After over 20 years as a patient at Appalachian Eye Care and trusting them with my entire family of…read more12, this experience was unacceptable. My contact lens order was missed and I waited 6 weeks with no communication. When I finally called, I was told they had dropped the ball, yet there was still no follow up. Calling again over 2 weeks later, while wearing contacts that were no longer usable, I was met with rude, dismissive, and argumentative behavior. Instead of resolving the issue, I was repeatedly told the lenses were on backorder, contradicting what I had already been told. It then became unnecessarily difficult to obtain my own prescription. When I finally received it, the numbers were significantly different from my previous exam less than a year before, raising serious concerns about its accuracy and leaving me unable to confidently order expensive custom lenses. It has now been over two months and I still have no contacts and no trusted prescription. After two decades of loyalty and even purchasing a separate coverage through VSP Vision Care just to remain with this practice, because we love Dr. Lane, The lack of accountability, poor communication, and unprofessional treatment is unacceptable. Losing 12 long term patients may not matter, but experiences like this will matter over time. It is imperative to have good staff so your business doesn't suffer.

I saw a new doctor and a student doctor. I told them I was keeping headaches and migraines. I hated…read moremy contacts and my eyes were dry and irritated. The doctor told me to try a sample and if I didn't like them I could try another kind before I ordered a 6 month supply of contacts. I soon realized i was leaving for vacation and didn't have enough contacts. I messaged the office and asked if I could have a sample pack to get me through vacation and hopefully my eyes liked this kind and I could order them. They said no i could not get a sample unless I agreed to pay for a year supply of contacts. All they care about is the money. They could care less that I was keeping headaches from the contacts or that my eyes would drain with pus from the solution. The office manager needs to look at what the front office people are telling patients. I asked for my prescription and it took forever to get it because they didn't want me going somewhere else. I've been a patient for over 15 years and so has my kids. We are not going back.

After cataract surgery on my right eye, there was still something impairing my vision on the far…read moreright of my eye, that moves a little left to right. He just shrugged it off as a floater, and was not his fault, and nothing could be done about it. I still think to this day that he left a piece of the cataract in my eye. That has been years ago now, and my right eye has never been right since he operated on it...

Love Dr. Werblin! 10/10 would recommend! He was very thorough with my eye exam! The office and its…read moreemployees took the opportunity to make my visit the best it possibly could be. Everyone was so nice.

I am very thankful that I found Farhi Vision & Glaucoma. I have several issues with my eyes but I…read moream confident that Dr. Farhi will take care of it all. I know I'm in good hands with Dr. Farhi and I will say that makes the wait very much worth it.

Recently had two cataract surgeries with Dr. Parisa Farih. She and her staff run a well oiled…read moreoffice. Very knowledgeable and efficient. Wonderful care overall. Dr. Farih has excellent credentials. 100% professional in her abilities to provide me satisfaction in dealing with my vision issues. I felt very confident in her recommendations. So pleased to have such an experience surgeon in our small town. Dr. Farih also has a wonderful surgical staff at Lewis Gale Montgomery Hospital in Blacksburg. I am very happy and honored to highly recommend Dr. Farih's office if you are in need of specific vision exams and surgery. Her office location is convenient with easy parking. Phones always answered in a timely fashion. And followup phone calls the day after surgery. Eye care does not get any better than this. Dorothy

The staff was very friendly in taking care of my needs. Thank you I will be going back and I will…read morebe telling all of my friends of my experience also. I was very pleased with my visit.

I had an eye exam with Dr. Mays today. It was my first time doing one. It was great he and his…read morestaff were super friendly and professional. And the price was not bad at all.

Our family has had dependable, personal service from Steve Jacobs and his staff for about 20 years…read more We wouldn't go anywhere else. (BTW, Yelp is listing me in Bedford. No idea why. We live in Blacksburg.)

Dr. Jacobs is great and very knowledgeable. My entire family and I went to his office. The staff…read moreare also very nice and friendly. Things I miss being away from Blacksburg!

They are all a kind caring place to go get your eyes checked get glasses contacts whatever you may…read moreneed they find out what's wrong with your eyes. They're very kind people that work in the office. The doctors are very very well. Know what they're doing. They are excellent, and they have glasses made in their store most of the time and I love going there. I recommend them to anybody.

I was supposed to have cataract surgery in January, but ended up getting heart stents. I was…read morereleased in March by my cartologist to have the surgery. They told me that it was their policy for me to wait six months even though I had been released in March. They called yesterday and wanted me to come in for another evaluation so that they can get paid for two evaluations. They can't get me an appointment until September. I didn't know that an eye surgeon knows more than a cartologist. If I would take the appointment in September it probably would be another three to four months to get the surgery and by that time they probably would want another evaluation. They have a good racket going to get double paid. I wouldn't recommend anyone to go there.

Poor appointment scheduling. If you have an appt for 10:45, you would be lucky if you got in before…read morenoon. The sign in the lobby that says to bring to their attention if you wait time goes past 15 minutes of your appointment, obviously some type of joke.