Following up on my first visit to this LensCrafters. I went ahead and visited the recommended…read moreoffice of Optometrist Dr. Guy A. Dietels, made an appointment there for an eye examination that was covered through my insurance, and came out very satisfied that this doctor far exceeded my highest of expectations, and with my eyeglasses prescription. I invite you to read my Yelp review I wrote of him.
When I arrived at LensCrafters this time, a friendly and very knowledgeable elegant lady, Elizabeth Shires, whom later I found out was the Licensed Store Manager, gave me a warm welcome, had me take a seat, and proceeded to ask the right questions to find out what my needs were, insurance information, and input everything into a portable computer so I'd know the exact amount the eyeglasses would cost, the promotional discount the store would give me, how much the insurance would cover, and the remaining amount that I would need to pay. She was so professional that I decided at that moment that I would like to deal exclusively with her throughout my purchase of my new eyeglasses.
I chose the Polo by Ralph Lauren frames which I had previously seen and selected as my favorite. And added, among other things, their premium, personalized Adaptive Progressive Lenses designed for seamless, multi-distance vision. These proprietary lenses feature digital free-form technology, aiming for easy adjustment and wide, clear viewing areas. The glasses were not cheap, but with the store's promotional discount and extensive eyeglasses insurance benefits, what I ended up paying was a minimal amount.
In just a few days later, sooner than what I had anticipated, I received a text message from LensCrafters that my eyeglasses were ready for pickup. I gave the store a call to see when Elizabeth would be available to fit them on me and made an appointment to be there around her working hours for that day. She fitted my the eyeglasses and reminded me of the LensCrafters' 30-days "Happiness Guarantee," which allowed for adjustments or exchanges if you are not satisfied with the fit or prescription within 30 days of purchase.
At first, I was very happy with the lenses themselves, but the nose pads that came with them were small and made of hard plastic that were hurting my nose skin. So I went back with them and Elizabeth made some adjustments. After trying them on for a few days they still were hurting my nose, so I went back and asked if she could replace these nose pads with some a little larger ones made of a softer material, and she did. Well this seemed to work and I no longer had this problem. I was able to enjoy my eyeglasses from then on. From driving my Lexus to watching TV, to writing my reviews.
I highly recommend this LensCrafters, and can truly say that Elizabeth and all her staff far exceeded my highest of expectations.
