I was seen promptly, was treated well and got expert service. They do both regular eye exams and…read morecontact lens fittings.

First impression was no greeting and ignored completely when I walked in up to when I was called to…read morethe desk. Even then no smile or greeting... only ," Next!" I was handed a clipboard and instructed to fill out the paperwork and that was that. There were two people at the desk; one was checking people in and her other was deep into her computer screen. She did manage to thank and say good bye to a few people but never even peeped at me. Not a welcoming feeling at all. Second notice is they're all dressed casually. Jean jacket and leggings casual. I guess it's Friday so not a big deal. I've just never been in a clinical setting where they wear leggings. The waiting area has a TV on and music playing in the background; what i did notice is a Holy Bible laying on every console and side table. I came in 15 minutes before my appointment and it took about 8 minutes in line to be called to the desk. My appointment was at 0830 and I was taken back at 0910. The lady that took my stats was very friendly. I was taken to another waiting area after the initial exam and waited until 1000 to be taken back by the doctor only to be told that this doctor cannot help me and I would need to see another kind of specialist. Two hours wasted and a lot of waiting time only to have had 15 minutes in between the one who did the initial exam and the doctor itself. I will say that they called back and worked me in very quickly when I called as a new patient emergency the day before and my insurance information was already collected so a lot of what was needed was already done by the time I checked in. I made it clear I needed an ophthalmologist when I made the appointment and they got it wrong. That is frustrating because I could have gone somewhere else and lost the chance because of that mistake and having being in there 2 hours for nothing to be done.

this is the most money hungry, greedy doctor i've ever seen. i saw him 13.5 months ago. i tried…read moreto reorder contacts and could have ordered years worth had i done so a month and a half ago, but now i can't order a single pair because he wants to squeeze another $100 out of me to turn around and say YEP you still need contacts and blames it on the fact that i could sue him. he doesn't return phone calls and is the polar opposite of a compassionate person. DO NOT GIVE HIS GREEDY SELF YOUR MONEY!!! he will try to squeeze you for more whenever possible!!!

Dr. Stewart and staff were super professional and friendly. They took care of my mother and set up…read morean appropriate referral for her for additional care. Would definitely recommend this practitioner and practice. Exceptional eye-care!!!

I moved here 16 yrs ago from Tn. After trying two of the large eye clinics, I could not find…read moreanywhere that i felt cared. I was about ready to go back to TN to my old eye Dr when i found DR Stewart. Fir the first tie in yrs, i felt like they cared. Eye exam was great, they took there time. One and a half weeks later, I got my new glasses. They may be the best glasses I have ever worn, prescription is awesome! The last place that started with a V, made my glasses 3 times before I could see with them.

As with LensCrafters next door, it's bad customer service (by one person) that keeps this place…read morefrom being perfect. Still, after several visits and phone calls, there's no denying that the staff who have helped me know what they're doing and I can trust them. The high-tech comprehensive eye exam, and multiple rooms that you move in and out of have soft lighting and have helpful info posters. The two staff that we've interacted with are knowledgable and patient enough to answer any questions we have without unnecessary attitude, and making appointments is as easy as a quick phone call. The wait has never been too long, and there's a TV screen in the small waiting room that seems to have eye health-related commercials on a loop that can be interesting to watch. I'd recommend this place.

They canceled my appointment!!!! They are no longer taking…read morepeople at this location?! I don't know ‍ f they are shutting down or what is going on here! 12/27/2019

I have had another great experience at Blue Ridge Optical at the British Woods Rd. office in…read moreRoanoke, VA. ! After going with my mother to her eye exam, I can say without a doubt that the assistant giving the eye exam and Dr. Eng and his nurse are caring professionals who take the time to do a good exam. Instructions were clearly given. We next visited the Optical side of the shop where Mrs. Alice Jenkins greeted us quickly and with a smile. A new pair of glasses was in store for my mom. Time was taken to choose the most flattering frames for her. Mrs. Jenkins took her time to take a. Irate measurements to assure a good fit. The glasses fit perfectly. We were very happy with our experience and would highly recommend this office to others. Sincerely, L. Hanson

From the owner: As us about V.S.P .,Eyemed, Blueview, Aetna insurance plans.. Oakley sunglasses in prescription now…read moreavailable! Other than that same information as last year.