I went in because my phone wasn't working and they were swift to fix the problem .The people there…read morewere amazing would come back again

Found this place by Google Map search and/or Yelp as I didn't want to take my phone to Verizon (why…read moreI'm not sure now). A couple months later, fairly sure that wasn't the better decision. To be fair, I messed up my HTC10 somehow; I think moderately wet hands cause my screen to start not registering touches in vertical bar patterns. After dealing with this for a few months and it not getting any better, I thought maybe just the screen needed to be replaced. Again, to be fair it's possible more needed to be replaced. So I went in and asked about a screen replacement and noted my general problem. I was more led down the line of how much my phone was still worth almost as if to say if I wanted to sell it, though ultimately noting that it was worth repairing. I put down the first half of the cost and came back a couple days later after the part was ordered online from a random supplier of phone parts. An hour or so later I came back with my phone all put back together, paid the rest of the cost and went on my way. Over the next day or so the "new" screen started to have some dead spots and continually got worse over the next few months until now where it's pretty much useless. Again, it's possible something else in the screen was damaged and a new screen just put a band-aid on it. However, I don't believe it was well repaired as over the last couple of months when a spot or section went bad, some good jiggling or tapping of the phone would get it working again. As well, even from the start, the "home" button in the bottom center was not well placed back in and was offset from where it should be. Also noticed I was fairly easily able to slide in a business card or thin paper between the screen and metal body to try to reseat the "home" button. So, the repair didn't come back looking like new and to me wasn't a good quality repair. It might be more of my issue, but I struggled to stop by this place with the way the hours are set and ran out of my 14 days from repair to take it back in at no cost (at least according to the receipt). I called once in there and left a message only to never have it returned, I could have been more persistent, but I don't have time for that. I only give a 2nd star here as at least the work is done in house and with decent looking equipment. Maybe it was just that I had an off phone (I think HTC10s aren't too popular) so if you've got an iPhone or an easier repair it'll work for you. But for me, it didn't work and I don't think the quality of the work was very good.

I just bought some stuff online for the holiday sale season and thought I'd stop in to pick up an…read moreitem in person. Maybe look around to see if there was any other deal to be had. How bad could it be? The answer is pretty dire. The parking lot was a nightmare, as this store is at the end of a row of stores with pedestrians aimlessly milling at their own pace through the single road to get there. Walking into the store, it was cavernous but really rather empty. Some of the carpet was messy, particularly remarkable when you consider the horde of Roombas and other similar devices that are in stock here; apparently they don't have one of their own. I had a few theoretical tech needs but couldn't find anything to meet them in stock. But whatever, I went to pick up the one thing I'd already bought. I opened my pickup email, and clicked a link. It told me to go to the checkout line. The checkout line was painfully slow, with a few people talking endlessly, in part about the store's rewards program and in part about other needlessly complex minutiae of their transaction. When the line in front of me didn't move for ten minutes and the other one did, I hopped over, but a *store employee* cut in front of me in order to use his employee discount to buy a bag of chips. Slowly. While chatting it up. Only after that did I actually get any service, at which point I was told that the line for pickup was a customer service desk elsewhere that wasn't immediately obvious. And only after another wait did I finally receive the singular item I came for and get the hell out of there. If this experience was supposed to compete with online shopping, this industry won't be around much longer.

It is impossible to contact the Best Buy in Roanoke, Va. I have been trying several times each day…read morefor the past 5 days to check on a work order. I can only contact a call center in a foreign country who provide no help or information at all. The only way to contact the store is to travel to the store during working hours to speak with a person. Preventing any contact is a terrible way of operating a business.

Let me start by saying, I have ALWAYS despised going to the Verizon store! Everyone makes you feel…read moreas if you are a walking commission payment and nothing ever seems genuine. And then Joseph happened! My contract was going to be up next month so I wanted to see what kind of "deal" I could work out with them and I also was interested in purchasing an iPad for my daughter for Christmas. From the start, Joseph was honest and answered each of my questions I had for him. I never felt hassled or pressured to make a purchase or to renew my contract. He actually helped me lower my monthly bill all while getting the iPad as well. I can't believe what a difference 1 salesman could make in the way I have felt about Verizon for over 4 years!! I would definitely recommend this location to other people and especially to stop there to visit Joseph.

Although the guy that started helping me was nice, he couldn't help with my situation. He offered…read moreto replace my phone with a used phone and I told him I would like to call customer service to see if thos was myvonly option. He said sure let him know if he could help at a later time. However the manager was nasty and unhelpful. He said I refused the service they offered to which I stated I did not I wanted to see other options if available. He told me they couldn't do anything else for me I needed to call Google customer service (which I found out later was NOT the option needed to do). When he overheard me talking to customer service he was even more rude. When I asked for his name and told him how rude he was he looked at me and smirked and said have a good day bye. They I told him I was going to complain (because he didnt lift a finger to try to help me or figure out what my issue was) and he said good have a good day. Clearly he doesn't care about customer service.

