Operating under New Management professional work done. Friendly staff. They repair all cell phones…read more, computers, drones, smart watches, etc.

Do not take your phone here. Tommy the manager is worthless. He left 7 screws out of my phone after…read moretwo installations. The employees here know nothing about customer service. When I confronted tommy about the missing screws he said he didn't install it, he said he doesn't make mistakes, when I watched him do every second of the install. Upon learning all of this, I started talking to my friends and coworkers about this issue and I found out that pretty much everyone who has taken their phone here has had similar problems. You are better off ordering a replacement screen online and doing the install yourself. The district or regional manager, Chris Brown, was also no help, saying that he stands behind his manager's work. When I spoke to Mr. Brown on the phone he told me that unless the screen was not properly installed, which it clearly wasn't, there was nothing he could do for me. When I spoke to him a second time upon realizing the screen was NOT properly installed, he told me that I was "trying to get one over on him". This is not how a business works. If the install was properly done the first time, I would have not wasted hours (yes, hours) of my time and I would not have lost out on $170. I ended up installing a third screen myself, and it works perfectly. Do not waste your time or money here.

Truly the worst store I've ever visited mf wants to sell you non apple parts and say you're sol…read morewhen your phone goes bad. Tries to insult your intelligence. I DO NOT RECOMMEND. He calls people liars. don't waste your money here.

Great experience getting a screen replaced. The owner could not have been nicer or more competent…read more Replaced the screen while I waited. Price was very fair. 6 month warranty on the new screen.

Beware!! The people that own this business will let random people behind the counter who will then…read moresteal your computer!! This happened to me. Then the business owner tried to say it was some random person behind the counter and that "happens all the time". Then tried to say the theft was my fault. Screaming at me the way he did is the only reason I'm leaving this review. Just beware this is not a legit business.

Great service, I gave him a short notice and he came in after hours and fixed my phone for me due…read moreto me going out of town this weekend!!! Very fast and affordable service, my hats off to you and your business!!!

Kyle was my hero today!! In a hurry, I left my phone on top of my car, and it died a tragic death…read more I got a replacement from the insurance company, but I had not backed my phone up and had some very important pictures and documents on it. I took it to other places in Roanoke who were quoting me $$$$, saying first they would have to put a new screen on it and then see IF they could access anything. Kyle took it in the back, got into it and transferred everything for me within an hour! This place is great!!!

From the owner: Come see us for your cell phone, tablet, computer, laptop, game consolve, and more repair needs!read more

8.14.24 -- just an update on this vendor... went again for a repair to a tablet which was failing…read moreto hold a charge. Again, battery replaced quickly and inexpensively. They are our only computer repair place!

My wife had her iPad screen replaced at this shop over a year ago…read more We noticed the edge of the screen seemed loose several months later, but the iPad was still functioning. Then this weekend, the screen started to appear "jerky" and the iPad was pretty much useless. We called a couple places open on Sunday that wanted over $200 for a new screen. I thought we should get a new iPad, rather than spend $200 to replace another screen on an outdated model. But we took it by the shop on Tuesday when they were open during the week. The tech had it working like new within 5 minutes, at no charge, and we didn't even have the receipt from the first repair. (I'm sure they could have looked it up if they thought we were dishonest). Anyway, really appreciate the immediate attention when I stopped by and quick fix.

This Business is Top Notch when it comes to Customer Service! They replaced the screen in my new…read moreiPhone while I waited! The do all types of repairs on phones and tablets! They also Buy used Cell Phones and have a large inventory of new and refurbished phones for all carriers! The also have Carrier Unlock Services you can pay for and Account Lock Out Services! I know I'd rather just pay them to get my phone unlocked if I forgot the password! The 2 guys who work here are awesome and super helpful! They also have a large inventory of accessories from headphones to cases so go check them out!!!

Came in for a new screen on my iPhone 16 pro max. He had to order the parts and gave me several…read moredifferent options price wise, which was great. I left my phone there on Tuesday and he had it done Thursday morning. Very straight forward and efficient. I definitely recommend this business and would use their service again.

From the owner: Guaranteed repairs for your device, we care about your time…read more Repairing All type of phones , tablets, Xbox and PlayStation

I went in because my phone wasn't working and they were swift to fix the problem .The people there…read morewere amazing would come back again

Found this place by Google Map search and/or Yelp as I didn't want to take my phone to Verizon (why…read moreI'm not sure now). A couple months later, fairly sure that wasn't the better decision. To be fair, I messed up my HTC10 somehow; I think moderately wet hands cause my screen to start not registering touches in vertical bar patterns. After dealing with this for a few months and it not getting any better, I thought maybe just the screen needed to be replaced. Again, to be fair it's possible more needed to be replaced. So I went in and asked about a screen replacement and noted my general problem. I was more led down the line of how much my phone was still worth almost as if to say if I wanted to sell it, though ultimately noting that it was worth repairing. I put down the first half of the cost and came back a couple days later after the part was ordered online from a random supplier of phone parts. An hour or so later I came back with my phone all put back together, paid the rest of the cost and went on my way. Over the next day or so the "new" screen started to have some dead spots and continually got worse over the next few months until now where it's pretty much useless. Again, it's possible something else in the screen was damaged and a new screen just put a band-aid on it. However, I don't believe it was well repaired as over the last couple of months when a spot or section went bad, some good jiggling or tapping of the phone would get it working again. As well, even from the start, the "home" button in the bottom center was not well placed back in and was offset from where it should be. Also noticed I was fairly easily able to slide in a business card or thin paper between the screen and metal body to try to reseat the "home" button. So, the repair didn't come back looking like new and to me wasn't a good quality repair. It might be more of my issue, but I struggled to stop by this place with the way the hours are set and ran out of my 14 days from repair to take it back in at no cost (at least according to the receipt). I called once in there and left a message only to never have it returned, I could have been more persistent, but I don't have time for that. I only give a 2nd star here as at least the work is done in house and with decent looking equipment. Maybe it was just that I had an off phone (I think HTC10s aren't too popular) so if you've got an iPhone or an easier repair it'll work for you. But for me, it didn't work and I don't think the quality of the work was very good.

All i needed was a new hard drive but instead of them giving me a hard drive with the same amount…read moreof storage which was 2tb but instead they gave me "what they had" and it was 1tb. Why not just order a 2tb hard drive and get back to me and charge me a realistic amount and not $160.00 for a "inspection and replacement". if i knew all i needed was a new Hard drive i would have done it my self. Fix your company and your prices #Do better.

I had taken off a key on my keyboard to clean it and had accidently bent the rubber piece. It was…read morefixed in a few minutes. The key is still kind of sticky feeling, not sticky but he had to bend the rubber piece back so it is not the same as it was. And I wasn't charged for it. I know I won't be trying to do that myself anymore.