Mark and his assistants have always been super helpful to me and my family. He treated my boys just…read moreas if they were his. Me, being rough on glasses. Had several "emergency" eye glass s8tuations. Mark always did the best he could. I consider Mark a good friend, and highly respect him personally and professionaly. Norman Croy

popped in to see if they could fix my sat on glasses, which they did no charge…read more saying bye to my current eye practice, and hello to See Mark Optical

I cannot say enough good things about Steve! My Hokie son broke his glasses a week ago, and went…read moreto a practice on Main Street to get them replaced. With all the upselling, the price tag was over 500! We happened onto Steve. My son took his glasses in and Steve is going to replace in a day....at a cost under 200! Great guy!

Our family has had dependable, personal service from Steve Jacobs and his staff for about 20 years…read more We wouldn't go anywhere else. (BTW, Yelp is listing me in Bedford. No idea why. We live in Blacksburg.)

Dr. Jacobs is great and very knowledgeable. My entire family and I went to his office. The staff…read moreare also very nice and friendly. Things I miss being away from Blacksburg!

Excellent selection and service. Chris Clark is knowledgeable and friendly. Ge has a one tear…read morewarranty which he honors without hesitation.

From the owner: Blue Ridge Optical is a full-service optical shop with 4 locations to provide you with the best…read moreservice.

I have been having my annual eye exam here for a few years now and the service is a excellent. The…read moreselection of frames they offer is also excellent. Highly recommend.

I am disappointed in the payment/insurance billing process. I was told today that the annual vision…read moreexam would not be charged to my vision insurance plan because it was a "medical" exam - not a vision exam. The purpose of the exam was an annual check-up. I wear contacts. The first contact trial made my vision worse. The second testing was on target. I thought I had paid the bill in full last week but today was told of another $94.00 charge. The front office handled things poorly, when I asked questions. The explanation given was that I was older, and this was the way it was done for older patients. I am 72. I don't have glaucoma. I don't have cataracts. I do have some neurological problems. I declined to speak with Dr. Jacobs at the time because I felt the need to remove myself from the situation. I respect his expertise. However, I will not be returning to this practice because of the billing methods. My husband recently had a good experience. He had his annual vision exam and purchased glasses a for a quarter of my cost using the same vision insurance. His visit was not labeled "medical". He is seven years older than I am. Live and learn.

Only went there because of insurance. Long story short: was told that both my granddaughter & my…read moreglasses were ready to be picked up a couple of times...finally they found the glasses somewhere in the back, where they shouldn't have been. I had 3 pairs of glasses that I wanted to keep, but I needed new lenses for the new prescription. Out of the 3, 1 they took care of, 1 they couldn't bc of the screws, and the last one...look at this! It took a couple of months to get them. Ladies were polite, no complaint there. One, poor girl, was job hunting...

Very clean and professional. We are new patients. I got new glasses plus lens in older frames I…read moreliked. Got glasses back very quick. Nice people

Despite my stress and frustration over the incident, I'm certainly willing to be reasonable if the…read moreowner or manager reaches out in that same spirit. I didn't mean to imply that the office could only make it right with a partial refund. What I would really like is for them to acknowledge it was their associate who made the mistake and apologize for trying to convince me it was my fault, I should have known, etc. I want to have a good relationship with this office. When I mentioned a partial refund, it was just the first thing that came to me when the manager asked about making it right (and, as my review shows, the manager just. became more angry about it.) Really I was mostly upset that I was treated by the cashier and manager, who both told me it was my own mistake. At the time I was offered a very insincere apology. I hope will all heads cooler now, they will be willing to extend a sincere one and we can rebuild that relationship. I am not asking for any money, just a sincere apology. If the owner or manager want to offer that or discuss this, I hope they reach out to me.

I have been a patient for awhile. Dr. Mitchell is great. Service, however, has gone downhill…read morefor the last two years. I had an appointment last year and they needed to cancel and reschedule but the reschedule date was 2 months off. If I were to wait, my insurance allowance for glasses/contacts would expire. I tried and tried but they wouldn't fit me in over the next few weeks even though they cancelled a long term appointment so I had to go to Johnson and Curran due to timing of my insurance. However, I went back to BEA because of Dr. Mitchell. She is awesome and is easy to talk to and takes time with you. I visited recently and my appoint with her was great as usual. However, the fees they add and keep talking about (I signed more paperwork and had conversations about fees more than my medical care) is distracting. I was quoted a price for my contact lenses in Nov and was told it was good until the end of th year but when I called to order them Dec 20, the price went up and there is a fee for a credit card and another fee. I was told that the technician who told me the price would be good through the end of Dec did not document the file and I was questioned, did I ask her to? (No, why wouldl I think of telling her to document the file?). They said costs go up at the first of the year and when I asked why not honor the price then since it was Dec, I was told they actually "up" them earlier than Jan 1 and dont wait. I spoke to Allen, the store manger who raised his voice and didn't listen well to my concerns. He blamed me and said the techician I am dealing with is doing a good job considering she was thrown into this since another was out on maternity leave. He transferred me back to the technician who disconnected the phone call and never called me back. I went in to the store and got taken care of but when I asked to speak to the manager, they said he is busy, email him, it is better that way. I wanted to share with him I was doing a review and wanted to be fair. I do not think he knew I was cut off and felt maybe he hasnt read this site or knew how he came off to me. Some of the same experieinces I had I see notated on this site and other sites so I hope BEA takes note ad improves. There is a shortage of providers in our area but they still should strive to be the bext they can be. Dr. Mitchell is awesome and the reason I will go back. I also like they will text with you which is a bonus.

My wife went in for an eye exam. We are uninsured. We were quoted fees for the exam. When…read morefinished the price was significantly higher than what we were quoted. When we tried to ask for a reasonable explanation, the staff became abusive and impatient with us. There was no reason for the disrespectful treatment. It seems fairly obvious that this office does not want to be bothered with uninsured persons. It is also obvious that the staff is very poorly trained in customer service. Edit-I have spoken to Shelli Wright of Kepler Vision and was treated with respect by the senior staff who promised to address the incident.

UPDATE: After seeing a doctor at Blacksburg Eye, I realized that Infinity Eye Care failed to…read morediagnose a progressive condition (keratoconus). At that time, the keratoconus was advanced enough that I had significant night vision troubles, but Infinity didn't have an answer for that. My previous review was from 2020 but my visit was in 2019, and the keratoconus (corneal thinning) had definitely progressed long enough to be detectable. Had the team at Infinity Eye diagnosed it correctly then, I wouldn't have had it progress further all this time. I'm now starting treatment with scleral lenses and possibly cross-linking. That would stop the progression but not reverse it. If I'd pursued that same treatment in 2019, then I could have stopped the progression. Keratoconus is not the most common eye condition, but a skilled opthamologist should be able to catch it, and it's disturbing that that didn't happen here.

Dr. Poovey took the time to review my complicated vision issues. I haven't been able to read…read moreclearly and comfortably since my late 40s. I'd been to three other doctors. I read constantly for work as a real estate broker and for pleasure. I have a non-profit, Velocity of Books gives away hundreds of thousand of free books which I haven't been able to enjoy. I'm hopeful that Dr. Poovey has finally made it easy and enjoyable for me to read again. Thanks Dr. Poovey!

Dr. Poovey has been my Optometrist for many years. I recently had an appointment for my yearly eye…read moreexam for glasses and contacts. He is very professional and explains any issues you may have. Unfortunately, he will be retiring the end of this year. Thank you Dr. Poovey for your years of service to me and the community. Enjoy your retirement.