Despite my stress and frustration over the incident, I'm certainly willing to be reasonable if the…read moreowner or manager reaches out in that same spirit. I didn't mean to imply that the office could only make it right with a partial refund. What I would really like is for them to acknowledge it was their associate who made the mistake and apologize for trying to convince me it was my fault, I should have known, etc. I want to have a good relationship with this office. When I mentioned a partial refund, it was just the first thing that came to me when the manager asked about making it right (and, as my review shows, the manager just. became more angry about it.) Really I was mostly upset that I was treated by the cashier and manager, who both told me it was my own mistake. At the time I was offered a very insincere apology. I hope will all heads cooler now, they will be willing to extend a sincere one and we can rebuild that relationship. I am not asking for any money, just a sincere apology. If the owner or manager want to offer that or discuss this, I hope they reach out to me.

I have been a patient for awhile. Dr. Mitchell is great. Service, however, has gone downhill…read morefor the last two years. I had an appointment last year and they needed to cancel and reschedule but the reschedule date was 2 months off. If I were to wait, my insurance allowance for glasses/contacts would expire. I tried and tried but they wouldn't fit me in over the next few weeks even though they cancelled a long term appointment so I had to go to Johnson and Curran due to timing of my insurance. However, I went back to BEA because of Dr. Mitchell. She is awesome and is easy to talk to and takes time with you. I visited recently and my appoint with her was great as usual. However, the fees they add and keep talking about (I signed more paperwork and had conversations about fees more than my medical care) is distracting. I was quoted a price for my contact lenses in Nov and was told it was good until the end of th year but when I called to order them Dec 20, the price went up and there is a fee for a credit card and another fee. I was told that the technician who told me the price would be good through the end of Dec did not document the file and I was questioned, did I ask her to? (No, why wouldl I think of telling her to document the file?). They said costs go up at the first of the year and when I asked why not honor the price then since it was Dec, I was told they actually "up" them earlier than Jan 1 and dont wait. I spoke to Allen, the store manger who raised his voice and didn't listen well to my concerns. He blamed me and said the techician I am dealing with is doing a good job considering she was thrown into this since another was out on maternity leave. He transferred me back to the technician who disconnected the phone call and never called me back. I went in to the store and got taken care of but when I asked to speak to the manager, they said he is busy, email him, it is better that way. I wanted to share with him I was doing a review and wanted to be fair. I do not think he knew I was cut off and felt maybe he hasnt read this site or knew how he came off to me. Some of the same experieinces I had I see notated on this site and other sites so I hope BEA takes note ad improves. There is a shortage of providers in our area but they still should strive to be the bext they can be. Dr. Mitchell is awesome and the reason I will go back. I also like they will text with you which is a bonus.

Our family has had dependable, personal service from Steve Jacobs and his staff for about 20 years…read more We wouldn't go anywhere else. (BTW, Yelp is listing me in Bedford. No idea why. We live in Blacksburg.)

Dr. Jacobs is great and very knowledgeable. My entire family and I went to his office. The staff…read moreare also very nice and friendly. Things I miss being away from Blacksburg!

Only went there because of insurance. Long story short: was told that both my granddaughter & my…read moreglasses were ready to be picked up a couple of times...finally they found the glasses somewhere in the back, where they shouldn't have been. I had 3 pairs of glasses that I wanted to keep, but I needed new lenses for the new prescription. Out of the 3, 1 they took care of, 1 they couldn't bc of the screws, and the last one...look at this! It took a couple of months to get them. Ladies were polite, no complaint there. One, poor girl, was job hunting...

Very clean and professional. We are new patients. I got new glasses plus lens in older frames I…read moreliked. Got glasses back very quick. Nice people

Excellent service from staff and doctor. They ordered frames for my husband and I to try on without…read morecommitment. I wish my husband and I still lived in Blacksburg. I would definitely recommend them.

Dear Sir/Madam, I…read morehope this e-mail finds its way to the management of Blacksburg Eye, because it concerns customer dissatisfaction and that's something a prudent business owner would want to be aware of. On October 10 I placed an order for prescription sunglasses with Blacksburg Eye. I ordered them with the intent of taking them to India on October 26. I made that intent clear to the optician with whom I worked. She assured me two weeks was plenty of time for the glasses to arrive, and that she would notate the file with my travel deadline as an additional assurance. As of today, the 25th, the glasses have not arrived and, I'm told, are not expected until after I begin my travels. Frustrating and irritating though that may be, I was prepared with the address in India where the glasses could be shipped. But, I was told that Blacksburg Eye will not pay to ship the glasses and if I could perhaps have someone else pick them up that person might be able to ship them for me. Unacceptable. I would not have ordered the glasses in the first place if the optician had not misrepresented to me that they would be available in time for my trip. To add insult to injury, Blacksburg Eye's subsequent complete failure to take any responsibility or at the very least work to solve a customer's problem that it had contributed directly to, leads me to the conclusion that Blacksburg Eye is not in fact concerned with its customers. I have purchased two pairs of glasses with you in the last 6 months to the tune of about $2,000. I can assure it will be the last money I spend at Blacksburg Eye. I can add to this story that my wife, whom I suggested visit Blacksburg Eye, has had what can only be described as a miserable experience. It took all of 6 frustrating weeks for her glasses to arrive after mistakes were made in ordering the properly sized lenses. She visited the office 3 times to pick up glasses that were not available when she was told they would be. No one called to inform her that they had not arrived. The most frustrating aspect was lack of acknowledgement of the mistakes followed by the lack of service to try to rectify the problems. She told me in no uncertain terms that she will not be returning either. We both understand that the lab preparation and shipping times can be imprecise. But to misrepresent those times, and to accept absolutely no responsibility for the delays--not even a token effort to rectify the bad taste we both have in our mouths--is the hallmark of a business that can afford not to be concerned, or cares not to be concerned with its clientele. I can assure you that is not the sort of business in a small town we're interested in patronizing. Respectfully, MJM & AEM