While we were on vacation my husband broke his phone clip so we found this AT&T store to see if we…read morecould get him another clip. The two employees that were working Saturday morning were very friendly and very helpful. They had what my husband needed and put everything together and even told them that he could send the old one back because it has a lifetime guarantee on it. So I would recommend this AT&T store In North Salem Virginia.

I have a factory unlocked Moto one 5g. I brought my phone to at&t 5 months ago. 5g never worked LTE…read morespeed only. My SIM stopped connecting to towers in my area. Customer support sent me to this store where the SIM was changed to a new one. Cellular connection dropped after an hour and returned to previous state of not connecting to towers. Customer support had me hard reset my phone (which I knew wouldnt work). Now I'm starting my phone from scratch. I go to store today and I'm told my phone must be carrier locked, and its suggested i buy a new at&t phone. Give me a break. So, Im switching to Metro later today as I've never had a problem with cellular OR 5g connectivity on T-mobile towers. These are my only experiences with at&t and this store. Customer service sends me to the store who tells me its my fault. I have a degree in Network Administration, I am not an expert at all, however i have been developing android software for many years. Ive used every major carrier and have never been brushed off so bad and left with the same questions I came to answer. I don't think its ignorance I'm a prepaid customer so hope its that im not a profitable customer and isnt general apathy and laziness.

I've been with this store 4yrs now it has been the single most frustrating and expensive lesson I…read morehope no one has to experience themselves. They will lie about how much your bill will be again and again. Please for your own sanity get everything they say in writing with a notary it is unbelievable the amount of deception that I can only believe is policy at this point that goes on here...

US Cellular is not doing enough to stop Robo Calls 10-15…read morecalls a day. Like listening to Spotify or Pandora better get used to buffering no service. Over priced for poor quality service Customer service is like talking to a wall forget it!!!

I went in because my phone wasn't working and they were swift to fix the problem .The people there…read morewere amazing would come back again

Found this place by Google Map search and/or Yelp as I didn't want to take my phone to Verizon (why…read moreI'm not sure now). A couple months later, fairly sure that wasn't the better decision. To be fair, I messed up my HTC10 somehow; I think moderately wet hands cause my screen to start not registering touches in vertical bar patterns. After dealing with this for a few months and it not getting any better, I thought maybe just the screen needed to be replaced. Again, to be fair it's possible more needed to be replaced. So I went in and asked about a screen replacement and noted my general problem. I was more led down the line of how much my phone was still worth almost as if to say if I wanted to sell it, though ultimately noting that it was worth repairing. I put down the first half of the cost and came back a couple days later after the part was ordered online from a random supplier of phone parts. An hour or so later I came back with my phone all put back together, paid the rest of the cost and went on my way. Over the next day or so the "new" screen started to have some dead spots and continually got worse over the next few months until now where it's pretty much useless. Again, it's possible something else in the screen was damaged and a new screen just put a band-aid on it. However, I don't believe it was well repaired as over the last couple of months when a spot or section went bad, some good jiggling or tapping of the phone would get it working again. As well, even from the start, the "home" button in the bottom center was not well placed back in and was offset from where it should be. Also noticed I was fairly easily able to slide in a business card or thin paper between the screen and metal body to try to reseat the "home" button. So, the repair didn't come back looking like new and to me wasn't a good quality repair. It might be more of my issue, but I struggled to stop by this place with the way the hours are set and ran out of my 14 days from repair to take it back in at no cost (at least according to the receipt). I called once in there and left a message only to never have it returned, I could have been more persistent, but I don't have time for that. I only give a 2nd star here as at least the work is done in house and with decent looking equipment. Maybe it was just that I had an off phone (I think HTC10s aren't too popular) so if you've got an iPhone or an easier repair it'll work for you. But for me, it didn't work and I don't think the quality of the work was very good.

STAY AWAY FROM THIS STORE - NOT TRUSTWORTHY!!…read more I called to report the management of this store to the Verizon Corporate office because employees of the store appear to be taking advantage of customers by providing misinformation. For example, I contacted the store yesterday on behalf of my brother who is eligible for Verizon's 55 plus senior phone plans, which offer unlimited data and text at a lower rate. The manager stated that my brother was not eligible because the 55+ plans are only available in Florida, which is untrue. https://www.verizon.com/plans/55plus/

I want to give kudos to Quentin at the Martinsville Verizon. He was fabulous! He provided…read moreexceptional customer service to my Dad today! He was knowledgeable, helpful, polite, patient, and took the time to help his elderly customers. If there are any in-store awards or monetary incentives for employees I would nominate Quentin. If not I really hope management will take the time to acknowledge his exceptional customer service.

Hey friends I had to cancel my new service with US cellular…read more That service was garbage. Never get U.S cellular. No signal, dropped calls, distorted conversations, slow internet, a weeks worth of emails didn't go through for work omg. U can't text and surf the web while talking on the phone. Ughhhh and they were trying to charge $71 per month for that trash service. They were so cheap they even took back the free gift they gave me. Yuck

I want to thank manager Yahwah Abraham for his exceptional help last week. My SIM card failed, but…read moreof course it was a mystery as to why texts were going through. He was great, figured it out, and I want to say thank you! While I was there, he helped 2 other people too. I highly recommend!

Corey was great. He helped me get a screen protector for my phone and apply it. Very courteous and…read morefriendly!

Worst service ever. I downloaded yelp just to give this bad review. They said it would be 48 hours…read morefor diagnosing the problem on my computer but after 2 weeks I hadn't heard from them. When I called and left a message no one retuned my call. So I just drove over there. The lady working in the store got mad when I came to get my computer. She said she didn't have enough time to look at it yet. I took it to cyberline on electric road and they fixed it in 4 hours. I would not recommend roanoke computers to my worst enemy. Awful, awful service

From the owner: Repair Computers, Mac, iPhones, iPads, Samsung and others type cellphones and tablets.read more

this company has failed to show that I am in a poor service area when there is a store down the…read morestreet they also have already gave me $20 off. Which is nothing compared to the BILLS THEY SEND!!! the company has also failed its customers in the Beckley area the company has lied to the customers in this area and the store needs to be removed from this area because if I'm in a poor service area so is the STORE! Also the website says I'm in a good service area with 5G they have failed to provide the service they have promised and I want my money back. Also they need to call me and speak to me because they didn't advise that a ticket was being put in! Also I want my money back and do not care about the systems. BY THE WAY. They let me be a customer for 3 MONTHS! before they told me I was in a poor service area and won't give me one dime of my money back!

Love going here I'm Always satisfied!! Anytime my go to buy something I normally asked for Rodney…read more If he's not there one of the others help me out What can I say they give great service also credited me three dollars on my account and gave me a 25% discount and a gift card as a Black Friday special what can I say love us Cellular!!