Felicia White and her team were fantastic. Professional and quick, she took care of my business…read morewhile simultaneously helping callers and other walk-ins. I'm with ATT but if I were to switch companies, I'm definitely coming to see her and her team!

2 hours waiting......slow computers again, you could have free wifi since you keep your customers…read morewaiting so long, every time! 3 visits to get a phone is rediculuss!

I was able to get same day service and 2 hours faster than promised time. I had my screen glass on…read moreIPHONE 11 break. Justin and staff are friendly and informative. Glad they had screen replacement in stock. Prices are reasonable and fair...by the time you order screen and by tools needed to fit device, it comes out to the same price. Thank you so much for great and professional service. I went to Roanoke,VA location near Valley View Mall.

Kyle was my hero today!! In a hurry, I left my phone on top of my car, and it died a tragic death…read more I got a replacement from the insurance company, but I had not backed my phone up and had some very important pictures and documents on it. I took it to other places in Roanoke who were quoting me $$$$, saying first they would have to put a new screen on it and then see IF they could access anything. Kyle took it in the back, got into it and transferred everything for me within an hour! This place is great!!!

Oliver is the BEST!! He has been working in this field for a long time and gives incredible…read morecustomer service as well. I am very particular about choosing the right person for my needs when it comes to any service I look for. Oliver is professional, extremely knowledgeable and is always just looking to make sure you understand and feel at ease with the process. Please go to Oliver first, he offers fast service, fair prices and really cares to give you the best service he possibly can.

Oliver is non-judgemental and welcoming. He looks for the loose expensive way to help. I'm really…read moreglad I found him: call for the best time to meet him.

This Business is Top Notch when it comes to Customer Service! They replaced the screen in my new…read moreiPhone while I waited! The do all types of repairs on phones and tablets! They also Buy used Cell Phones and have a large inventory of new and refurbished phones for all carriers! The also have Carrier Unlock Services you can pay for and Account Lock Out Services! I know I'd rather just pay them to get my phone unlocked if I forgot the password! The 2 guys who work here are awesome and super helpful! They also have a large inventory of accessories from headphones to cases so go check them out!!!

My wife had her iPad screen replaced at this shop over a year ago…read more We noticed the edge of the screen seemed loose several months later, but the iPad was still functioning. Then this weekend, the screen started to appear "jerky" and the iPad was pretty much useless. We called a couple places open on Sunday that wanted over $200 for a new screen. I thought we should get a new iPad, rather than spend $200 to replace another screen on an outdated model. But we took it by the shop on Tuesday when they were open during the week. The tech had it working like new within 5 minutes, at no charge, and we didn't even have the receipt from the first repair. (I'm sure they could have looked it up if they thought we were dishonest). Anyway, really appreciate the immediate attention when I stopped by and quick fix.

8.14.24 -- just an update on this vendor... went again for a repair to a tablet which was failing…read moreto hold a charge. Again, battery replaced quickly and inexpensively. They are our only computer repair place!

they messed up my phone when I got it fixed my cameras don't work or my call speaker either and it…read morewas a 2 day policy so my hone cant even be fixed so im just walking around with a broke phone

From the owner: Broken screen, water damage, bad battery, no charge? We are you one stop phone, tablet and laptop…read morerepair shop that leaves money in your wallet!

Doctor Video is the best electronic repair store I have ever been to. Their very nice people,…read morepatient, and flexible. The things I do not like about them is they take way too long to get repairs done. I understand because they are a small business and they have health problems. Another thing I do not like about them is that they are very bad in responding to emails. Overall, Doctor Video is a great electronic repair store.

I had an old Marantz reciever from the 70's/80's that needed the headphone jack replaced. Despite…read morethe fact that I knew exactly how to fix the issue myself, I didn't believe my meager soldering skills were up to the challenge or worth risking the adjacent circuitry inside the device. Before taking my stereo receiver into Doctor Video I called repair shops in Northern VA, Richmond, and Roanoke, all of which quoted me more than $100 to replace a piece of hardware that costs less than $3 online. Mike at Doctor Video was very reasonable to deal with; I spent less than $50 getting the issue fixed and had the pleasure of some of the best customer service from a repair shop in my life. My only gripe was that the repair took a bit long however in the grand scheme of things, I would rather wait an extra few weeks for the repair to be finished than pay more than double the price to shops with rude technicians or poorly experienced repairmen. If I am ever in need of electronic repair in the area I will absolutely be bringing my business here.