I was having an issue with my iPhone 13 today. I checked with Apple to see where I could go locally to get assistance and they recommended Best Buy. I haven't been to a Best Buy due to poor customer service I had received. Today however was quite different. I visited the Apple area in the store. After waiting a short time, a guy named Jaz asked if we had been helped. I told him I had not and he said he was happy to help. He checked my phone. He could not solve the issue so he took my phone to their Geek Squad. A couple minutes later he returned. My phone was back to normal. Jaz was friendly and efficient. I couldn't be happier with the service I received. And there was No Charge. read more

Purchased gift cards for Christmas. Two of four Best Buy associates were ignorant, discourteous, or both. Nevertheless, the other two were pleasant and helpful. But notice how I rate the entire experience as negative because of the two unmannerly employees? That's how it works, Best Buy management! read more

I had super great service with Christian. I bought an iPhone Pro 16. He was very helpful in explaining the use of the phone and transferring from my old phone to the new phone. I am elderly and he was very patient with me. I understand he is a part time employee and is in the store one day a week. He was interrupted many times with other employees asking him questions; he was very patient with the employees with their questions. Charles Freeman read more

FRAUD!! DO NOT SHOP HERE! We bought a high end LG "television". It has a beam of blue light on the side and keeps rebooting so that watching is impossible. Store said it's not their problem. read more

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Help the elderly better. I find Best Buy's customer service is already horrid at best. I myself don't go anymore. My dad and mom DID. No more after the lack of explaining things clearly and the Geek Squad not helping to fix an issue that I know is fixable. Unfortunately, I'm not close to help them with these things. Anyways, can I give a - score. Other kickback tactics from companies is gross too. DO NOT GO TO BEST BUY. read more

Actually when I was able to grab a store representative everything went well. When I called back in two months later to get the right Bluetooth gear for my stereo they were awesome. The funny part is they put the products in my online cart for me, so I couldn't screw it up. read more

Purchase many products from this location. Always had very good customer service in the past either from the front end purchasing, or the back end returning. But I had an experience 2 days ago from a gentleman working there who simply goes by the name "J". That alone was pretty cool but it gets way better..... I have a fairly good working knowledge of sound, or at least within reason. I'm 66 and have a hard time hearing dialogue through my $2,500 surround sound system. I asked Jay if he can send someone over to help us that has an understanding of sound bars and he said he could help.... OMG!!!!!!!!! I AM DEFINITELY NAMING MY NEXT KID AFTER THIS GUY!!!! He explained what might be the problem but he had so much KNOWLEDGE that I had total confidence in his wisdom and instruction. I've worked retail for many years and knew my product inside and out to the point where people would call the store to see if I was there before they stopped in. They had total confidence in me! Now I know how it feels to be on the receiving side! I will refer people to this store and recommend they speak to J. I noticed the reviews are not high for this location for whatever reason but if you want to turn that around...... You really need to see if you could clone this guy! read more

Rude, lazy and worst attitude ever. Sales person says we got it in store , cashier says no I don't know where would it be. Not his job to find the item or give options. Items price label is wrong and they make you feel like it's your fault. No managers available. I beat they won't even call me back even though they have all my information. Might as well shop at Walmart. read more

Only been buy a few times. This week worked with Cycle from Samsung on selecting a phone. Manager Gary stopped by to check on things. Super great experience with very knowledgeable and professional staff read more

I am a Best Buy "Total" member (highest paid member subscription), and received horrible overall experience with Best Buy Geek Squad Central Services and this local store. Central services obtained all Apple MacBook info, created the appt and service request, and sent me off on a 3 hour waste of my day. Showed up early for my appt in Rogers, only to wait in line another 40 minutes. Finally made it to a Geek Squad team member, and he said "sorry, I can't help, our online Geek Squad isn't very knowledgeable". In short, they suck at anything other than simple repairs and upselling the uninformed. I will be cancelling my premium "Total" membership, it's a waste of time and money!! read more

