Professionalism is lacking from certain office management and team members generating a low trust…read moreenvironment for some.

Customer service is awful. They don't call you back and/or leave you on hold forever…read more Dr. English is good but he obviously needs new office staff.

Our family has had dependable, personal service from Steve Jacobs and his staff for about 20 years…read more We wouldn't go anywhere else. (BTW, Yelp is listing me in Bedford. No idea why. We live in Blacksburg.)

Dr. Jacobs is great and very knowledgeable. My entire family and I went to his office. The staff…read moreare also very nice and friendly. Things I miss being away from Blacksburg!

I went for an eye exam yesterday and was pleasantly surprised at the advanced technology here…read more Dr. Becky Mann was very informative and sweet and was very detailed with what was going on. I will definitely recommend any of my family members and friends.

Great service when I needed them the most. All of the staff was friendly, inviting, and prompt. The…read morespace is very classy and well kept

I liked the Doctor and the staff. The actual office seemed a little dated but I had a great…read moreexperience overall.

My wife went in for an eye exam. We are uninsured. We were quoted fees for the exam. When…read morefinished the price was significantly higher than what we were quoted. When we tried to ask for a reasonable explanation, the staff became abusive and impatient with us. There was no reason for the disrespectful treatment. It seems fairly obvious that this office does not want to be bothered with uninsured persons. It is also obvious that the staff is very poorly trained in customer service. Edit-I have spoken to Shelli Wright of Kepler Vision and was treated with respect by the senior staff who promised to address the incident.

UPDATE: After seeing a doctor at Blacksburg Eye, I realized that Infinity Eye Care failed to…read morediagnose a progressive condition (keratoconus). At that time, the keratoconus was advanced enough that I had significant night vision troubles, but Infinity didn't have an answer for that. My previous review was from 2020 but my visit was in 2019, and the keratoconus (corneal thinning) had definitely progressed long enough to be detectable. Had the team at Infinity Eye diagnosed it correctly then, I wouldn't have had it progress further all this time. I'm now starting treatment with scleral lenses and possibly cross-linking. That would stop the progression but not reverse it. If I'd pursued that same treatment in 2019, then I could have stopped the progression. Keratoconus is not the most common eye condition, but a skilled opthamologist should be able to catch it, and it's disturbing that that didn't happen here.

exam twice. blurred vision left . took 8 months to find him in Christ's burg. closed his Radford…read moreoffice would not answer cell phone, only number I ad for him. re-examined eyes gave new prescription which i took to have lens made. was told by optometrist that he had not changed prescription! Very unprofessional. Copped an attitude when he did rexam. Did not listen when I told him both times that I had ambiolphio primary focus out of one eye and that eyes switch on on or I can control. Lens have to be of equal strength. Avoid!!

Only went there because of insurance. Long story short: was told that both my granddaughter & my…read moreglasses were ready to be picked up a couple of times...finally they found the glasses somewhere in the back, where they shouldn't have been. I had 3 pairs of glasses that I wanted to keep, but I needed new lenses for the new prescription. Out of the 3, 1 they took care of, 1 they couldn't bc of the screws, and the last one...look at this! It took a couple of months to get them. Ladies were polite, no complaint there. One, poor girl, was job hunting...

Very clean and professional. We are new patients. I got new glasses plus lens in older frames I…read moreliked. Got glasses back very quick. Nice people