Hess & Co. is our go-to for once in a lifetime pieces (like engagement and wedding rings) to…read morebeautiful basic jewelry (like classic chains and earrings), and everything in between. Plus their customer care and repair services are top-notch; we even trusted Eddie with my late grandmother's antique pearls (and he did a fantastic job!). I can't say enough great things about Eddie, Barbara, Caitlin, and the rest of the team!

This is the most unprofessional company. I wouldn't recommend anyone using this company for any of…read moretheir jewelry business. They took advantage of my 16 year old son who has Autism Spectrum Disorder, upsold him a $342 wedding band when all he we wanted was a Christmas ring for his girlfriend. He was told the wedding band could be used for anything, it didn't have to be a wedding band. When we tried to return the ring, the owner told us "he couldn't help the retard didn't know what he was getting" and refused to take the ring back unless we were exchanging it or getting store credit. This was the same day and the ring hadn't even been unwrapped. The store could have resold the ring without a loss. This was unreasonable and very unprofessional to use this type of language.

Upon discovering this store I fell in love with the collection of this jewelry shop. Wonderful…read moreowner and staff welcomed me and helped me look and find something to take home. Recommend to check out and find your one of a kind piece! Two thumbs up!

We were in need of a local full service on site Jewelry store in Staunton. Started to look and…read moremany of the other local stores closed or were part of a chain that did not listen to our needs. The first time I called the store I was impressed along with the first I visited the store in Staunton. Repairs are simple, very priced, timing today is long for no other available jewelry stores who do on site repairs. We were able to openly discuss the challenge and reach the best possible solution! Highly recommend Crown Jewelers

Best jewelry store in Roanoke. Not only are they knowledgeable but provide great customer service.read more

From the owner: Jewelry Connection provides engagement rings, wedding bands, watches, and diamonds to the Roanoke,…read moreVA area. We were established in 1989!

All the reviews were correct! The people were great, chatty, funny & incredibly helpful. Beautiful…read morejewelry- antique, original, costume. They had it all in every price range. Also other small antiques. They buy coins , gold & silver . Their appraiser takes her time with each offering & then quotes a very fair price. I will absolutely be returning!

Walking into this shop is delightful in itself, as you enter you are immediately swept up by its…read morecharm and elegance. It was just minutes before closing and I was still given a gracious reception. I was a little embarrassed as I explained that I had brought a piece of costume jewelry that needed a repair in the chain, that it wasn't valuable except to me because a beloved friend had given it to me. The young woman that greeted me was reassuring and asked to see the necklace. She put it under her jeweler's light and magnifying glass and was able to repair it as I waited. If you have ever had a sentimental piece that you thought was ruined, and someone was able to repair it you will have an idea of the joy I felt when she handed the necklace back to me and I slipped it around my neck. This is what I know, from now on I will be stopping in at this lovely shop for any gifts I need. In this past year, I have made a personal commitment to avoid shopping online and instead I want to support local shop owners. They are the ones that invest in our community and I want to honor that. My reception and service that I experienced at "The Velvet Case" has increased my commitment to stop there first and I will be back often to celebrate birthdays, graduations, weddings, and new babies.

I have shopped Henebry's Jewelers for over 10 years now. They are a great bunch of people. The…read morecustomer service is outstanding! I have never been dis-satisfied with anything I have bought there. Go there if you have an anniversary or birthday coming up. You will find something there. Brian, Amanda, Olga and Dave are great! They also have a jeweler to fix your watches or gets batteries. Then they have a jeweler on site to make repairs to your jewelry. It's a one stop shop!

Amazing free look at my family jewelry I brought in without an appointment. Reputable and…read moretrustworthy!

They did a wonderful, quick job while I waited. In addition, the jeweler was pleasant.read more

Quickly helped me take links out of my watch with no damage to it, and also went above and beyond…read moreto get information on other inventory they could get me.

Horrible everything....service, management and especially the jewelery. Management pushes phony…read more(lab created diamonds) because they are HUGE and expensive; and the case jewelery is cheap looking. The manager talked my husband into a fake lab created diamond, when he had brought my good jewerly as an example of my taste. NOTHING is fake, except now my new piece. They are more than willing to take back the fake glass if I double down and buy another piece with them at twice what we already paid. Men, ladies want quality, this mall jeweler wraps up fake diamonds in 18K to make you feel like you are getting something special. A pig in 18K is still a pig. And the regional manager is contencouis and likes to correct you like you are 12. Don't go here. You'd be better off at a pawn shop.

Michelle is extremely knowledgeable and courteous. I would recommend you give Kent Jewelers a try…read more There are some beautiful pieces at the store and there is always something new every time you go in!

Super helpful and friendly. They helped me measure my ring, answered all my questions, and gave…read moregreat recommendations and options. Will definitely go back for any jewelry needs.

I had a sentimental ring sized and the ring was handled with care. It's beautiful! Prices are…read morereasonable and choices of earrings, chains and medallions is surprisingly good

Dropped by with a handful of old coins my MIL wanted to know the value of. The young man was very…read morecourteous. He explained they normally charge for this service, however, with so few coins he would not charge me. Very knowledgeable and helpful.

I brought my ill-fitted diamond rind with the nearly broken setting from another local "send-out"…read morejewelry store. The AmRhein's consultant listened and examined my ring. She brought the in-house jeweler to see what he could do to repair what the other shop had had done. AmRhein's jeweler listened to my concerns, examined my finger size and shape (older with arthritic knuckles) and asked about my daily activities (). He suggested some options, told me that he could and would work the repair I chose and DID for 1/6 the charge from the store which broke my band. I am now an AmRhein customer and so glad to be!

A family member requested that I hire AmRheins to polish an entire set (12 place settings) of…read moresterling silver flatware that they wanted to gift to someone. What an incredible job AmRhein's did. The set, vintage 1950's, looked almost brand new when finished. It made a lovely gift and I was very appreciative of the time and effort AmRhein's took to get this just right. In addition, I have had AmRhein's repair and resize several pieces of jewelry for me in the past year and they have done an excellent job.