Waited in line over 20 minutes to buy a simple keyboard. Horrible customer service. Multiple employees walking around store NOT checking out customers or helping them. Great place to come if you have lots of time to kill read more

I am so impressed with the Rogers' Best Buy and the employees that work there. I purchased a stereo for my Jeep and was looking for Best Buy to do the installation. The experience was amazing! The salesperson who sold me the Stereo was incredibly knowledgeable. I was genuinely surprised at her knowledge as she guided me through the process. (I wish I remembered her name to giver her credit). The installer, John, was incredible! First of all, John knows his stuff. Before my installation, John advised me that the back up camera I purchased may not have been the best option. After some research/discussion we were able to determine the back up camera I should get. Forever grateful that John didn't let me get the wrong camera. Post installation, I could not be happier! I love my stereo and I love my backup camera! John was an excellent installer, who made sure that the items I purchased would work for me! read more

Consistently Best Buy, these big boxes are exactly alike throughout the country. Large selection of retail priced DVD's and games, game consoles, consumer electronics, computers and some computer accessories, home electronics, and small and large kitchen appliances. Staff isn't too hard to find when you're looking for assistance and they are usually knowledgeable to an extent. Then there's the geek squad, many of which are capable of fixing most computer problems. I find Best Buy's prices are a little on the high side, but they do have an excellent offering of products that is unmatched. But you can usually find the stuff cheaper elsewhere. read more

Best Buy Rogers - Computers Near Me - Rogers, Arkansas

No help, 15 employees standing around no one to help check us out. Except for one employee that ran up to reiterate I needed to go stand in line. The front registers are all closed read more

I came here to purchase wireless headphones and they would not unplug the wire to let me try walking in them. I wanted to see how they hold up while moving around. Absolutely waste of my time due to the worthless employee standing at the podium asking "How she can help". You were no help. In fact, you lost best buy $400. read more

No customer service came in to buy computers and there was no employees to help .. might have been 5 employees in the whole store... best buy is going done in customer service won't be shopping here again... get just as much or better online somewhere else. read more

Horrible phone service, called store and got over seas rep that I could not understand 6 times. No way to contact local store. Been on hold over an hour. Still trying on hold. 0 Review this place is a joke. read more

Terrible customer serviceman's company that doesn't honor there warranties and stay far away from this company and go elsewhere

Buyer Beware! Fraudulent Sales practice. The sales associates tell you they have a 30 day price match or return policy but when prices drop and you call them, they say it is only 15 days. leaving you high an dry! Not trustworthy business practices read more

Always helpful and friendly. Just make sure you ask them to do a price check on everything your buying. They'll match all the big retailers. I also do the Geek Squad protection on almost everything I buy. Because tech doesn't seem to last as long as you would assume, I seem to always use it. The only Geek Squad plan I'm not a huge fan of is the phone plans. By the time you pay for them, and the cost of the replacement, its like 3/4th the cost of just buying a new phone. read more

Retail is DEAD. I really didn't understand that statement until today. Every time Iv come here there are always 30 employees walking around doing stuff, but no one is really here to help or assist you. Not like the old days any ways. Every single person I asked a question, had to go ask another employee, who didn't know the answer either. Or the employees are not educated enough on the products where you feel confident on spending the money. A retail purchase now a Days; you know what you want and you head straight to go get it. Before you could wander around the item you wanted and would speak to a knowledgeable staff member. They would help and ease your mind into something of better quality or something more affordable. They helped you find what you were looking for. A true 'Salesman/woman'. I came here 3 times in 1 week. 1st time I was looking for a watch for my wife. I walked out with no purchase. 2nd time, the youngster had no idea what he was talking about, again walked out no purchase. And the 3rd time no one had an answer for my question, and the guy was just plain rude. He had an opportunity to order the product I was looking for on BestBuys online shop. He failed there too. I ended up buying my 3 products on Amazon. On Amazon I can review, watch videos, message previous buyers. I can feel SUPER comfortable before I spend my money. Why is retail dead? Because Amazon offers better customer service by offering none. How does that even make sense? Sorry for the lengthy note. I'm bummed because where Big retail stores are going. As a kid I was infatuated with coming to big stores like BB. Not any more. I seriously can't stand them, because they waste your time. Click. Add to cart. Checkout. read more

