Excellent service from staff and doctor. They ordered frames for my husband and I to try on without…read morecommitment. I wish my husband and I still lived in Blacksburg. I would definitely recommend them.

Very knowledge optometrist who was also very easy to talk to. Service was great and there was an…read moreample selection of glasses frames. Would definitely recommend!

Always great service and exceptional support. We have been finding quality and expertise at the…read moreOptical Shop for over 25 years.

Wife and I walked in to buy glasses. The owner, I suppose, never acknowledged that we even walked…read morein. Too busy sitting there shooting the S%3@ with some guy. They weren't talking about glasses either. We hung around looking at different samples for about 5 minutes, then just decided to leave. How this place gets 5 star reviews is beyond me. He's rude as crap!!!! Went 2 miles up the road to Blue Ridge Optical and got our glasses.

Lynn is the best! If you usually get your glasses at your eye doctor, I highly recommend going to…read morethe optical shop before you make your purchase. Lynn is an optician and knows how to fit frames to your face and eyes to make your vision the best it can be. How many times I've been told, "oh those are cute frames!" In reality the frames were cute but they weren't meant for the shape of my face or bridge of my nose, so they didn't give me optimal vision. He also uses top of the line lenses and cuts them on site, ensuring everything is aligned properly before you leave. I don't think I'll ever get another pair of glasses from anywhere except the optical shop.

TLDR: Staff was insulting and probably at least a little racist - immediately felt threatened. (and…read morethey do not take insurance) More context below. I arrived at little after 10 o'clock this morning at the Optical Shop to find a potential customer sitting waiting for them to open. I parked, got out of my car, and tried the door, but it was locked and I could now see that the lights were out. I sat in my car for a few minutes before the other person drove away. Another person came and went. I waited for until 10:15 and then decided to drive away, too. The posted opening time is 10 a.m. I stopped into another optical shop on my way home. Now at the second shop, I was greeted right away with a smile in this already bustling shop that had just opened in the last 20 minutes. I was checked-in and introduced to a specialist who walked me through all the frame choices and she summarized my options relevant to my vision care insurance plan. I saw several frames and she offered suggestions. A very pleasant experience, indeed. I decided to check out some more choices before committing to a big expenditure and said I would come back later to decide on a frame. On my way home, I decided to try the Optical Shop again. This time, the lights were on and I went inside - no other customers were present. The shop has a dim, closed in feel - not terribly welcoming. I noticed an older gray haired man in a gray tee shirt sitting facing away from the doors at a desk. After a few moments of browsing, he asked if there was anything I was looking for in particular. I said, "yes, I'm looking for prescription sunglasses, but I understand that insurance doesn't cover the Maui, Costa, or Oakley frames." He stood, approached me, and said, "we can help put in your out-of-network claim for you, but we don't use insurance." I said something like, "oh, ok, I gotcha." He replied, "yeah, we don't sell 'Made in China' mass market frames. Insurance only covers mass produced cheap 'Made in China' stuff." I said, "no, that's not true, I got the glasses I'm wearing with insurance," and he interrupted and said, "well, those were made in China, let me show you." I took off my glasses and looked and said I didn't see any Made in China markings, but I was pretty sure they were made in Italy. He reached out and grasped my frames and I said, "wait, no, let go," and he let go. He said, "yeah, those are cheap LensCrafters 'Made in China'." In fact, my glasses are Dolabany and I did not get them from LensCrafters. By now, this man had insulted me, my glasses, LenCrafters, and China, all within about 3 minutes, so I decided to leave. I said, "I've already decided to not spend my money with your shop." He replied, "ok." I then said, "you've got a terrible attitude, sir," and as I was walking out the door, he just replied, "ok." This man has no business working in a customer service job. I was deeply uncomfortable and honestly, he was aggressive and insulting to me, a potential customer, who was willing and able to spend hundreds of dollars on prescription Maui Jim sunglasses. It's true, there are a lot of frames that are made in China. But it is not true that my frames were and he had absolutely no basis for such an assumption. It's also not true that insurance only covers frames that are made in China. It's also not true that frames that are made in China are necessarily of poor quality. Very nice, high quality things can come from China and terrible quality things can come from western countries, too. It's a pretty backwards, small minded view to cut out an entire side of the world just because it's not something you understand. How about trying to learn about it? And I'd prefer to buy American, too. Not saying China's necessarily better by any means, but don't be so plainly ignorant. Perhaps what disturbed me more was his whole air of grievance he carried with him. It was almost a point of pride for him that they didn't take insurance. Instead of pointing out the positives of not doing so, or what quality his shop had to offer, he only expressed (false) opinions about how everyone else did business and how bad it all was. When prices are going higher and higher all the time, it seems like insurance is something you would want to offer. I know there's an expense for the vendor, but not offering it could be why his shop was a ghost town and the other was very busy. I will not be shopping at the Optical Shop again and I will steer anyone asking away from there, too. There are many options in town for eye glasses and this shop does not need to be on anyone's list. Good riddance!!

