I went for an eye exam on 2/28. I left with trial contacts. When I tried them on the next morning,…read moreI could not see out of my left eye. I figured since the prescription had changed I might need to get accustomed. Turns out the contact for the right eye was expired (expiration date: 11/30/202). The contact for the left eye that I was given was (minus) -2.50, when the prescription clearly stated (plus) +2.50. I had my eyes dilated and could not see the writing on the contacts when I left, and I didn't look before trying them on because I trusted what I was given. I will never set foot in that office again and would never recommend them.

I would NEVER recommend this facility to anyone. I was new last year and every experience I've had…read morewith them has been terrible. Scheduling appointments has been a nightmare, all the receptionists have either been rude over the phone, not helpful making appointments, or have literally hung up. Walked in today where the girls ( employees) were vaping in the office. When getting new contacts no one ever taught me how to put them in, even when asked. Please look elsewhere for quality care!

Very smooth experience for our family. Excellent providers and selection of glasses and frames…read more Very thorough examinations and patient care. Glasses are more expensive but have guarantees and coverage for damage. Highly recommended.

WARNING: Dr. Gregory Richard performed light adjusted cateract surgery on me in June of last year…read more He told me (it's not stating it too strongly to say promised me) that I would never have to wear glasses again. The brochure said the same thing. Never did he say there could be complications. It cost me $8,000 that was not covered by insurance. I was so excited to never have to wear glasses I took the money out of my retirement fund. After surgery my eyesight is much worse than it was before. I can barely see out of my left eye and still have to wear reading glasses. I now have to have surgery to remove scar tissue caused by his surgery. I would stay away from him and his clinic.

I needed to get my frames adjusted during COVID quarantine, so I called ahead to make sure that…read morethey were open and were able to adjust frames. Kylie, the manager, said they do adjustments from 9-5 Monday through Saturdays, but we would have to wear masks which was fine. They do not charge for adjustments. We arrived at around 4PM and had to call the phone number on the door because the door was locked. Kylie answered and she was able to help us. She put on gloves, took our temperatures, and let us inside. Then she asked me what was the issue with my glasses and did a quick check of how my glasses were sitting on my ears. She adjusted them and gave them back to me to wear and reassured me to take my take because she understood that typically you'd have to wear your glasses for 5 minutes to actually see if it fit. We went back and forth a bit before my glasses were comfortable. Kylie is so attentive and caring! She is so sweet and her customer service is wonderful. I highly recommend getting glasses or any adjustments here if you can.

This shop is inside the Walmart store in the Valley View Mall area. There seems to be an…read moreoptometrist office listed at the same address as this shop, but it seems like the Vision Center is a separate business somehow. The selection on glass, sunglasses, and accessories is decent, and they carry brands that I haven't seen at many other shops, such as Shaq's. There are sunglasses and accessories on clearance or discount, and staff are available to assist you. I wouldn't mind coming here for my next frame!

Dr. Tims replaced my lens in my right eye in 2017. I've dealt with various offices since then. They…read morewere all courteous and empathetic. I appreciate all they did to make my services comfortable and easy for me. The staff were professional, observant, and handled my concerns with care.

the doctor is always at least 30 minutes late to scheduled appointments. this has occurred for the…read more5 years I've been a patient here. today is my last appointment; I've waited in the chair in an office for 30 minutes; far too long for a doctor to leave a patient.

Get a second opinion before having Dr. Thompson do a procedure. Proceed with caution otherwise.read more

My first appointment today. I was unexpectedly running late, so I called to let them know. A…read morerather rude person told me I had a 15 minute grace period. I inquired what that meant and she was vague, but it sounded like if I was more than 15 minutes late they wouldn't be able to see me. I arrived 10 minutes late. 40 minutes later I was still sitting in the waiting room, I had not seen any nurse or doctor. I left. Why did I only get a 15 minute grace period. But they evidently have an unlimited amount of time that patients must wait before seeing a doctor. Will not return.

As with LensCrafters next door, it's bad customer service (by one person) that keeps this place…read morefrom being perfect. Still, after several visits and phone calls, there's no denying that the staff who have helped me know what they're doing and I can trust them. The high-tech comprehensive eye exam, and multiple rooms that you move in and out of have soft lighting and have helpful info posters. The two staff that we've interacted with are knowledgable and patient enough to answer any questions we have without unnecessary attitude, and making appointments is as easy as a quick phone call. The wait has never been too long, and there's a TV screen in the small waiting room that seems to have eye health-related commercials on a loop that can be interesting to watch. I'd recommend this place.

They canceled my appointment!!!! They are no longer taking…read morepeople at this location?! I don't know ‍ f they are shutting down or what is going on here! 12/27/2019

Dr. Till and his staff are very professional. He removed the cataracts from my eyes. Now my…read moreEyesight is great. I highly recommend them!

My experience with this business was very negative. I would not recommend them at all…read more They seemed friendly but were unable to make proper glasses for me. Also, there was a long wait time even though I had an appointment and I arrived early. Do yourself a favor and avoid this negativity in your life.

One finds amazing professional services through word-of-mouth recommendations. And that is…read moreprecisely how I found the office of the Optometrist Dr. Guy Dietels, located in a small but inviting space, with the entrance on the right side of the Sam's Club in Roanoke, Virginia. After being awarded the Yelp Triad Squad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last year, an event that honored the highest-performing Yelp Elites, celebrating their contributions and accomplishments throughout the year, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants, businesses, and entertainment venues, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And the Optometrist Dr. Guy Dietels, in Roanoke, Virginia, is a perfect example. Having no association with Sam's Club itself, this visual exam facility is operated by Dr. Guy Dietels, an independent Doctor of Optometry. But don't let its small size fool you. The office is clean, organized, and well equipped with all the required equipment for the Optometrist to perform an excellent eye examination to prescribe eyeglasses, and make a diagnosis of the condition of your eyes. The administrative assistants are very friendly, welcoming, and professional. The first time I visited, one of them was very helpful in finding out if my insurance covered my eye examination there, and later on when I phoned her, in scheduling an appointment on a convenient day for me. Today, when I went for my appointment to have my eyes checked by Dr. Dietels, the other, also very friendly, administrative assistant, welcomed me and had me fill out the new patient form, after having a look of my insurance card. She then very professionally performed the preliminary eye tests, and had me take a seat to wait for the Doctor to see me. All the positive feedbacks that I had received about Dr. Dietels, none even compared to the wonderful person as well as professional that he was. He introduced himself to me, and was very kind, courteous, and professional throughout the entire examination. He took his time examining my eyes to make sure my eyeglasses prescription came out perfect, as well as performing all the other routine tests, and dilated my eyes to check for any abnormalities. Everything came out well and I walked out of the office with the satisfaction of having had Dr. Dietels far exceeding the high expectations I had of him. I highly recommend him and his wonderful staff and definitely plan on returning for my yearly checkups.

Perfunctory examination without dilation that cost as much as the typical ophthalmologist's…read moreexamination. Too expensive for a Sam's Club optometrist.