. The staff was knowledgeable,…read morefriendly, and extremely helpful. They went above and beyond what I was expecting and the customer service was TOP NOTCH. I was referred to Cricket by a friend and I am so glad that I was. As soon as my family and I entered the store, we were greeted warmly and treated with respect. It wasn't just about them making a sale and them selling me useless merchandise. They sincerely wanted to assist us and provide us with reliable information about the company and coverage plans/options. I can't say enough good things about this store location and the staff. Both Ms. Karla, store manager, and Joshua, one of the associates, were simply WONDERFUL!!

Spent $1100 on new phone - no e sim so no phone service (in sos mode) when I left and never got…read moreservice - store closed before I could drive back . Came back next morning - person who was to "help" me was dismissive and not helpful ... keep in mind now no phone service for 16 hrs - had to get help from manager ... then she passed me off to another rep and he initially wanted me to pay for transfer help but manager waived it- do not recommend this location

This post is for Verizon as a whole…read more I was a customer for over 15 years. Complaints: 1. Unexplained fees and or taxes often 2. Three different times Verizon store associates allowed unauthorized account holder on my account to make changes to the account and /or remove. Not one time was I notified, until I checked My bill. When I called the managers just lied and Say they will look into it and get back to me. Yep, never got back to me. They work off commissions, so don't think for a moment they are honest . ATT is better and not one issue over past two years. Leave Verizon unless you like poor customer service and paying unnecessary fees. Verizon was good many years ago! Bryan

Fast service watch repair was great. Nice people. It's a little tucked away in the strip mall so…read morelook close.

Amazing customer service and they are knowledgeable about their product and their Business. I can…read morenot express how thankful I am for their work on my old phone!

Well staffed. No waits. Arian rocked it out of the park helping me resolve a multi layered issue…read more Very knowledgable and helpful and patient. THANKS!!!!!!

Found the techs helping were overly confident and did not treat me respectfully. Geeks not…read moresensitive to my knowledge but treated me abruptly. Was glad when I left but had trouble getting my needs resolved but we did

Friendly service and reasonably priced. They worked hard to try and find the solution to get it…read morefixed.

Great service at a very reasonable price! My computer was fixed by the next day. Seth gave me a…read morediscount on some of the services.

I was having an issue with my iPhone 13 today. I checked with Apple to see where I could go…read morelocally to get assistance and they recommended Best Buy. I haven't been to a Best Buy due to poor customer service I had received. Today however was quite different. I visited the Apple area in the store. After waiting a short time, a guy named Jaz asked if we had been helped. I told him I had not and he said he was happy to help. He checked my phone. He could not solve the issue so he took my phone to their Geek Squad. A couple minutes later he returned. My phone was back to normal. Jaz was friendly and efficient. I couldn't be happier with the service I received. And there was No Charge.

Purchased gift cards for Christmas. Two of four Best Buy associates were ignorant, discourteous,…read moreor both. Nevertheless, the other two were pleasant and helpful. But notice how I rate the entire experience as negative because of the two unmannerly employees? That's how it works, Best Buy management!

We were in Bentonville for a day killing time before a timed visit to Crystal Bridges, so we…read morestopped inside the T-Mobile to look at the Apple Watch 6 specifically to see one in person. Due to the raging pandemic, we seldom make our way out to business to shop, but decided that this would be an opportune time being outside the city to learn about it and to kill time before the museum. We ultimately wound up purchasing one and were extremely happy and satisfied with the excellent service given by the Sales Representative, Alyssa. Not only was she very personable and knowledgeable about the product and explained the data plan options in a clear way, she even got the exact watch I wanted from another location while we checked into our lodging and then made our way back to complete the purchase. Oh, and she did this while graciously juggling another transaction she was wrapping up with. Ultimately, I was really pleased with Alyssa's professionalism and so glad she offered to get me the watch same day- this made all the difference and now I get to rock my new Apple Watch on my Birthday! Also, the rest of the team was really nice and pleasant and were extremely welcoming. COVID protocols were upheld, and this made us feel safe and comfortable while shopping. Thank you to Alyssa and the rest of the team for being so attentive and making us feel valued- I'm so stoked for my new watch and really appreciated you going above and beyond!

Don't come here if you're having any kind of issue with your phone. If you have insurance, they'll…read moregive you a number to call and a website to file a claim online. There was no sense of wanting to help us at all. We were in and out within 3 minutes because of how quick they were to turn us down. We ended up going to the one on Walton and had a great experience. We found out they are the only store who has service people onsite to help assess and fix your phone.