After over 20 years as a patient at Appalachian Eye Care and trusting them with my entire family of 12, this experience was unacceptable. My contact lens order was missed and I waited 6 weeks with no communication. When I finally called, I was told they had dropped the ball, yet there was still no follow up. Calling again over 2 weeks later, while wearing contacts that were no longer usable, I was met with rude, dismissive, and argumentative behavior. Instead of resolving the issue, I was repeatedly told the lenses were on backorder, contradicting what I had already been told. It then became unnecessarily difficult to obtain my own prescription. When I finally received it, the numbers were significantly different from my previous exam less than a year before, raising serious concerns about its accuracy and leaving me unable to confidently order expensive custom lenses. It has now been over two months and I still have no contacts and no trusted prescription. After two decades of loyalty and even purchasing a separate coverage through VSP Vision Care just to remain with this practice, because we love Dr. Lane, The lack of accountability, poor communication, and unprofessional treatment is unacceptable. Losing 12 long term patients may not matter, but experiences like this will matter over time. It is imperative to have good staff so your business doesn't suffer. read more

I saw a new doctor and a student doctor. I told them I was keeping headaches and migraines. I hated my contacts and my eyes were dry and irritated. The doctor told me to try a sample and if I didn't like them I could try another kind before I ordered a 6 month supply of contacts. I soon realized i was leaving for vacation and didn't have enough contacts. I messaged the office and asked if I could have a sample pack to get me through vacation and hopefully my eyes liked this kind and I could order them. They said no i could not get a sample unless I agreed to pay for a year supply of contacts. All they care about is the money. They could care less that I was keeping headaches from the contacts or that my eyes would drain with pus from the solution. The office manager needs to look at what the front office people are telling patients. I asked for my prescription and it took forever to get it because they didn't want me going somewhere else. I've been a patient for over 15 years and so has my kids. We are not going back. read more

Very professional and yet friendly. I am diabetic, so I have a great concern about my eye health. Dr. Hopkins explained everything very well. read more

I had the worst experience. After my doctor exam, I was literally snubbed, and walked to the checkout, the lady informed me that I didn't have coverage for frames or lenses. I just left another eye care place and ordered a $500.00 pair of glasses, my insurance covered all but $8.00. These people are wicked rude and snobby. I will not go back. It was my first and last visit. read more

Great staff. Everyone there from the receptionists to the optometrists were extremely helpful and very nice. Highly recommend this business. Thanks again. read more

I never had glasses before. Birthdays finally caught up to me. I felt like the wait time was minimal. I am confident that I got a thorough exam and my issues were addressed. I got exactly what I needed and am very satisfied with every aspect of this. I wasn't treated like a number. They got a big city set up with a small town feel. I would highly recommend Appalachian Eye Care. I can't see myself ever going anywhere else! read more

I was a new patient to this office, and I was impressed. There was very little waiting time to get in and between each step of my examination. Everyone was friendly and helpful, and each step was explained as we went along. I really liked Dr. Ortiz. She was careful to make sure that I understood the procedures and the instructions and follow-up. The glasses technician was very patient and professional with me and helped me find glasses that fit me and fit my lifestyle. Overall great experience! read more

We love the office and the Dr's but the front desk is not very helpful. They gave us the wrong prescription and we had to ask for the new one 3 different times before we got the right one. read more

Dr. Lane and Dr. Hansen are both wonderful. The office is always clean and the staff is always willing to help!

I have been going to Appalachian Eye Care for several years, and love the staff. I see Dr. Lane who is an awesome doctor. I have only seen Dr. Hansen once and he was also great! My whole family has transferred over to Appalachian Eye Care. Wonder and friendly staff. read more

Overall the visit was very pleasant. I was in and out in less than an hour. I will continue to visit for my eye care. The only concern I had was at checkout. They could be more informative and helpful when it comes to ordering contacts or glasses. read more