Only went there because of insurance. Long story short: was told that both my granddaughter & my glasses were ready to be picked up a couple of times...finally they found the glasses somewhere in the back, where they shouldn't have been. I had 3 pairs of glasses that I wanted to keep, but I needed new lenses for the new prescription. Out of the 3, 1 they took care of, 1 they couldn't bc of the screws, and the last one...look at this! It took a couple of months to get them. Ladies were polite, no complaint there. One, poor girl, was job hunting... read more

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Very clean and professional. We are new patients. I got new glasses plus lens in older frames I liked. Got glasses back very quick. Nice people read more

Not sure why they're rating isn't better but I don't visit an optometrist very many times. I felt very comfortable and I felt they were extremely polite and professional and did the services that were necessary for my doctor. Also got me a nice pair of glasses. read more

Johnson Curran Optometry Center in Blacksburg, VA, replaced my former optometrist's offices (EYES on MAIN). My first visit to this new center was for an eye examination and, if necessary, an update on my two glasses prescriptions--reading glasses and driving/distance glasses. Pros: +Service was prompt and professional. Office staff as well as professional staff were available and helpful, even during a very busy day. Upon returning later for fittings, staff were again available and helpful. +My driving glasses were "edged" (inserted into my current frames) promptly at the Christiansburg Johnson Curran center. The prescription was an excellent upgrade. While my current prescription was good enough, these were better. Cons: -I was prescribed "desk work" glasses, with multiple bells and whistles which I neither needed nor understood. My goal was for improved reading glasses but I received instead an expensive pair of "desk work" glasses for distance work on a computer, with a weaker reading strength than I already had. -"Sapphire" component is added to driving glasses to reduce night driving glare by 20%--an excellent option. I purchased this for my driving glasses. It was also prescribed, however, for my "deskwork" glasses (an additional $140 expense). Since I neither read nor use the computer while driving, I asked that this be removed from the prescription. It was. -A second feature ("Eyezen") was added to both pairs of glasses, filtering blue light (not needed for driving) and giving a "boost" (I was told) to the glasses. I did pay for this in both pairs, realizing only after purchase that it was particularly helpful for eye strain for those who spent long hours before a computer. Happily, that is not me. I needed better reading glasses for hard-copy books. I continue to use my old pair, since their strength is better than the "desk work" glasses I was prescribed. ~The office staff member was both patient and helpful in trying to resolve my dissatisfaction with the insufficiency of the glasses meant for my reading. The only no-cost option, however, was to have a new prescription written for a reading-only set of glasses that would have been a weaker prescription than my current pair. I opted against that, and now use the "desk work" pair for back-up. Conclusion: Be clear and firm with your expectations, and don't purchase the add-ons unless you are certain you both want and need them. I would recommend other area optometrists with more established records. read more

Not that great. Work on your customer service skills. The lady who sets up the appointments in the Roanoke call center is rude and acts like she's people's mother;she brow beats people,gives the customer a hard time about things. She's rude. The people working in the actual place here in Christiansburg aren't any better they have their nose in the air with a attitude, like you being there is bothering them. read more

Very safe, courteous, and professional. They knew just what I needed. I love my new glasses!

Doctors are fine. Customer service: not so much. Every time I've gone in for an appointment, wait times have been *ridiculously* long. Staff have consistently been unable to interpret my vision insurance benefits correctly. This time, I called the insurance company myself to verify my benefits right after walking out the door. Sure enough: they were wrong. I went right back in (literally 2 minutes from when I left the appointment) to have them re-run things correctly, but was told I had to sign in again on a separate wait list behind 7-8 other people. My contacts (a very commonly used type) have taken over a month to be ready (I'm still waiting....), but apparently no one can track them down or give me any indication of when they might arrive. Call wait times are also really long sometimes, but whatever you do, don't leave a message for a callback (like the recording suggests) since there's a really good chance they will not call you back. Just suffer through the annoying hold music/messages until you get a real person on the line. I keep trying to give them the benefit of the doubt--maybe they're just having an off day--but nope. Time to find a new provider. read more