Three employees had to help me find an HDMI to HDMI mini cable. I don't know what one is, I just know that's what we need. It took three of their employees to hand me an HDMI to DisplayPort mini cable, instead of what I needed. I drove 30 miles b/c they told me it was in stock. I download their app and I see they had multiple lengths of HDMI to HDMI mini cables in stock in the Rogers store. I shouldn't be reliant on staff that has no knowledge of what the customer is asking for. Lesson learned. Their incompetence is astounding. read more

Had to get my pc looked at at Best Buy in Rogers drove 2 hrs.' to get there was told no one can help since I had a none appt made so they said i can make appt now and come back in couple of days. No one was there at counter all standing around a couple was sitting for there appt in 1 hr so they just sat in the chairs waiting. I told them I have service paid in advance yearly but no help. Web root auto renewal was done at home but when I called to see if they received it after holding and wait in for 20 min on phone was told after I gave my member number they said I have to wait for another 3 days to see if they took our payment plan to renew out security web root. Well no more Best Buy for us, will make sure I tell all my friends read more

I have lived in Rogers for most of my life and I have been going to this location since it opened (at one point when I worked at the Promenade, the managers recognized me every time I was in so I have been here a lot over the years). I cannot recall ever having a bad experience but my most recent visit was truly exceptional. My fiancé and I were in to replace/upgrade our projector and we were assisted by Cory O. He went above and beyond for us and he provided some of the best customer service that I have encountered. I've worked retail and customer service for many years and I would be proud to have him as an associate. I will definitely continue to shop here for my electronic/home appliance needs and recommend Cory to everyone I know. read more

Geek squad is terrible they make promises and commitments and they mean nothing. Manager is a complete jerk and needs to be retrained. His employees apologize for him as soon as he leaves. The corporation needs to listen and get this guy out of a manager spot, employees at the counter try hard and are sincere, he is not. And people wonder why Amazon is stealing their business. ZERO STARS!!!!!!!!! read more

Been her a handful of times since moving here. Mostly because of problems with my phone, so I dealt with geek squad. They have always been nice and helpful. However, last time I went to pick up my phone I dealt with a very friendly and helpful guy. I was there for over an hour since there were some complications with my phone being transferred to the new one. At the end he sent me over to the mobile area for them to correctly activate my phone - which In the past Geek Squad has always done. I'm very patient and it was fine, but he could've done it. I think he was new to the Geek Squad, so I understand that, but still. Last time my husband and I went to the mobile area to discuss phone and plan options. We did not leave with a different plan since we have more thinking to do, but John in mobile was so helpful and awesome. read more

The staff went above & beyond to help me out at this store. I was on my way out of town and I realized that I forgot my phone charger! I was going to be passing through Rogers, so I made an online order but I didn't realize that the store would close before I got there. They were kind enough to get my order for me after closing time so that I could be on my way and have my order! I don't remember the employee's names, but they were so nice! thank you so very much! read more

How is this store even still in business. The staff is rude and definitely less than motivated to offer any assistance. The most absolute worst customer service I have ever witnessed. read more