I couldn't ask for better care for my eyes than what Dr. Neal Jessup and his staff provide…read more Exceptional service that's always above and beyond. Best Optometrist in the area by far.

Honestly, I have a huge fear of anything having to do with eyes and this was my first time getting…read moremy eyes checked. They were great, they were also able to do the exam without dilation so I could get back to work. They were also very respectful of my time and knew I had a short window to do this appointment. Everyone was great to work with and I'm excited to have my glasses in a few days.

Clean, professional and trustworthy eye care--highly recommend!! The equipment is absolutely…read morestate-of-the-art and so fast to test every aspect if the eye. I love this office.

I stopped in here while on vacation in the area because my two year old had kicked me so hard my…read moreglasses were out of alignment. The staff at invision helped me quickly and kindly, and they even had coffee and cucumber water.

Very smooth experience for our family. Excellent providers and selection of glasses and frames…read more Very thorough examinations and patient care. Glasses are more expensive but have guarantees and coverage for damage. Highly recommended.

WARNING: Dr. Gregory Richard performed light adjusted cateract surgery on me in June of last year…read more He told me (it's not stating it too strongly to say promised me) that I would never have to wear glasses again. The brochure said the same thing. Never did he say there could be complications. It cost me $8,000 that was not covered by insurance. I was so excited to never have to wear glasses I took the money out of my retirement fund. After surgery my eyesight is much worse than it was before. I can barely see out of my left eye and still have to wear reading glasses. I now have to have surgery to remove scar tissue caused by his surgery. I would stay away from him and his clinic.

called to get an appointment, tried to state I LOST my Medicaid and needed to pay cash…read more Before I finished my sentence, he said. "I DONT ACCEPT MEDICAID AND HUNG UP" A....H....

Dr. Jessee is such a competent eye doctor! I have been going to him annually for years. I can…read morealways get an appointment very quickly. He doesn't have any employees so he always answers the phone, makes the appointment, and appointments are always super-quick so your time is not wasted. He does not file with insurance and although he is not in my employer's network, I gladly just pay out of pocket to avoid all of the chaos and nonsense that I've found elsewhere (and I have been to most ALL of the others)! Choose Dr. Jessee for all of your eyecare needs - he is a gem! (Please note: he will give you a receipt that you may use to be reimbursed for your exam and your prescriptions. Also, he does not order contacts but your exam includes a pair that you can wear for one month - I just always make sure that I place my order with an online company quickly as shipping for bifocal lenses tend to take a bit longer). You also have the option of going next door to Walmart to order contacts and glasses if you wish.

My wife went in for an eye exam. We are uninsured. We were quoted fees for the exam. When…read morefinished the price was significantly higher than what we were quoted. When we tried to ask for a reasonable explanation, the staff became abusive and impatient with us. There was no reason for the disrespectful treatment. It seems fairly obvious that this office does not want to be bothered with uninsured persons. It is also obvious that the staff is very poorly trained in customer service. Edit-I have spoken to Shelli Wright of Kepler Vision and was treated with respect by the senior staff who promised to address the incident.

UPDATE: After seeing a doctor at Blacksburg Eye, I realized that Infinity Eye Care failed to…read morediagnose a progressive condition (keratoconus). At that time, the keratoconus was advanced enough that I had significant night vision troubles, but Infinity didn't have an answer for that. My previous review was from 2020 but my visit was in 2019, and the keratoconus (corneal thinning) had definitely progressed long enough to be detectable. Had the team at Infinity Eye diagnosed it correctly then, I wouldn't have had it progress further all this time. I'm now starting treatment with scleral lenses and possibly cross-linking. That would stop the progression but not reverse it. If I'd pursued that same treatment in 2019, then I could have stopped the progression. Keratoconus is not the most common eye condition, but a skilled opthamologist should be able to catch it, and it's disturbing that that didn't happen here.