Do not go here. I got an incorrect prescription. took a week to get a return phone call. when I…read morecame in they just wanted to "adjust" the prescription. I demanded to be tested. I said "since we got it wrong the first time shouldn't we make sure it is correct the second time?" needless to say they charged me for different lenses.

Despite my stress and frustration over the incident, I'm certainly willing to be reasonable if the…read moreowner or manager reaches out in that same spirit. I didn't mean to imply that the office could only make it right with a partial refund. What I would really like is for them to acknowledge it was their associate who made the mistake and apologize for trying to convince me it was my fault, I should have known, etc. I want to have a good relationship with this office. When I mentioned a partial refund, it was just the first thing that came to me when the manager asked about making it right (and, as my review shows, the manager just. became more angry about it.) Really I was mostly upset that I was treated by the cashier and manager, who both told me it was my own mistake. At the time I was offered a very insincere apology. I hope will all heads cooler now, they will be willing to extend a sincere one and we can rebuild that relationship. I am not asking for any money, just a sincere apology. If the owner or manager want to offer that or discuss this, I hope they reach out to me.

I went for an eye exam yesterday and was pleasantly surprised at the advanced technology here…read more Dr. Becky Mann was very informative and sweet and was very detailed with what was going on. I will definitely recommend any of my family members and friends.

Great service when I needed them the most. All of the staff was friendly, inviting, and prompt. The…read morespace is very classy and well kept

Excellent service from staff and doctor. They ordered frames for my husband and I to try on without…read morecommitment. I wish my husband and I still lived in Blacksburg. I would definitely recommend them.

Dear Sir/Madam, I…read morehope this e-mail finds its way to the management of Blacksburg Eye, because it concerns customer dissatisfaction and that's something a prudent business owner would want to be aware of. On October 10 I placed an order for prescription sunglasses with Blacksburg Eye. I ordered them with the intent of taking them to India on October 26. I made that intent clear to the optician with whom I worked. She assured me two weeks was plenty of time for the glasses to arrive, and that she would notate the file with my travel deadline as an additional assurance. As of today, the 25th, the glasses have not arrived and, I'm told, are not expected until after I begin my travels. Frustrating and irritating though that may be, I was prepared with the address in India where the glasses could be shipped. But, I was told that Blacksburg Eye will not pay to ship the glasses and if I could perhaps have someone else pick them up that person might be able to ship them for me. Unacceptable. I would not have ordered the glasses in the first place if the optician had not misrepresented to me that they would be available in time for my trip. To add insult to injury, Blacksburg Eye's subsequent complete failure to take any responsibility or at the very least work to solve a customer's problem that it had contributed directly to, leads me to the conclusion that Blacksburg Eye is not in fact concerned with its customers. I have purchased two pairs of glasses with you in the last 6 months to the tune of about $2,000. I can assure it will be the last money I spend at Blacksburg Eye. I can add to this story that my wife, whom I suggested visit Blacksburg Eye, has had what can only be described as a miserable experience. It took all of 6 frustrating weeks for her glasses to arrive after mistakes were made in ordering the properly sized lenses. She visited the office 3 times to pick up glasses that were not available when she was told they would be. No one called to inform her that they had not arrived. The most frustrating aspect was lack of acknowledgement of the mistakes followed by the lack of service to try to rectify the problems. She told me in no uncertain terms that she will not be returning either. We both understand that the lab preparation and shipping times can be imprecise. But to misrepresent those times, and to accept absolutely no responsibility for the delays--not even a token effort to rectify the bad taste we both have in our mouths--is the hallmark of a business that can afford not to be concerned, or cares not to be concerned with its clientele. I can assure you that is not the sort of business in a small town we're interested in patronizing. Respectfully, MJM & AEM

I liked the Doctor and the staff. The actual office seemed a little dated but I had a great…read moreexperience overall.

I shared my concerns with the tech/first person I saw. Apparently they did not share that…read moreinformation with Dr. Teaters. He was quick and impersonal, and spent less than 10 minutes in the room with me. He reduced my prescription despite me saying I couldn't see up close anymore and sent me on my way. No mention of the other issues I am experiencing. On top of that, of course now I cannot see with the contacts the prescribed because he reduced my prescription for some reason. He is very condescending and presumptive. I told him I was a phlebotomist and he said "oh you spend a lot of time on computers then" and insisted k be prescribed the most expensive contacts possible, stating that it would help with blue light and screen time. I didn't know that human arms were considered screens but okay. Will not return and VERY angry that I now have to go someplace else and pay out of pocket for a real exam.

Only went there because of insurance. Long story short: was told that both my granddaughter & my…read moreglasses were ready to be picked up a couple of times...finally they found the glasses somewhere in the back, where they shouldn't have been. I had 3 pairs of glasses that I wanted to keep, but I needed new lenses for the new prescription. Out of the 3, 1 they took care of, 1 they couldn't bc of the screws, and the last one...look at this! It took a couple of months to get them. Ladies were polite, no complaint there. One, poor girl, was job hunting...

Dr. Poovey took the time to review my complicated vision issues. I haven't been able to read…read moreclearly and comfortably since my late 40s. I'd been to three other doctors. I read constantly for work as a real estate broker and for pleasure. I have a non-profit, Velocity of Books gives away hundreds of thousand of free books which I haven't been able to enjoy. I'm hopeful that Dr. Poovey has finally made it easy and enjoyable for me to read again. Thanks Dr. Poovey!

Dr. Poovey has been my Optometrist for many years. I recently had an appointment for my yearly eye…read moreexam for glasses and contacts. He is very professional and explains any issues you may have. Unfortunately, he will be retiring the end of this year. Thank you Dr. Poovey for your years of service to me and the community. Enjoy your retirement.

Clean, professional and trustworthy eye care--highly recommend!! The equipment is absolutely…read morestate-of-the-art and so fast to test every aspect if the eye. I love this office.

I stopped in here while on vacation in the area because my two year old had kicked me so hard my…read moreglasses were out of alignment. The staff at invision helped me quickly and kindly, and they even had coffee and cucumber water.