This is a follow-up to a review on why one should not get a Geek Squad Protection Plan on a major appliance at Best Buy. After having mix-ups with scheduled appointments, it took 4 visits and as many major parts, including the primary circuit board, water pump, and agitator sensor to repair the washer. (The repairman took a guess on what could be wrong, so I might not have even needed all the parts he eventually put in.) I'm grateful for all the new parts, but I think it would have been cheaper--and more convenient for us--to have received a new washer or have had a certified technician check it out from the start. Best Buy would have replaced it after 30 days, but 3 weeks was long enough to have the washer repaired, one week during which time we had visitors for Christmas. The Geek Squad repairman, Dustin, was friendly and a very nice person. He did his best within the parameters he had to work and even had the handle to the dryer repaired. I don't fault him for the way Best Buy has set up their repair program. It was an extreme inconvenience to have to deal with this type of protection plan. read more

This is a great store. The employees are very helpful in making sure you get exactly the correct product for your needs.

Seriously, Raul, was sent to help me and proceeded to lean on the counter look up the item on his phone and read about it - ugh! Really? I can do that. I asked if there was someone in the store who could help me that knew anything and he he said, "no, not sure why we even sell these here." read more

Joshua C. in the Apple section was fantastic! I needed a keyboard and stylus that would work with my iPad. Joshua was passionate and knowledgeable about all the products. He was very patient as we looked at all the various combinations. Before I knew it, we put together exactly what I needed. Bottom line, if you need help like I did, find him... he is very good, saves you a lot of time and gets it right the first time! read more

staff said laser jet ink would work in hp m283dfw bought black ,red ,yellow , and blue opened yellow would not fit printer best buy would only refund the unopen ink was stuck with one at a cost of 83.00 not fair since they said it would work lee read more

Terrible customer service, Rosie one of the customer service workers was extremely rude on top of that. They refused to return I headset I purchased less than a month ago cause I didn't have a receipt read more

I'd actually rate this place zero stars. Tried to buy a laptop this past Sunday from there and we went to check out and the best buy worker, working the customer service desk told us we could only check out with the geek squad. The geek squad was busy fixing computers, or at least assessing the damage of the computers, one at a time in the line of about 7 people. Meanwhile, the 'best buy' guy was doing nothing but barking orders to customers (me) and not willing to swipe my card for 500 bucks for the computer. Absolutely ridiculous, so we bought a laptop from Walmart. This is the second time best buy ha disappointed. read more

Why would anyone shop here anymore? Best Buy has become the place I go to try things out before I buy them at Amazon. Their black Friday prep was some of the worst in Northwest Arkansas, their return policy sucks, and they are not knowledgable. I went there I check out cases for an iPad I bought my wife. The guy approached me and asked if I needed help (unheard of at Walmart), then told me that I would never find the case cheaper then 89.00. I scanned the barcode with my amazon app and it was 49.99.... Regular price. Bought a Wii game on marked at 15 but scanned as 20. Returned I late when Walmart had it at 10$.... Regular price The real difference was when I went to return two gifts that were defective, but opened. They told me that they wouldn't take it back without a receipt... for a defective product that was a gift. I didn't care about getting my money back, I would have taken store credit or even a soda since the pieces of junk were useless to me. I felt like Mad Men's character "Campbell" from Mad Men when he gets hassled for a receipt and he keeps telling them it was a wedding gift and he didn't have the receipt. That show is based in the middle of the 20th century, and retail customer service (minus Best Buy) has come a long way in the last few decades. I am not sure why I would ever buy anything at Best Buy again when there is Walmart and Amazon. read more

Despise the place. Customer service is terrible. Prices are terrible. Selection is terrible. I want a Fry's in this area!

Never use Best Buy! We paid money to join the tech support offered by Best Buy. It is the worst possible service and a waste of money. They visited our home (One in Denver; One in Ocala) and never followed up or returned phone calls. This is the worst service I have ever seen! Beware. read more

Prices are pretty good and they offer a price match guarantee on all products. Employees are very helpful and check out process is quick. The check out girls are helpful friendly and professional. read more

Went here last night to pick up a few accessories and everything was in stock and easy to find. It a bit to check out because the employee was busy. But overall I happy with my visit. read more