I couldn't ask for better care for my eyes than what Dr. Neal Jessup and his staff provide…read more Exceptional service that's always above and beyond. Best Optometrist in the area by far.

Honestly, I have a huge fear of anything having to do with eyes and this was my first time getting…read moremy eyes checked. They were great, they were also able to do the exam without dilation so I could get back to work. They were also very respectful of my time and knew I had a short window to do this appointment. Everyone was great to work with and I'm excited to have my glasses in a few days.

Dr. Poovey took the time to review my complicated vision issues. I haven't been able to read…read moreclearly and comfortably since my late 40s. I'd been to three other doctors. I read constantly for work as a real estate broker and for pleasure. I have a non-profit, Velocity of Books gives away hundreds of thousand of free books which I haven't been able to enjoy. I'm hopeful that Dr. Poovey has finally made it easy and enjoyable for me to read again. Thanks Dr. Poovey!

Dr. Poovey has been my Optometrist for many years. I recently had an appointment for my yearly eye…read moreexam for glasses and contacts. He is very professional and explains any issues you may have. Unfortunately, he will be retiring the end of this year. Thank you Dr. Poovey for your years of service to me and the community. Enjoy your retirement.

As with LensCrafters next door, it's bad customer service (by one person) that keeps this place…read morefrom being perfect. Still, after several visits and phone calls, there's no denying that the staff who have helped me know what they're doing and I can trust them. The high-tech comprehensive eye exam, and multiple rooms that you move in and out of have soft lighting and have helpful info posters. The two staff that we've interacted with are knowledgable and patient enough to answer any questions we have without unnecessary attitude, and making appointments is as easy as a quick phone call. The wait has never been too long, and there's a TV screen in the small waiting room that seems to have eye health-related commercials on a loop that can be interesting to watch. I'd recommend this place.

They canceled my appointment!!!! They are no longer taking…read morepeople at this location?! I don't know ‍ f they are shutting down or what is going on here! 12/27/2019

I was referred to doctor Cotter by the best Opthalmologist in Blacksburg Virginia for my Glaucoma…read moretreatment. He was said to be the best in the area. He is very thorough caring and skilled. His practice is very large so expect a lot a patients and waiting, but he takes time with each patient and their individual needs. His office is well equipped with the most up to date equipment and he has an ample staff of technicians. I was very satisfied with his care and I am still a patient.

My father was being treated for Glaucoma by Dr. Cotter at Vistar. I have tried to contact the…read moreoffice several times since January 5th 2024 to have his records transferred because I relocated him to Florida. The recording said they will contact you within 15 days, I have yet to receive any response from that office. There is no option to speak to a person and my messages have been ignored.

Great place, friendly and courteous staffs Highly…read morerecommended for diagnosis The frame prices are high Easy appointment scheduling Good doctors

Do not go here. I got an incorrect prescription. took a week to get a return phone call. when I…read morecame in they just wanted to "adjust" the prescription. I demanded to be tested. I said "since we got it wrong the first time shouldn't we make sure it is correct the second time?" needless to say they charged me for different lenses.

One finds amazing professional services through word-of-mouth recommendations. And that is…read moreprecisely how I found the office of the Optometrist Dr. Guy Dietels, located in a small but inviting space, with the entrance on the right side of the Sam's Club in Roanoke, Virginia. After being awarded the Yelp Triad Squad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last year, an event that honored the highest-performing Yelp Elites, celebrating their contributions and accomplishments throughout the year, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants, businesses, and entertainment venues, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And the Optometrist Dr. Guy Dietels, in Roanoke, Virginia, is a perfect example. Having no association with Sam's Club itself, this visual exam facility is operated by Dr. Guy Dietels, an independent Doctor of Optometry. But don't let its small size fool you. The office is clean, organized, and well equipped with all the required equipment for the Optometrist to perform an excellent eye examination to prescribe eyeglasses, and make a diagnosis of the condition of your eyes. The administrative assistants are very friendly, welcoming, and professional. The first time I visited, one of them was very helpful in finding out if my insurance covered my eye examination there, and later on when I phoned her, in scheduling an appointment on a convenient day for me. Today, when I went for my appointment to have my eyes checked by Dr. Dietels, the other, also very friendly, administrative assistant, welcomed me and had me fill out the new patient form, after having a look of my insurance card. She then very professionally performed the preliminary eye tests, and had me take a seat to wait for the Doctor to see me. All the positive feedbacks that I had received about Dr. Dietels, none even compared to the wonderful person as well as professional that he was. He introduced himself to me, and was very kind, courteous, and professional throughout the entire examination. He took his time examining my eyes to make sure my eyeglasses prescription came out perfect, as well as performing all the other routine tests, and dilated my eyes to check for any abnormalities. Everything came out well and I walked out of the office with the satisfaction of having had Dr. Dietels far exceeding the high expectations I had of him. I highly recommend him and his wonderful staff and definitely plan on returning for my yearly checkups.

Perfunctory examination without dilation that cost as much as the typical ophthalmologist's…read moreexamination. Too expensive for a Sam's Club optometrist.

Dr. Stewart and staff were super professional and friendly. They took care of my mother and set up…read morean appropriate referral for her for additional care. Would definitely recommend this practitioner and practice. Exceptional eye-care!!!

I moved here 16 yrs ago from Tn. After trying two of the large eye clinics, I could not find…read moreanywhere that i felt cared. I was about ready to go back to TN to my old eye Dr when i found DR Stewart. Fir the first tie in yrs, i felt like they cared. Eye exam was great, they took there time. One and a half weeks later, I got my new glasses. They may be the best glasses I have ever worn, prescription is awesome! The last place that started with a V, made my glasses 3 times before I could see with them.

Very smooth experience for our family. Excellent providers and selection of glasses and frames…read more Very thorough examinations and patient care. Glasses are more expensive but have guarantees and coverage for damage. Highly recommended.

WARNING: Dr. Gregory Richard performed light adjusted cateract surgery on me in June of last year…read more He told me (it's not stating it too strongly to say promised me) that I would never have to wear glasses again. The brochure said the same thing. Never did he say there could be complications. It cost me $8,000 that was not covered by insurance. I was so excited to never have to wear glasses I took the money out of my retirement fund. After surgery my eyesight is much worse than it was before. I can barely see out of my left eye and still have to wear reading glasses. I now have to have surgery to remove scar tissue caused by his surgery. I would stay away from him and his clinic.