Our family has had dependable, personal service from Steve Jacobs and his staff for about 20 years…read more We wouldn't go anywhere else. (BTW, Yelp is listing me in Bedford. No idea why. We live in Blacksburg.)

Dr. Jacobs is great and very knowledgeable. My entire family and I went to his office. The staff…read moreare also very nice and friendly. Things I miss being away from Blacksburg!

I liked the Doctor and the staff. The actual office seemed a little dated but I had a great…read moreexperience overall.

Dr. Poovey took the time to review my complicated vision issues. I haven't been able to read…read moreclearly and comfortably since my late 40s. I'd been to three other doctors. I read constantly for work as a real estate broker and for pleasure. I have a non-profit, Velocity of Books gives away hundreds of thousand of free books which I haven't been able to enjoy. I'm hopeful that Dr. Poovey has finally made it easy and enjoyable for me to read again. Thanks Dr. Poovey!

Dr. Poovey has been my Optometrist for many years. I recently had an appointment for my yearly eye…read moreexam for glasses and contacts. He is very professional and explains any issues you may have. Unfortunately, he will be retiring the end of this year. Thank you Dr. Poovey for your years of service to me and the community. Enjoy your retirement.

I shared my concerns with the tech/first person I saw. Apparently they did not share that…read moreinformation with Dr. Teaters. He was quick and impersonal, and spent less than 10 minutes in the room with me. He reduced my prescription despite me saying I couldn't see up close anymore and sent me on my way. No mention of the other issues I am experiencing. On top of that, of course now I cannot see with the contacts the prescribed because he reduced my prescription for some reason. He is very condescending and presumptive. I told him I was a phlebotomist and he said "oh you spend a lot of time on computers then" and insisted k be prescribed the most expensive contacts possible, stating that it would help with blue light and screen time. I didn't know that human arms were considered screens but okay. Will not return and VERY angry that I now have to go someplace else and pay out of pocket for a real exam.

Only went there because of insurance. Long story short: was told that both my granddaughter & my…read moreglasses were ready to be picked up a couple of times...finally they found the glasses somewhere in the back, where they shouldn't have been. I had 3 pairs of glasses that I wanted to keep, but I needed new lenses for the new prescription. Out of the 3, 1 they took care of, 1 they couldn't bc of the screws, and the last one...look at this! It took a couple of months to get them. Ladies were polite, no complaint there. One, poor girl, was job hunting...

Do not go here. I got an incorrect prescription. took a week to get a return phone call. when I…read morecame in they just wanted to "adjust" the prescription. I demanded to be tested. I said "since we got it wrong the first time shouldn't we make sure it is correct the second time?" needless to say they charged me for different lenses.

Despite my stress and frustration over the incident, I'm certainly willing to be reasonable if the…read moreowner or manager reaches out in that same spirit. I didn't mean to imply that the office could only make it right with a partial refund. What I would really like is for them to acknowledge it was their associate who made the mistake and apologize for trying to convince me it was my fault, I should have known, etc. I want to have a good relationship with this office. When I mentioned a partial refund, it was just the first thing that came to me when the manager asked about making it right (and, as my review shows, the manager just. became more angry about it.) Really I was mostly upset that I was treated by the cashier and manager, who both told me it was my own mistake. At the time I was offered a very insincere apology. I hope will all heads cooler now, they will be willing to extend a sincere one and we can rebuild that relationship. I am not asking for any money, just a sincere apology. If the owner or manager want to offer that or discuss this, I hope they reach out to me.

Re: Christiansburg location ( 2435 N Franklin) Extremely…read morepolite staff Overall great experience from start to finish. They were even kind enough to follow up a week later to make sure I was happy with my purchase and sight and feel with my glasses. Very kind group of ladies and gentleman

From the owner: Get 2 pairs of glasses and a free, quality eye exam starting at $95 at Americas Best. Visit us…read moreonline or call your local store to find exam times or shop our selection of frames.

I have been having my annual eye exam here for a few years now and the service is a excellent. The…read moreselection of frames they offer is also excellent. Highly recommend.

I am disappointed in the payment/insurance billing process. I was told today that the annual vision…read moreexam would not be charged to my vision insurance plan because it was a "medical" exam - not a vision exam. The purpose of the exam was an annual check-up. I wear contacts. The first contact trial made my vision worse. The second testing was on target. I thought I had paid the bill in full last week but today was told of another $94.00 charge. The front office handled things poorly, when I asked questions. The explanation given was that I was older, and this was the way it was done for older patients. I am 72. I don't have glaucoma. I don't have cataracts. I do have some neurological problems. I declined to speak with Dr. Jacobs at the time because I felt the need to remove myself from the situation. I respect his expertise. However, I will not be returning to this practice because of the billing methods. My husband recently had a good experience. He had his annual vision exam and purchased glasses a for a quarter of my cost using the same vision insurance. His visit was not labeled "medical". He is seven years older than I am. Live and learn.