This is the worst store I've ever been in. My mom was…read morehaving trble with her phone, while my mom was getting her phone looked at. I asked him why they don't answer the phone there. He stated that they don't answer the phone if they're with a customer. I said I called for 4 days in a row and no one answered. The manager basically got upset & threatened to call the police because I told him that from MY experience no one answers the phone. The police... really.. I never threatened harm to him or anyone. Why call the police. As a long long time customer, I didn't deserve to be treated with such disrespect. I've never heard of a phone co not answering there phone, what happened to being put on hold, or a call bk. No I wldnt recommend there services. I'm leaving Tmobile but Regardless of the outcome of this situation, I really hope they start answering the phone, which I'm sure they will temporarily, because they been called out on it.

We currently have so many cellular phones plans to choose from that it's not easy to find a place…read moreyou can trust to deliver a quality product with quality customer service. Yet after much research, visiting stores, and questioning employees of the different stores, I ran into one where I found someone I could trust. The store was the T-Mobile store at Towers Shopping Center in Roanoke, Virginia. The employee was a very knowledgeable yet down to earth young man named Brady. After just coming out of another store where the employee was preasuring me to buy their most expensive plan without first seeing what my needs were and helping me find the plan that would best fit me and save me money, of which I walked out of there never expecting to return. I decided to go in another Cellular phone store near by. This is where I was greeted by Brady with a smile. He listened to my bad experiences with Cellular phone companies from the past and to what I was looking for and needed. I already had done my homework into the five best Cellular companies around and all they had to offer. But I had waited until now because it was the time of Black Friday deals. Brady showed me the phone I was interested in, the Samsung Galaxy S23 Ultra. Let me hold it in my hands and try it out for fit. Explained the different plans available for me and told me that in a few days he'll know of the Black Friday deals. I told him that I would return and he said that he'd hold the phone I liked so it would be available when I returned. When I returned the following week, the week of Black Friday, he helped me find the best deal for me, helped me transfer my telephone number to this new phone, and had everything set up quickly and efficiently. I would highly recommend this place and this employee to all those looking to purchase a cellular phone with a reliable and trustworthy company. As I was in the Towers Shopping Center today and passed by to say hello, I found out that he had been promoted to Store Manager. What a pleasant surprise.

My wife had her iPad screen replaced at this shop over a year ago…read more We noticed the edge of the screen seemed loose several months later, but the iPad was still functioning. Then this weekend, the screen started to appear "jerky" and the iPad was pretty much useless. We called a couple places open on Sunday that wanted over $200 for a new screen. I thought we should get a new iPad, rather than spend $200 to replace another screen on an outdated model. But we took it by the shop on Tuesday when they were open during the week. The tech had it working like new within 5 minutes, at no charge, and we didn't even have the receipt from the first repair. (I'm sure they could have looked it up if they thought we were dishonest). Anyway, really appreciate the immediate attention when I stopped by and quick fix.

8.14.24 -- just an update on this vendor... went again for a repair to a tablet which was failing…read moreto hold a charge. Again, battery replaced quickly and inexpensively. They are our only computer repair place!

Needed an new phone and I stopped in the Towers Verizon store. Percy helped me out and explained a…read morelot to me, sometimes twice when I didn't understand. He was friendly and helpful all the way. Nice service. Made spending money easy and I got a new phone!! Daniel

Percy waited on us at the Verizon store at Towers Shopping Mall today. Percy seems to be very…read moreknowledgeable and is very pleasant and friendly to work with. I recommend that you ask for him.

Colton was fantastic! He was very forward about pricing and walked me through the entire process…read morestep by step. He was easy-going and friendly, easily approachable and really funny! I will be visiting him for help in the future!

The store was very nice and there were plenty of workers so we didn't have to wait long. John Melki…read morehelped us and was incredibly knowledgeable, patient and helpful. He spent a lot of time with us because we got four new phones and also a streaming plan. He helped us navigate all of the special offers to get the best deal for our family and then was so thorough in helping us set things up and make sure we understood how everything worked. Best "new phone" experience ever!

Went for an oil change, waited over 40 minutes. In that time I called twice and was assured kindly…read moresomeone would come help me. A lady whipped up about 25 minutes in to my wait and ran inside, prompting my first call saying I was outside. They pulled her car into the bay and helped her first, and nobody came despite the person saying during that 1st call and one much later that someone would come help me. Nobody came or even took my info to let me go shop while waiting

I came into this Walmart on a Friday evening expecting madness within the store. It was pleasantly…read moresurprising to see the store so organized and put together. Although the candy aisle was lacking due to Halloween sales, The rest of the store was well-stocked and clean- not to mention the great view from the parking lot.

Provide great service!! I bought a computer 5 years ago and they still keep it going!!read more

Customer Service was excellent. they did not pressure me to buy something more than I needed. I was…read morevery impressed with their knowledge and expertise